Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

Write Your review

Tell us how Wickes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I went to wicks Carmarthen road a woman manager called Tracy survey me I’m 43 and she refused me red bull then I had to go in a second time she then embarrassed me again saying I didn’t pay for my goods on my last visit ... I was so embarrassed her colleague Sean agreed too I left the store shaking but then I found my receipt I videoed it and asked for a public apology on video and raised the volume of my voice the way she did I couldn’t get one of her but the guy apolised ... it’s on Facebook ... I should receipt too ... disgusting”

Helpful Report

Posted 5 years ago

“Terrible terrible terrible. They failed to deliver a bag of sand, failed to deliver it again, and after more than twenty phone calls to customer service and the Trowbridge store direct their only response is that they will give a refund. No consideration of recompense or remedy despite their failure causing my slab laying project to slip by more than a week. Wickes had been unhelpful in the extreme and their ineptitude to deliver one bag of sand has been breathtaking. I will never enter a Wickes store again and would encourage everyone to shop elsewhere unless you want shoddy and indifferent customer service.”

Helpful Report

Posted 5 years ago

“Don’t order anything from this company for delivery as chances are you won’t get it, I have spent a fortune with this company over many years being a trade customer, ordered some fence panels and bits that were meant to be delivered on Monday 8/4 after non delivery I called and they said would be with me the following day and guess what I had to call them to chase and was told it won’t be today, have just been told that they can’t deliver until Friday 12/4, unfortunately I already started removing the old fence, consequently I’ve had to leave a hotel and very valued customer less than secure, Totally unacceptable not to even bother phoning me to explain what the problem was. Trust me go to B&Q”

Helpful Report

Posted 5 years ago

“I visited the Chorley store last night around 6:30pm. They didn’t have stock of the decking boards I needed. Went well over and above by calling around different stores and finding a store who would deliver to me. Sorry I didn’t get there names a gent and a lady 6:45 is last night. Well deserve a pat on the back.”

Helpful Report

Posted 5 years ago

“One star is too good for this company. There delivery system is unreliable and adhoc. Unable to fulfill my order, no urgency to get my delivery out next day, no call back as promised - if you value your wellbeing give them a wide berth.”

Helpful Report

Posted 5 years ago

“The first time I bought from wickes, I went into the warrington store and ordered doors. Delivery came on time and i had no problems ... the second time i ordered online as i needed smaller doors that weren't in store. One door (which was from warrington) arrived perfectly but the other was a no show. I ordered and paid for delivery for Thursday and they sent an email saying they posted a card. This was a lie as I have cameras to prove they did not show up! I have been ringing everyday since and rearranging delivery for the following day and everyday it has not shown. It is now Monday (4 days of no shows) and still no door and all the manager can do is apologise, well that doesn't get me my product that I have paid next day delivery for and not even attempted to be delivered does it ? The women i spoke to today on the phone huffed and puffed at everything i said she was not well mannered and had a cant be bothered, I don't care attitude. I also got told I will receive a refund for my delivery which I still have not received. Positive note: warrington store was helpful and perfect service and some of the customer services team that I have contacted on the phone were very polite.”

Helpful Report

Posted 5 years ago

“Did a reasonably large order of plasterboard, insulation etc had a two week wait for some Battons and the french doors that were ordered came without fixings that were required to fix the frame together when I rang customer enquires they told me it was a external supplier and they would get in touch for me and let me know the outcome by phone and email 1 week later and numerous calls and emails I have still no heard anything”

