Argos Reviews

Name: Argos
Rating: 2.69

2.7 Rating 4,063 Reviews

42 %

of reviewers recommend Argos

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Metrics

2.7

Based on 4,063 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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info@argos.co.uk

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Argos 1 star review on 26th October 2025

"Do Not Buy Bikes from Argos if You Want to Stay alive. And I am not even joking.\r\n\r\nI am absolutely horrified by my experience with Argos and their handling of a life-\r\nthreatening issue involving a self-assembly bike I purchased. The bike had a clear\r\nmanufacturing defect, which I noticed after the accident I had. After reaching out to\r\nArgos, I provided all the evidence, including photos showing a misfit rim and serious\r\nsafety concerns. I said I will escalate issue further if they will not resolve the case as\r\nthey ought to.\r\nDespite this, Argos ignored me and gaslighted me throughout the process. When I\r\nasked for documentation of the bike\u2019s quality check, I received no response, just\r\nplain email included in this review. Andrew H., an Argos executive, denied any\r\nresponsibility, blaming me entirely as the customer. He also failed to acknowledge\r\nthe fact that I had already taken the bike for an independent quality check, which\r\nrevealed the bike\u2019s instability and safety risks, including a misfit rim and potential\r\nbrake failure. Argos never conducted their own quality check, and it\u2019s clear from their\r\nresponse that they were trying to avoid any accountability. Andrew H. was a second\r\nexecutive who was dealing with my complaint. The first executive, Lee H., have\r\nnever took my complaint seriously and had a hope I will forget about what happened\r\nto me, by simply ignoring me. So I had to remind them about my case starting again\r\nfrom the scratch and receiving new case number. Don\u2019t ask what has happened with\r\nmy complaint with executive Lee-I was never updated on that. This is warning to\r\nYOU, every potential customer. Andrew told me Argos is not responsible for safety of\r\nthe products they are selling, which in reality they are responsible for selling unsafe\r\nproducts under The Consumer Protection Act 1987. Remember that. And remember,\r\nhe was trying to avoid responsibility but do not mind having a position of executive,\r\nwhile being incompetent of owning it.\r\nThis bike should NEVER have been sold. It is a serious safety hazard that could\r\nhave resulted in severe injury or worse. Argos' executives refusal to acknowledge\r\nthe issue and their dismissive attitude towards customer safety is shocking. My\r\nexperience has left me with lasting health consequences, and I strongly advise\r\nanyone to avoid purchasing bikes from Argos. Their negligence and lack of\r\nresponsibility make them a company that simply cannot be trusted when it comes to\r\nyour safety. Simply because they have clueless executives who only counting profits\r\nover customers safety. Do not make the same mistake I did\u2014stay far away from\r\nArgos when it comes to bikes!"

Argos 1 star review on 11th December 2024

Adrianna

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible ordered a scooter and it didn't arrive. Okay to take my cash and lie about date of delivery. Won't bother again. Disgrace!!”

Helpful Report

Posted 5 years ago

“Terrible!Lordshill Southampton. Be warned this store not only happy to sale you damaged stock but once you take home and find item damaged in our case a £400 TV when taking back after only 24 hours not only did we get told it was our fault but no refund given. On asking to speak to management top trump played they called security!Made to feel totally guilty for goods that have been sold by this store in a not fit for purpose and then being blamed by staff /second staff member, can I add very aggressive in way she spoke to us (yes you know who I mean delightful older lady acting service manager)damage tv ourselves!We do not have xray vision to see through box and protective cover lovely staff at lordshill store so how may I ask you can we tell its damage until out of box.Amazing even after customer service said to refund you refused. So off we went home and called help line to be told yes we would get refund and to take back in store but be best to take to another store as some stores will refuse but we would find one to take tv back in the end!Am I missing something here ?Starting to think is there a limit each day a store can do refunds on goods ?Also how can staff be allowed to adjust the returns policy to suit them?Plus do they get special training on how to belittle and intimidate customers. I am hoping that at some point some one at Argos head office will take note of this and kindly address staffing issues at this store. Have shop at Argos for many years and never felt so embarrassed and made to feel a mug.If you want to get rid of your hard earned money then pop along to this store to day .As Argos Takes Care Of It !”

