Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,703 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Due to a computer error at Wickes, they took the money from my account but did not process it and so cancelled delivery without returning the money. Five days later I got the money back by reporting to my bank's fraud department. Ihave had payment issues with them previously and won't use them again because they refused to help.”

Helpful Report

Posted 8 years ago

“I arranged a deli every for next day and it came 3 days later. I wanted to return the item as I had already made other arrangements and I waited in 4 times for them to. Ok levy and they never came!! DISGUSTING don't order from wicked ever !!”

Helpful Report

Posted 8 years ago

“Ordered Oak Floor and membrane, (both Wickes own brand) and Westco underlay on 17th October. The first two items arrived fine on 19th. But not the underlay. We had 2 text messages from Wickes asking if there was a delivery (YES) and if everything was delivered, to which we clearly replied NO. That was it. No further corrrespondance from Wickes at all. Emailed on the 24th to complain, and again today - morning of the 26th, but met with a resounding silence. Where is our underlay? As far as customer service goes, they rate a zero.”

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Posted 8 years ago

“New bathroom suite from wickes but shower screen leaked dreadfully. Phoned wickes, promised parts, nothing. Called again promised phone call in 24 hours, nothing. Recd a call 2 weeks later still nothing!”

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Posted 8 years ago

“I ordered a number of units for a kitchen 40 days ago. After initial delivery a number of items were missing or damaged. Since then there have been a long list of errors: 1. Delivery attempt 2 didn't happen because they 'forgot' to schedule it 2. Delivery attempt 3 didn't happen because their systems failed and planned it for the wrong date 3. Delivery attempt 4 didn't happen because 'all the items in the store are damaged' On all occasions they didn't tell me anything until I chased them so I have wasted 4 days waiting for deliveries. I have a half complete kitchen and wickes cannot care less as they have taken my money so they are done.”

Helpful Report

Posted 8 years ago

“Ordered 15 items to fit my new kitchen, 3 separate vans came. 3 items missing, nobody taking responsibility for it. 2 of the items were cancelled for being out of stock, they let me know this after delivery and my sink which they said was delivered wasnt, to this day im still chasing it and have no idea whats going on, Since had to buy another as my kithcen fitter was waiting for it... Will never ever use Wickes again”

Helpful Report

Posted 8 years ago

“Ordered material 8 days ago for delivery tomorrow, was contacted by WIckes today to explain that the items ordered online should not be on the web site and should not have beenj sold. Not ideal to be told the day before a delivery. Plant on hire, labour booked, client very unhappy. Customer fuming, will never walk into a WIckes again, disgrace.”

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Posted 8 years ago

“I ordered over £1k of wood flooring and given a delivery date, 03/10/16, I took the day of work only to to get a phone call stating that wicks was "very sorry" but 10 packs of my 40 packs of flooring, was "left in their rear yard" and that they could deliver the next day 04/10/16 On the next delivery a totally different type of flooring arrived, on calling wicks all I got was a another "sorry" and told they were out of stock till the next day 05//10/16 so they could redeliver on 07/10/16 which was no acceptable as I was not taking a third day off work, so delivery has been arraigned for Saturday 08/10/16 with no time slot. So all in all I've taken 2 days of work sent my builder away and have to live with a stripped floor, probably until Monday 10/10/16 and all I get is "SORRY". Not good enough”

Helpful Report

Posted 8 years ago

“As you can see by the numerous complaints Wickes have had, they are not a company that should be trusted. I've been left with a disaster of a bathroom and their customer service is very unprofessional.”

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Posted 8 years ago

“Rating should be lower than 1. Most rubbish company I've ever dealt with. Non existent communications. Read all the reviews on this site everyone else says the same.”

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Posted 8 years ago

“Just told my fence posts didn't come in. Why was I not told this yesterday morning when my delivery was due. Dont believe it load of rubbish and excuses. Got a refund so I will order from homebase when I get the money. DON'T BUY FROM WICKES USE SOMEONE ELSE.”

Helpful Report

Posted 8 years ago

“Ordered fence posts and panels didn't turn up. No phone call. Phoned and told someone would ring me and no one did. Waiting for a refund. Will order from homebase.”

Helpful Report

Posted 8 years ago

“Since they changed the store so that the majority of items have to be ordered from the catalogue it has made shopping at Wickes difficult. You have to go through the catalogue and find the item(s) then mark them on the order sheet & take to the counter. Someone will then fetch them. If you want to compare several items it is extremely frustrating for you and the staff. I find it easier to go to B&Q.”

