Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 450 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 1 star review on 1st January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a beautiful 7’ mountain pine type tree in September 2020 along with a stand up slim storage bag to store afterwards. Unfortunately, the bag ended up being more work than it was worth. Since the tree did not go up until December and did not take down until January, I was unable to return the storage bag due to the very strict 30 day return policy. I called customer service anyway to explain the situation and was treated very rudely. It’s one thing to explain the policy, but beware if you should try to discuss the policy or anything else as the rep, Johnathan and supervisor Jeannie were very rude, condescending and unprofessional. The tree arrived after the bag, so I am not sure I would have made the 30 day deadline anyway. When I brought this point up, I was told that I should have ordered the tree first and then the bag. When I tried to respond to that, as I bought them at the same time to take advantage of the sale, I was cut off and talked down to. It is a shame to have a business treat the customer so poorly as if it were not for us customers, their would be no Balsam Hills business. I have always been treated well and with respect on previous occasions , so I am not sure what has changed with in this company. I would not recommend buying your trees and products from this company. The products are over priced to begin with, but there is absolutely no excuse for a business to treat the customer so poorly as this can make or break a business.”

Helpful Report

Posted 3 years ago

“Purchased a 9 foot thousand LED light Christmas tree. It came with 35 replacement LED bulbs. Within the first two Christmases, the 35 extra lights were exhausted. However, when you try to re-order LED replacement bulbs, they do not sell them. They told me to purchase them from Lowe’s or Home Depot, however, they do not fit in a balsam Hill tree. In summary, they sell Christmas trees worth thousands of dollars but will not sell you replacement LED bulbs. Shameful.”

Helpful Report

Posted 3 years ago

“I have had the tree for 1.5 years. A section went out in top. I replaced every light and still nothing. Watched all their videos on repair and still nothing. I decided to call and a few sentences in the woman hangs up. I called again and the man said " well we have a great sale on trees right now". It isn't under warranty as I hadn't bought it from them directly but did buy it new. Now they don't sell one of the replacement lights but they still sell the same tree. He told me there was nothing he could do but sell me a new tree. Like I'd buy another tree from them. Not likely”

Helpful Report

Posted 3 years ago

“The trees all look beautiful online the customer service people obviously are officing from home I had one person belch today when I was trying to talk to him I had to call four times. The bottom of the tree section all lights worked section 2 and section 3 attached did not work the lights never came on. It was extremely hard to attach section two and Section three I was advised to use 10 W 40 and the lights never did come on it was extremely difficult to take down and disconnect it was very flimsy. The first two representatives were helpful the third one told me he was going to email me to return labels no cost to me when I open my email shipping label said I had to pay $50 total I called for the fourth time the representative assured me he would make notes I also took a picture of the Christmas tree for evidence that the second and third part of the tree the lights do not work this is extremely frustrating and unprofessional and you should be able to return a tree that’s defective at no cost to the customer I will never purchase anything from balsam trees ever.”

Helpful Report

Posted 4 years ago

“Worst Customer Service I have ever received! Balsam Hill repeatedly lied to me about delivery status of order And after numerous wasted hours on hold was either hung-up on or was disconnected and no-one ever returned calls. I was charged a restocking fee of $99 for returning a duplicate tree that BalsamHill erroneously shipped to me! I will never recommend this company to anyone and will strongly advise against dealing with this company!”

Helpful Report

Posted 4 years ago

“Awful customer service on very expensive products. Buyer beware”

Helpful Report

Posted 4 years ago

“Poor quality and abysmal customer service. The tree arrived just before Christmas and upon setting our presents under the tree on Christmas, we discovered the trunk of the tree had been shedding large amounts of brown plastic or whatever is tackily glued to the trunk to give it texture. Piles of brown flake we now needed to clean up, but also didn't feel comfortable letting out child around. Balsam Hill won't accept responsibility since it was just after Christmas when I contacted them about the issue. We literally had the tree up for a week and they won't take it back. IKEA has a similar looking tree, with out cheap flakes on the trunk, without flame retardants and it costs a quarter of the price.”

