Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wicks in Orpington,we ordered a bathroom refit back in September,total lack of communication from management in the store, in fact they are useless. Fitters not being able to fit the design, because they can't guarantee it! Fitters turning up out of the blue. Many more complaints,it's now December and just had a phone call from a guy to inspect our finished bathroom! Wicks we haven't got one!!! Zero confidence in this company. £800 deposit back please now!”

Helpful Report

Posted 8 years ago

“Awful service from start to finish. 5 weeks after the job which was meant to last 5 days - not finished. Kitchen installer highly unprofessional. Often didnt turn up after I had taken the day off work, and when he came left after a few hours. Wrong items delivered repeatedly. I reported the fitter to HMRC fraud team after he tried to charge 20% extra to pay by bank transfer (he isn't VAT registered, of course) - this is 'company procedure' he says. Kitchen isn't finished but I want this to end, so I've told him to leave and not come back. I've now been waiting a week for the woman who is dealing with my case to call me back. In the meantime, two of her colleagues phoned to find out if I was happy with my kitchen - which my fitter has reported to them as 'finished'. No, not at all. But they will of course leave that in her hands. If she ever actually calls back. Absolutely no positive comments at all. Total time fitter spent in my house? 7 days. Total cost? £3,200. Over £450 a day to be treated like rubbish. My advice - Avoid like the plague”

Helpful Report

Posted 8 years ago

“Fed up of waiting for delivery give you a date no one turns up.Been on phone numoures times say some one will get back to me still waiting.Had to cancel carpenter twice.Full of excuses very disappointed with wickes”

Helpful Report

Posted 8 years ago

“Ordered on Monday for job on Thursday - Courier details state FREE next day delivery. Wednesday no sign of package. Phoned they struggled to find it despatched. Only despatched today now as nothing was done with order. Urgent job now cancelled and will ruin weeks work next week. Think there is a serious problem with communication between order and courier company. Not impressed.”

Helpful Report

Posted 8 years ago

“Terrible customer service. I wss ping pongd from customer service to store then delivery team. Told I would get call back and wasn't. All because I was sent tiles from different batch codes and i was trying to get all tiles the same. Eventually got tiles sent 5 days later and incurred additional costs as I wanted to make sure my builders don't take on other projects and leave me without a toilet and bath tub. Wickes refuse to do anything about this. Steer clear. Very unprofessional”

Helpful Report

Posted 8 years ago

“Hi I rang customer services to order some more Newton floor tiles for my daughter who hadn't ordered enough and needed just 1 more pack I spoke to mason who was really lovely and sorted out my order what a lovely young man and it was a pleasure to speak to someone who was really helpful he is a credit to Wickes”

Helpful Report

Posted 8 years ago

“Since changing Wickes stores to collect and pay they have completley lost the plot. Un-helpful staff who refer competent tradespeople to locate things in their 'laminated book of dreams' instead of real customer service. I will go elsewhere, either a dedicted builders merchant, electrical wholsale, plumbers merchant. Even Toolstation who have a smililar laminated book setup are far more helpful. If I want to flick through a book I will spend my time in Argos. When I want to pick up someting quickly from a building supply chain store it wont be from Wickes anymore. I tried to buy some electrical items (Some cable and sockets) I had a list in my hand. I was told that I need to look up the product codes in their book. I said I know exatcly what I want. The reply was 'look it up in the book' I said I know exatcly what I want. 'but I would have to look up the codes for you' Bad Customer Service. = No more buisness from me. Wickes used to okay. Things change.”

Helpful Report

Posted 8 years ago

“advised delivery on Tuesday 15 .11.16 no show -customer did not know what had happened to my order (skirting) - called Wednesday called 3 times still no idea where my order was. Received call tonight to say should be tomorrow-hopefully 2 days wasted .”

Helpful Report

Posted 8 years ago

“Nearly 2 years on and still a bodged bathroom they can't fix despite designing, supplying and installing it!”

