Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.64

2.6 Rating 650 Reviews

37 %

of reviewers recommend Waitrose

2.6

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In November 2019 My wife and I placed a Christmas order,which even though that far advanced,couldn't be met.My wife was distraught.No apology nothing...”

Helpful Report

Posted 5 years ago

“I had my first home delivery yesterday. this being the 11th january 2020. The tomatoes both only had the 12th of the January as their sell by date, Iwould never have chosen these with such a close date to eat them. So I was very disappointed My name is Ruth Witherstone and my card no. is 9210170721578928 I look forward to hear your comments.”

Helpful Report

Posted 5 years ago

“Paid £6 for a vegan beet wellington, turned out to be just a whole beetroot in pasty, totally overpriced and tasteless. First bad experience with Waitrose food! Shame on you!!!”

Helpful Report

Posted 5 years ago

“Bought a vegan beet Wellington, paid over£6. It transpired that this vegan delight was in fact just a whole beetroot covered in pasty -horrendously overpriced and totally lacking in taste -shame on you Waitrose for fobbing this rubbish on us non meat eaters!!😡”

Helpful Report

Posted 5 years ago

“I agree with the reviewers below the Waitrose online delivery service which used to reliable with top quality produce has become third rate. Not least of which was their complete inability to deliver to my door the Xmas the whole order I had booked in October. Items not available substituted with stupid alternatives. Very short shelf life but most of the order has gone astray. I hope head will, roll. Never, never using you again. AnD such poor customer service. Shame on you.”

Helpful Report

Posted 5 years ago

“I have used virtually every online supermarket delivery service over the years. They are less than perfect. But I have only ever trusted Waitrose with my Christmas delivery. This year I booked my slot in October. It arrived early this morning; the order was missing 2/3rds the driver immediately said ‘you’ll need to phone customer services. The delivery before you was also incorrect.’ I was advised by customer services that there was no possibility of the missing items being delivered. I had to wait an hour to be contacted by a ‘manager’. In the meantime I had to send my husband to brave the traffic queues to our nearest Waitrose store to replace all the missing essentials. Very, very annoyed to receive a call And immediately informed ‘this call is being recorded’. They have utterly failed in my eyes. Being offered a £25.00 online voucher for my next shop by way of non negotiable compensation for the wasted time and stress caused is derisory. I will not be using the voucher or Waitrose online again.”

Helpful Report

Posted 5 years ago

“So upset: Waitrose Christmas delivery failed on 20 counts today. They could not take payment for my amendments early last night and said they would get back to me to take the payment. They never did. I spoke to 5 people. None of them were able to help. ‘Sorry for your inconvenience, we cannot do a thing to help’ was the message. As a result we have not received most of our Christmas order. Extremely frustrating to be treated SO BADLY. This is not the Waitrose I remember in days of yore.”

Helpful Report

Posted 5 years ago

“Waitrose online is truly rubbish. I placed my Xmas order in early October. It arrives today with chicken breasts substituted for the turkey plus cow dairy products subbed for the ordered dairy free. Instead of a bag of carrots I got a single carrot with a sticker on it. I'm working up to Xmas day I explained. No notification my Xmas items were not available. They attempted to explain their behind the scenes processes which are fascinating I'm sure but they have truly stuffed my Xmas dinner. Searched everywhere today 22/12 for turkey but no. I hope waitrose staff think of me when eating their xmas dinners.”

Helpful Report

Posted 5 years ago

“DO NOT ever have Wairtose delivery. Yesterday I waited for hours for my Christmas delivery only to find out eventually when I logged into my account that it was canceled. I was told by customer service that for data protection reasons they couldn't inform me that they canceled my order. Customer service is the worst I have come across, may only comparable to John Lewis's”

Helpful Report

Posted 5 years ago

“Tried a Heston stolen and am in total agreement with Mr Higgins. Bought two of these from the Ramsgate branch - one to be for a gift. Having tried the first one and finding it to be absolutely awful i.e dry, tasteless, lacking fruit or marzipan, we took the second one back for a refund. I feel sorry for anyone who has bought this product to keep 'til Christmas Day. What a disappointment this will be!”

