Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting 6 weeks since they fitted the my kitchen, their is a leak under the sink and also some of the kitchen units, i.e breakfast table boards etc not fitted properly, I have phone sent e-mail twice and still no response, I would not recommenced any getting their kitchen fitted, I should have followed my instinct and got someone else to fit it, them guaranteeing a 2 year services if anything goes wrong it not worth the paper it is written on”

Helpful Report

Posted 3 years ago

“I usually go to Chadwell Heath store but did a click and collect from Barking extra. Wow so glad I did a lady called Rups dealt with me she went above and beyond being helpful. It was like dealing with a sales person in the past whereby they would be helpful, courteous, and pleasant it was so nice especially after the experience from the other store I will be dealing with barking in the future. Just a shame more people are not like her.”

Helpful Report

Posted 3 years ago

“I deeply regret buying a bathroom from Wickes. Their products were low quality and had poor installation caused a lot of problems such as water leaking. They didn’t respond quickly and satisfactorily. I often couldn’t get in touch, and it seemed like they were waiting for the 2-year warranty to expire. Their customer service was very poor. I will never use Wickes again!!!”

Helpful Report

Posted 3 years ago

“Unbelievably poor customer service. I purchased a small item (9 in stock) today and received an email to confirm purchase. Waited over an hour, then popped in to store only to be told that they were out of stock but I'd be refunded. Drove home, and received a text to say my order was ready for collection. So I returned to the store, to be told by the surly checkout that I should have called to see if it was ready. Either the stocktaking system is incredibly poor to show 9 in stock when there were 0, or Wickes are acting fraudulently to take peoples money for stock they don't have. To compound matters, rather my card payment, they've actually charged me again!!!!!!!”

Helpful Report

Posted 3 years ago

“Asked what the price was for a basic kitchen with 6 cupboards (including fitting). From £6500, appliances not included. Wickes clearly did not want my custom. I'm now glad they do not have my £6500!”

Helpful Report

Posted 3 years ago

“Failed delivery 3 times, absolutely useless company , spend your money elsewhere”

Helpful Report

Posted 3 years ago

“We arranged a visit they never turned up or notified us .”

Helpful Report

Posted 3 years ago

“Ordered panels with no date just estimate. Tracking number pointless as just says will be delivered within 10 days. Wish I had shopped elsewhere. Phone call automated just says you have opted for am delivery ( no I havent). Then hangs up. Appalling service.”

Helpful Report

Posted 3 years ago

“I would never purchase anything from this company again. After ordering a summerhouse and paying £600 when delivery was described as"usually within 14 days , I heard nothing for 30 days other than"live chat" algorithm that fobs you off with rubbish , no definite dates given .then on cancellation being told 14 days for refund of cash .”

Helpful Report

Posted 3 years ago

“I bought a show room kitchen from wickes three years ago. It has literally fallen apart before my eyes. It has cracked. Split. But bubbled and the doors do not sit back in their frame. I have contacted wickes a couple of times and have been told that it is water or poor ventilation. Water does not pool on a door frame. My kitchen is very large he and has excellent ventilation I now need to actually replace my expensive and relatively new kitchen”

Helpful Report

Posted 3 years ago

“My daughter ordered a new complete bathroom suite to be fitted by Wickes in February Items were missing and still are , the fitter went out to check that the changes were going to be ok , he was due to start the work 2 weeks ago and then text my daughter to say he didn’t work for Wickes anymore, Wickes haven’t told my daughter ???she’s been chasing it almost every day . It is disgraceful that thousands of pounds have been spent and there is no one being held accountable for the situation. Wickes need to get their act together and do what customers have paid for”

Helpful Report

Posted 3 years ago

“I recently had a delivery excellent service all round driver so polite and helpful would purchase again brilliant service”

Helpful Report

Posted 3 years ago

“My experience with Wickes has been absolutely appalling. Items arrived 2 weeks late despite chasing on a daily basis. Refund still not received 5 months later. Order for a shower tray and fitting kit placed on 6th January. The order was booked via the Wickes website for delivery on the 8th January. The shower tray arrived 5 days late on the 13th January. The drain covers did not arrive until 18th January, and I received two chrome covers instead of the black cover and tillable cover. The fitting kit did not arrive until 21st January, by this time the tray the builder had no choice but to fit the tray without the drain and was required to cut the ceiling out in the kitchen below to fit the drain kit which we sourced locally. Late and incorrect items returned to Wickes. Email received from Wickes confirming a refund amount. 5 months later refund amount still not received despite chasing on weekly basis.”

Helpful Report

Posted 3 years ago

“complained about poor quality 12mm bergen oak laminate poor joints etc looks like county crt. to get issue resolved total disregard for consumer protection act 2015. buy at wickes at your own peril. they seem to operate a bought as seen policy. this is a genuine complaint.i purchased the flooring of wickes not manufacturer the onus is on wickes to put right chris”

Helpful Report

Posted 3 years ago

“Bought 10 bags of playsand to be delivered on the 31/03. After one month, many calls and hours with Customer Support, I still haven't received the goods, still not able to cancel the order and get my money back. As a last resort I had to open a dispute with the credit card. Maybe they won't be able to ignore that. In summary, If you don't want to deal with cancelling credit card payments, don't buy with them.”

