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wardow Reviews

1.7 Rating 189 Reviews
18 %
of reviewers recommend wardow
1.7
Based on 189 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 82%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 28th February 2024
Anonymous
wardow 1 star review on 3rd January 2024
Alexe Mihai
wardow 1 star review on 15th April 2023
Anonymous
wardow 1 star review on 13th January 2023
Pedro Machado
wardow 1 star review on 23rd November 2022
Anonymous
13
Anonymous
Anonymous  // 01/01/2019
I order a bag for my friends birthday in Jan on the site it said I said received it in 3 7 working days. When I check where it was coming from it said Germany from then I knew somethink was up. Its February and I'm still waiting. I msg the company and they are saying its gonna take up to 12weeks. Lucky I order with PayPal because they are sorting it out. I chase check there feedback I think its all lies. I WONT BE ORDER FROM THEM AGAIN
Helpful Report
Posted 10 months ago
Worst customer service, made me pay for something I didn't order This is some of the worst customer service I've ever experienced. Their site glitched out and made two orders of the same bag. I messaged Wardow minutes after the glitch happened flagging this up, trying to get the glitch bag cancelled. Was ignored, bag got sent out 3 days later. After chasing them up on every platform they finally sent me a rude response blaming me for the glitch and telling me to return one of the bags when it arrived to me. I didn't want to argue even though this really wasn't convenient, so I decided to just return it when it arrived but Wardow failed to mention that I will be forking out for the return, which as I live in the UK and Wardow is in Germany was around £20. So I emailed again asking for a refund for the postage as again this wasn't something I ordered in the first place and they sent another rude response saying that I have to pay for it. I saw all the good reviews on here and thought I was in safe hands but honestly I'm really shocked at how badly behaved the company was. Be careful if you order there.
Helpful Report
Posted 10 months ago
The Wardow customer services is the rudest and most unhelpful that I have dealt with in a long time. I received a bag as a gift, it wasn't right so I attempted to return it. Despite operating on wardow.co.uk, returns must be sent to Germany. Since Brexit this is more complicated and so I asked for advice on shipping it successfully and they said to use Royal Mail, which didn't take items of this size. I attempted to find another courier - these required information from Wardow including the EORI tax number (which they refused to provide) and the HS Code for customs (which I had to ask for three times). By the time this was all figured out it was too late to return the item. The reall stand out was just how rude the customer service reps were. Not a hint of helpfullness at any point. Do not use from the UK if there is any chance of needing to return the item.
Helpful Report
Posted 10 months ago
Erzählen Sie mir besser, wie Sie Kunden mit per Vorkasse bestellten Produkten austricksen, die sie nie wieder sehen! Ich habe vor 3 Wochen eine Tasche bei Ihnen bestellt und Sie haben mir die Tasche nicht geschickt und möchten das Geld auch nicht zurückgeben! Alle möglichen Gründe, die immer bizarrer werden! Wenn Sie ein seriöses Unternehmen wären, würden Sie zumindest mein Geld zurückgeben! Ich komme aus Rumänien, aber es ist mir noch nie passiert, dass ich hier etwas bestellt habe und es nicht angekommen ist oder mein Geld wurde nicht zurückerstattet! Bevor jemand bestellt, sollte er sich zuerst Ihre Bewertungen ansehen! Es scheint, dass ich nicht der Einzige bin, der getäuscht wurde! Schade!
wardow 1 star review on 3rd January 2024
Helpful Report
Posted 11 months ago
K buyers - Don't be duped by the low prices and wide selection. In order to get a refund as per Wardow.com's return policy, you must ship your items back to Germany. This is the point at which you bid your money farewell. According to the tracking data, the courier company has gotten in touch, but Wardow decline to help with any customs-related problems. Their customer service team are prompt in dismissing you, despite being aware of the need for their assistance by UK buyers. I feel, this is company policy in order to avoid honoring their return policy. I am now without a bag or £££ and Wardow don't care. Order No. 600489049.
