Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievably poor customer service. I purchased a small item (9 in stock) today and received an email to confirm purchase. Waited over an hour, then popped in to store only to be told that they were out of stock but I'd be refunded. Drove home, and received a text to say my order was ready for collection. So I returned to the store, to be told by the surly checkout that I should have called to see if it was ready. Either the stocktaking system is incredibly poor to show 9 in stock when there were 0, or Wickes are acting fraudulently to take peoples money for stock they don't have. To compound matters, rather my card payment, they've actually charged me again!!!!!!!”

Helpful Report

Posted 3 years ago

“Asked what the price was for a basic kitchen with 6 cupboards (including fitting). From £6500, appliances not included. Wickes clearly did not want my custom. I'm now glad they do not have my £6500!”

Helpful Report

Posted 3 years ago

“Failed delivery 3 times, absolutely useless company , spend your money elsewhere”

Helpful Report

Posted 3 years ago

“We arranged a visit they never turned up or notified us .”

Helpful Report

Posted 3 years ago

“Ordered panels with no date just estimate. Tracking number pointless as just says will be delivered within 10 days. Wish I had shopped elsewhere. Phone call automated just says you have opted for am delivery ( no I havent). Then hangs up. Appalling service.”

Helpful Report

Posted 3 years ago

“I would never purchase anything from this company again. After ordering a summerhouse and paying £600 when delivery was described as"usually within 14 days , I heard nothing for 30 days other than"live chat" algorithm that fobs you off with rubbish , no definite dates given .then on cancellation being told 14 days for refund of cash .”

Helpful Report

Posted 3 years ago

“I bought a show room kitchen from wickes three years ago. It has literally fallen apart before my eyes. It has cracked. Split. But bubbled and the doors do not sit back in their frame. I have contacted wickes a couple of times and have been told that it is water or poor ventilation. Water does not pool on a door frame. My kitchen is very large he and has excellent ventilation I now need to actually replace my expensive and relatively new kitchen”

Helpful Report

Posted 3 years ago

“My daughter ordered a new complete bathroom suite to be fitted by Wickes in February Items were missing and still are , the fitter went out to check that the changes were going to be ok , he was due to start the work 2 weeks ago and then text my daughter to say he didn’t work for Wickes anymore, Wickes haven’t told my daughter ???she’s been chasing it almost every day . It is disgraceful that thousands of pounds have been spent and there is no one being held accountable for the situation. Wickes need to get their act together and do what customers have paid for”

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Posted 3 years ago

“I recently had a delivery excellent service all round driver so polite and helpful would purchase again brilliant service”

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Posted 3 years ago

“My experience with Wickes has been absolutely appalling. Items arrived 2 weeks late despite chasing on a daily basis. Refund still not received 5 months later. Order for a shower tray and fitting kit placed on 6th January. The order was booked via the Wickes website for delivery on the 8th January. The shower tray arrived 5 days late on the 13th January. The drain covers did not arrive until 18th January, and I received two chrome covers instead of the black cover and tillable cover. The fitting kit did not arrive until 21st January, by this time the tray the builder had no choice but to fit the tray without the drain and was required to cut the ceiling out in the kitchen below to fit the drain kit which we sourced locally. Late and incorrect items returned to Wickes. Email received from Wickes confirming a refund amount. 5 months later refund amount still not received despite chasing on weekly basis.”

Helpful Report

Posted 3 years ago

“complained about poor quality 12mm bergen oak laminate poor joints etc looks like county crt. to get issue resolved total disregard for consumer protection act 2015. buy at wickes at your own peril. they seem to operate a bought as seen policy. this is a genuine complaint.i purchased the flooring of wickes not manufacturer the onus is on wickes to put right chris”

Helpful Report

Posted 3 years ago

“Bought 10 bags of playsand to be delivered on the 31/03. After one month, many calls and hours with Customer Support, I still haven't received the goods, still not able to cancel the order and get my money back. As a last resort I had to open a dispute with the credit card. Maybe they won't be able to ignore that. In summary, If you don't want to deal with cancelling credit card payments, don't buy with them.”

