Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,703 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered windows from Woking store as all in stock gave them a Saturday delivery Plenty of time.had people ready.turned up 3 windows missing and 4 sills.told me Woking don't deliver .has to come from another store.another message windows are now coming Saturday between 7.00am and 6.00pm will have to stay in all day .will never use them again”

Helpful Report

Posted 7 years ago

“Terrible customer service, staff very RUDE and do not care about customer service. Should be avoided if at all possible. Arranged mutually convenient delivery day, told would be am slot, rang after being passed from pillar to post and wasting time on the telephone (sure was left hanging on for 15 minutes on purpose) only to be told was not happening on the day so it will the next day. Spoke to a very RUDE Maidstone manager who, said it would be an all day waiting time and I could complain if I wanted to as it would only come to him. What an unprofessional attitude. It is almost as though they are providing a service for free. Waited and surprise, surprise NO DELIVERY. Upon ringing again, wasting at least 30 minutes on the telephone and speaking to about three people and threatening to complain to OMBUDSMAN got boards delivered the next morning. Also had to delay workman and wasted two days at home. Would even give 1 star as completely unsatisfactory behaviours by Wickes Maidstone Branch staff.”

Helpful Report

Posted 7 years ago

“Such a terrible experience using Wickes to install my kitchen. I would urge anyone to stay away from them. Terrible quality fitting. It took 4 visits and 2 fitters. Under cabinet lighting taped up with masking tape, poor cutting, units damaged, fridge freezer plumbed incorrectly, diffferent colour grouting and poor grouting and the list goes on. The installation manager described it as 'normal snagging!' Slow - Was told it would take 7 working days but still not finished nearly 3 months later as flue doesn't work Untrustworthy - given incorrect information that I had to check with independent fitter Terribly over priced for the service you get Terrible customer service - complaint responded to by email with a 'computer says no' type answer. No empathy and understanding for the experience you've had and appreciation of how disappointed you are when you've waited and saved for 5 years to pay a lot of money for a new kitchen. The whole experience has taken its toll on my family and health Stay away from a Wickes installation! Give your money to a company who cares”

Wickes 1 star review on 13th January 2017

Helpful Report

Posted 7 years ago

“Bought kitchen from Wallsend branch Norman the designer was helpful and patient kitchen was delivered on time delivery drivers very friendly. Really pleased with new kitchen”

Helpful Report

Posted 7 years ago

“waited for a delivery on two separate days only to be contacted in the afternoon on each day to be told the item is out of stock. Two days wasted was promised delivery on another day and sure enough the item turned up damaged I was told by the delivery guy they new instore it was damaged but sent it anway. cancelled order want refund ex wickes customer”

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Posted 7 years ago

“Banbury store. Excellent customer service from both enquiry desk Chelsea and Manager. Patient, helpful and prepared to ensure they only sold me the correct solution (grout cleaning acid). 5 *”

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Posted 7 years ago

“Hi, i went to ravenside bexhill wickes at lunchtime today approx 1 pm 28/12/16, part of my purchase were 2 double sockets with usb outlets, at the checkout i found i was charged £12 each for these 8.99 items, in less than a minute i questioned my purchase showing my recipt, the person at the checkout agreed and proceeded to do the refund process, he asked for my personal details which for personal and security reasons i said i prefer not to disclose. he said he would not refund me, i asked for his manager, his manager chris, said he would not refund me, i asked to speak to his manager i was told that would be the area manager and that he would not let me contact him. i asked for customer services and was given their phone number and asked to move aside. i rang customer services who asked to speak to the manager on my phone, after several minutes, (i had been at the checkout for approx 15 minutes by then) i was told by customer services that it was an in store problem and the manager should deal with it, i asked him again whilst on the phone to customer services, he refused. i asked to speak to a manager at customer services, he said there is none avaliable and again that it was an in store problem, i asked customer services to register a complaint, he said again that it is an in store issue, the phone call ended there. i asked the manager how to complain and he said to contact customer services!!! this process had taken approx half an hour and left me overcharged without a refund. why did the manager not refund me? if he had no authorisation why did he not contact his manager? how do i get the overcharged money back? how do i stop this happening again?”

