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Argos Reviews

2.7 Rating 3,988 Reviews
42 %
of reviewers recommend Argos
2.7
Based on 3,988 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 29%
Accurate And Undamaged Orders
Greater than 67%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Avg Email Response Time
2 minutes
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Email:

info@argos.co.uk

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Anonymous
Anonymous  // 01/01/2019
Most disappointing experience I've ever had with a major retailer. 5 phone calls over 2 months to achieve little. Ordered 3 wardrobes to fit in a line on my wall. 2 arrived. Final 1 was meant to come, kept getting text updates it's on it's way, then another saying it's delayed and to wait until 9pm (stayed in all day on my day off). Never arrived. Next day the item status said delivered. Call 1: Contacted Argos who said there was a technical error on their end, and the item is lost, and none in stock. Was promised a refund and a £20 gesture of good will. Neither arrived. 1 week later, Call 2: Informed them neither received. Was told the previous customer service rep didn't action it properly, and the new one I spoke to had done this and guaranteed it'll be with me and I won't need to call again. Neither arrived. 2 weeks later, Call 3: Called again, neither received, was given an apology and told it will be escalated. Refund on item (but NOT a refund on £7 delivery fee), and £20 gesture of good will received. 1 week later, Call 4: Informed I did not receive my delivery fee refunded despite not even receiving my delivery. Received an apology and was told this would be actioned. Wardrobe also back in stock but now more expensive, was told I can get in touch to after re-ordering and have the price difference refunded. Asked if I can use my £20 gesture of good will for this and if this will be taken into account too or if I should save it for a separate order in future. Was told I can use the £20 and to explain this when getting in touch again and it'll be refunded (spoke to a named rep) 1 week later, Call 5: Asked politely to escalate to manager, spoke to Melissa. Delivery fee refund was actioned (still waiting for it), and was told that the additional £20 gesture of good will cannot be reclaimed. Overall, I got the cupboard for £6.00 less than the original price, by using the gesture of good will, but despite what the named rep said on my previous call, Melissa said this cannot be refunded, and said goodbye. Conclusion: Extremely time-consuming, inconvenient, dishonest delivery updates, misleading customer service representatives, and unprofessional rude manager. Worst experience I've had with a major retailer. Will never use again, and will advise all others to also avoid.
Helpful Report
Posted 11 months ago
Terrible rude delivery men told me couldn't install washing machine waited 3 week's for a delivery chucked the new one off the van to so asked for a refund terrible place don't bother
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Posted 11 months ago
Wish I could give no stars! Diabolical service and false advertising. The app said my item was available from the next day but once I ordered (and they had my money) the receipt said not available until next week. The chat service is pointless and they don’t refund for up to 7 days. They must make money just from the money they keep while waiting to refund you. Lesson learnt, never again.
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Posted 11 months ago
I ordered a dress from Tu through Argos didn't arrive 14th Jan so they are refunding still not recieved the money and according to them if you pay on PayPal it can take up to 30 days. Funny how when you purchase it's straight out of your account never again
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Posted 11 months ago
I ordered a electric cooker from them with connection and recycling the old cooker, but it took a month to deliver it to me but it was the one I wanted so was prepared to wait. When they delivered it the ceramic top was cracked so I couldn't use it so they took back and also took my old cooker, saying someone would call to organise a new delivery date for a replacement which fine. It took 48hrs to get back to me saying the cooker was no longer in stock so would refund my money. they offered £30 off the installation of another cooker but they wanted £200 pound for another installation and delivery and recycle charge. That was way above the original charge which surprised me but customer service said even though they have left me with no means of cooking my only option was to order a new cooker and they could do nothing more.
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Posted 11 months ago
AVOID FOR BULKY ITEMS AND WASHING… AVOID FOR BULKY ITEMS AND WASHING MACHINES!!! They will take your money in a fraction of a second but make your life a living hell to attempt to return a faulty item. Bought a washing machine which stained and ripped clothes, Argos say we have to talk to HOTPOINT to be able to return item? (Blatant infringement of returns policy). Thankfully, I kept records of all phonecalls. Passed between the two companies every day for two weeks like a joke. Hotpoint finally advised us to get a washing machine cleaner 😂. Eventually an engineer sent out, who verified that the drum needs replacement. Still no communication from either company, both say they are waiting for each other. TL;DR DON'T BUY APPLIANCES FROM ARGOS IF YOU WANT YOUR RIGHTS TO BE INFRINGED AND TO BE TAKEN FOR A JOKE.