Helpful Report

Posted 5 years ago

“Live chat staff will lie about their returns policies just to get you to leave. Twice I have argued with representatives on a return in which they refuse to process my refund despite being well within the guidelines of their refund policy, instead of doing their job they chose to make up their own policy and couldn't even back it up when asked where it says that. What's going on argos?”

Helpful Report

Posted 5 years ago

“Disgraceful service. Ordered and paid for two items, booked delivery for afternoon slot, it didn’t arrive. By 10pm they were still promising it was on its way, nothing arrived. The following morning rearranged for the next day, exactly the same happened. Almost impossible to get through on the phone, holding on for hours and then they cut you off. Avoid Argos at all costs, their staff are inefficient liars.”

Helpful Report

Posted 5 years ago

“Argos customer service is shockingly bad you can't speak to anyone you have to go on live chat. They just cut you off or pretend to be transferring you. I have spent hours on live chat. I bought a washing machine in April. I paid to have it installed the man who installed it left a leaking pipe under the sink. Argos refuse to take any responsibility. Just terrible service.”

Helpful Report

Posted 5 years ago

“I'm having exactly same problem as previous people. Try to phone and told that they cant help and please use live chat. But can't connect to live chat! Is this some sort of argos ploy to avoid talking to people or because they cant cope with all queries. I was calm before i rang but blood is boiling now. I just want refund! Are they hoping we all give up !!! I cant even choose below that I tried phoning and live chat.”

Helpful Report

Posted 5 years ago

“I bout a £103.99 MAxi climber July 2019, it broke after 2 months rang Argos they changed it the next day. March 2020the same break happened on the replacement MAxi climber, stores and phone lines now closed due to COVID went to Argos pick up point in Argos told Argos would stand to date when stores opened again. Went to Argos Kilner way today, told to call number 03456004408, number told me to go on live chat, waited 25 minutes on live chat for someone called Oceana. Explained in chat, she said I was out of year warranty, tried to explain I'm not, Oceana sent same message out of warranty. Oceana did not read what I'd put properly and went on to add a sarcastic smiley face and waste my time being facetious. No further forward. Apparently my only option now is to write an official complaint which I will do. Don't buy a maxi climber they break very easily and the you can't get them replaced, ending up with a big piece of equipment gathering dust.”

Helpful Report

Posted 5 years ago

“Avoid collecting anything from Argos at all costs. Dreadful experience, beyond appalling customer service. Nobody takes any responsibility for your item, the customer has to do all the chasing and if it is lost you have to spend hours on the phone....”

Helpful Report

Posted 5 years ago

“Bought a laptop on the Argos website to help with home schooling. Realised once it had arrived I didn't need it. Whilst I opened the box to inspect it, it was never switched on. Tried to return it post-lockdown and Argos are saying I can't because the security seal is broken (i.e. I opened the box...). Thought I had the right to inspect (and return) goods sold online (distance selling), but apparently not with Argos...”

Helpful Report

Posted 5 years ago

“Beyond appalling. Phone help line always ends with prerecorded message "we're sorry, we're unable to help... use live chat". But live chat never connects, the number of minutes to wait never changes then emails with a blank 'transcript' of the conversation you never had. Also, the phone line always begins with "we're really busy at the moment..." - but of course they can't be busy at any time because the help line is not accepting calls. On another occasion, unrelated to the help line, an order was accepted, a delivery date given, a confirmation text sent and credit card debited, then a few days later the order was cancelled by Argos - no notification, nothing.”

Helpful Report

Posted 5 years ago

“Argos lost my order - an expensive TV. Getting through to their customer services was awful and took ages. They kept cutting me off the chat. They wouldn't accept my evidence about what had happened - insinuating that I was trying to pull a fast one. I always had to contact them - they even said that they were unable to contact me via email (?!). Basically, the customer has to do all the running when they mess up - spending hours on a customer service chat facility that is simply not fit for purpose. Terrible experience. Never again.”