Helpful Report

Posted 7 years ago

“Found a very helpful young lady in wickes, Greenwich. Ordered a window plus handles etc for delivery. Was told their Edith branch carried stock and that they would do the delivery. Guess what, no show and no call.eventhough they gave me timed slot of between 9-2pm. Furious as I had made arrangements that afternoon. It only takes a call to say things have changed !!!”

Helpful Report

Posted 7 years ago

“Well I would just like to say that it took from 12 September 2016 till the 12 December 2016 to fit and make right a kitchen that is 3m by 2m .. Must say the fiter was A+ but the sales person was D- ... Signed paper work then was told sink not in stock for a mouth ... Told find one your self and we will reimburse you (what am I paying for ?!! ) so it started ! I spent so much time chasing the sales person that I could of had a desk of my own in store!! They ordered the Wong fridge And told fiter to put it in any how ... When telling one of the sales team I was told when you during it back we can order another one (not my job) ... Also told ring warehouse Or help desk because they would not talk to sales person ... One door was ordered 4 times before getting it right .. I think that I was personally project managing the instruction! For all my time running around and ring and stress and banging my head agenst a brick wall I was offered just £250 which is just 4.3% ... Attitude and customer care not at the forefront ones you have signed the paper work ( examples of this is Arranged meeting with manager through sales person... So take day off, then told manager not in after having a week to let him know about said meeting .. So as you can tell not a happy person at all ... Will not be recommending this store to any one ... :(”

Helpful Report

Posted 7 years ago

“All I can say is it took three attempts to fit our bathroom and 9 months in time and a lot of hair pulling, and now two years on all the tap fitting and radiators are corroding, there product quality is poor, and we will have to now buy a better product from a proper bathroom supplier, as there guarantee is a year.”

Helpful Report

Posted 7 years ago

“Wicks in Orpington,we ordered a bathroom refit back in September,total lack of communication from management in the store, in fact they are useless. Fitters not being able to fit the design, because they can't guarantee it! Fitters turning up out of the blue. Many more complaints,it's now December and just had a phone call from a guy to inspect our finished bathroom! Wicks we haven't got one!!! Zero confidence in this company. £800 deposit back please now!”

Helpful Report

Posted 7 years ago

“Awful service from start to finish. 5 weeks after the job which was meant to last 5 days - not finished. Kitchen installer highly unprofessional. Often didnt turn up after I had taken the day off work, and when he came left after a few hours. Wrong items delivered repeatedly. I reported the fitter to HMRC fraud team after he tried to charge 20% extra to pay by bank transfer (he isn't VAT registered, of course) - this is 'company procedure' he says. Kitchen isn't finished but I want this to end, so I've told him to leave and not come back. I've now been waiting a week for the woman who is dealing with my case to call me back. In the meantime, two of her colleagues phoned to find out if I was happy with my kitchen - which my fitter has reported to them as 'finished'. No, not at all. But they will of course leave that in her hands. If she ever actually calls back. Absolutely no positive comments at all. Total time fitter spent in my house? 7 days. Total cost? £3,200. Over £450 a day to be treated like rubbish. My advice - Avoid like the plague”

Helpful Report

Posted 7 years ago

“Fed up of waiting for delivery give you a date no one turns up.Been on phone numoures times say some one will get back to me still waiting.Had to cancel carpenter twice.Full of excuses very disappointed with wickes”

Helpful Report

Posted 7 years ago

“Ordered on Monday for job on Thursday - Courier details state FREE next day delivery. Wednesday no sign of package. Phoned they struggled to find it despatched. Only despatched today now as nothing was done with order. Urgent job now cancelled and will ruin weeks work next week. Think there is a serious problem with communication between order and courier company. Not impressed.”

