Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

200

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has been cancelled. I was not informed that it was cancelled. Money has been taken from my account but has not been credited back. Its more than 1k. From more than 2 weeks, we are trying to contact but no response through Contact us form and simply cannot reach Customer Service. Annoyed and frustrated.”

Helpful Report

Posted 4 years ago

“Just collected 2 items from the Newport Branch-click and collect. was greeted by a very rude lady aged between 55/65,whos openning words were-These are a non essential item you know ! So what evidence did she have to support this ! None, Please keep you unfounded opinions to yourself you awful creature, a good morning would have done,Please book her on a Customer Care Course as she badly needs it ! I wonder how many customers she loses ? Wicks were happy to process my order and take my money-To be greated like that,Please let me know her days Off, so i can shop there.”

Helpful Report

Posted 4 years ago

“What went wrong friday u didnt come..monday u didnt come..weds u promised me be here guess what didnt come”

Helpful Report

Posted 4 years ago

“I had a kitchen installed by Wickes, except they’re not Wickes but subcontractors, the fitting of the kitchen units were great but the worktop is a mess, I’ve had the Apollo composite and the fitter looked at me and said he’s never fitted one of these before, the edges are wonky and the corner is suppose to be rounded, as one of Wickes customer service team said it looks like it been cut with a pair of scissors, the drainer isn’t straight and one is about 1cm short which he knew about and said nothing he can do, they keep asking the installation manager to contact me but I’ve heard nothing and this has been going on since 13/02/2020, I’ve now put my case through Resolve to see if they can help, I would like either new worktops or a refund.”

Helpful Report

Posted 4 years ago

“Has anyone had a offer of compensation from Wickes and did you accept it? If not what was your next move?”

Helpful Report

Posted 4 years ago

“Has anyone received a compensation payment offer from wickes and did they accept it? If not what was your next step?”

Helpful Report

Posted 4 years ago

“What an awful experience. I spent £25K on this kitchen installation, £15k was from Wickes for their Intelliga Esker Ice and appliances fully installed by their contracted kitchen fitter. In summary: - The kitchen delivery had two guys whose personal hygiene was awful. Marked my walls and kept banging items off of my ceiling lights, even when asked not to. The items were so roughly treated that lead to multiple damages. - The kitchen fitter used an unqualified electrician to sign off my kitchen's electrics. - Neff Induction hob had a 6 inch deep scratch - Neff oven had external scratches to the visible surround - Neff glass hood was cracked - 3 draws were broken by the finish of the installation - 3 doors had damage and/or scratches The kitchen installation manager called me once he realised I was getting very irate, I attempted to engage on 3 other occasions but was ignored. I then escalated and spoke to Wickes complaints who appeared to be taking it seriously. But then wrong items were sent and excuses issued blaming anyone but themselves. I am on the 12th week of installation and have just had the replacement items delivered soon to be installed but unfortunately COVID-19 has put a stop to the reinstallation of broken/damaged items. Overall an awful experience and I would not recommend them for installing your kitchen. They have multiple departments which pass the buck to each other and or don't talk to point of resolving issues for the customer. Mr Bishop Salisbury”

Helpful Report

Posted 4 years ago

“I ordered a kitchen from Wickes in September 2019 and what a mistake that turned out to be. Planned fitting date was the 2nd December and the kitchen was to be delivered the 28th November. It first started to go wrong when the fitter called on the 24th to ask if it was ok if he came on the 3rd to start as he had been asked by Wickes to finish another fitters work, no big deal so I agreed, 28th November arrived and the drivers arrived and could not deliver the kitchen but the truck was too big, even though they had been told that I lived down a narrow lane. Drivers disappeared and four hours later I received a call to arrange another delivery date. I agreed on the 2nd December, the day before installation. By 1600 hours on the 2nd no sign of the delivery so I drove to Wickes in Salisbury to try to sort it. The lady calls Northampton to be told the delivery was never authorised by the unit manager. Fortunately the store manager was there and after a lengthy conversation with the warehouse he got agreement that my kitchen would be delivered on the 3rd. Lo and behold the fitter followed by the units arrived on the 3rd...why was I worried??? Two days followed with no issues to report..then on the third day a text from the fitter to say his van had broken down so could not get here, he finally arrived the following afternoon, came back on the Saturday to do what he could. At the end of the day he could not finish due to a shortage of units as well as damaged doors. As we were getting close to Christmas he convinced me to sign his docket to say he had finished otherwise Wickes would not pay him and he wanted to take his son away for Christmas but promised me he would be back to finish after the holiday season. What a fool I was in the end I had to go through the manager at Wickes to get it finished, it was not the original fitter as he was too scared to come and see me. Anyway the upshot is that none of the work tops were stuck down as they should have been and so the second fitter had to re glue as many as he could get to, as well as finish off the original work. Well I thought that was it until I had a plumber around to fit a new radiator and when he went to drain the system he found that the earth for the house had been left unconnected. This being the final straw I messaged Wickes customer service and they responded quickly. The work was finished. All I would say is please do not use Wickes as there are far better companies out there. If you feel the need to use them because their prices suit your pocket just think again. For people in The Salisbury area use other companies. If you cannot go elsewhere then do not use their fitters and in particular PB Carpentry because his workmanship and Integrity are poor.”

