Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“Firstly bath was delivered broken, leaving the installer taking longer than he planned to install. Installer poorly finished off tiling and worktop. Wicked are trying to fix but their customer service is so poor. 3 months ago my bathroom was started and I am told I need to wait 3 more weeks. Wickes allow their contractors to sub contract to others and I am waiting for the sub contractors. Wickes can do nothing. By the way the Wickes install manager never returns any call. So be prepared to keep calling if you have issues. Design experience was good but don't let Wickes install; you get NO support.”

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Posted 7 years ago

“Wow Wickes in Minworth. Staff and assistant manager were so helpful today a big thank you to them .”

Helpful Report

Posted 7 years ago

“Firstly we bought & paid deposit for kitchen in October 2016, at the same time we paid for the kitchen & floor tiles. The kitchen fitter went to pick up the wall & floor tiles in January, only to be told the floor tiles were discontinued & we couldn't have them. No phone call from Wickes to inform us about it, we had to do all the chasing up. Secondly we bought granite worktops, but nobody told us it was standard 10 days between templating & installation. This meant I had to take time off work unpaid. When I complained about this I was told it would be sorted after the kitchen was installed, I've contacted customer services with my out of pocket expenses, but funny old thing nobody gets back to me. The kitchen it's self is excellent, but customer services is shoddy to say the least.”

Helpful Report

Posted 7 years ago

“ordered goods online. took money from my account at time of order. gave me a delivery date of a few days later so i took time off work to do the job. morning of delivery day got a text to say no delivery as goods not in stock - said due in to them a few days later. few days later they still not got in stock - but still got my money. have to chase them and chase them - they just say they will deliver when in stock but cannot say when!! why can't they tell you they haven't got stock at time of order - and why take your money when they can't supply?? don't expect this sort of service from a major company. if you need your delivery complete and on time better order it from elsewhere!”

Helpful Report

Posted 7 years ago

“New kitchen from Wigan store, fantastic service and design from Ray, expert fitting and workmanship from Terry, Neil and Mark. Kept updated every step of the way, great value for money, would recommend whole heartedly.”

Helpful Report

Posted 7 years ago

“I needed 90 boxes of tiles. Hereford store showed stock of 69 and Gloucester of 29 boxes. I tried to purchase a 'click and collect' as they were unavailable to order for delivery. it would not work. I tried several different debit/credit cards but no joy so I drove 60 miles to the Hereford store which showed stock of 69 boxes. i arrived at 7:30 opening time and explained i had tried to order them online and was told it was not possible on these tiles. however when I tried to purchase them i could not as a click and collect order for 25 boxes had gone through at 6:50 that morning for another customer. i looked online again and a nearby store was showing 29 boxes in stock. I phoned the store to reserve the 29 boxes and was told they would check the stock and call me back. I went to purchase the remaining stock in the Hereford store. After an hour waiting the Hereford store phoned phone Gloucester and was told they could not find the stock. 29 boxes had gone missing! I tried to purchase the remaining 44 boxes that Hereford said they had but when they brought them out they only had 23 boxes left. A complete wasted journey and 5 hours of my time plus fuel costs. The next day the awful wickes web site magically managed to perform a click and collect for 55 boxes at Salisbury - another 60 miles away. Although Salisbury was showing 79 boxes I phones them and they did not have that many in so only able to order 55. I drove and collected these OK. The tiles were now showing in stock online for delivery so I ordered another 30 boxes online and booked the delivery slot for 27 Jan. The day came and went and they were not delivered. I complained to Wickes and they looked into it and refunded my delivery cost and said they would be delivered the following Wednesday and someone would be in touch. I stayed at home again and they did not turn up and I had no communication from Wickes. Again I complained to customer services who then said they had no stock in the stores? But I ordered online when the web site changed from being unavailable for delivery to being delivered. It turns out they just deliver from the nearest store which had no stock. They refunded my money for the 30 boxes, no compensation, just a sorry. HoweverI am left with 55 boxes of tiles that I cannot use as I now do not have enough and Wickes no longer are stocking them. Two wasted trips and £80 on fuel cost plus two days holiday used up at work waiting for promised deliveries from Wickes. All in all an awful experience. Never to be repeated. I was looking to purchase a Kitchen from Wickes with there current 50% offer but there is no way I will use them again and I advise anyone else to steer clear. I will be publishing my experience on all review/social media sites available to me. I am very unhappy.”

