Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

197

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ORDERED £10K KITCHEN FROM WICKES ON 4TH JAN 20. TEXT MESSAGE RECEIVED STATING DELIVERY 24TH MARCH. WAITED IN ALL DAY, NO DELIVERY. CONTACTED CUSTOMER SERVICES, IT WILL BE WITH YOU NEXT WEDNESDAY 1ST APRIL... WAITED IN ALL DAY, GUESS WHAT NO SIGN OF KITCHEN, AND STILL NO EMAIL, PHONE CALL OR TEXT MESSAGE 5 WEEKS LATER. ABSOLUTELY DISGUSTING SERVICE FROM WICKES.”

Helpful Report

Posted 4 years ago

“Shocked how Bad this has gone. Spent my late fathers inheritance on a Bathroom designed by Wickes, which they did design very well,(Alot of money spent £6,000) But my problems a year after the installation in 2019 have now started to rear their ugly head in over a handful of issues..... Due to Amateur/ cowboy finishing that I am now having to chase up for them to come back out and amend hopefully before 2020 is out. The contractor was based In Burton Upon Trent initially came across well his tiling was on the money but the finishing on the wooden unit looks as if it has been finished by someone that has never done woodwork or even seen wood before!!!. The bath panel has now been distorted out of shape as was installed wrong. A piece of the top has been added wonky and unsealed so is now going moldy( see picture), Bottom base of unit has been cut uneven so now it doesn't sit flush to strip! A catalogue of errors Wickes should be ashamed by the end result of one of the contractors they have sent out! PS. I wait with baited breath to see how they will rectify this situation. Just not good enough for the money!!!!!! Please see pictures!”

Helpful Report

Posted 4 years ago

“Rarely have I had to deal with such a bunch of incompetent half wits. I received notification that my order was ready to collect, so I went to pick it up. I was behind a guy in the queue who they were trying give the wrong parts to, so I had to wait 20 minutes while they sorted this out. My turn came. My order wasn't ready, I had to wait 15 minutes for it to be picked - just 5 items. The smaller pieces of my order were given to me in a bag, which I took home without checking. When I got home I found one item was missing. Back to the shop. When I started to work I found that a clip was missing from one component. Back to the store. Next I found a seal missing from another component. Back to the store. It was very clear that I was considered a nuisance for coming back with all these faults. No apology. They simply could not have cared less. Unfortunately I had to place another order so that I could get exactly matching parts. It took 3 days before I got a notification that my order was ready to collect. Guess what? It wasn't ready. In fact, nobody's order in the entire queue was actually ready, so we all had to wait for everyone's orders to be picked. No apology.”

Helpful Report

Posted 4 years ago

“Placed an order end of March, delivery date was for 17/4/20. Delivery never arrived, even though has text the night before stating it was going to be delivered an planned. Left it a few days as assumed delays due to coronavirus. Then tried to contact wickes - each time need to queue to get on website. Sent an email, no response. So tried online chat. Queued for 45mins for an advisor who then told me the order was delivered at 10:56am. I advised them I wouldn’t queue for online chat if I had my order!! Advised them I had cctv evidence to show no delivery. He said someone will contact me from customer support within 48h and I’m still waiting. This is fraud by wickes - why are they marking their orders as ‘delivered’ (with even time of supposed delivery) when this is not the case.”

Helpful Report

Posted 4 years ago

“I am absolutely disgusted with Wickes service. On the 29th March i ordered and paid for 20 bags of sand and 10 bags of cement. The earliest delivery was the 17th April. I was willing to wait as due to COVID19 i couldnt work. On the 15th April the Norwich branch contacted me to say the order was cancelled due to items out of stock (not my fault), i was instructed to wait 3 working days for payment to return to my bank. On the 3rd working day i checked my bank and with no payment contacted the Norwich branch who advised me to contact customer service. So I customer service and explained the situation only to be told that a refund would now (20/4/20) be issued as it wasnt issued on the 15/4/20. I will have to wait a further 3-5 days for the money to return into my bank. I paid on 29/3/20, Wickes informed me they'd ran out of stock over 2 weeks after i paid and now i am being made to wait even longer for my money that I'm entitled to because none of this was my fault it was entirely WICKES!! Please make sure when issuing refunds the Norwich branch are putting them through, i cannot work at present due to COVID19 and money is short, therefore that money can help support my family NOW! I waited for their response which I received via email 26/4/20 to be told that the refund has been processed and my money is now in my bank. Checked bank yesterday 27/4/20 bank told me that they haventvreceived any refund from Wickes. Just checked again today and still no refund in my bank. This is more than the time allocated for refunds and quite frankly this service is the WORST customer service ever. Anyone know my rights as the stress is damaging!!!”

Helpful Report

Posted 4 years ago

“I placed an order at the beginning of April to find out that the delivery date would be at the end of April. I cancelled the order and asked for my refund. I was also informed that the customer service department would be contacting me in this regard. I haven't received any response from Wickes up to date and the courier's tried to deliver today. I have called the customer service department 30 times today and no answer”

Helpful Report

Posted 4 years ago

“Ordered ronseal woodworm treatment yesterday at 2. Still waiting for a text today at 3.30. Went to the store today to ask about it 7/4 2020 and an assistant was very abrupt and rude saying there were 300 other people waiting before me. She can’t possibly know how many before me. Epsom branch”

Helpful Report

Posted 4 years ago

“Outrageous service. I placed an order in mid March and have received confirmation by sms that I would receive the order two weeks ago, saying the order would be with me today. It never arrived , I have been charged and all attempts to contact customer services have been unsuccessful. Nobody every came back to me despite writing a clear email. I will take the case to court if no one comes back to me.”

