“I had Molly Maids do my move in Clean and they did a wonderful job!! A year later I started working 6 days a week and hired them to come once a month!! The first time they missed a bunch of stuff so they re did it at no charge!! Over the past 6 months I’ve come home to beds not being made, shower not cleaned, lights left on, garbage not emptied! The last straw was coming home and my garage being left open, my door into my house half open, down stairs bathroom not touched, basement not vacuumed…. I am very disappointed in their service..”
“As someone who has seen first hand how this company and owner / management operate , I would not recommend the services . The woman who runs the business is absolutely vulgar! She lacks professionalism and cares only about them $ signs . She could care less for her staff and even has the audacity to maliciously gossip about them. Not to mention what she says about her clientele. Unprofessional is an understatement in any regard when making a review about this individual. Located in Thunder Bay, ON”
“Called Molly Maids to again rescue me. They were here before Covid and now back. Two ladies came fully armed to clean. Worked hard and left me happy. Tena and Lily. Team 12. I await there return.”
“I had a very bad experience in this company. I don't recommend.!!!
I found out about this company through my neighbors who said that pay to clean the whole house for $165( 3beds 3.5baths).
For absolutely same house, same service Natalie told me $252......WTF
I don't understand why you think you can change the price every time you see good Furniture in the house or what?
Very upset”
“we gave specific instructions to do a move in clean job. unfortunately no one was with them to supervise the job. when we went back to check the finished job we were shocked to see how our money was wasted. they were told to clean the basement which was not touched. on the main floor the walls were full of dust that should have been vacuumed. the floors were barely washed as you could see black dirt in all the corners. one area between the fridge and a counter was not touched with dirt so visible. i called customer service twice and got no response. it was a wasted $400+ which i will contest with the credit card company”
“I will never recommend Molly Maid to anyone . I had a very bad experience with them.
Scheduled 10 days in advance cleaning service at 9 am, got few confirmations by phone and emails. Nobody showed up at 9 am, I called the company, a male answered the phone, promised to check with the cleaners and call me back in a couple of minutes. He never did. When I called Molly Maid at about noon, the person who answered told me, that my appointment was canceled few days ago, then a minute later she said that I already had my apartment cleaned !!!
And that they are extremely busy and booked for few weeks ahead.
All my plans were ruined by careless unprofessional people.
They even misspelled my last name, though I spelled it very clearly letter by letter. Nobody cared. That's how they work.”
“My name is Valerie Arredondo, I set up this appointment approx 3 weeks ago, to have my house cleaned today, 7/1, my appointment time was 2pm to 4pm, at 3:55pm I called MM because no 1 had arrived yet? I was told they would be here at 4pm.
I waited till 4:47pm, and still no one showed up, no phone call? I called MM 1 more time and was given the run around, no one was able to answer my question, no one knew who was coming, if they were on their way?? Very unhappy and disappointed with Molly Maid, you best believe I will never use your services again and I will be sure to let family, friends, co-workers, yelp and google know how unprofessional your business is.”
“PLEASE DO YOUR RESEARCH BEFORE HIRING THIS COMPANY!!!! I scheduled a "deep cleaning" for my 2 story home with 1 and a half baths, June 17, 2021. The first red flag about the service was the ladies arrived at my home before 8:30 am. Normally that wouldn't have been a problem, but this particular day I was not prepared, nor did they call before arrival. The manager claims she mixed up the numbers of my phone number...but yet and still the cleaners were able to get through to me (yea ok). I asked them to return at a later time in the day due to personal reasons. They did... very late in the afternoon. After they finished cleaning other homes. By now the young ladies are obviously tired and they did not do what I paid for. This job cost almost $250 and for what? I will absolutely dispute this charge with my credit card company but that's not where the story ends. After complaining to the manager, she sent "veteran" cleaners to re-do what was in the notes. I was under the impression that after explaining my thorough complaints, the new cleaners would take care of everything. I was wrong. They barely brought necessary cleaning supplies and claimed they followed what the manager put in the "notes." I've called to speak to the manager and another employee informed me that she was out running personal errands but would return my call. I'm still waiting. Again, do the research and find another company because with Molly Maids, you'll be wasting time and money.”
