“My development has suffered years of very low quality service from Warwick Estates. The list is endless, but to name a few, the poor service includes property managers not properly checking the work carried out by the contractors they appoint, not obtaining competitive quotes, not replying to communications, significantly overbudgeting and being several years late issuing accounts so refunds are not given for the overbudgeted service charges. Nicky who looks after their account with that other review site, the one which sounds like Must-Lie-A-Lot, tries hard to sound positive, but doesn't even keep to his word in the comments he adds. He gives the head office main number, instead of a direct line and is always in a meeting when you call, no doubt hiding from reality. There's no point acting surprised when somebody complains about the worst property management company in the business. We all know that Warwick Estates an unscrupulous company. The people who've witnessed the nasty side of Warwick Estates are the surprised ones when they read the monotonous 5-star reviews. They gave hope at first but then the common pattern and style which emerged is laughable. Warwick Estates is without a doubt the most awful company I've ever had to deal with. Anybody reading this might think they can't be that bad. Trust me, Warwick Estates is a despicable company and the sooner we can break any ties with them the better.”
“Really bad company in all aspects. The property managers hardly ever reply and have been rude on the occasions they did reply. Forget the live chat. It just doesn't work as the assistant never understands the issues of each particular development. It's just a cheap messaging service. They're years behind in providing financial accounts. I'm sorry, but I just don't believe this is an exception. All developments I'm in contact with haven't received accounts recently. There are big problems with this company. Watch this space.”
“Really surprised to see some negative feedback below - everyone has different issues when it comes to their developments. We're so pleased with Warwick Estates, they've been honest and transparent in all their work and accounts. We had a problem early in the morning last week, and we went on Warwick's live chat at 5am and then we had a personal call from Caroline and the issue was sorted within the hour. Thank you - thoroughly recommended.”
“Fire alarm system tested after the…
Fire alarm system tested after the termination of this amateurish company.
After four and a half years of enduring the amateurish management by this repugnant company the fire alarm system was actually tested and revealed that a number of detectors were faulty and require replacement.
On increased false alarms the action of this repugnant company was to turn off our fire alarm system, even disconnecting the battery back up. After complaints were made the fire alarm system was turned back on leading eventually to all 4 zones being in fire alert, detectors and call points flashing away, however no sounders being heard. Had they actually disconnected the sounders?
In my opinion and with all the captured video with sound, this is what they had actually done, can you believe it?
In conclusion if you are a director of an RTM/RMC and are unfortunate enough to have this repugnant company as your employed managing agent then protect your residents and replace them ASAP.”
“Fire alarm system tested after the…
Fire alarm system tested after the management termination of this amateurish company.
After four and a half years of enduring the amateurish management by this repugnant company the fire alarm system was actually tested and revealed that a number of detectors were faulty and require replacement.
On increased false alarms the action of this repugnant company was to turn off our fire alarm system, even disconnecting the battery back up. After complaints were made the fire alarm system was turned back on leading eventually to all 4 zones being in fire alert, detectors and call points flashing away, however no sounders being heard. Had they actually disconnected the sounders?
In my opinion and with all the captured video with sound, this is what they had actually done, can you believe it?
Recently discovered that several zones had been disabled on our fire alarm system due to detectors failing and needing replacement, did this company ensure that they were replaced? No they charged us all for a fire alarm fault without replacing the detectors.
In conclusion if you are a director of an RTM/RMC and are unfortunate enough to have this repugnant company as your employed managing agent then protect your residents and replace them ASAP.”
“Why do we have to rate as 1 star when Warwick Estates are the worst ever Managing Agents. They do not deserve to remain in business as they are truly dreadful. What is truly extraordinary is that after I perhaps stupidly sent them the link to this site yesterday 04 September so they could read for themselves real, as opposed to fake reviews -
Lo and behold they get 2 5 star reviews - can we no longer trust this site?”
Good morning,
I am sorry to hear that you have not had a good experience with us.
We thank you for bringing this website to our attention as we were not aware of its existence previously.
We have now been able to encourage all of our customers to leave us a review on here.
If you do wish to discuss your issues further, please do not hesitate to call me on 0800 888 6768 and I will be happy to look into the matter for you.
Kind regards,
Nick Rich
“Amazing live chat function. Answered my query really quickly and really thoroughly. By far the best service I’ve had from a managing agent in a long time”
“They make frequent mistakes in invoicing and give out wrong information. They send in debt collectors when they make a mistake and there is no debt.
Laura Ball is right - Trustpilot reviews are not to be trusted , Trustpilot is paid by businesses, and provides a reviews 'service' to business, not users.”