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Posted 11 months ago
Poor service and liars Poor service... biggest liars sitting in argos. They product was a gift for my kids... which they were desperately waiting, I had place order back in Jan and ealiest date for delivery was 7th Feb 24 and on the day the driver call and said they are running late and will delivered later during the day and after sometime received text that they tried to delivered but failed to delivered, I call the driver straight away but he didn't answer and then i called customer service about it and said there is already someone at home and the driver is lieing and as usual they are helpless and cluess and said that i need to rebook what amaze me was next, she told me i have to call after 24hrs, i called it now and they told its out of stock and now they said refund is option after call us after 15 days to rebook when it might be in stock. And said I can launch a claim and can get compensation but you know what I have to call again for it... its a joke ... just a big company and this is how they work... I think that's the reason the companies in uk as sutting down
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Posted 11 months ago
Have been sent from pillar to post about an order I placed nearly a week ago. They can’t tell me where it is, it was supposed to have arrived at the very latest, days ago. But what’s worse is the shoddy system they work with, which must be just as frustrating for the staff as it is for the customer. - In person staff at click and collect don’t have any details of how to track orders, just a handheld device that says number and yes/no - the Phone customer service is just awful, you key in the order number dozens of times and it still doesn’t go through. Voice recognition is rubbish. In the end they refuse your call, because the machine thinks you haven’t keyed in anything - online chat deals with home delivery. Not click and collect. They are the most helpful in a sense they tell you what you want to hear. But not what you need to hear, such as the status of your order. Argos, you are a massive company and a household brand. Surely you can hire staff to pick up the phone or engineers to improve on your tracking systems (and that appalling phone answering)
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Posted 11 months ago
Natisha who I spoke to was great a great professional and she’s trying her best to work with a broken system to honour our order after waiting 3 months to fulfill an order Natisha alone deserves a medal for her calm demeanour . However Argos have been a total let down I have been waiting for delivery for a washer dryer since NOVEMBER due to the ineffective system you have with DHL and a lack of transit vans you’re expecting me to wait a further 3 weeks making it the 4the month I would be waiting for an item I paid that was not cheap - that’s immoral as we have. Disabled people in our family in need of usage of a washer dryer it’s immoral and despite having spent over 1500. 00 in just a few months I will make sure that this is the last item I buy if I don’t get my order - order number delivered ASAP this week it’s stressful and immoral -my order number is 251927618 please resolve this asap.
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Posted 11 months ago
Never written an actual review on Argos themselves. Having grown up with Argos I have considered them to be one of the primary shops to purchase items from homeware to electronics/computer related items. Their prices are competitive, but also the convenience is generally great.TZ
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Posted 11 months ago
I had a bad experience with Argos as I had a faulty phone 📱 battery they send me to Apple Store for a report and even when i get back they refuse it to take it back!! Tnx to the Apple guys who told me I should never ever use them again.. it's all scam you guys ..it's all fuckin joke!! I will make sure that it's gonna go viral, and everyone will know
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Posted 11 months ago
Argos , delivery company Panther, lost my mattress in the warehouse 5 weeks ago and still waiting. Ordered a mattress on 26th November 2023 Guaranteed normally within 14 days . Was booked for Saturday 16th December, Friday 15th got my text with delivery time . . Saturday 16th we get a text message. We're sorry your Argos Ltd order has not reached your depot in time for delivery. We'll call you within 48 hours to rebook. We received this text on the Monday and Wednesday. That night we received the text to re- book . To set up a date for your sparkly new Argos Ltd items to be delivered. So booked it for Saturday 23rd December 2023. I got a phone call from Panther there delivery company for Argos to admit it did arrive and it had been lost in the warehouse. As it was now Christmas they needed to re order a mattress and I would need to book another delivery day in January, which I booked Saturday 13th which was the earliest weekend I could book. But then I received a phone call on Monday the 8th January to say they don't deliver to my postcode on Saturdays!!!! Absolute joke as I had already booked up on line for this mattress 3 times and they had lost it. So no weekend delivery now and only week day free