Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

200

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did a reasonably large order of plasterboard, insulation etc had a two week wait for some Battons and the french doors that were ordered came without fixings that were required to fix the frame together when I rang customer enquires they told me it was a external supplier and they would get in touch for me and let me know the outcome by phone and email 1 week later and numerous calls and emails I have still no heard anything”

Helpful Report

Posted 5 years ago

“We had a kitchen fitted by Wicks Havant, Hampshire. Job took 3 weeks instead of 2. Solid Wooden Walnut worktop was not oiled with the minimum of 3 coats prior to installing to the base , so we complained to the Installation manager. Their response was that he had. (I have photos proving he hadn’t, including the cuts). Installation manager went to our house when we were at work during day, and as if by magic, all visible areas were now oiled. This is not the manufacturers instruction, that states that oiling must be complete prior to fitting . They have tried to say that they are pre-oiled so don’t need to be oiled prior to installation, and that the documents are out of date. This is not true as Wicks Customer Service have now sent us the latest copy, which states the same. Dishwasher only has a thin condensation strip going across the lower surface of the worktop where the door opens however, the protection must go across the whole area to prevent water getting to the wood. The rear leg on dishwasher was also missing. When I noticed it, the fitter said. “Shame you get things like that happen, a, but I’ve blocked it up with wood, so you’ll be ok”. IM SHOCKED! The wood wasn’t even balanced right. When we mentioned this to customer service, they have told us we have to buy a leg from Zanussi and the kitchen fitter will fit. They have said they will send out a cheque. (Still not received). We paid £14,000, £8,000 for kitchen and £6000 for fitting. I’d expect a lot more for my money, in respect to service. I even had to help the fitter get the worktops to the kitchen as he was working alone. He brought his son in a few days due to school holiday, who broke our utility room draw. Be-assured, once they have your money, Customer Service will not be proactive in support.”

Helpful Report

Posted 5 years ago

“New kitchen installed November 2017 by Wickes fitters & tiler. Eventually completed to my satisfaction on 28th February 2019 but by another tradesman brought in to rectify their shoddy workmanship at a total cost to me over £1100. They couldn't even get the basics right. Had to involve the Furniture Ombudsman who only partially ruled in my favour. Fitters rectified some defects on a return visit but the tiling still not up to standard. Installation manager pulled the wool over the Ombudsman's eyes and tried to do so with me. Have now contacted my Legal Expenses Insurers with a view to taking Wickes to court to recover my costs.”

Helpful Report

Posted 5 years ago

“I CANNOT FEED MY CHILD OR PAY MY RENT BECAUSE WICKES OWE US OVER £10,000! DO NOT BUT A KITCHEN OR BATHROOM FROM THEM - USE ANOTHER PROVIDER!”

Helpful Report

Posted 5 years ago

“Order not received on first delivery, had to phone and give a lost of what was missing (30+ items) as Wickes did not know, second delivery still had two items missing. UPDATE: 27.03.19 DO NOT EVER ORDER FROM WICKES After numerous attempts at delivering missing items, replacing faulty parts my order was eventually completed 7 weeks after the initial date. Wickes kept promising compensation and have offered £260. I estimate my total costs at £1000 but they refuse to consider a higher offer, citing the 'Furniture Ombudsman' guidelines. Never mind the moral obligation to provide goods as promised and paid for. They now say not to book a kitchen fitter until the complete order has been received and checked, despite the salesman recommending allowing a week after delivery date (the first date that is) and apparently this is in their terms and conditions.”

Helpful Report

Posted 5 years ago

“Wickes flooring”

Helpful Report

Posted 5 years ago

“Ordered some gate online, told between 8.00 and 18.00. Had text saying between 8.00 and 13.00 Phoned wicks as not arrived and told on its way and shouldn't have got text. Phoned wicks again at 17.45 and told delivery had failed at 14.00 as no one in and phone not working. Was in and phone had no missed calls or messages. Wasted 10 hours waiting. Very poor service. When co plain to fareham store told to complain to there delivery company. Won't order with wicks again. Awful services.”

Helpful Report

Posted 5 years ago

“ordered keter storage unit in store, asked for am delivery, girl could not guarantee times with is fair enough. but said I would receive text night before with approx delivery time. guess what ?. time given 8am to 6pm not that helpful, still it did arrive at 2 30 pm, again fair enough, but the lone delivery refused to to step in property just helped to get it through front door, bearing in mind it weighed in at 45kg, leaving alone to manoeuvre it to another room in my bungalow, [oap] driver most unhelpful mumbling about pavement deliveries only. having read contract he was correct, moral of the story please do not fall into this draconian trap if getting heavy or bulky items from wickes. go elsewhere for your kit with an appropriate delivery service, please read other reviews about this issue. will never use wicked ever again”

Helpful Report

Posted 5 years ago

“Had two separate delivery, first one was 24 hours late and wrong stuff delivered and clearly damaged. second is a failed to even turn up. After ringing customer service, waiting 2 hours I finally rang the store I was dispatched from, to be told they...... just didn't know where it was.... safe to say I will not be using them again.”