“The worst company- they treat leaseholders with disdain, and it is all about making money with them.
The service is poor, communication even worse.
STEER WELL CLEAR.”
“This is the worst property management company I've ever used. They don't carry out much of the work expected in the agreement with them, any work they carry out is usually of a low standard and needs to be corrected afterwards, and they're painfully slow to respond to communications. The message here is quite simple - just don't even consider using Warwick Estates Property Management.”
“I wouldn't know where to start they are appalling - they don't even deserve one star.
Laura Ball - you are 100% correct about their good reviews.
I have evidence that friends/family of Warwick write these - and it appears to be on an industrial scale - and if I thought the Competitions and Markets Authority would take any action I'd submit all the screen grabs I've taken from Trustpilot and Facebook to them.
I don't see how you can trust sites like Trustpilot when they turn a blind eye to how their site is being abused.”
“The worst company in a terrible industry. Should be on Rogue Traders. I'm not sure they actually exist. Maybe one person who sends out emails.
Sajid Javid tried to tame this sector and gave up. The Govt. needs to get this crooked industry sorted.”
“Thieving cowboys!!!! Avoid at all costs. They are useless and immoral. Their communication is horrendous and they will do nothing to maintain your property.
I have an extreme damp problem resulting from their negligence. I paid them a large sum of money for repairs to our roof and guttering (the cause of the damp) over a year ago and to date the work hasn't been completed. I found mould on the underside of my baby's mattress and sent them a photo in a bid to shock them into action but still nothing. Apparently their staff go on annual trips to Ibiza... that's the priority... not doing anything they are paid to do. They have been fined £20,000 for a fatality resulting from their negligence yet continue their business in exactly the same way. No regard for health and safety whatsoever!! Absolute scum bags.
Ignore any good reviews you read, I am convinced they are written by their staff. You will notice each one follows the same format in that they praise a specific member of staff for their great work (the author of the review most likely!!). I cannot believe the industry is so poorly regulated.”
“Do not use this company! Staff are worse than useless, they are over priced and quick to add charges to your bills while they do nothing to fix any issue with your building. A couple of residence are now taking legal action against these criminals. How can they leave a residents with black mould in their living room for 8 months and other residence suffering with damp internal and external and still nothing has been done despite constant chasing.... Joanne at Warwick is a disgrace. DO NOT USE!”
“Having used Urban Owners for a number of years the company was acquired by Warwick Estates. Since the transition of management companies we have experience a diabolical service. The list of issues has covered everything from not being able to access our accounts, contractors not being made for months for works that have been carried out despite endless calls and emails assuring us payment will be made that week, incorrect service charge invoices being issued and total lack of communication despite being chased numerous times. For the amount of money Warwick Estates charges I would not recommend them and given the experience we have had we are in the process of looking into other management companies.”
“I agree with all the reviews. I've ended up doing all the property management whilst paying Warwick estates for the privilege.
Do not use this company!”
“This company have doubled our charges in the six months they have been with us. The service they provide is appalling. They are certainly making the most of being part of an unregulated industry. The government need to put a stop to the leasehold rip off and that includes companies like this.
The company are awful the staff are useless and the service provided non existent.
Avoid avoid avoid”
“0 stars!!!! Terrible property management company!!!!
Moved in the complex in Watford about 1 year ago and since then everything went down.
We had unsecured fire doors for over a year, damp in the corridors, leak in the hall's ceiling, flood, broken lift, unlock entrance door for days, parking issues......just name it.
In Octobre the main boiler of my block broke down (probably due to their bad maintenance) and it took them 3 months to sort it out!!!!! They passed the bill (over 20K) to all the residents of the block!!!! I'm not even the owner of the flat!
In May 2019, we had a flood in the basement from a broken pipe and they did nothing for a week!!!! The water was everywhere in the gym with the equipment still plugged in, it broke the lift too. The smell was absolutely disgusting!!!! We called them the night it happened and many times to sort out the problem....which became a health and safety problem. They tried everything to get our contact details saying they needed us to guide the technician downstairs (not my job) but they never send someone!!!
Took 5 weeks to repair the lift. They are old people here that couldn't use the lift to go to the 3 floors!
When I had parking issues, I waited 2 weeks just to be told to call the land owner myself and sort it out!!!
They are disgusting and absolutely don't care about the maintenance of this place! No fire check for over a year either. I wish there was a way to have them investigated.
When I move again....I'll make sure they are not in charge of my place!!!! Beware!!!!”