Helpful Report
Posted 11 months ago
I ordered a Guess Puffed Peony bag pack from Germany to Finland (wardow.com online) on Nov 27,2023. I just got today my bag Dec 4,2023, which i had to get it from the posti pick-up point shop. Unfortunately i already disposed the box so i don’t know the address where to send back. The stiches wasn’t tight and flawless. Lining are made with a thin, cheap fabric liner that is almost translucent and feels flimsy. The label inside are made cheaply. I still have 1 guess luggage bag which I ordered at the same time but the pick-up point was a bit far from my place and i don’t have time yet to pick it up. But i decided not to pick coz i believe that these bags are not authentic. The price of the original has no big difference from the wardow & it was on sale during the black friday so i thought it was authentic. It was my first time to purchase online. I took some videos & pictures and i attempted a few times to upload here but unfortunately i don’t know it won’t go through.
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Posted 1 year ago
No help and uncaring attitude!! Incorrect postcode given ( my fault) but no one willing to contact shipping company !! Items to be returned and then I have to wait for a refund? This is Christmas gift that I still won’t!! Find it hard to believe they cannot help.
Helpful Report
Posted 1 year ago
Ordered bag on 9.9.23 still not arrived now told it is held at customs and I have to pay the charges!! No advisory of how I do this Wardow about as helpful as a chocolate teapot!! Really poor customer service and the bag was not cheap!! Avoid this company!!
Helpful Report
Posted 1 year ago
This company states free returns. This is not the case! They are in Germany even though it's called wardaw UK! £30 to send bag back that is faulty and have to complete customs forms which are a nightmare! I'd avoid if I were ordering from the uk. Awful customer service
Helpful Report
Posted 1 year ago
I am currently waiting for a VW bag, which I have ordered from them to save some money as the website mentions that, despite them being based in Germany, I would have had no import duties (I am UK based). To my disbelief, the parcel has been held at customs for too long (delivery was due today) and I am sure I will be charged with duties and will have to ask Wardow to cover the costs. Do not trust them on this, you are better off buying designer stuff from more expensive UK sellers as you will likely have to pay the same amount in the end.
Helpful Report
Posted 1 year ago
yesterday i received my order nr 200347210 from which box the item nr 431855936-003 is missing . I was trying to call you this morning waiting for 10 minutes over the phone and i have sent u an email to which you are not responding I am very very dissapointed !
Helpful Report
Posted 1 year ago
Terriable customer service. Bad communication. Ordered a backpack under the impression that goods will be delivered from UK warehouse. Actually, it was from Germany. When I tried to return the bag, it cost me £14 to send it back. The courier couldn't deliver to the address as asvertised on their website, it was returned to sender. Now, the parcel is lost in transit. Contacted customer service 2 times, a few days later, finally had a response. Wardow is not compensating any of the loss. I lost the bag and return cost. If you are not based in Germany, think twice before order.
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Posted 1 year ago
I am still waiting for parcel more than a month on. Customer services is rude, unhelpful and refuses to refund. Stay away from wardow!
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Posted 1 year ago
I ordered a bag from Wardow. It was not clear that I was purchasing from outside of the UK (it was sent from Germany). The bag got held in UK Customs awaiting payment of Customs Duty and Import VAT - something I was not expecting to pay. I contacted Wardow. They agreed to refund the Customs Duty and Import VAT but, for some reason, not the Clearance Fee (£12). So the bag was delayed and I had a lot of time wasted dealing with Customs. The £12 wasn't the end of the world but annoying. When I got the bag, it was really heavy and didn't have much space inside - a cabin bag with wheels. So, I wanted to send it back. I spent another £38.04 shipping it back. This was in Dec 2022. Now the begging of May 2023, the bag has come back to me. It has a new tracking number on it so I can't find out why (the address WAS correct.). ParcelForce can only tell me that they successfully returned it to me - great! So, I've not got a bag I don't want, that has cost me £50 extra due to the above costs and a tonne of hassle. Due to the difficulty in communicating with the company and the cost and complication of trying to return items...plus the risk of delays whilst things are held in Customs...I would avoid this company like the plague. Save yourself time, money and lots of hassle and buy elsewhere.