“I guess my biggest mistake was not doing research and/or checking around to see how many people were actually satisfied with the cleaning services by Molly maid. They came out to my house on Tuesday, June 28, 2021. The main things I want to done more than anything was washing my floors, vacuuming the carpets, and dusting. They did a horrible job. They started out when they first walked in the door asking me if I had a stepstool because they forgot their‘s. I told them that was no problem and they could use mine. However I don’t know why they wanted it when they didn’t dust the shelves that they would have needed the stepstool for. My black wood shelves that they dusted were left with white streak marks all over them, I have glass insert end table and coffee table in the family room which they never touched. My mirrors in my bedroom were not cleaned. My kitchen counters were not touch as far as I could tell, because when I moved anything on the counter you could see the dirt behind it. I will never have Molly maid again and I hope that anybody that reads this well think about it before they call them to their house. I’m 74 years old and I don’t have the money to pay they’re exuberant prices for a horrible job. One more thing. I was told I had to pay a $100 deposit upfront that was nonrefundable and that when they came out to clean they would give me the price of how much it would cost. I said that would be fine because I would like to know how much it was going to be before they started. Stayed in the basement while they clean so not to bother them and when the man came out to check things over and give me a price the only thing he left me was how much it would be if they came monthly weekly or every two weeks. It ended up costing me $403 which I now have a dispute filed with my Visa card company about the job they did and how much they expected me to pay. As of right now since I took lots of pictures I don’t think I’m going to have to pay them a dime. Sorry company and very disgusted customer !!!”
“After a lot of research, we chose the services of Molly Maid for general cleaning (cleaning of bathroom,carpet,windows). Every single service was way below par. The maid Ashley, was very rude and swearing at us. This is very unprofessional. She even made racist remarks. I will never go with this company ever and advise people to do the same”
“They send teams of two. This is the first problem—they spend an awful a lot of time just chatting. I asked for two things to be done: vacuum the floors and dust the furniture. By 430 they had not done either despite coming at 2 o’clock. I finally said, “Would you PLEASE do the floor?” They left just after 5 o’clock and never dusted which was one of the two things I asked for. They wasted a lot of time frippering around with knickknacks they weren’t even supposed to touch. I was expecting to spend under $200. Instead I spent $320 and they did not even do the things I asked. Very disappointed in this service. It seems like they drag out what could have been a 2 hour job for 1 person into as much time as they can.”
“I had two cleaners come for 2 1/2 hours and all they cleaned were two bathrooms in that time and mopped the floor in one of the bedrooms. I have had other cleaning services in the past who have managed to clean my entire house in that same period of time. I was extremely disappointed. When I called the manager she offered to have the cleaners come back the following day to finish cleaning the house but she said it would take another 5 hours! I will absolutely not be using this service in the future.”
“I have been trying to use them for the last 10 months. They are habitually not on time and have even called to simply cancel and not show up when I have rearranged my schedule to be home for them. Not clear to me who is the customer - me or Molly Maid. Are often in a rush and simply ignore things that they were asked to do. Poor service.”
“I would suggest that you think long and hard before you sign up with this company, I signed up and I got stuck with them for six months in the contract, from the very first visit they didn’t do any of the things that I was promised in the initial interview, I was told that in my house would be cleaned from baseboards to floors to ceiling fans and I didn’t get that treatment. Some of the cleanings that I received no one dusted the furniture there was one time no one clean the mirror over the bathroom vanity I had to constantly call and complain to the office, then they would send out a different cleaning team meaning I had to miss more time off on my busy schedule to be home when they come to reclean what should have gotten done in the first place, they are very expensive and very inconvenient and you do not get the quality cleaning that you’re promised from the initial interview. I do not recommend Molly maids to anyone. You will not get a clean house they use non bleach chemicals that just don’t measure up to the quality clean home!! on the floors they clean with water 😳 that is not sanitizing a home at all. Don’t waist your time or money you will be sorry you did!!!!”