Helpful Report

Posted 5 years ago

“Wouldn't deliver my order as my postcode is 6 miles outside of free delivery. My postcode is not even under their exclusions list and I offered to pay up for delivery but was told "computer says no"! Waste of time, Wickes are useless!!!”

Helpful Report

Posted 5 years ago

“When ever I have ordered from Wickes it has always been delivered on time and ordering was easy”

Helpful Report

Posted 5 years ago

“After searching to get all items from 1 store to save delivery costs, (£30 a time,) Bought all from Wickes. I asked if a hiab would be used, as I have had a successful delivery like this before, and was told yes so no problems. Guy arrived and would not even try to use the hiab! Said he would leave the bulk bags and slabs round corner, on Council grass, as we have no pavements here. Could not have that. I am disabled and they could lie there for a long time before I managed to get somebody to empty them??? After all you cannot just lift them! Now to wait for refund and start again???”

Helpful Report

Posted 5 years ago

“Made order in store - store member didn't know how to use IT system kept asking for help - in end I took over! Didn't text evening before delivery as promised. Delivery was 10 slabs short. Phoned customer services who couldn't get hold of store so sent them an email. Phoned store but they put me on hold for 5 mins before I gave up. No one takes any ownership. Poor customer service culture.”

Helpful Report

Posted 5 years ago

“Awful bathroom installation experience. I cannot state strongly enough how much I regret every starting the process of getting a new bathroom ordered and fitted by Wickes. Am kicking myself for not reading reviews etc before I did it - went on the recommendation of a friend who lives up North who it turns out since then has had issues too! We used the Guildford store - and once they had our money the problems started. The assigned fitter didn’t turn up repeatedly for the agreed time and date for the pre-install visit to finalise measurements etc so we could order the tiles. It took a huge amount of chasing and calls to the store to get his mobile to land it. The day the bathroom was delivered (Saturday before Monday install date) the bath and shower were missing - I myself had to ring customer services to ask where it was, to be told they would call back. They didn’t. When I chased I was told the items were out of stock for a month - the initial suggestion seemed to be sending drag on our installation and have no bathroom for 6/8 weeks. Our installer said he’d then have too many jobs at once so Wickes suggested he find a replacement from another supplier and they then refund and reimburse us any difference. We agreed to do that. The radiator was also missing from the order but we were told that ‘normally’ turned up a few days later delivered by another company. It did eventually - our installer didn’t know about that. The tiles we also had delivered by Wickes had a box smashed to smithereens. I rang to request a replacement - was told that even though we’d ordered them from Guildford they had come from Kingston so it was my responsibility to ring Kingston and sort a replacement. Then the installation...We were told when we booked it in the Guildford store that we had a two week installation slot booked. The Installer and I agreed 8am on the Monday to hand over keys and get started. The installer ended up arriving just after 12 having been delayed at another job, meaning I had to call work and arrange to be at home that morning instead of in meetings. So we lost half the first day of installation in our slot. Once arrived they did get to work quickly but we discovered that the design as sold to us via the In- store design team didn’t properly match the bathroom measurements. Most problematic was the concealed WC unit being too tall and when put in place per the designs not actually allowing any room to get in or out of the shower! This meant they had switch the WC and cupboard around and order a new worktop to cover it (which we had to pay for) as they’d already cut the initial one. At the end of week one we were told by installer that it was only a week slot not a two week slot and he’d need to come back later the next week to finish up - had to sign a ‘work completion’ document that listed what was outstanding (but didn’t include all the finishes etc we’d been assured by the in house design team would be covered). 9 days has now passed without a further visit to complete (including making the shower usable - we have had to keep using the gym), the installer assured us it would be today at the latest but they’ve now been caught on another job. They are clearly overloaded with jobs and given unachievable timeframes to get them done. The skip-style rubbish bag has been on our front lawn for 15 days now without collection so the lawn is damaged. Wickes Guildford are still proving difficult to track down for the refund on the missing bath and shower and promised call backs have failed to materialise. We have other work due to start at the house which was dependent on this all being done which is now at risk. All in all we have found the entirely experience a total, upsetting let down with terrible customer service at every stage. At the start of this I did wonder if raising concerns with customer services might help but it’s clear now that it does nothing - so I suppose this is just a warning to avoid for your own sanity and happiness!”