Helpful Report
Posted 1 year ago
Foreign customers inside Germany may want to avoid this online seller. They have charged me twice for the same product and insisted that I ordered two of the same thing. If someone orders two identical items online, they can just select "2" in the quantity box. I did not do this. Their website generated a second, unauthorised order with a seperate order number, likely due to a glitch. I've had to dispute the transaction with my US bank. I also decided that since they refused to take responsibility for their error, I will reject the authorised order, if it ever arrives (courier services are abysmal in Germany) and dispute that charge as well.
wardow 1 star review on 15th April 2023
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Posted 1 year ago
Customers are misled My estimated delivery was stated to be 5 April unless there were strikes (of which there were none during the relevant period). I bought luggage for a planned trip and then had to buy a new set when these looked like they’d never arrive. I emailed to cancel and was told I couldn’t, but to return the goods on receipt - at my own cost. I ordered 2 cases and am so unhappy, I am yet to open both boxes - the one I’ve opened has the right product in it... It looks like I’ll now return the set I bought elsewhere as the hassle of returning the Wardow ones to Germany is too much. Wardow, enjoy whatever you made from my purchase, as I’m never buying from you again because of your curt and cold emails as well as your intransigence and utter poor customer service. What a nightmare for paying £440 for 2 suitcases!
Helpful Report
Posted 1 year ago
Ive read quite a few bad reviews before purchasing but decided to take the risk either way. And since Im from inside Europe I didnt have to pay anything extra that wasnt specified already on the website. The bag came in 3days and its perfect! The color is great, the packaging too and the leather is genuine. Just to calm some of you who are in the same doubtful state as I was.
Helpful Report
Posted 1 year ago
Dear EU shoppers, be aware that Wardow.com does not fully comply with the current EU Consumer Rights Directive. When ordering and returning orders within the EU, Wardow.com will most likely not refund you for the initial standard shipping which is a violation of Art. 13.1. (Chapter III of Directive 2011-83-EU). If you, for any reason, decide to shop at Wardow.com from within the EU, in case of a return and refund please check if you are also refunded for the initial shipping. If you are not, you may contact the local ECC (European Consumer Centre) and ask them to step in and help you receive a refund for the shipping.
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Posted 1 year ago
Terrible experience with the company. Absolutely no one answers on Instagram or email. I was charged an additional 62 pounds for tax, it is not written on the site at all. Stop buying here anymore! P.S. the bag has not yet arrived, I'm waiting for 2 weeks
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Posted 1 year ago
Very weak client care...... I’m very disappointed with the goods I receive from WARDOW. Before Christmas I ordered one Versace bag from them that came with a defect which made the bag impossible to use. I sent some pictures and also a video in order to illustrate the problem. I returned it and after 10 days I’m still waiting for an answer, which in my opinion they should at this moment already have send a new bag since I expressed I wanted the same article but in perfect conditions! But ok, I’ll wait. Even though my money is on their side. Then I ordered a leather laptop bag for me, the brand was "CHESTERFIELD BRAND". I work in the shoe business, I know everything about raw materials. The leather of the bag on wardow website is completely different from the one they sent me! If i could post pictures you wouldn't believe. They are deceiving their clients, and after showing them they said since the tag corresponded to the website the article was ok. How is this possible?!!?! Pictures can't lie! This was clearly delivering something different from what they advertised on the website. What happened here was this bag was made in a different leather than the one the website. And that is not what I paid for. Very disappointing because after sending them pictures of the bag next to a picture of the website, they still couldn't admit they are wrong. Never buying from them again.
wardow 1 star review on 13th January 2023
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Posted 1 year ago
wardow is rated 1.7 based on 189 reviews