Argos Reviews

Name: Argos
Rating: 2.70

2.7 Rating 4,011 Reviews

42 %

of reviewers recommend Argos

Company Reviews

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Metrics

2.7

Based on 4,011 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Brought a Samsung tv from store. Many reviews have mentioned that the remotes and the response is slow. Customers have told Argos this on their webpage. When I went to return the tv after trying it. I found it slow to respond. Tv was not broken but as other customers had found same issue. Argos would not let me return it as they said the box is open and they can’t sell it. This is only after 5 days. They told me I should have done my research and I should have checked returns policy. Only if item is faulty. Because I said it’s not broken it just not suitable. Even though I have returned it with all packaging and clean. Still I am not entitled to any exchange or credit voucher as an option. Argos want feedback all the time but don’t listen to a customer when they give it. It was very patronising to have them say you should have done your research. I asked if they get people complaining about not being able to return something if the box has been opened and they said all the time. So they are aware that customers are not happy with this. When we mentioned Amazon and curry’s they said well that’s them not us. So they are not interested in hearing how other company successfully handle returns and feedback. Even apple will return a product if you change your mind and it’s been brought within a certain time frame. Mine was only 7 days. Even though I mentioned the remote of the tv and response is slow. They said we take your first response which is I said the tv is not broken I have just changed my mind it’s not suitable for the person I brought it for who has vascular dementia. They where not interested. They seem more concerned with keeping the money they have made from you for the sale then having long term customer loyalty. Well it’s not worth buying anything from this company. I have seen reviews saying how they are so difficult about the returns. This is reputation they have forged out. I found what was worse the staff had no empathy or compassion for the fact that the company had taken £219.00 from me. They had a patronising tone with how it was my fault for not researching the tv even when I said why sell a tv that has poor remote response and then not listen to what customers are telling you, or even investigate the feedback. They didn’t care. They seemed to enjoy the fact they had got away with it. Treated us like we were in the wrong and were stupid and ignorant for not reading about the return. Would have been better if they had told me at point of sale you can not return if you change your mind and open it. The item needs to be broken, or faulty. Slow remote response is a feature for Samsung tv then and Argos are happy to take the money for it and keep selling them. So is there any point for this feedback as no one will read it. Argos are not interested at all. The staff in crayford showed me this today. I will never shop or buy anything in Argos. I would never recommend. Even if they change I won’t ever give them a chance for a sale. There are better retailers and who care about keeping customers loyalty I would pay more for there better service it’s worth it. Goodbye Argos good riddens.”

Helpful Report

Posted 7 months ago

“Pillows sent in taped package and dirty. Customer service are incompetent and lie. Will never use again”

Helpful Report

Posted 7 months ago

“I was verbally insulted and physically intimidated by a member of staff at an Argos store on Friday 2nd August. I reported the incident to Argos via their customer service department by telephone the following day, Saturday 3rd August and was told that I would receive a call / get a response within 48 hours - I didn’t. I called again on Tuesday 6th August to ask if I was going to get a response to my complaint and was told that I would receive a telephone call within 24 hours - I didn’t. It has now been over 2 weeks since I was abused in the Argos Macclesfield store and I haven’t had a response to my complaint. Argos is plainly an organisation that treats its customers with contempt. Order Number: FT587597 Complaint Reference: 16234086”

Helpful Report

Posted 7 months ago

“Habitat garden furniture in aluminium. Less than 12 months old and it has rusted. Argos not interested as said my security doesn’t check out yet this is despite having proof of purchase! Rubbish”

Helpful Report

Posted 8 months ago

“Totally incompetent. I get more delivery information from amazon than argos. Argos has no tracking number, no ways in tracking a delivery. Their assistants ask many questions just to say the parcel has been despatched! They don't even know if it needs a signature. Come on sainsburys sort out your argos and habitat companies.”

Helpful Report

Posted 8 months ago

“Had a TV that broke and contacted argos to be told I need to wait for TV to be in stock or 30days for a refund, waited 10 days no communication, phoned up to be told still no stock and don't know if it will even be in stock again. After some complaining got told they would replace with a different model which I agreed to, on two separate occasions now not turned up when told it would be delivered, keep getting told lie after lie.”

Helpful Report

Posted 8 months ago

“Went to buy a watch Accrington but was asked to leave as I had my dog with me. On a lead well trained and behaved yet claim to be 100 percent pet friendly!!”

Helpful Report

Posted 8 months ago

“Couldn’t deliver a cooker when I needed it Offered a delivery date 3weeks away No apology no explanation got point said they’d cancell It as they couldn’t understand why I didn’t want to Waite 3 weeks for it I need a cooker as mine broke I’ll get one from another store not dealing with this Will be nearly 3 weeks they’ve had my money £479 and j have to Waite another 5/6 days for my money Not a happy shopper will avoid in the future”

Helpful Report

Posted 8 months ago

“Awful, flat out refused to pick up faulty item. PS5 controller was less than 5 months old and had developed what I believe is ‘joy con drift’. It moves without moving the controller if playing a game. Argos live chat, useless and tried to palm me off to Sony whilst claiming the number was for ‘their other department’ Then gave me a Argos phone number as I complained who I spent 20+ minutes arguing with. I advised them to collect this and made it absolutely clear to Argos that I was not treating this as either a maker's warranty claim or under Argos' own returns policy, but I was complaining against Argos and exercising my statutory consumer rights against them under the Consumer Rights Act 2015. The girl refused to collect, kept speaking over me despite telling her they were breaking the law a she said it’s Sonys product so my claim is with them. Totally wrong and false, I paid Argos and am being made to call some PlayStation help line. They flat out refused, flat out refused to give me their managing directors email and then the line went dead. Absolutely disgusted, will not be buying anything from them again. I will be reporting this to trading standards also. Scum 3rd world horrible arrogant staff”

