Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,712 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“Ordered a bathroom, got the impression from the website that the design, surveying, materials - everything could be done by Wickes. And maybe it can. But the different teams in Wickes refuse to speak to each other. They have booked deliveries and the companies have phoned me to say the times are not convenient. As Wickes are not giving me direct details to each supplier, I can't fix these problems, but equally their customer service team isn't up to fixing them either so God Only Knows if the whole thing will happen or not.”

Helpful Report

Posted 2 years ago

“If I could it would be 0 stars! Where do I start with my bathroom installations?! The whole process start to finish was unprofessional and lacking any kind of competence. From design misses, payment issues, missed deliveries, missing items, damaged items, stock issues without any notification to rude staff, awful issue resolution and total lack of any communication! Once my projects were complete, to a pretty shoddy standard, I had to get the installer back to fix some smaller issues that didn’t require rip out (I just settled to leave these at this point) Well he decided to leave fairly soon after and I had a new installer over eventually to fix. A year on, still with the 2 year warranty I have a shower door seal that doesn’t seal, a spotlight that’s just given up, a radiator that’s rusted from a leak and a shower tray/wast pipe that’s fallen apart and left water marks on ceiling below. Logged the issues in October and now I’m here in March with nothing fixed and without a shower! In fact they haven’t even got their act together to get anybody to set foot in my house. I’ve got about 5 customer advisors replying to me in different ways without talking to each other and that’s if I get any kind of response at all! I emailed the CEO and now have a high level person involved who after a week of no communication emailed with his idea of a resolution. To put it simply I was told to go and pick up a shower deal and fit myself (might add he’d reserved me the wrong one!), the spotlight issue was just completely ignored, the radiator I was told to contact the manufacturer and the shower leak was told to get my own plumber in, send the invoice and they MIGHT review it to compensate me back! It’s laughable and I’ve now resorted to the CEO again to see if he agrees this is an acceptable response and made a point to mention what’s the warranty actually for? Do not touch Wickes for anything! I will categorically never set foot in a store again, let alone spend a penny.”

Helpful Report

Posted 2 years ago

“Ordered 10 fence panels for delivery on Monday. Order confirmed . But on the Monday, I had to ring the branch, to be told that panels would not be delivered. Wickes attitude is you can cancel if you want. They couldn’t give a f**k. My choice is to start again after wasting this last week, or to hope they will deliver on some unknown future date. Quick enough to take your money though, and very slow to return it.”

Helpful Report

Posted 2 years ago

“Ordered a week in advance and on the day the main components that I wanted - the plasterboard weren’t on the van. In the end I had to go to the shop and pick it up,myself. I asked by email if I could then have my store discount as this stuff was £50a sheet but I never got a reply. So all in all a stressful waste of time and money that I won’t risk repeating, instead use the local builders merchant.”

Helpful Report

Posted 2 years ago

“I have just got back from a trip to Wickes (Halesowen), before I went I checked their closing time, it is 7pm on Saturdays. Bizarrely it says "8pm" on their illuminated sign. Yet a rude woman informed my wife "we're closed", no explanation was offered. What a waste of time and money.”

Helpful Report

Posted 2 years ago

“I need a fence replaced as a fence bought from Wickes a few months ago was damaged in the storm. They delivered 4 months ago. They won’t deliver now. They expect me to click and collect a 6ft fence panel!! I’ve explained that I spent £600 on fences with them a few months ago and now they expect me to collect a fence panel in my small car. I’ve never known such poor customer service. So basically I’m left with a garden fence without one panel because they won’t deliver and I can’t collect. I will never buy from them again. Don’t buy from them unless you own a lorry!!! Customer service also never pick up the phone.”

Helpful Report

Posted 2 years ago

“Ordered polycarbonate roofing, attachments bars and all the fittings. Wickes didn’t deliver the quantity I ordered, several expensive parts were missing. I queried this with the delivery driver - he said they didn’t have all the quantity of parts I ordered for him to collect at my local store. He said I might receive them from somewhere else in another delivery but didn’t know when - I’m still waiting. To top it off i emailEd Wickes with my issue only my to get an auto-reply saying they were having IT issues so couldn’t respond. I therefore queried it via their on-line chat and was told to take any damaged goods back to my local store for a refund and the chat ended! I just want everything I ordered as I can’t complete my build without them. Very poor customer service.”