for us was Friday 19th January 2024. And waiting and waiting for a delivery slot so I can make sure we have a family member ready a waiting to finally take delivery, only to receive the text message at 9.30pm at night. Fingers crossed now it gets delivered in the morning as promised. Originally Panther said we would receive an email the next day to sort. As yet not one single email or phone call to apologise. It's been a nightmare as out new bed arrived from Argos on the 18th of December and it's been sat taking up valuable space as we can't build it as no mattress for it . I want an apology, some compensation for all the hassle, time wasteted, and lies from panther that it was lost by them . Or probably stollen conveniently just in time for Christmas. It would be appreciated if Argos do contact us
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Posted 1 year ago
Order number is 6636520696 I bought a coffee machine from Argos online (for £299) with a an insurance cover(£62). I used Argos card to pay. The machine was faulty. I took it back to Argos Smelly Oak where they refunded me £299 for the price of the machine. The nice lady there were not able to issue the refund of the insurance policy, so she asked us to contact Argos online store. That was at the end of November 2023. We contacted Argos online and they asked us to contact the insurance company DOMESTIC AND GENERAL for the refund. We did that and the insurance company said that they will issue the refund. It was 2 weeks ago when Argos card started chasing me for the payment. I called and explained and they said Don't worry, we already left some notes and you will not be charged any interest as we are aware of the case. We called the insurance company and they promised that refund is coming in few days. Today I realised Argos card started charging me interest for a late payment!! Now the insurance company is refusing to refund me and they opened a dispute with Argos. Argos are charging me an interest for a late payment and they are saying I have to contact the insurance company for the refund!!! I bought the machine and the insurance cover from Argos using Thier Argos credit card. I just new about the name of the insurance company from them. I made tens of calls , hours of nonsense talk with different people from different departments in vain. The worst shopping experience ever! Order number is 6636520696
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Posted 1 year ago
Customer service sometime was very rude.Sometimes!!
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Posted 1 year ago
EXCELLENT WELL TRAINED KNOWLEDGEABLE HELPFUL STAFF Had such a great experience by Karly & team plan to return with another for another possible purchase WELL DONE EVERYONE HAPPY NEW YEAR Rob Miles
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Posted 1 year ago
Never fails Argos
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Posted 1 year ago
Bought a TV for son for Christmas. To find out on Christmas morning that it has a badly broken screen.Then to go back to the Argos that it was bought in.To have the manager tell us that we broke it.Then to phone Argos and told that someone would phone back within 24 hours then to phone again the next day to be told another 24 hours then one hole week later to phone a different number to be put through to someone who said she was a high as we could go.That she had phoned the shop were we bought it from and she had said the manager said we broke it.Never have I ever had such a bad experience with a shop in all my life.will never again shop in Argos they will never get my or my familys money again.And I will be telling as many people about this as I can .
Argos 1 star review on 3rd January 2024
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Posted 1 year ago
Tried to return faulty electrical item to Stockport Peel Centre, refused refund and terrible customer service, have informed trading standards and Argos CEO.
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Posted 1 year ago
The manager she is racist, insensitive and rude. I had to return a product and it refused me under the pretext that it was used (although it was in perfect condition, not used, without signs of wear). I had to go to another store where they accepted the product without problems.. it's not the first time I've experienced something like this with her. it is the most disgusting store
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Posted 1 year ago
I was served by two different members of staff in the Warrington Church Street branch. Both members of staff had terrible customer service. The queue was very long and all staff were on tills not giving out items to people waiting to collect them. I asked politely if someone from the back could pass me my items as they had been sat there 20 minutes whilst I queued and paid. Her response was very abrupt. Within minutes my items were given to me with a very sarcastic ‘Have a nice day’. This is not the first time I’ve experienced attitude from staff at this store. People shouldn’t work in retail if they can’t organise themselves to ensure good customer service is provided. I would have given zero stars if this was an option.
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Posted 1 year ago
Argos is rated 2.7 based on 3,988 reviews