Helpful Report

Posted 4 years ago

“Order arrived incomplete - excuse from delivery men that I should have been informed. So much time wasted contacting Wickes to chase up. Unresolved. Awful service”

Helpful Report

Posted 4 years ago

“If you are self-isolating due to an underlying health condition and you want something delivered please do not buy it from Wickes. My advice is based on very recent experience where I ordered a worktop and a base unit and the driver refused to deliver it. In my view the staff are ill-informed and do not accurately follow government guidelines.”

Helpful Report

Posted 4 years ago

“Ordered some paving slabs from Wickes and spent £325 and they took my money, nobody contacted me about delivery and when I contacted them to chase it up I was told to wait for a call from the supplier, Wickes then called me back a few hours later to tell me that the product doesn't actually exist and that they will refund me which will take another 5 working days. Thanks Wickes for holding my £325 for 10 days. Their customer service response to this was, I am sorry but there is nothing further I can do for you. I have worked in customer service for around 8 years and as a customer service manager the least that I would expect is either a similar suggestion of an alternative product or a £5 voucher for the inconvenience.”

Helpful Report

Posted 4 years ago

“Fitted tops by their fitters Sheridans noticed a mark shortly after they left. They had disguised this with water spray and took a long distance photo . They are suggesting we did this 1/2 hr after fitting. What a joke good job I didn’t get them to fit the cabinets as well”

Helpful Report

Posted 4 years ago

“Refuse to meet their guarantees after the units and facing boards have staretd to blow and crack, three years after fitting, now intend to take them to court, plenty of photo evidence and an independent survey report whch shows that they used materials not fit for purpose in a kithcen. Despite their statement on their website of "our gurantee will ensure yout kitchen looks a as good in twenty years time as the day it was fitted."”

Helpful Report

Posted 4 years ago

“Overall terrible experience and still no kitchen yet!!”

Helpful Report

Posted 4 years ago

“Three and a half year old kitchen doors peeling at bottom told by Wickes due to water damage and impact!!! They refuse to replace cannot buy myself as now discontinued even though they state five year guarantee!! Awful customer service slow and very offhand will never buy again!”

Helpful Report

Posted 4 years ago

“Never again for a delivery received text message that's the last time. I had contact called the local store never even had my details. Apparently city sprint do delivery for them now. So just avoid.”

Helpful Report

Posted 4 years ago

“I bought a kitchen from wickes. Just over 2 years ago Like the review below the doors have cracked and split. Most doors have a chip somewhere. Even on the inside if the doors. I complained and again like the last review was told it was access water. Or spillage. You can’t get a spillage on the bottom of a door. I am so disappointed.”

Helpful Report

Posted 4 years ago

“Bought Sophia kitchen units (MDF fascias) in 2015 and a year and a half later the door of the tumble drier ‘blew’ with a big bulge from heat and moisture. I bought another door as I thought it was the fault of the drier but now most of the other fascias are cracked and suffering from water ingress. I wanted to see if the 5 year warranty covered this but Wickes claim ‘ that the issues raised are caused by a mixture of Impact Damage and excessive Moisture Ingress which will have been from either spillages, cleaning or possibly poor aftercare. In either case there has been excess moisture where it has not been removed.“ The model is now discontinued so I now have to probably replace the lot as a match will be difficult. I feel very let down by the quality, guarantee and customer service and won’t be back to Wickes in a hurry.”

Helpful Report

Posted 4 years ago

“Shame I cant do minus stars as they dont deserve 1 star for the customer service offered. Had an £18000.00 kitchen from Wickes. Firstly tiling was awful then once that was rectified found they had forgotten end panels so doors siliconed to wall. Now got to have whole kitchen taken out and reput in and tiling done for 3rd time. Sent email to CEO not heard a word. Store just say no need to worry stress or be upset it will be put right well this is not acceptable.”

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Posted 4 years ago

“Wickes is a "House embarrassment " Angry does not begin to even to describe how i feel about my kitchen! Will they survive when Travis Perkins pull out? I doubt it!!”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,707 reviews