Helpful Report

Posted 7 years ago

“Ordered windows from Woking store as all in stock gave them a Saturday delivery Plenty of time.had people ready.turned up 3 windows missing and 4 sills.told me Woking don't deliver .has to come from another store.another message windows are now coming Saturday between 7.00am and 6.00pm will have to stay in all day .will never use them again”

Helpful Report

Posted 7 years ago

“Terrible customer service, staff very RUDE and do not care about customer service. Should be avoided if at all possible. Arranged mutually convenient delivery day, told would be am slot, rang after being passed from pillar to post and wasting time on the telephone (sure was left hanging on for 15 minutes on purpose) only to be told was not happening on the day so it will the next day. Spoke to a very RUDE Maidstone manager who, said it would be an all day waiting time and I could complain if I wanted to as it would only come to him. What an unprofessional attitude. It is almost as though they are providing a service for free. Waited and surprise, surprise NO DELIVERY. Upon ringing again, wasting at least 30 minutes on the telephone and speaking to about three people and threatening to complain to OMBUDSMAN got boards delivered the next morning. Also had to delay workman and wasted two days at home. Would even give 1 star as completely unsatisfactory behaviours by Wickes Maidstone Branch staff.”

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Posted 7 years ago

“Such a terrible experience using Wickes to install my kitchen. I would urge anyone to stay away from them. Terrible quality fitting. It took 4 visits and 2 fitters. Under cabinet lighting taped up with masking tape, poor cutting, units damaged, fridge freezer plumbed incorrectly, diffferent colour grouting and poor grouting and the list goes on. The installation manager described it as 'normal snagging!' Slow - Was told it would take 7 working days but still not finished nearly 3 months later as flue doesn't work Untrustworthy - given incorrect information that I had to check with independent fitter Terribly over priced for the service you get Terrible customer service - complaint responded to by email with a 'computer says no' type answer. No empathy and understanding for the experience you've had and appreciation of how disappointed you are when you've waited and saved for 5 years to pay a lot of money for a new kitchen. The whole experience has taken its toll on my family and health Stay away from a Wickes installation! Give your money to a company who cares”

Wickes 1 star review on 13th January 2017

Helpful Report

Posted 7 years ago

“Bought kitchen from Wallsend branch Norman the designer was helpful and patient kitchen was delivered on time delivery drivers very friendly. Really pleased with new kitchen”

Helpful Report

Posted 7 years ago

“waited for a delivery on two separate days only to be contacted in the afternoon on each day to be told the item is out of stock. Two days wasted was promised delivery on another day and sure enough the item turned up damaged I was told by the delivery guy they new instore it was damaged but sent it anway. cancelled order want refund ex wickes customer”

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Posted 7 years ago

“Banbury store. Excellent customer service from both enquiry desk Chelsea and Manager. Patient, helpful and prepared to ensure they only sold me the correct solution (grout cleaning acid). 5 *”

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Posted 8 years ago

“Hi, i went to ravenside bexhill wickes at lunchtime today approx 1 pm 28/12/16, part of my purchase were 2 double sockets with usb outlets, at the checkout i found i was charged £12 each for these 8.99 items, in less than a minute i questioned my purchase showing my recipt, the person at the checkout agreed and proceeded to do the refund process, he asked for my personal details which for personal and security reasons i said i prefer not to disclose. he said he would not refund me, i asked for his manager, his manager chris, said he would not refund me, i asked to speak to his manager i was told that would be the area manager and that he would not let me contact him. i asked for customer services and was given their phone number and asked to move aside. i rang customer services who asked to speak to the manager on my phone, after several minutes, (i had been at the checkout for approx 15 minutes by then) i was told by customer services that it was an in store problem and the manager should deal with it, i asked him again whilst on the phone to customer services, he refused. i asked to speak to a manager at customer services, he said there is none avaliable and again that it was an in store problem, i asked customer services to register a complaint, he said again that it is an in store issue, the phone call ended there. i asked the manager how to complain and he said to contact customer services!!! this process had taken approx half an hour and left me overcharged without a refund. why did the manager not refund me? if he had no authorisation why did he not contact his manager? how do i get the overcharged money back? how do i stop this happening again?”