Helpful Report

Posted 3 years ago

“An initial 'click and collect' error by the store, led to outstanding customer service. An Ops Manager by the name of Siobhan arranged for my correct order to be delivered and the incorrect order to be uplifted from my home within 2 hours of my initial phone call. By 3 members of staff. Outstanding. Thank you.”

Helpful Report

Posted 3 years ago

“I bought 37 of these trims and was surprised that I needed more than I thought. When I measured them I found that they all fell well short of the 2m advertised length. When I contacted wickes they originally offered to discount me 20% since I had already used the trims but when I gave them the details of all the purchases they have not given me any refund. Blatant false advertising and obtaining money by deception”

Helpful Report

Posted 3 years ago

“Booked to have a bathroom fitted with the Cheltenham branch. The fitting was for a new toilet, remove bath and replace with shower and new sink, and put flooring down. The fitter, Anthony Daley, was good. However, order was made in October 2020 and the fitting started on 7/4/21. Wickes told us that this was due to lack of fitters in our area and also COVID. We accepted this. The installation started off well, the fitter stating that he could not foresee any problems and the job would take about 2 weeks. However, there were problems, particularly with the companies Wickes use to supply their products. The first company Merlyn showering (and they are a shower) delayed on delivering the door for the shower. There was no communication from them and it turned into a right balls up, with Wickes getting involved promising delivery of it on 6/4, however, after 30 minutes of putting the phone down, I get a knock at the door stating the new door is here. It was a good job I hadn't left for work. I wrote a lengthy complaint letter to Wickes and after 3 weeks of chasing Merlyn showering got £100 compensation for the inconvenience. The second one was the sink supplier, who quality checked the sink and when the fitter came to fit this, the mould was out meaning that it wobbled in the housing of the unit. Therefore this has been returned and this has put the job back by another week. Therefore the job will be nearer to 3 weeks until completed on a very small bathroom that the fitter said should run smoothly. I am asking for compensation for this as a family of 4 we do not have full use of our bathroom after 3 weeks. I have received a response to this from Karen Norsworthy, the designer at Wickes Cheltenham as follows: As the sink is a manufacturing default you will not receive any compensation as this is beyond our control and we have ordered a replacement to be sent as soon as possible. Bathrooms can take a lot longer due to the nature of the amount of plumbing and tiling that has to be given time. While we aim to complete installations as soon as we can this is not always possible . Your friend might have had a multi team fitting as it's highly unlikely we would finish it in 5 days with a single person. I replied as follows: Well thanks but no thanks for your cop out here. This contradicts the actions taken with Merlyn Showering. I was able to get compensation from them, why can't the same happen with the supplier of the sink who quality stamped this sink as usable and it is not. Your assumption about the friend is wrong. The kitchen was fitted by one person, took 5 days. So I suggest before you make these assumptions you research your facts. I will be reviewing this again on trustpilot, naming yourself and your response as faulty goods and inconvenience to a customer is seen as acceptable. I was considering using Wickes for kitchen units, however, the experience I've had now, compared to 10 years ago when I had a kitchen fitted, I would not risk this. It will mean then you won't have the inconvenience of my money and the time taken to do that and the business, so I am sure you'll be relieved at that and can get on to the more important customers you have. These delays have been caused by the suppliers Wickes use and nothing to do with plumbing or tiling, it is this that has caused delay and Karen Norsworthy does not believe is worthy of compensating. I was also advised by Karen Norsworthy that the finance agreement by Hitachi only gets set up and you can make payments on completion of the job. However, I wanted to make payments from day one from October and was instructed by Karen to keep the money by. Therefore can you please explain why the Hitachi agreement has now been set up before it was completed and only have until October 2021 to settle this before interest is charged? Finally on 23/4 the sink was installed and the bathroom finished. However, before completion the fitter wanted me to check the sink for damage. I am not a qualified fitter, and argued with him that this is his job. He was more interested in not having a wasted trip and losing half days pay. However, he was putting the onus on me. I would not have spotted the problem with the original sink. He also said I was in breach of my terms & conditions by the way I spoke to the staff. I asked him to show me where on the T&Cs, nothing forthcoming, just threats and I should be lucky its being completed at all. This is how Wickes treat paying customers. I don't know who this guy Sean is who has replied to this message, but he asked for more information on 24/4, which I duly completed, and then on 25/4 asked for more information again. Instead of dithering around and keep sending the same messages, just get on with it and investigate, or is that too much to ask? Sean clearly either doesn't read the messages or is challenged as he refers to a kitchen in his reply Reply from Wickes Updated 4 days ago Hi Andrew, I have sent you an email looking for more details from you in regards to your kitchen. Once I have this I will look into these issues with the necessary teams for you. Sean”