Wickes 1 star review on 1st November 2016

Helpful Report

Posted 8 years ago

“Not a good experience, ordered a bathroom suite with P shaped bath - See here http://www.wickes.co.uk/Wickes-Priveno-with-Asuni-Right-Hand-Shower-Bath/p/144036#tab-reviews_content First thing to be aware of is that the suite is from a "supplier" not Wickes itself. On the day of delivery the Sink was missing! Was told I had to phone customer service and arrange another delivery. Had to fight to get this delivered within a few days. ( they wanted weeks") The suite itself installed ok (fitted by professionals) and quality is acceptable, until we got to the shower screen..... Firstly they sent a left hand shower seal bath kit for a right handed bath. Again I had to phone customer services, who then put me in contact with the "Kitchen and Bath" customer services so I could arrange for the correct items to be shipped. Again this took another few days to arrive as it comes from the "supplier" not Wickes (which they are keen to point out) Once fitted the shower screen leaks around the hinge. The hinge design seems poor and water can get between the seal and hinge system. I rang the "kitchen and Bathroom" services number who kept me on hold while they rang the "supplier" to see what could be done. They advised there was no answer from the supplier so they said they would email them and get back to me later that day. Needless to say no one got back to me so the next day I called again and the person I spoke to said there was no record of the initial conversation and so asked around the team. She got back to me to advise that the person who was going to call me had gone for the day and that I would be called tomorrow. Needless to say this never happened. So, a lot of clear sealant later and I think it is as good as I am going to get it without assistance from Wickes or the "supplier". Based on my experience and the issues with the shower screen I could not recommend this to anyone. My other tip would be if you choose to by anything through Wickes clarify if the item is supplied by themselves or a "supplier"”

Helpful Report

Posted 8 years ago

“Due to a computer error at Wickes, they took the money from my account but did not process it and so cancelled delivery without returning the money. Five days later I got the money back by reporting to my bank's fraud department. Ihave had payment issues with them previously and won't use them again because they refused to help.”

Helpful Report

Posted 8 years ago

“I arranged a deli every for next day and it came 3 days later. I wanted to return the item as I had already made other arrangements and I waited in 4 times for them to. Ok levy and they never came!! DISGUSTING don't order from wicked ever !!”

Helpful Report

Posted 8 years ago

“Ordered Oak Floor and membrane, (both Wickes own brand) and Westco underlay on 17th October. The first two items arrived fine on 19th. But not the underlay. We had 2 text messages from Wickes asking if there was a delivery (YES) and if everything was delivered, to which we clearly replied NO. That was it. No further corrrespondance from Wickes at all. Emailed on the 24th to complain, and again today - morning of the 26th, but met with a resounding silence. Where is our underlay? As far as customer service goes, they rate a zero.”

Helpful Report

Posted 8 years ago

“New bathroom suite from wickes but shower screen leaked dreadfully. Phoned wickes, promised parts, nothing. Called again promised phone call in 24 hours, nothing. Recd a call 2 weeks later still nothing!”

Helpful Report

Posted 8 years ago

“I ordered a number of units for a kitchen 40 days ago. After initial delivery a number of items were missing or damaged. Since then there have been a long list of errors: 1. Delivery attempt 2 didn't happen because they 'forgot' to schedule it 2. Delivery attempt 3 didn't happen because their systems failed and planned it for the wrong date 3. Delivery attempt 4 didn't happen because 'all the items in the store are damaged' On all occasions they didn't tell me anything until I chased them so I have wasted 4 days waiting for deliveries. I have a half complete kitchen and wickes cannot care less as they have taken my money so they are done.”

Helpful Report

Posted 8 years ago

“Ordered 15 items to fit my new kitchen, 3 separate vans came. 3 items missing, nobody taking responsibility for it. 2 of the items were cancelled for being out of stock, they let me know this after delivery and my sink which they said was delivered wasnt, to this day im still chasing it and have no idea whats going on, Since had to buy another as my kithcen fitter was waiting for it... Will never ever use Wickes again”

Helpful Report

Posted 8 years ago

“Ordered material 8 days ago for delivery tomorrow, was contacted by WIckes today to explain that the items ordered online should not be on the web site and should not have beenj sold. Not ideal to be told the day before a delivery. Plant on hire, labour booked, client very unhappy. Customer fuming, will never walk into a WIckes again, disgrace.”

Helpful Report

Posted 8 years ago

“I ordered over £1k of wood flooring and given a delivery date, 03/10/16, I took the day of work only to to get a phone call stating that wicks was "very sorry" but 10 packs of my 40 packs of flooring, was "left in their rear yard" and that they could deliver the next day 04/10/16 On the next delivery a totally different type of flooring arrived, on calling wicks all I got was a another "sorry" and told they were out of stock till the next day 05//10/16 so they could redeliver on 07/10/16 which was no acceptable as I was not taking a third day off work, so delivery has been arraigned for Saturday 08/10/16 with no time slot. So all in all I've taken 2 days of work sent my builder away and have to live with a stripped floor, probably until Monday 10/10/16 and all I get is "SORRY". Not good enough”

Helpful Report

Posted 8 years ago

“As you can see by the numerous complaints Wickes have had, they are not a company that should be trusted. I've been left with a disaster of a bathroom and their customer service is very unprofessional.”

Helpful Report

Posted 8 years ago

“Rating should be lower than 1. Most rubbish company I've ever dealt with. Non existent communications. Read all the reviews on this site everyone else says the same.”

Helpful Report

Posted 8 years ago

Wickes is rated 1.5 based on 1,713 reviews