Argos Reviews

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

"At first, everything with them proceeds without a hitch; you regularly receive returns from the deal. The system first denies your request to withdraw money and directs you to a department that works to fix the problem within a day. After that, you can withdraw up to $400 once, but bigger amounts are rejected. If you don't comply, they then start to demand payment and threaten to freeze and seize your funds. Avoid investing in such sites because you will lose everything. I lost a hundred thousand dollars. I was able to get my money back after crying to a friend who put me in touch with the M-E-R-S-E-Y-H-I-P.C-O-M company."

"You say that you value your customers but......\r\nBelow is the reply that I got to a review I left after receiving a damaged item. I got in touch via the link provided (Facebook) only to be told \"we don't deal with these requests here, wait for a reply\". I repeated the fact that this was my reply and I was then told \"I'm placing you in the queue that deal with these requests\". I've been waiting for an hour and a half so far....You say that you value customers but the way that you treat them is contrary to this.\r\n\r\nReply from Argos\r\n2 days ago\r\nThank you for reaching out to us Simon. We sincerely apologise for the situation you've experienced and want to assure you that we value our customers greatly. If you could please contact us using the link provided below, we would be happy to review your concern and extend a \u00a315 voucher as a token of our appreciation.\r\n\r\n- order number\r\n- name\r\n- email address\r\n- contact number\r\n- full billing address inc postcode\r\n\r\nPlease quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster.\r\n\r\n\/\/www.facebook. com\/argos\/\r\n\/\/twitter.com\/ ArgosHelpers\r\n\r\n-Christopher\r\nDate of experience: 26 October 2024"

"You say that you value your customers but......\r\nBelow is the reply that I got to a review I left after receiving a damaged item. I got in touch via the link provided (Facebook) only to be told \"we don't deal with these requests here, wait for a reply\". I repeated the fact that this was my reply and I was then told \"I'm placing you in the queue that deal with these requests\". I've been waiting for an hour and a half so far....You say that you value customers but the way that you treat them is contrary to this.\r\n\r\nReply from Argos\r\n2 days ago\r\nThank you for reaching out to us Simon. We sincerely apologise for the situation you've experienced and want to assure you that we value our customers greatly. If you could please contact us using the link provided below, we would be happy to review your concern and extend a \u00a315 voucher as a token of our appreciation.\r\n\r\n- order number\r\n- name\r\n- email address\r\n- contact number\r\n- full billing address inc postcode\r\n\r\nPlease quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster.\r\n\r\n\/\/www.facebook. com\/argos\/\r\n\/\/twitter.com\/ ArgosHelpers\r\n\r\n-Christopher\r\nDate of experience: 26 October 2024"

"Bought a TV for son for Christmas.\r\nTo find out on Christmas morning that it has a badly broken screen.Then to go back to the Argos that it was bought in.To have the manager tell us that we broke it.Then to phone Argos and told that someone would phone back within 24 hours then to phone again the next day to be told another 24 hours then one hole week later to phone a different number to be put through to someone who said she was a high as we could go.That she had phoned the shop were we bought it from and she had said the manager said we broke it.Never have I ever had such a bad experience with a shop in all my life.will never again shop in Argos they will never get my or my familys money again.And I will be telling as many people about this as I can ."

"Brought an item & choose my collection point, only to find out the location\u2019s under renovation & my parcel sent to a random store . Contacted CS & showed up to a store & is unable to locate my item. Your CS in-store & on phone is unhelpful & complaint ignored."