“They make so much yet cleaner's are paid minimum wage and paid less for traveling they are paid less than you think they charge nearly 70 for an hour cleaning but charge staff less than 20pound”
“They came out to look at cleaning job. They said have it Molly maid ready so we can clean. Why would I have time to preclinical when they are the cleaning service. I work to much thats the point. I gave one star for them coming out. I did not get a call back. Thats ok I hired another cleaning service. Much better. I can tell they are not very good. Not recommended at all.”
“To write a Review I had to click the star?
They don’t deserve any star
This is my first time using their services
She came to my home look around took her 5 mnts explained the different prices I agreed to come every 2 weeks
The day that they came after being inside my home 2 hours they call me and ask me that they need more time to finished up and I told them no is ok not to do the stove and refrigerator
When I came home I was so upset and so sad at the same time. How can people lied the way they did I sent pictures of every part of my house
The smell when I came in was like somebody use and old wet cloth, stinky, no dusting at all, they didn’t clean nothing I though maybe because wasn’t too dirty they thought there is nothing to clean, no bathrooms cleaned and I have 2.5 baths
They stood in my home fir 2 hours asked to stay longer fir nothing
I called same date I asked her what happen why you sent people to clean and they didn’t and then you call me to extend the hours because is not time to finish?
Why the lie ?
Her response was can you send me pictures
I did and her response was the only thing we can do is do a redo
I told her this is not a Redo I will never use your services cancel the upcoming services
They didn’t even offer to at least give me a refund nothing
I wasn’t looking for a refund I was looking for a sincere response and be honest with the situation
They lied about cleaning and they lied when called me to ask for more time to clean
That is the way they steal your money
Bad customer service
Bad service
I hope I am the only one who had this bad experience because this is very sad the way people lied to me just for a penny
Is one month now never received a refund or an apology”
“He promised me deep cleaning! Hah!! I have 5 fans, the girl swiped at one of them. The rest were left untouched. Dusting, not one thing was touched in the rooms I had done, except the kitchen. Wiping down cabinets, never happened. Mop floors, bathroom floor only. Since I did not have them do two of my bedroooms, since my windows are so small he said he would have the girls do them, inside. When they got here we discussed the windows, which they did not do. They used the excuse for not dusting "She had small expensive knick knacks on her tv stand". Yes I did, three to be exact and my stand is 6 feet long. The other stand was not dusted either and had a lamp and one picture on it. When I do my own basic cleaning I do tons more than they did. When I complained they offered to send someone else out to clean. I said I did not want them back in my house. I said I got charged $150.00 (Which is what I was quoted) and I wanted $50.00 taken off. I told him, the owner the girls gave me a receite for only $100.00. He very rudely told me I was only charged $95.00. Which in my estimate was $90.00 too much. I was not offered a refund, got no delivery and lousy customer service. I wonder where they got all these 4.5 customer reviews from?”
“Molly maids I paid $309 for three ladies for two hrs . Charged it to my credit card gave each lady $10 a piece for a tip it's a one apartment the pictures I show you will tell you all absolutely not acceptable look deep when they leave everything they did in the house was half done they offered me $45 back the floors were not done $15 they gave me back the refrigerator I paid an extra $30 for was done poorly done my 4-year-old grandson could have definitely done better he has more attention to details which I should have had him do the bathrooms were done terribly I will show you pictures I have two small grandsons a three and a four year old boys so you know when they get done partying what it looks like. I'm 66 and can't bend over very far to clean totally behind the toilets I decided to get some help please view my pictures”
“This is Jigneshkumar Patel & I called mollymaid for apartment 500 sq ft for 2 hours the she extended after call and charge 249$. And after I given all details she charged me 286$ without any Permian so many calls she always tell me I have to asked my manage and supervisor.. she making frad with me”