Helpful Report

Posted 5 years ago

“We had a kitchen fitted by Wicks Havant, Hampshire. Job took 3 weeks instead of 2. Solid Wooden Walnut worktop was not oiled with the minimum of 3 coats prior to installing to the base , so we complained to the Installation manager. Their response was that he had. (I have photos proving he hadn’t, including the cuts). Installation manager went to our house when we were at work during day, and as if by magic, all visible areas were now oiled. This is not the manufacturers instruction, that states that oiling must be complete prior to fitting . They have tried to say that they are pre-oiled so don’t need to be oiled prior to installation, and that the documents are out of date. This is not true as Wicks Customer Service have now sent us the latest copy, which states the same. Dishwasher only has a thin condensation strip going across the lower surface of the worktop where the door opens however, the protection must go across the whole area to prevent water getting to the wood. The rear leg on dishwasher was also missing. When I noticed it, the fitter said. “Shame you get things like that happen, a, but I’ve blocked it up with wood, so you’ll be ok”. IM SHOCKED! The wood wasn’t even balanced right. When we mentioned this to customer service, they have told us we have to buy a leg from Zanussi and the kitchen fitter will fit. They have said they will send out a cheque. (Still not received). We paid £14,000, £8,000 for kitchen and £6000 for fitting. I’d expect a lot more for my money, in respect to service. I even had to help the fitter get the worktops to the kitchen as he was working alone. He brought his son in a few days due to school holiday, who broke our utility room draw. Be-assured, once they have your money, Customer Service will not be proactive in support.”

Helpful Report

Posted 5 years ago

“New kitchen installed November 2017 by Wickes fitters & tiler. Eventually completed to my satisfaction on 28th February 2019 but by another tradesman brought in to rectify their shoddy workmanship at a total cost to me over £1100. They couldn't even get the basics right. Had to involve the Furniture Ombudsman who only partially ruled in my favour. Fitters rectified some defects on a return visit but the tiling still not up to standard. Installation manager pulled the wool over the Ombudsman's eyes and tried to do so with me. Have now contacted my Legal Expenses Insurers with a view to taking Wickes to court to recover my costs.”

Helpful Report

Posted 5 years ago

“I CANNOT FEED MY CHILD OR PAY MY RENT BECAUSE WICKES OWE US OVER £10,000! DO NOT BUT A KITCHEN OR BATHROOM FROM THEM - USE ANOTHER PROVIDER!”

Helpful Report

Posted 5 years ago

“Order not received on first delivery, had to phone and give a lost of what was missing (30+ items) as Wickes did not know, second delivery still had two items missing. UPDATE: 27.03.19 DO NOT EVER ORDER FROM WICKES After numerous attempts at delivering missing items, replacing faulty parts my order was eventually completed 7 weeks after the initial date. Wickes kept promising compensation and have offered £260. I estimate my total costs at £1000 but they refuse to consider a higher offer, citing the 'Furniture Ombudsman' guidelines. Never mind the moral obligation to provide goods as promised and paid for. They now say not to book a kitchen fitter until the complete order has been received and checked, despite the salesman recommending allowing a week after delivery date (the first date that is) and apparently this is in their terms and conditions.”

Helpful Report

Posted 5 years ago

“Wickes flooring”

Helpful Report

Posted 5 years ago

“Ordered some gate online, told between 8.00 and 18.00. Had text saying between 8.00 and 13.00 Phoned wicks as not arrived and told on its way and shouldn't have got text. Phoned wicks again at 17.45 and told delivery had failed at 14.00 as no one in and phone not working. Was in and phone had no missed calls or messages. Wasted 10 hours waiting. Very poor service. When co plain to fareham store told to complain to there delivery company. Won't order with wicks again. Awful services.”

Helpful Report

Posted 5 years ago

“ordered keter storage unit in store, asked for am delivery, girl could not guarantee times with is fair enough. but said I would receive text night before with approx delivery time. guess what ?. time given 8am to 6pm not that helpful, still it did arrive at 2 30 pm, again fair enough, but the lone delivery refused to to step in property just helped to get it through front door, bearing in mind it weighed in at 45kg, leaving alone to manoeuvre it to another room in my bungalow, [oap] driver most unhelpful mumbling about pavement deliveries only. having read contract he was correct, moral of the story please do not fall into this draconian trap if getting heavy or bulky items from wickes. go elsewhere for your kit with an appropriate delivery service, please read other reviews about this issue. will never use wicked ever again”

Helpful Report

Posted 5 years ago

“Had two separate delivery, first one was 24 hours late and wrong stuff delivered and clearly damaged. second is a failed to even turn up. After ringing customer service, waiting 2 hours I finally rang the store I was dispatched from, to be told they...... just didn't know where it was.... safe to say I will not be using them again.”

