Waitrose Reviews

Name: Waitrose
Address: Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell, Berkshire
Rating: 2.65

2.7 Rating 638 Reviews

37 %

of reviewers recommend Waitrose

2.7

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2 out of 5

About Waitrose:

At Waitrose.com, you’ll find all the quality and value you’d expect, together with the kind of service only Waitrose can offer. Your order will be picked, packed and delivered from your Waitrose branch by our Waitrose Partners – people who own a share of the business, and will always take as much care with your shopping as you would yourself. With a wide range of products and brands it makes it the perfect place to grocery shop

Visit Website

Phone:

1344 42 4680

Email:

customersupport@waitrose.co.uk

Location:

Waitrose Customer Sales and Support teamWaitrose LimitedDoncastle RoadBracknell
Berkshire
RG12 8YA

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Waitrose 5 star review on 24th October 2024

Maya Williams

Wardy

Dan Yonder

Waitrose 1 star review on 4th March 2024

Katya

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waitrose products are normally very good, but I was tempted to buy Nigel Haworths Lamb Lancashire Hot Pot - word of advice - dont bother! It is tasteless and mainly full of onions and if I didn't know what the meat was I would have been unable to guess”

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Posted 5 years ago

“Dry, tough and tasteless Prompted to buy Heston's Pistachio Stollen from the picture on the recent communication from Waitrose. Bought at the Waitrose Oundle store, couldn't wait to get it home to try it with my morning coffee. It certainly looked the part but slicing into it was apparent that it was dry and quite tough. Biting into it confirmed this, plus it was tasteless lacking enough of the essential ingredients especially the marzipan. Did I get a duff one or are they all like this but I won't be buying another one to find out.”

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Posted 5 years ago

“Waitrose Farnham. Waitrose product and service are always excellent. My issue is the Duchy organic brand. Often over the last 6 months fersh veg is unavailable, specifically, Spinach, Broccoli Spears, Avocados, Raspberries. I was told its a national shortage but it appears to be one that is not suffered by Sainsburys, in my opinion it is caused by having a single supplier,, which you do for far too many products. In my view you also abuse your position by undercutting other brands where theyu are available, Yeo valley dairy as an example wher Duchy milk, yoghourt is sold cheaper, I understand business but isnt it the resposibility of all of us to encourage more organic producers. My 3 star review is really 5 stars marred by the 1 star for supplying and encouraging organic foods, as sustainability becomes more and more of an issue Waitrose will, in my opinion, suffer. David H.”

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Posted 5 years ago

“I tried to buy some HEETS yesterday in Waitrose Leighton Buzzard and after showing my ID to the cashier I’ve been refused sell as apparently Waitrose doesn’t accept National ID Cards as a form of an ID. The government does but Waitrose doesn’t. I can travel abroad with my ID but can’t use it to buy an age restricted product at Waitrose. I am not required by law to have a UK ID and my National ID Card is valid in this country. I found this situation humiliating!!! It is against the Equality Act 2010 to discriminate and treat unfairly anyone when buying goods. Also according to the Article 20(2) of Directive 2006/123/EC of discriminatory treatment relating to the nationality of a service recipient in the conditions of access to a service which are made available to the public at large by a service provider it was a direct discrimination against me. Shame on you Waitrose!!!”

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Posted 5 years ago

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Posted 5 years ago

“Waitrose delivery is the worst thing you can do!”

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Posted 5 years ago

“Staff helpful and polite, good produce and fish”

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Posted 5 years ago

“I must say I was very disappointed with the Stratford-upon-Avon store. They do not take you to the product you require but only point in the direction. No meet & great at the till. Didn’t wait for me to catch up with my packing. The first time the woman raised her head or spoke to me was when she asked me for the money!! I suggest you look at M&S Maybird staff are excellent. Always greeted with a smile and ask how you are. They don't rush your shopping through and will always take you to items you can’t find. They go at the pace of the customer.”

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Posted 5 years ago

“Absolutely outstanding service at Waitrose Salisbury! The staff is always very friendly and helpful! I have a little baby and they always bring my hot drink at the table. I cannot thank them enought!”

Helpful Report

Posted 5 years ago

“We have shopped at Waitrose and Sainsburys for many years and the experience in both has been excellent. However, recently Waitrose at Handy Cross, High Wycombe has had a problem with badly smelling toilets. A further downer is that Waitrose have chosen to use newly designed grey labels with very small writing so that you either cannot find what you are looking for and give up, or you end up buying things that you did not want. For example the Deeside still and sparkling water labels are identical apart from one very small word lower down which I did not see, so I ended up with 6 bottles of still when my wife had asked for sparkling. Such a shame that one of the best supermarkets has gone so far downhill as a result of bad management.”