Helpful Report

Posted 8 years ago

“Found a very helpful young lady in wickes, Greenwich. Ordered a window plus handles etc for delivery. Was told their Edith branch carried stock and that they would do the delivery. Guess what, no show and no call.eventhough they gave me timed slot of between 9-2pm. Furious as I had made arrangements that afternoon. It only takes a call to say things have changed !!!”

Helpful Report

Posted 8 years ago

“Well I would just like to say that it took from 12 September 2016 till the 12 December 2016 to fit and make right a kitchen that is 3m by 2m .. Must say the fiter was A+ but the sales person was D- ... Signed paper work then was told sink not in stock for a mouth ... Told find one your self and we will reimburse you (what am I paying for ?!! ) so it started ! I spent so much time chasing the sales person that I could of had a desk of my own in store!! They ordered the Wong fridge And told fiter to put it in any how ... When telling one of the sales team I was told when you during it back we can order another one (not my job) ... Also told ring warehouse Or help desk because they would not talk to sales person ... One door was ordered 4 times before getting it right .. I think that I was personally project managing the instruction! For all my time running around and ring and stress and banging my head agenst a brick wall I was offered just £250 which is just 4.3% ... Attitude and customer care not at the forefront ones you have signed the paper work ( examples of this is Arranged meeting with manager through sales person... So take day off, then told manager not in after having a week to let him know about said meeting .. So as you can tell not a happy person at all ... Will not be recommending this store to any one ... :(”

Helpful Report

Posted 8 years ago

“All I can say is it took three attempts to fit our bathroom and 9 months in time and a lot of hair pulling, and now two years on all the tap fitting and radiators are corroding, there product quality is poor, and we will have to now buy a better product from a proper bathroom supplier, as there guarantee is a year.”

Helpful Report

Posted 8 years ago

“Wicks in Orpington,we ordered a bathroom refit back in September,total lack of communication from management in the store, in fact they are useless. Fitters not being able to fit the design, because they can't guarantee it! Fitters turning up out of the blue. Many more complaints,it's now December and just had a phone call from a guy to inspect our finished bathroom! Wicks we haven't got one!!! Zero confidence in this company. £800 deposit back please now!”

Helpful Report

Posted 8 years ago

“Awful service from start to finish. 5 weeks after the job which was meant to last 5 days - not finished. Kitchen installer highly unprofessional. Often didnt turn up after I had taken the day off work, and when he came left after a few hours. Wrong items delivered repeatedly. I reported the fitter to HMRC fraud team after he tried to charge 20% extra to pay by bank transfer (he isn't VAT registered, of course) - this is 'company procedure' he says. Kitchen isn't finished but I want this to end, so I've told him to leave and not come back. I've now been waiting a week for the woman who is dealing with my case to call me back. In the meantime, two of her colleagues phoned to find out if I was happy with my kitchen - which my fitter has reported to them as 'finished'. No, not at all. But they will of course leave that in her hands. If she ever actually calls back. Absolutely no positive comments at all. Total time fitter spent in my house? 7 days. Total cost? £3,200. Over £450 a day to be treated like rubbish. My advice - Avoid like the plague”

Helpful Report

Posted 8 years ago

“Fed up of waiting for delivery give you a date no one turns up.Been on phone numoures times say some one will get back to me still waiting.Had to cancel carpenter twice.Full of excuses very disappointed with wickes”

Helpful Report

Posted 8 years ago

“Ordered on Monday for job on Thursday - Courier details state FREE next day delivery. Wednesday no sign of package. Phoned they struggled to find it despatched. Only despatched today now as nothing was done with order. Urgent job now cancelled and will ruin weeks work next week. Think there is a serious problem with communication between order and courier company. Not impressed.”

Helpful Report

Posted 8 years ago

Wickes is rated 1.5 based on 1,707 reviews