Helpful Report

Posted 5 years ago

“Bad costumer service and almost expired items So I have ordered food with Waitrose delivery twice. The first time more than 50% of all the items expired within 1-2 days. I mean, who east all their weekly groceries shoppings within 1-2 days? To me it seemed they sent me all the stuff they needed to get rid off! The second time I had to re-schedule my delivery. So I called in two days before the actual delivery date to re-schedule for on day later. Everything was re-scheduled (This is what I assumed!) but I never received a confirmation Email. So I called in the next day again to confirm that my delivery date was re-scheduled. The member of staff on the phone told me that it was not re-schedule and that my order will be delivered the day I selected in the first place. I told the gentleman that I re-scheduled and that nobody will be at home at that time. His answer was that they cannot undo this and that it was too late to re-schedule now. He promised me a 20% discount off my next order for the inconvenience. I have never ever received that discount!! So however, the driver arrived with the delivery and called me because I wasn't at home. They driver re-scheduled my delivery for the next day. AGAIN I didn't receive an Email to confirm this. So I had to call in AGAIN only to find out that it has NOT been re-scheduled for the next day. So the lady on the phone cancelled my order completely this time and set up a new one with the exact same items to be delivered the next morning. But! She was not able to give me the 20GBP discount that I had on my original order. So I ask her why not, since this mess up was clearly not my fault! She said she could give me a refund. After 5 days I got that refund. (At least!) When my delivery finally arrived, again: I found items that expired within 1 day... I mean, seriously?! Conclusion for me: -disorganised members of staff who only do half of their job -no intention to make up for the mess they have caused at all -almost expired items -5 phone calls, 5 different members of staff and just wasted lifetime to re-schedule an order that wasn't even good. equals: I will never order there again!”

Helpful Report

Posted 5 years ago

“Website and system Useless, entered 29 items clicked on delivery and first available day was Saturday the7th (Tuesday the 3rd was placing order). So I click on first available delivery spot to be told 4 of the items we had bought that were on offer would not be on offer on Saturday(but we are buying today Tuesday???), we Begrudgingly pushed to confirm delivery therefore having to spend another £7.00, only to see 4 further items are "not available from your store?". the 4 items were waitrose baked beans (4 pack), Tetley t-bags, whole tinned tomatoes and chopped tin tomatoes. So next stage after wasting an hour of my life was press Delete every item and will never use Waitrose again. Sort out your S..t system.”

Helpful Report

Posted 5 years ago

“I tried to buy some HEETS yesterday in Waitrose Leighton Buzzard and after showing my ID to the cashier I’ve been refused sell as apparently Waitrose doesn’t accept National ID Cards as a form of an ID. The government does but Waitrose doesn’t. I can travel abroad with my ID but can’t use it to buy an age restricted product at Waitrose. I am not required by law to have a UK ID and my National ID Card is valid in this country. I found this situation humiliating!!! It is against the Equality Act 2010 to discriminate and treat unfairly anyone when buying goods. Also according to the Article 20(2) of Directive 2006/123/EC of discriminatory treatment relating to the nationality of a service recipient in the conditions of access to a service which are made available to the public at large by a service provider it was a direct discrimination against me. Shame on you Waitrose!!!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Waitrose delivery is the worst thing you can do!”

Helpful Report

Posted 5 years ago

“We have shopped at Waitrose and Sainsburys for many years and the experience in both has been excellent. However, recently Waitrose at Handy Cross, High Wycombe has had a problem with badly smelling toilets. A further downer is that Waitrose have chosen to use newly designed grey labels with very small writing so that you either cannot find what you are looking for and give up, or you end up buying things that you did not want. For example the Deeside still and sparkling water labels are identical apart from one very small word lower down which I did not see, so I ended up with 6 bottles of still when my wife had asked for sparkling. Such a shame that one of the best supermarkets has gone so far downhill as a result of bad management.”

Helpful Report

Posted 5 years ago

“Staff members especially in the morning the nightshift at Bracknell get treated like dirt by the managers every morning i’m surprised that they’ve got any nightshifts at all with the way they treat them.”

Helpful Report

Posted 5 years ago

“Case Reference: 06786114 Chicken Breasts 100% out of date, beware their own products. Customer care couldnt care less about it, nor issue a refund for the products, Had better care at lower Tier marketstores.”

Helpful Report

Posted 5 years ago

“Waitrose in Exeter started out okay. Unfortunately, they are now extremely below par. I have been discriminated against by members of their staff which is unacceptable - if you pay a premium price for your shopping, you expect customer service to also be of premium value I am also now bored with their products which hardly EVER change - the few new premium products that go into the Exeter store do not appear to last long. I contact Waitrose to ask why and they do not have an answer other than 'the product should be there' - and then their awful IT systems deem to ask me if 'the response was useful' - ummmmmm right. Further issues are ordering goods via their flowers/alcohol online site - they can't get their delivery dates correct, they throw in chocolates with mud from plants - then they cannot replace the chocolates covered in mud - apparently because the refund has to go to the gift purchaser - I cannot complain as a gift recipient. The staff at Exeter require training or dismissing - one or the other. The design of the Exeter store is atrocious - doors opposite each other, so the wind becoms like a hurricane when you walk in; no room to stop - they put everything in the doorways; papers, handhelds, customer service desk. All in all, there is now nothings that is pleasing about Waitrose other than I can but organic Kefir - they have already removed the organic raw sauerkraut - absolute rubbish”

Helpful Report

Posted 5 years ago

“Spent over £100 at Waitrose @Aberystwyth and had to throw most of it away, the meat we bought was full of grease and when opened smelt terrible and was thrown away, the sausages were full of grease and tasted disgusting and their ready meals after one mouthful were binned as the taste was again not just bad but also disgusting. We are now going back to M&S.”

Helpful Report

Posted 5 years ago

Waitrose is rated 2.6 based on 650 reviews