Helpful Report

Posted 3 years ago

“An initial 'click and collect' error by the store, led to outstanding customer service. An Ops Manager by the name of Siobhan arranged for my correct order to be delivered and the incorrect order to be uplifted from my home within 2 hours of my initial phone call. By 3 members of staff. Outstanding. Thank you.”

Helpful Report

Posted 3 years ago

“I bought 37 of these trims and was surprised that I needed more than I thought. When I measured them I found that they all fell well short of the 2m advertised length. When I contacted wickes they originally offered to discount me 20% since I had already used the trims but when I gave them the details of all the purchases they have not given me any refund. Blatant false advertising and obtaining money by deception”

Helpful Report

Posted 3 years ago

“Booked to have a bathroom fitted with the Cheltenham branch. The fitting was for a new toilet, remove bath and replace with shower and new sink, and put flooring down. The fitter, Anthony Daley, was good. However, order was made in October 2020 and the fitting started on 7/4/21. Wickes told us that this was due to lack of fitters in our area and also COVID. We accepted this. The installation started off well, the fitter stating that he could not foresee any problems and the job would take about 2 weeks. However, there were problems, particularly with the companies Wickes use to supply their products. The first company Merlyn showering (and they are a shower) delayed on delivering the door for the shower. There was no communication from them and it turned into a right balls up, with Wickes getting involved promising delivery of it on 6/4, however, after 30 minutes of putting the phone down, I get a knock at the door stating the new door is here. It was a good job I hadn't left for work. I wrote a lengthy complaint letter to Wickes and after 3 weeks of chasing Merlyn showering got £100 compensation for the inconvenience. The second one was the sink supplier, who quality checked the sink and when the fitter came to fit this, the mould was out meaning that it wobbled in the housing of the unit. Therefore this has been returned and this has put the job back by another week. Therefore the job will be nearer to 3 weeks until completed on a very small bathroom that the fitter said should run smoothly. I am asking for compensation for this as a family of 4 we do not have full use of our bathroom after 3 weeks. I have received a response to this from Karen Norsworthy, the designer at Wickes Cheltenham as follows: As the sink is a manufacturing default you will not receive any compensation as this is beyond our control and we have ordered a replacement to be sent as soon as possible. Bathrooms can take a lot longer due to the nature of the amount of plumbing and tiling that has to be given time. While we aim to complete installations as soon as we can this is not always possible . Your friend might have had a multi team fitting as it's highly unlikely we would finish it in 5 days with a single person. I replied as follows: Well thanks but no thanks for your cop out here. This contradicts the actions taken with Merlyn Showering. I was able to get compensation from them, why can't the same happen with the supplier of the sink who quality stamped this sink as usable and it is not. Your assumption about the friend is wrong. The kitchen was fitted by one person, took 5 days. So I suggest before you make these assumptions you research your facts. I will be reviewing this again on trustpilot, naming yourself and your response as faulty goods and inconvenience to a customer is seen as acceptable. I was considering using Wickes for kitchen units, however, the experience I've had now, compared to 10 years ago when I had a kitchen fitted, I would not risk this. It will mean then you won't have the inconvenience of my money and the time taken to do that and the business, so I am sure you'll be relieved at that and can get on to the more important customers you have. These delays have been caused by the suppliers Wickes use and nothing to do with plumbing or tiling, it is this that has caused delay and Karen Norsworthy does not believe is worthy of compensating. I was also advised by Karen Norsworthy that the finance agreement by Hitachi only gets set up and you can make payments on completion of the job. However, I wanted to make payments from day one from October and was instructed by Karen to keep the money by. Therefore can you please explain why the Hitachi agreement has now been set up before it was completed and only have until October 2021 to settle this before interest is charged? Finally on 23/4 the sink was installed and the bathroom finished. However, before completion the fitter wanted me to check the sink for damage. I am not a qualified fitter, and argued with him that this is his job. He was more interested in not having a wasted trip and losing half days pay. However, he was putting the onus on me. I would not have spotted the problem with the original sink. He also said I was in breach of my terms & conditions by the way I spoke to the staff. I asked him to show me where on the T&Cs, nothing forthcoming, just threats and I should be lucky its being completed at all. This is how Wickes treat paying customers. I don't know who this guy Sean is who has replied to this message, but he asked for more information on 24/4, which I duly completed, and then on 25/4 asked for more information again. Instead of dithering around and keep sending the same messages, just get on with it and investigate, or is that too much to ask? Sean clearly either doesn't read the messages or is challenged as he refers to a kitchen in his reply Reply from Wickes Updated 4 days ago Hi Andrew, I have sent you an email looking for more details from you in regards to your kitchen. Once I have this I will look into these issues with the necessary teams for you. Sean”

Helpful Report

Posted 3 years ago

“I didn’t even want to give one star , been reading through these reviews and seems to happen all the time , waited in all day for a radiator , guess what never came then wickes customer service team is appalling, I’m told to ring back in a couple of days to see what’s happened to it , that’s a joke as you carnt get through as it’s always busy”

Helpful Report

Posted 3 years ago

“The trust placed on the contractors is to the detriment of their customers. Made a complaint about installation of my kitchen. The same installer was sent down and wrote report to say not keeping my kitchen clean! A kitcken I spent almost £20,000! The installer now became the JUDGE JURY AND EXECUTOR. Relying on his words to cover his poor workmanship, Wickes declined my guarantee claim! BUYERS BE WARE!!!”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,707 reviews