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Posted 8 years ago

“I rarely had such a bad customer experience and at every possible touch points : 1. Locating and accessing Wickes. Address and opening hours on Google maps really should specify that the Battersea store only does Kitchen & Bathroom. I had to take another cab to go to Wimbledon. Another client was in the same situation. 2. Shopping at Wickes Wimbledon store on a Sunday afternoon. Unless you are desperate to achieve your plans, and have time and a lot of patience, avoid this experience by all means. Until Chaze came to help, I received extremely poor service. The whole point of going to a store versus ordering online is to have advice and comments on products. This was simply not available. Someone from the reception desk went out for the shop floor to fetch someone who could help me. After 5 minutes waiting, he came back with an adviser who had first indicated to me he wasn't able to help. Later on, I asked again for help as the store was closing and I was getting really edgy to still be at the store with so little help and still needed to find one drill. One person refused to help because the "store was closed" (I had a whole bunch of materials on the trolley next to me). Thankfully, a couple of staff members were a bit savvier in terms of customer service, and thanks to them I was able to find what I needed. 3. Website. After coming home, I realised I didn't buy enough timber and the drill didn't come with drill bits. The website is as useless as most staff I met in the store. No info on drill bits sizes. 4. Telephone. I just called to know what size were the drill bits in the set advertised on the website. The customer service line didn't know and asked me (after I had waited for 5 minutes to have someone) to contact the store directly. I then contacted the store where a shop adviser put me on hold to go check the set directly. She was gone for quite some time so another sales assistant picked up the phone, unaware of my previous conversation, asking how they could help. After I indicated I was already taken care of, the line just cut. I called back (wondering why, really, at this stage!), and the lady I spoke to earlier said she couldn't find the set and would call me back once she got a chance to check the warehouse. I think this is the first time ever I write a review on a store. I'm actually quite flabbergasted but the poverty of this customer service. Hope the management will read that and sort it out. Current set up is designed to draw customers to competitors.”

Helpful Report

Posted 8 years ago

“How do they get away with the prices??! Ground hooks from Apollo: £4.99 for 6 in Wickes. Ground hooks from Apollo £4.99 for 20 in Screwfix. Weed membrane. £20 for 10m in Wicked. £24.99 for 50m in Srewfix. Joke!!”

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Posted 8 years ago

“Wickes' online service is entirely unreliable. Wickes' doles out the order to a local shop and then if anything goes wrong - in my case they only delivered part of the order which was paid in full - they disavow any responsibility. They are very polite, but they insist it is down to the shop to whom they have forwarded the order to fulfill it. This is patently absurd. I have called, emailed and used Facebook, but they will take any action. My next step is to drive to the shop at hand and confront the manager. I know sites like this often reflect only bad experiences, but how else to express one's unhappiness? Do not order online from Wickes.”

Helpful Report

Posted 8 years ago

“Terrible experience with kitchen from Wickes, ordered November 2015 only just fitted. Design all wrong for fitter to follow. Many phone calls made to resolve issues, fitter not replying or answering. Overall did good job still not properly finished, stupid mistake of paying money for installation, now not intrested once money received. Lots of other issues would avoid buying kitchen from Wickes, can they be trusted. More money to pay to an independent fitter to resolve issues and have the kitchen we wanted.”

Helpful Report

Posted 8 years ago

“A friend asked me to look at this unit as he couldn't fathom it out. He had put it together as stated, but this unit is of such poor quality and to have a larder / oven housing made of such thin material (15mm) is very poor for the price (£95.) He couldn't return it as I suggested as he had scratched it badly. In the end I dismantled it and and purchased a thicker (18mm) board. I used the old unit sides as a template and surprise, surprise it was perfect. My advise is that if your going to have a kitchen of any type make sure you else where or at least go for 18mm minimum thickness for a more solid stable frame work”

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Posted 8 years ago

“Ordered fence panels and 1 fence post as the existing post were good. Wickes delivered the fence panels on the day arranged but without the fence post. I phoned the store and I was assured that the post would be delivered by noon the next day. It was not delivered so I phoned the store again to speak to the manager to find out when the ost would be delivered but I was put on hold and after 15 minutes I hung up. I went on the website and cancelled the order and within a few minutes received an email for a refund on the post. I was lucky that I could reuse all of the existing fence posts. I will never order from wickes online again the service was terrible.”

Helpful Report

Posted 8 years ago

“Went to the new Stowmarket store in Suffolk today, its been open about a month pay & collect what a joke, fill in card as required, take to till, girl put in numbers into computer but 4 sets of numbers were not in the computer system so she spent 25 min looking for items in the back of store and the couldn't fine 2 items so left with out them, when I got the invoice some items where totally different prices than shown in the book did get 15% discount for the wait but still cost a lot more than thought, good job I had not priced job beforehand. Used customer toilet what a mess, toilet filthy no hot water or hand soap the store had only been open 30 min whats wrong with the old fashioned way of putting items on shelves and customers picking the off 100, times quicker.”

Helpful Report

Posted 8 years ago

Wickes is rated 1.5 based on 1,703 reviews