Helpful Report

Posted 9 months ago

“I ordered a printer on the 19th of June 2024. I paid for next day delivery. I was home all day waiting for the printer as I needed it urgently to print some important documents. I was surprised to recieve an email saying the printer had been delivered to my neighbour. Firstly, I was home so there was no need to have handed it over to my neighbour. Secondly, I went to my neighbor and they confirmed that nothing was delivered to them. I called Argos and they sent me a picture of the delivery. I confirmed to them that that was not my compound. They obviously have delivered it to the wrong address. I was told to allow 24-48hours and I will be called back. No one called me. I have called at least 6 times and everytime am told to allow 24-48 hours. I even raised a complaint through their live chat and again I was told to allow 24 -48 hours for a response and of course no one has bothered to call me back. Not to even mention the deceitfulness and rudeness of the operators, After complaining bitterly about my experience, One operator promised to call me back in 6 hours for an update but never did. Another promised me I would my printer by 2 PM on the day of the call ( even placed me on hold to confirm the 2 pm time slot). All lies and deceit!!! I called today the 2nd of July 2024 and after placing me on hold, I was told to allow 24-48 hours again!!! I was still talking and the operator hung up. I had to call again and this time around I requested for a refund. the operator who introduced himself as 'John' said to allow 24-48 hours that it's been escalated to their resolution team, I asked him a question, "I have been told to allow 24-48 hours that someone will get back to me since the 20th of June and no one has. what do you have to say about this" and guess what? he hung up!!!! it is apparent that Argos staff are trained to hang up on customers. once I receive a refund, I will close down my Argos account and never again will I shop at Argos. This is by far my most horrible shopping experience not to talk of the immense stress they v caused me having to keep calling them and worse, me having to look for alternative means of printing. I purchased my last printer from Currys and it was hassle free. The only reason I went to Argos is because their next day delivery option was cheaper. Grievous mistake!!!! Poor service, poor operators, poor communication. just horrible!!!!”

Helpful Report

Posted 9 months ago

“The team at Haslingden and Bolton are people-conscious and customer-friendly”

Helpful Report

Posted 9 months ago

“Ordered £300 worth of items for next day delivery. They marked it as "Delivered- You already have these items!" when in all actuality, I never received any of them. I contacted customer services and all they could say was "Please wait 24-48 hours for our backend team to review the situation" It's been 48 hours and absolutely no response. They cannot tell me which property it was delivered to due to security reasons. It was MY order that I placed with MY money and MY name was all over those parcels and they have an issue with security? I've asked for a refund and I will absolutely never be shopping at Argos again. They're money grabbing, inconsiderate and rude. They do not value their customers, even the loyal ones.”

Helpful Report

Posted 9 months ago

“Ordered a washing machine which included fitting and removal of old machine in Hemel. The delivery driver Chris phoned us 2 hours before delivery basically telling us that he could only do delivery only. This Chris person seems to have a horrible reputation as he is on many reviews and seems to be a very poor excuse making employee. We simply cancelled and another company (Currys) handled it. Don't waste your time with Argos or lazy Chris :)”

Helpful Report

Posted 10 months ago

“Easy to use website just pay and collect”

Helpful Report

Posted 10 months ago

“Carnt find the stuff what I am looking as I can on the phone so when I go into argos and look on the screen it gives .e something different so sort it out then argos would be a lot better thN curry's”

Helpful Report

Posted 10 months ago

“I bought grass trimmer didn't work I took back.. They guy manager he is name Jason. He refuse to me refund my item.. I said to why u can't refund I pay£98 .. He said to me because ur indian. He racist to me.. I'm standing 4hrs to asked them give me refund. He very rude manager I don't think he is good for the business.. I'm really upset for wast my £98 even not working”

Helpful Report

Posted 11 months ago

“Can't login on the website to see my orders...Recapcha doesn't work and it's infuriating.”

Helpful Report

Posted 1 year ago

“Hi i was in your store in waterlooville looking for some help i was being served by a lady called sharon .i found her extremely rude . While helping me she she left me half way through our conversation to answer her phone . This left me very baffled as to why this happened so i left without purchasing the item i was looking for . Please hire more professional staff . I have shopped in argos Waterlooville manys times and never had this happen before . Sarah”

Helpful Report

Posted 1 year ago

“Ordered a printer, was faulty and wouldn't connect to WiFi, went to return where they refused to accept saying SN doesn't match number on the box, rang customer services from the store was on the phone for over 45 minutes only for them to say they can't do anything, store refused return and I'm down £35 and im stuck with a faulty printer.”

Helpful Report

Posted 1 year ago

“I was scammed by this company because they are now telling me that they didn't collect the item during the return process, however, they did. Be aware that if they have problems - they will hang up the problem on you. I ordered a wardrobe on the 17th of December 2023, they first delivered the item in the wrong color. I asked for a change of the item, then they delivered the item in the wrong color again. I started to struggle with the return finally because couldn't wait for more than 1 month to get the correct wardrobe. It took them 2 or 3 weeks to make a collection, which was finally done on the 1st of February, but without any messages, emails, or confirmations - just phone calls (you need to record them if you decide to order something). Now it's 12 March 2024 and this company still hasn't sent me any refund and started to tell me that they didn't collect the item and can't issue a refund. I assume that they operate illegally and scam their customers who want to return anything. Be aware of that, please. I'll go to court even though the sum of the order and money that I lost wasn't large (£322.95).”

Helpful Report

Posted 1 year ago

Argos is rated 2.7 based on 4,011 reviews