Helpful Report

Posted 2 years ago

“1 star is too many. Ordered 5 sliding wardrobe doors online, upon delivery found 4 out of 5 were damaged. No answer when calling Wickes, kept on hold for over 50 mins. Emailed to complain and was then kept hanging on until i was past my 28 days return guarentee then informed that my case was closed. ABSOLUTE CON ARTISTS”

Helpful Report

Posted 2 years ago

“Poor Bathroom Installation & terrible customer service to resolve a long list of problems and poor tiling. Starting from the installation date moving twice. Coffee split on carpet and taken days to clean up and still showing. Deliveries turning up, no due care for my home and on top of this having to carry up the stairs 60kg+ Shower doors and 20 packs of tiles, all by myself. A Hippo bag left for 3 weeks, which is on a shared communal area of grass still not moved. Terrible tiling, which was flagged almost a week ago with CS wickes, the tiles are cut badly and different shapes going up wall (informed tiles cannot be cut straight and the wall is not straight in the bathroom, even after plastering and the house was built in 2098) was told Wickes will get back to me last week to resolve this issue and the many other issues listed. I wanted someone to inspect this poor workmanship, which I haven’t heard anything back on. Paid a lot of money for this job which was booked months ago all through wickes and their “verified” tradesmen (June 2020) and it’s been a terrible first experience. I am really disappointed and upset by the service and no care taken with my home installation.”

Helpful Report

Posted 2 years ago

“Awful experience, ordered items gave delivery date, texts received stating out for delivery and then delivered, no sign of items. Being a Friday no Tuffnells (their delivery company) available for answers until Monday. No joy on Monday , both Wickes and Tuffnell's tracking state delivered ! No delivery received . CUSTOMER SERVICE, just appaling, just reading back to me what I can see on both tracking systems. Where are the items i paid for !!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“Disgusting customer service. I ordered and paid for a 1000mm wall unit online and arranged delivery, what turned up was a 1000mm base unit. I spent 30 mins waiting on the phone only to then be told by an advisor you need to get your wife to call as it was her credit card used to purchase even though i had made the order in my own name, goodbye she said, i then had to postpone the job i was doing and called again the next day before the wife set off to work. Another 27mins wait and i finally got to talk to an advisor who never asked for my wife at all and simply dealt with myself. I now have to wait until next week for a replacement which i hope will be correct. NEVER AGAIN..”

Helpful Report

Posted 2 years ago

“We had a design and installation appointment for 8am 11 February for new kitchen and downstairs cloakroom my husband took the morning off work. The design consultant didn’t turn up and they didn’t have the courtesy to ring us and let us know.”

Helpful Report

Posted 2 years ago

“I bought some decking boards some time ago. Firstly they are narrower than traditional decking boards. Secondly they are like match wood. Almost every screw I put in splits the wood if within 25cms of the end. Not a good experience. Now I have to make the best of it.”

Helpful Report

Posted 2 years ago

“I had a kitchen fitted and had the walls tiled which are a disaster. We paid a lot of money for the tiles and Wickes tiler came in and put the tiles up then he started to grout the tiles I have never seen such a mess you would have thought it had snowed in our kitchen. We are now in dispute with Wickes over the bad workmanship of the walls. They refuse to inspect the work and we want our money back.”

Helpful Report

Posted 2 years ago

“These are the worst kitchens I've ever installed. The units are not braced at the back making them very difficult to level up. Really poor quality all round.”

Helpful Report

Posted 2 years ago

“The wrong parts sent with the kitchen. They did resolve it at the end but the Wilsonart Zenith Crystall 12.5mm worktop described as super tough started to bow both longitudinally and transverseley Manufacturer was resisting a replacement given the length of time after purchase/storage. Nothing in the T&Cs. Fobbed us off at the end. I won't be going back and won't be recommending them.”

Helpful Report

Posted 2 years ago

“Couldn't be happier with my new bathroom everything from design, delivery to the end result. The fitters were excellent and left everything clean and tidy. I can't thank Wicks Winnersh branch enough for an all round great experience.”

Wickes 5 star review on 6th February 2022

Helpful Report

Posted 2 years ago

“The most inept and pathetic customer service that exists.LETS DO IT RIGHT is a joke so called TELFORD BRANCH completion of bathroom and the estimated cost escalated by the installer £500 plus. NO one at wickes wants to help.5 months later still waiting for the electrical cert. and tiling to be completed. Design consultant and any customer service staff have declined my invitation to discuss problems. DO NOT BUY FROM WICKES Spend your money with someone that cares. ONCE WICKES have your money the old saying comes to mind _ _ _ _ _ _ _ jack _ _ _ _ _ _ _ _ _ have”

Helpful Report

Posted 3 years ago

“Items ordered with 14 day lead time… Items ordered with 14 day lead time which is a very long time for anywhere that says its in stock these days and 4 day later Sent a message saying it would be 28days, its a basin and tap why does it need to wait for one of you delivery lorrys to deliver just send out by courier like everyone else, your pushing trades to buy from you then offer an out of date service first and last time I'll every use keep well clear of wicks if you actually want your products. Customer service just like the well known comedy sketch (computer says no) thanks for nothing wicks”

Helpful Report

Posted 3 years ago

“They have worst customer services Bad manners bad attitude. I better remember not to come to this place again.”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,712 reviews