Helpful Report

Posted 5 years ago

“What sort of clowns do Wickes employ, couple of weeks ago brought tiles for kitchen refurb. Tonight before tiler starts tomorrow loaded them on trolley only to discover I got 4 different batches. I brought them online for collection and thought they would have the common sense to select 15 boxes with all the same batch stamp, obviously they are too stupid to do something this simple. Fine that's my lot with this circus, tool station, screwfix and other DIY stores in Banbury will get my business in future. I lost receipt so can't return them.”

Helpful Report

Posted 5 years ago

“Please AVOID Wickes Crewe!!! Had my bathroom refurbished and paid 4500 pound to have just problems with it!!! Following the installation I’ve had a boiler break down been few days with no hot water, I’ve had a leak from the main stopcock which caused a flood on the kitchen still leaking after 9 months asked to pay to have it fixed! I’ve also had to put an emergency call through united utilities and the fitter did not attend to solve the problem he attended just after a complaint to Wickes, initially he did not answer to my phone calls and voicemails knowing the issue with the stopcock. I’ve had a banging noise after he changed another stopcock next to the broken one??? Why he has changed a stopcock with no needs??? Why he has not used it from the beginning??? The fitter and his manager stated my house is too old for this having the banging noise. I’ve fixed the banging noise without any knowledge, just draining the system and filling it again. I payed for a hidden cupboard door which nearly fallen off because done with no skills and removed from the fitter’s manager after my compliant. Another cupboard door has been made, mirrored using 3 pieces of chipboard horrible to see, with too much gaps on the sides, again made with no skills at all. One of the hinges has already come off as I said when saw it, also the latch is already not working, replaced on my own. At least but not last I have had a leak from the toilet which went through the ceiling causing the lining paper to peel off and showing signs of damp. The paper has been replaced with a different type and not painted because the installer did not have the paint for it. I have complained to the Ombudsman and they agreed with Wickes JUST 120 pound!!!!!!!! Also few weeks ago I’ve noticed the sink side has blown up and cracked... after all of this would you chose Wickes???”

Helpful Report

Posted 5 years ago

“Complete bathroom installed May 2017 at a cost of just under £14,000. After fitters departed I discovered shower thermostat didn't work, necessitating going in through bedroom wall to install another unit. Eighteen months later chrome started coming off shower plughole. Attempts to telephone company unsuccessful - phone rang out. Component can only be replaced from underneath, meaning whole shower cubicle has to be taken out. Customer service response in successive emails was: 1. Send pictures of plughole and whole shower tray 2. Drains only guaranteed for 12 months. I argued chrome trap was part of shower tray, not a waste system that could be clogged 3. Waste system not on order therefore must have come from elsewhere I responded to 3 that a number of things were missing from order as delivered and fitters kept going back to Wickes for bits and pointed out that under activities on the order it stated: "installation of walk-in shower enclosure and tray including waste trap and up to 1m of waste pipework." they responded 4. Only guaranteed for 12 months and not on order so nothing to do with them. I am appalled at this level of customer service from what I thought was a reputable company”

Helpful Report

Posted 5 years ago

“Excellent design service. Delivery however was chaotic. ( A lorry was sent when we had stimulated a small van). Then when finally delivered we had some of another person's order and were missing one box. This was fortunately quickly rectified. Boxes were not clearly labelled.”

Helpful Report

Posted 5 years ago

“Recently had a kitchen fitted. Over time there were numerous workmanship problems. There is "NO" after customer service whatsoever. The problems are getting worse by the week and Wickes Manchester do not want to know. Spend your money elsewhere!!!”

Helpful Report

Posted 5 years ago

“Had a kitchen fitted a few years ago .Wasnt happy noticed soon after that water was dripping onto the doors from the sink and cracked the the top part of the doors. Took some photos in to Wrexham store but they said they couldn't see the cracks so they asked me to take more pictures of the cracked doors So I took more photos and a member of staff copied the pictures off my phone as the kitchen manager wasn't there I was told these photos weren't proof enough either. Left it a few more months a new store manager had taken over I spoke to him regarding the matter and also reported that the top of my storage unit had not been attached properly he ignored my request to come and view the problems as he was very busy. I have no further dealings with Wickes and will never go to the store again.”

Helpful Report

Posted 5 years ago

Wickes is rated 1.5 based on 1,707 reviews