Helpful Report

Posted 4 years ago

“If you are looking for a Christmas tree do not buy it at Balsam Hill. This was my first year buying an artificial tree. I wanted a nice one so I spent $600 at Balsam Hill. When it came I waited two weeks to take it out of the box because my floors were being replaced. When I did: I was shocked by how heavy and difficult it was to put together. It came in five separate pieces with cords everywhere. I got help to put it up but had even more difficulty taking it down. I realized that it was just too heavy for me by myself. When I called the company about a return or exchange they were rude and said it wouldn’t happen. It was after Christmas so there was no excuse they would accept. I spent the whole day dealing with it. The manager said the big bosses don’t take calls, and just say no to everyone when they ask. I filed a dispute with my credit card company and I urge everyone to go somewhere else for their trees.”

Helpful Report

Posted 4 years ago

“Like the many reviews below, we were also disappointed by the poor customer service. 2 of our items never arrived and I had to call customer service to find out they were sold out. Weeks later, I was only partially refunded for one of the items. After another 20 minutes on the phone and confusing excuses by the customer service agent, (telling me I used a USPS discount which was not true), I was finally refunded for the product without an apology. Will not be using in the future.”

Helpful Report

Posted 4 years ago

“Ordered an expensive tree skirt for my first at home Christmas , never arrived. Waited 6 weeks, they didn’t make it right and have foreign customer service that barely speaks English.”

Helpful Report

Posted 4 years ago

“We will never order from Balsam Hill again. We ordered a tree on 12/15. We did not need but the prices looked good and as we had a real tree this year we thought we could put the fake one away with all our other Christmas stuff. I called prior to ordering and confirmed they would do the 14 day price match. At that time I was assured they would. Fast forward FIVE days and the tree price dropped $185. I called and confirmed the price match receive a confirmation code and the agent was very helpful. Fast forward two days and no confirmation email so I called back and now was told they denied the price match and there is nothing they can do. I have talked with four agents, three have said yes to the match but the supervisor said no. The team that makes the decision is not reach able and the agents have no authorization to honor anything that was previously said. Very disappointed and very frustrated that NOOONE will help us.”

Helpful Report

Posted 4 years ago

“We bought our Balsam Hill Pre Lit Tree a little over 3 years ago. We get the tree out to put it up for Christmas this year and none of the lights in the top section work. My husband did a little investigating to figure out which bulb needed to be replaced, there were several bulbs not working. He took the strand off the top of the tree. After working on it for over 3 hours, we've decided to just buy another strand of lights to add to the $700 tree! Since we bought it over 3 years ago, it's not under warranty! It's poorly wired. Some of the bulbs are also very hot. Very disappointed!”

Helpful Report

Posted 4 years ago

“My experience with Balsam Hill is always pleasent, the shipping is great, and of course the sales are nice thru out the year. But please beware of ordering anything for the Christmas Season or any season for that matter 30 days or more out. I took advance of the Labor day sales on Christmas decorations and Garland in September, and put it away for My Advent Season. I put up all my 8 Pieces of Battery Operated Fraser Fir Garland and was extremely Happy with the look of my house until a week went by. My Daughter and I were shocked to realized that we had to replace the batteries! We did so and put the lights on a shorter timer hoping they would last till the end of Christmas but they only made it another week! I've spent a fortune on Batteries and would have to say I'm disappointed that I can not return these and exchange them for garland you simply plug into the wall. I would not recommend anyone to purchase this garland or wreath for that matter because my battery operated wreath from this company does the same thing. Again, I'm a very disappointed customer.”

Helpful Report

Posted 4 years ago

“The tree lights are terrible. I had some color bulbs go out. I ordered some from Balsam Hill. I tried to replace them and the new ones don’t light up. I even pulled an good bulb and put it in a socket where a bulb was out and results the bulb did not light. i followed instructions on the video but a no go. My question is is a no replacement once the bulb goes out? If so Balsam Hill trees really no good.”

Helpful Report

Posted 4 years ago

“Horrible customer service! Beware before you buy a tree from them. Our tree had a problem the lights and the remote that they would not remedy. Option was to take down our decorated tree and send it back. Customer service is terrible!”