Helpful Report

Posted 5 years ago

“Wouldn't deliver my order as my postcode is 6 miles outside of free delivery. My postcode is not even under their exclusions list and I offered to pay up for delivery but was told "computer says no"! Waste of time, Wickes are useless!!!”

Helpful Report

Posted 5 years ago

“When ever I have ordered from Wickes it has always been delivered on time and ordering was easy”

Helpful Report

Posted 5 years ago

“After searching to get all items from 1 store to save delivery costs, (£30 a time,) Bought all from Wickes. I asked if a hiab would be used, as I have had a successful delivery like this before, and was told yes so no problems. Guy arrived and would not even try to use the hiab! Said he would leave the bulk bags and slabs round corner, on Council grass, as we have no pavements here. Could not have that. I am disabled and they could lie there for a long time before I managed to get somebody to empty them??? After all you cannot just lift them! Now to wait for refund and start again???”

Helpful Report

Posted 5 years ago

“Made order in store - store member didn't know how to use IT system kept asking for help - in end I took over! Didn't text evening before delivery as promised. Delivery was 10 slabs short. Phoned customer services who couldn't get hold of store so sent them an email. Phoned store but they put me on hold for 5 mins before I gave up. No one takes any ownership. Poor customer service culture.”

Helpful Report

Posted 5 years ago

“Awful bathroom installation experience. I cannot state strongly enough how much I regret every starting the process of getting a new bathroom ordered and fitted by Wickes. Am kicking myself for not reading reviews etc before I did it - went on the recommendation of a friend who lives up North who it turns out since then has had issues too! We used the Guildford store - and once they had our money the problems started. The assigned fitter didn’t turn up repeatedly for the agreed time and date for the pre-install visit to finalise measurements etc so we could order the tiles. It took a huge amount of chasing and calls to the store to get his mobile to land it. The day the bathroom was delivered (Saturday before Monday install date) the bath and shower were missing - I myself had to ring customer services to ask where it was, to be told they would call back. They didn’t. When I chased I was told the items were out of stock for a month - the initial suggestion seemed to be sending drag on our installation and have no bathroom for 6/8 weeks. Our installer said he’d then have too many jobs at once so Wickes suggested he find a replacement from another supplier and they then refund and reimburse us any difference. We agreed to do that. The radiator was also missing from the order but we were told that ‘normally’ turned up a few days later delivered by another company. It did eventually - our installer didn’t know about that. The tiles we also had delivered by Wickes had a box smashed to smithereens. I rang to request a replacement - was told that even though we’d ordered them from Guildford they had come from Kingston so it was my responsibility to ring Kingston and sort a replacement. Then the installation...We were told when we booked it in the Guildford store that we had a two week installation slot booked. The Installer and I agreed 8am on the Monday to hand over keys and get started. The installer ended up arriving just after 12 having been delayed at another job, meaning I had to call work and arrange to be at home that morning instead of in meetings. So we lost half the first day of installation in our slot. Once arrived they did get to work quickly but we discovered that the design as sold to us via the In- store design team didn’t properly match the bathroom measurements. Most problematic was the concealed WC unit being too tall and when put in place per the designs not actually allowing any room to get in or out of the shower! This meant they had switch the WC and cupboard around and order a new worktop to cover it (which we had to pay for) as they’d already cut the initial one. At the end of week one we were told by installer that it was only a week slot not a two week slot and he’d need to come back later the next week to finish up - had to sign a ‘work completion’ document that listed what was outstanding (but didn’t include all the finishes etc we’d been assured by the in house design team would be covered). 9 days has now passed without a further visit to complete (including making the shower usable - we have had to keep using the gym), the installer assured us it would be today at the latest but they’ve now been caught on another job. They are clearly overloaded with jobs and given unachievable timeframes to get them done. The skip-style rubbish bag has been on our front lawn for 15 days now without collection so the lawn is damaged. Wickes Guildford are still proving difficult to track down for the refund on the missing bath and shower and promised call backs have failed to materialise. We have other work due to start at the house which was dependent on this all being done which is now at risk. All in all we have found the entirely experience a total, upsetting let down with terrible customer service at every stage. At the start of this I did wonder if raising concerns with customer services might help but it’s clear now that it does nothing - so I suppose this is just a warning to avoid for your own sanity and happiness!”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,713 reviews