Helpful Report

Posted 3 years ago

“I didn’t even want to give one star , been reading through these reviews and seems to happen all the time , waited in all day for a radiator , guess what never came then wickes customer service team is appalling, I’m told to ring back in a couple of days to see what’s happened to it , that’s a joke as you carnt get through as it’s always busy”

Helpful Report

Posted 3 years ago

“The trust placed on the contractors is to the detriment of their customers. Made a complaint about installation of my kitchen. The same installer was sent down and wrote report to say not keeping my kitchen clean! A kitcken I spent almost £20,000! The installer now became the JUDGE JURY AND EXECUTOR. Relying on his words to cover his poor workmanship, Wickes declined my guarantee claim! BUYERS BE WARE!!!”

Helpful Report

Posted 3 years ago

“Tried to order some building materials today, cost over £400, put all my details in, including bank details, and placed the order. Only to receive a message say there was something wrong with the payment and I would have to order it again. Luckily I remembered that this had happened about 5 years ago as well so checked my bank account before placing the order again and they already took the money. Contacted customer service and was told my money won't be refunded for the next few day's. Unbelievable! They take your money without the order going through, keep it for a few day's (no doubt they earn interest from it) and then pay it back! What happens if you really need money to finish off a job before getting paid.... you have to wait for it to be refunded. Absolutely disgusting company and will never use again!”

Helpful Report

Posted 3 years ago

“I have received multiple delivered orders from Wickes. Generally the quality of the products are quite good for the money. What is however very frustrating and something they need to fix is the fact that it is very rare for an order of multiple items to be delivered in one batch. My latest experience of this has put me off for good. A basic order of some items to build some garden fencing - started as two deliveries on the same day. OK. Then it became 4 deliveries on 3 different days. Then the 4th delivery never arrived. Still nothing after 3 interactions with customer services. Very poor and I can't start the work!”

Helpful Report

Posted 3 years ago

“I made an order, basin unit. It arrived faulty as one of the door was missing. First, I sent a message which it was no reply in 24 hours. I thought perhaps they will be quite busy and it's better to call them instead. First, when my call was attended, I was attended by a gentleman, Mr Gordon, which he told me they don't send single pieces and they will send me a new whole unit and take the missing piece. Then, they will re-arrange a date to pick it up the remain. They had to charge 1p which I was happy. The credit card details gave problem as my bank seemed blocked online activities when they detected it was used from other system. Finally they agree I would have it on 29th of March (2021). I didn't receive any item nor notification. I called the customer service again and then they told me they will send me the single piece (when I was told they don't send single piece at first. I was happy anyway as I just want to complete my unit). They will contact to the manufacturer and they will let me know. Now I am waiting more than 1 month and the door still didn't come. When I contact to customer service, I have to wait about 10 - 15 minutes to be attended. The answer tends to be the same. I will contact to the manufacturer to see how is going on. I hold on a couple of minutes and then they tell me they are not available, sent them a message and will be in contact with me. (1 month already with the missing door). Two weeks ago I received a message from a staff via email saying that the door will be available at the end of the week. I thought: Finally!! Guess what? I didn't receive any call, message further, after that. I called again today to the customer service, waiting long to be attended and the answer was the same. They tried to reach the manufacturer but it was not possible and sent them a message. I may have an answer on Monday. Great, Wickes. You're advertised like 'Let's do it right'. Seriously? How can I trust Wickes after experiencing that. Really unhappy and disappointed. The order number is (HY)645578496 for verification”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,702 reviews