Helpful Report

Posted 4 years ago

“Order placed on the 26th March with confirmation being sent. Order to be delivered in 2 parts, I’ve had confirmation of one part for the 8th but the second part which was indicated as delivery within 7 days from the confirmation email has not arrived, nor has the supplier been able to assist with any delivery date details even though I had secondary order confirmation from them also.. wickes customer services are constantly engaged and the stores cannot assist... although I appreciate the situation at present I do not appreciate a company taking orders and making agreements that they cannot finalise or deliver.. let alone taking people’s money and then leaving them in the dark and chasing for answers or delivery 🤷🏽‍♂️ If I don’t have confirmation I will be forced to refuse & return the items as I shall be forced to order elsewhere.”

Helpful Report

Posted 4 years ago

“Not even worth one star! Placed an order delivery on 16/03/20 and delivery 23/03/20. This delivery was rescheduled by Wickes for the 03/04/20 - still waiting. When you email you get an automated reply that they will respond shortly - they do not - if you call and ever manage to get through you are either cut off or get a message saying they are closed. Then they send an email asking for reviews for the items you are still waiting on. Greedy company needs to use the few staff they have working to sort the outstanding customer issues instead of coining in these challenging times. Do not think many out of pocket customers will return after this awful lack of customer "not" service.”

Helpful Report

Posted 4 years ago

“Do not use the sutton in ashfield store the manager is so rude and disrespectful, we waited all day on click and collect for 1 item, this shop is a joke the staff have no idea what’s happening in there own store. we never got our item they are closed sunday so will have to buy again from elsewhere and when we finally get a text to say it’s ready we will need a refund. ridiculous waste of space company.”

Helpful Report

Posted 4 years ago

“I used click and collect at sutton in ashfield to get 1 item we needed asap, and 6 and half hours later still did not get it, we waited in the car park with a few other customers who also didn’t get there orders. some people was getting there’s before me and i ordered way before them. I rang up several times from wickes car park and spoke to the manager, she was very rude and disrespectful, they are closed sunday so would not get anyway till monday after waiting all day saturday what a joke this company is with NO customer service whatsoever. we will have to go elsewhere sunday to finish our job off. One very disappointed customer who will not be returning only for a refund when i finally get a text to say it’s ready.”

Helpful Report

Posted 4 years ago

“waste of time, their website does not work, went to b an q instead”

Helpful Report

Posted 4 years ago

“Do not order anything from these lot... vwaste of spavce... no regards for people time.. my order number 422535568 which was placed a week ago and nothing... the clawns couldnt be bother to let me know either way....”

Helpful Report

Posted 4 years ago

“Used click and collect to get some paint to make up a room in case we need to isolate someone in the house. Website states 4 hours. 6 hours later, no text, no email, now closed and not open tomorrow (Sunday). Checked credit card payment so know they have my money but no idea if I will get what I have paid for. Been told to wait for text which might never materialise, then what? Can't visit the customer service desk, nobody to answer the phone or get a credit back. If they are going to stay open and trade then they need to be up front with customers as to whether they can meet the expectation that they will have your order ready within 4 hours and if not, when - and change on their website to reflect the true situation - before you commit to spending your money.”

Helpful Report

Posted 4 years ago

“Avoid at all costs, especially if buying online, cancelled order, still not refunded almost three weeks later. THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. EVER. AVOID and leave it to the administrators, they surely can’t be far down the line for these incompetent goons.”

Helpful Report

Posted 4 years ago

“My order has been cancelled. I was not informed that it was cancelled. Money has been taken from my account but has not been credited back. Its more than 1k. From more than 2 weeks, we are trying to contact but no response through Contact us form and simply cannot reach Customer Service. Annoyed and frustrated.”

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Posted 4 years ago

“Just collected 2 items from the Newport Branch-click and collect. was greeted by a very rude lady aged between 55/65,whos openning words were-These are a non essential item you know ! So what evidence did she have to support this ! None, Please keep you unfounded opinions to yourself you awful creature, a good morning would have done,Please book her on a Customer Care Course as she badly needs it ! I wonder how many customers she loses ? Wicks were happy to process my order and take my money-To be greated like that,Please let me know her days Off, so i can shop there.”

Helpful Report

Posted 4 years ago

“What went wrong friday u didnt come..monday u didnt come..weds u promised me be here guess what didnt come”

Helpful Report

Posted 4 years ago

“I had a kitchen installed by Wickes, except they’re not Wickes but subcontractors, the fitting of the kitchen units were great but the worktop is a mess, I’ve had the Apollo composite and the fitter looked at me and said he’s never fitted one of these before, the edges are wonky and the corner is suppose to be rounded, as one of Wickes customer service team said it looks like it been cut with a pair of scissors, the drainer isn’t straight and one is about 1cm short which he knew about and said nothing he can do, they keep asking the installation manager to contact me but I’ve heard nothing and this has been going on since 13/02/2020, I’ve now put my case through Resolve to see if they can help, I would like either new worktops or a refund.”

Helpful Report

Posted 4 years ago

Wickes is rated 1.5 based on 1,702 reviews