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Posted 5 years ago

“Clean supermarket and friendly staff. There is good rapport amongst staff but occasionally you overhear gossip too frequently and it can tarnish the perception of a professional environment. On the whole though, lovely staff, clean place and good quality produce.”

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Posted 5 years ago

“Staff members especially in the morning the nightshift at Bracknell get treated like dirt by the managers every morning i’m surprised that they’ve got any nightshifts at all with the way they treat them.”

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Posted 5 years ago

“Case Reference: 06786114 Chicken Breasts 100% out of date, beware their own products. Customer care couldnt care less about it, nor issue a refund for the products, Had better care at lower Tier marketstores.”

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Posted 5 years ago

“Waitrose in Exeter started out okay. Unfortunately, they are now extremely below par. I have been discriminated against by members of their staff which is unacceptable - if you pay a premium price for your shopping, you expect customer service to also be of premium value I am also now bored with their products which hardly EVER change - the few new premium products that go into the Exeter store do not appear to last long. I contact Waitrose to ask why and they do not have an answer other than 'the product should be there' - and then their awful IT systems deem to ask me if 'the response was useful' - ummmmmm right. Further issues are ordering goods via their flowers/alcohol online site - they can't get their delivery dates correct, they throw in chocolates with mud from plants - then they cannot replace the chocolates covered in mud - apparently because the refund has to go to the gift purchaser - I cannot complain as a gift recipient. The staff at Exeter require training or dismissing - one or the other. The design of the Exeter store is atrocious - doors opposite each other, so the wind becoms like a hurricane when you walk in; no room to stop - they put everything in the doorways; papers, handhelds, customer service desk. All in all, there is now nothings that is pleasing about Waitrose other than I can but organic Kefir - they have already removed the organic raw sauerkraut - absolute rubbish”

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Posted 5 years ago

“Spent over £100 at Waitrose @Aberystwyth and had to throw most of it away, the meat we bought was full of grease and when opened smelt terrible and was thrown away, the sausages were full of grease and tasted disgusting and their ready meals after one mouthful were binned as the taste was again not just bad but also disgusting. We are now going back to M&S.”

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Posted 5 years ago

“I shop at waitrose because of their wide range of organic products. Their customer service in store is top notch and their products are of high quality. However, I've only had bad experience with their home delivery. I always choose not to receive my groceries in bags to protect the environment yet every time I get my purchase in single use plastic bags that are supposed to be banned. Most of the fruit and veg are still packed in single use plastic in store which is awful and it does put me off sometimes if I don't need the product that much.”

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Posted 5 years ago

“Waitrose has always been my supermarket of choice, and their customer service has always been spot-on in my experience, but I'm writing this review because they went above-and-beyond in response to a complaint. I ordered four food items which were advertised at a weight around 7.5% larger than the actual weight stated on the packaging; this was a new item so I understood this to be an incorrect listing. I emailed Waitrose customer service regarding this, expecting at most a refund for the items, which were worth around £10. Instead, Waitrose sent me a gift card for £24. I didn't need to hassle them for this; I simply sent one email to customer service and received the gift card through mail a few days later. I've been shopping with Waitrose for most of the last decade. My first experience with Waitrose was when I moved to Ipswich for a couple of years, and spent some time shopping at both the little Waitrose in the town centre, and the larger out-of-town Waitrose, before moving back up north and using predominantly online shopping. On the rare occasion that there is a mistake with my order, I have been refunded without question. When an item isn't available within the correct use-by date, it is given for free as a reduced item. If you are a Waitrose member, you receive vouchers worth a significant amount (I currently hold vouchers worth £18 off of a £100 order). The majority of items are priced the same as other supermarkets, so these savings aren't just money off of overpriced goods, they're real. Finally, as Waitrose is part of an employee-owned cooperative, there is some satisfaction in knowing that the people you deal with have a genuine stake in providing you a good service, and that your money is going 100% towards the people who work for the company.”

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Posted 5 years ago

“Waitrose and John Lewis 'Partners' attitude towards customers appear to be deterioating. Arrogance rather than service seems to be the experience more and more.”

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Posted 5 years ago

“Totally appalled by the new make up on Waitrose Belgravia They left very little space for milk, fruit, and half of the store is now packed with wine, and other alcohol. Also for a small convenient local shop, Sushi Bar tneyinstalled is a really not great idea. The moment you enter the store, you get hit by dreadful smells of raw fish , just next to tne bread counter.”

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Posted 5 years ago

“Usual queues at the tills in Uckfield branch 10.30am Sunday. Only two tills in operation and trolleys three deep, including lady with zimmer frame. No managers in sight. Asked supervisor-looking young lady about opening more tills and was told "I am trying to, but they have all disappeared". Should have gone to Tesco.”

Helpful Report

Posted 5 years ago

Waitrose is rated 2.7 based on 638 reviews