Helpful Report

Posted 7 years ago

“Terrible customer service. I wss ping pongd from customer service to store then delivery team. Told I would get call back and wasn't. All because I was sent tiles from different batch codes and i was trying to get all tiles the same. Eventually got tiles sent 5 days later and incurred additional costs as I wanted to make sure my builders don't take on other projects and leave me without a toilet and bath tub. Wickes refuse to do anything about this. Steer clear. Very unprofessional”

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Posted 7 years ago

“Hi I rang customer services to order some more Newton floor tiles for my daughter who hadn't ordered enough and needed just 1 more pack I spoke to mason who was really lovely and sorted out my order what a lovely young man and it was a pleasure to speak to someone who was really helpful he is a credit to Wickes”

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Posted 7 years ago

“Since changing Wickes stores to collect and pay they have completley lost the plot. Un-helpful staff who refer competent tradespeople to locate things in their 'laminated book of dreams' instead of real customer service. I will go elsewhere, either a dedicted builders merchant, electrical wholsale, plumbers merchant. Even Toolstation who have a smililar laminated book setup are far more helpful. If I want to flick through a book I will spend my time in Argos. When I want to pick up someting quickly from a building supply chain store it wont be from Wickes anymore. I tried to buy some electrical items (Some cable and sockets) I had a list in my hand. I was told that I need to look up the product codes in their book. I said I know exatcly what I want. The reply was 'look it up in the book' I said I know exatcly what I want. 'but I would have to look up the codes for you' Bad Customer Service. = No more buisness from me. Wickes used to okay. Things change.”

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Posted 7 years ago

“advised delivery on Tuesday 15 .11.16 no show -customer did not know what had happened to my order (skirting) - called Wednesday called 3 times still no idea where my order was. Received call tonight to say should be tomorrow-hopefully 2 days wasted .”

Helpful Report

Posted 7 years ago

“Nearly 2 years on and still a bodged bathroom they can't fix despite designing, supplying and installing it!”

Wickes 1 star review on 1st November 2016

Helpful Report

Posted 8 years ago

“Not a good experience, ordered a bathroom suite with P shaped bath - See here http://www.wickes.co.uk/Wickes-Priveno-with-Asuni-Right-Hand-Shower-Bath/p/144036#tab-reviews_content First thing to be aware of is that the suite is from a "supplier" not Wickes itself. On the day of delivery the Sink was missing! Was told I had to phone customer service and arrange another delivery. Had to fight to get this delivered within a few days. ( they wanted weeks") The suite itself installed ok (fitted by professionals) and quality is acceptable, until we got to the shower screen..... Firstly they sent a left hand shower seal bath kit for a right handed bath. Again I had to phone customer services, who then put me in contact with the "Kitchen and Bath" customer services so I could arrange for the correct items to be shipped. Again this took another few days to arrive as it comes from the "supplier" not Wickes (which they are keen to point out) Once fitted the shower screen leaks around the hinge. The hinge design seems poor and water can get between the seal and hinge system. I rang the "kitchen and Bathroom" services number who kept me on hold while they rang the "supplier" to see what could be done. They advised there was no answer from the supplier so they said they would email them and get back to me later that day. Needless to say no one got back to me so the next day I called again and the person I spoke to said there was no record of the initial conversation and so asked around the team. She got back to me to advise that the person who was going to call me had gone for the day and that I would be called tomorrow. Needless to say this never happened. So, a lot of clear sealant later and I think it is as good as I am going to get it without assistance from Wickes or the "supplier". Based on my experience and the issues with the shower screen I could not recommend this to anyone. My other tip would be if you choose to by anything through Wickes clarify if the item is supplied by themselves or a "supplier"”

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Posted 8 years ago

Wickes is rated 1.5 based on 1,703 reviews