Helpful Report

Posted 5 years ago

“Washing machine arrived on Friday, nice guys and no problem connecting machine. Checked machine on rinse/spin cycle and no problem. Turned machine off and left door open to air. Saturday morning floor flooded. Checked machine again and all OK. Did wash on Sunday and again drum started to fill with water when cycle was finished and machine switched off. Couldn't get through to after sales at w/e so went on chat line. After a very long wait got a 'helper' and was told she couldn't deal with me as my partner had ordered it and would need to speak to her as per Data Protection. I told her she was unavailable at this time and we were chatting online so how could she speak to her and it was a fault I wanted to report on 2 day old machine. She said she could not deal with problem. Three hours later, contacted chat line as my partner was now available and got a very nice lady and I explained about previous call. No problem to her, replacement machine would be sent out but as it would take 3 weeks she gave me engineer's phone number for it to be repaired meantime. I have given one star due to very uncooperative first so called helper. Five stars to the second lady. Ps I explained my partner was NHS hospital worker and needed machine to wash her uniform, especially in the climate she is working in. Still no help from first lady helper. Absolutely shocking and Argos should be ashamed of themselves.”

Helpful Report

Posted 5 years ago

“I ordered a fridge and paid for it, received confirmation message and awaited the delivery. I didn't receive the item and I called the customer care team and they advised me to go for live chat. I waited for about 2 hours to get someone online and got a reply that the delivery man called to the given number and no one answered. I haven't received any calls and I awaited the delivery since morning. Their customer service is disgusting. Im still awaiting my money to credit to my account.”

Helpful Report

Posted 5 years ago

“I’ve never written a bad review in my life.. I order a tv a week ago through the Argos app went to check out and the payment wouldn’t accept and I cancelled it and tried again and the same thing happened.. but both payments were pending in my bank account which was deducted from my account.. I went to my local Argos ( Camborne Cornwall) and ask for the customer service number and a member of staff told me that they can’t even get through to customer service and believed they had be blocked. I got the number and tried even option and got cut off each time. Whilst waiting for this number from staff several customers came to the store will the same issue. After seven days on got the money credited back to my account. This is not acceptable service.. I understand there is a high demand for online shopping but when you take our money but we are not receiving the goods.. we should be able to contact someone to resolve these issues.. this is causing stress to people in a time that’s difficult enough.. take responsibility for this poor service and sort it or don’t continue this to advertise your goods..”

Helpful Report

Posted 5 years ago

“Argos are liars and they do anything they can to scam people out of refunds, including making false police reports to get people out of the store if they ask too many questions. It happened to me. Bought a phone in lockdown, it was delivered faulty, their website said take it back for a refund but when I got there I was refused. They told me to get it repaired myself and they would take no further responsibility for it. Absolutely shockingly rude staff and managers. After been a customer for 10 years I’m never going back again, this has truly been the worst experience I have ever had with a store.”

Helpful Report

Posted 5 years ago

“Appalling service!! Just cancelled my delivery at the last minute despite receiving an email to confirm my expected delivery 2 days ago. Tried to contact them via the helpline but have been told I have to go on live chat 20mins into live chat and still no answer. Never shopping with them again!!!”

Helpful Report

Posted 5 years ago

“Argos Gypsy lane Luton Lu2 area in Luton Retail Park. Never ever buy fromArgos as I bought vaccume cleaner and it was faulty so I asked for replacement and Argos store manager said we will contact to company and Type no did contact after 2 months. then again after 3 months and then Argos told me you don’t need to contact us and When we will get reply back we will contact to you, it’s been 2 years and when I called back and asked them with the receipt and then they said we don’t have any record and why did you done after 2 years. What a lier Argos Manager and staffS are.”

Helpful Report

Posted 5 years ago

“USED bicycle sold as NEW! Don't trust them. Complained to customer service, they told me to travel 3 miles to a store to get a replacement. NO remorse or responsibility, not acceptable! Order 6384154701.”

Helpful Report

Posted 5 years ago

“It's understandable that things need to change due to COVID but Argos easily has the worst customer service setup on the market right now! The 'live chat' takes hours to get through (if it ever does), the people on the other end have cut me off multiple times and the one time I did get on and discuss the issue, the person did not send the chat on to my email. Then trying to phone to discuss it with someone you get taken down a tunnel of options to only then be hung up on and saying that nothing can be done. Pathetic.”

Helpful Report

Posted 5 years ago

“Have been trying to get a VAT receipt (which the advisor said they would send but have still not received). I have tried to contact them and cannot - the live chat did just kept spinning and received a message to say that I must have been cut off so tried again live chat connected at 10.33 and it said that I would be dealt with within 28 minutes. It is now 11.25 and I have still not been dealt with. - Service is absolutely appaling.”

Helpful Report

Posted 5 years ago

Argos is rated 2.7 based on 4,063 reviews