Helpful Report

Posted 4 years ago

“Our 10' tree starting leaning from year one. The lean was so significant I was afraid to put the tree up this year. In December 2019 I sent Balsam Hill pictures of the leaning tree undecorated and they agreed to send a warranty replacement. In October I got an email to confirm my shipping address that I responded to the next day. Balsam Hill told me that email fell through the cracks. By Thanksgiving 2020 I had heard nothing from Balsam Hill and so called to find out where my warranty-replacement tree was. That is when I was told it had never shipped, but should arrive by mid-December. This is an enormous tree and takes a few days to fully light and decorate so I was worried about having a tree for Christmas 2020. The tree arrived in early December with a very wobbly stand. Balsam Hill sent out a new stand. That replacement stand was very rusty. I put the tree together in both stands and it leans. In the rusty stand the lean is so bad it really is unsafe. Additionally, in the interim, Balsam Hill switched from metal discs at the branch hinges to plastic. As I was putting up the tree, three limbs fell off and the replacement parts sent to "fix" this problem broke when I tried to use them. Balsam Hill is now of the position that they sent me a "free" tree and they're done. Two defective trees. Three defective tree stands. Balsam Hill says they've honored the warranty and I have no tree that I can put up for Christmas after spending $900.”

Helpful Report

Posted 4 years ago

“Tree was wonderful but they would not honor sale price!!! Tree was wonderful but they would not honor their sale price. In October 2020, I spoke to the Balsam Hill Customer service rep and explained that I was looking to upgrade our tree—also from Balsam Hill. I explained to the salesperson that my only hesitancy about purchasing the tree in October was that the same tree might go on sale in November and I’d be out the difference in price. The rep was nice and reassured me, that should the tree go on sale—Balsam Hill would honor the price. Based on this reassurance, I went ahead an ordered a $700 Balsam Hill tree. Fast forward one-month and the exact tree was discounted by $200. When I called up Balsam Hill to request the difference in price, I was told sorry—the best we could do is give you a $20 coupon toward your next purchase. As much as I love Balsam Hill trees—I will never purchase from them again and neither will any of our family members. Order #H012953386”

Helpful Report

Posted 4 years ago

“This was by far the worst experience I had with online shopping this holiday season. I ordered an in-stock bolt of ribbon on November 10 which was supposed to be delivered within 5-10 business days. After three weeks of waiting, I contacted customer service via their online contact form for a status update. One rep responded that the order would be delivered on December 8 but hours later, a different rep said they didn't know when it would arrive but gave me a link to follow the supposed progress of the shipment. On December 11, I received an e-mail saying the order was running behind but on track to be delivered by December 15 and that I should call them if it didn't arrive by then. On December 17, I placed that call and the service rep had even less information than I did and was going to send an e-mail to "the office." At this point, all I wanted was to receive the item so that I could return it for a refund so I asked for the $10 return fee to be waived given all that has unfolded. I was given 100% assurance that I would not have to pay that fee. The package finally arrived today so I contacted Balsam Hill for the RMA and shipping label. I guess I should not be surprised that they are NOT going to waive the return fee. Now I just need the label so I can run to get this shipped ahead of the December 25 deadline they impose. I really resent the way this entire process has unfolded and I will NEVER buy from them again. I almost bought a tree from them this year so I guess I dodged a headache on that one. (By the way, the ribbon is beautiful so I would have been happy with this had it arrived in time to be of use to me but I had to buy a substitute bolt when it was so late in arriving. I do fear the refund process but will open a dispute within PayPal if Balsam Hill doesn't come through in the end.)”

Helpful Report

Posted 4 years ago

“I ordered a tree in November and it has been stuck 'processing' for over a month. Despite 2 long calls with customer service assuring me that they would ship a new tree, expedited shipping, nothing has happened. They would not allow me to cancel the order, and I can only return the tree by waiting for it to arrive and then sending it back and waiting for a refund to process. One month in, $300 spent, and I have nothing to show for it, nor any hope of receiving this tree! I'm now in the process of contesting this charge on my credit card.”

Helpful Report

Posted 4 years ago

“Balsam Hill refuses to sell me a replacement remote 4-button for clear/multi-light trees. I said SELL not replace, they will not sell it to me because I wasn’t the original owner!!!! They continue to ask for an order number or account number knowing damned well I don’t have one. VERY POOR CUSTOMER SERVICE!”

Helpful Report

Posted 4 years ago

Balsam Hill is rated 1.3 based on 450 reviews