Balsam Hill Reviews

Name: Balsam Hill
Rating: 1.26

1.3 Rating 424 Reviews

4 %

of reviewers recommend Balsam Hill

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Metrics

1.3

Based on 424 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

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Balsam Hill 4 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a 42" LED Balsam Fir Tabletop on Monday night and purchased 3 day shipping with expectations that the tree would arrive by the weekend (for family photos for our holiday cards). I did not receive a tracking number and reached out to BH's customer service, only to find out that they had no idea when the tree was going to ship. After spending a few more minutes discussing, BH offered to file the case for a refund of the shipping fee (needs to be reviewed and approved). They did not offer any overnight shipping options or any assurance that they would address the issue to make sure the tree arrives on time. I am VERY disappointed by BH's customer service and false advertising of shipping expectations. I'm going to be leaving reviews where I can to help other consumers not fall into the same trap. Do not purchase a tree from this company if you need it by a certain time frame (shame on me for waiting too long) and definitely do not pay for the expedited shipping because you will not receive your tree on time and will go through the same headach.”

Helpful Report

Posted 3 years ago

“Second year for this tree. Major light problems, lower sections are so loose had to use wire to hold them up just to get the tree to look half way decent. Still has huge gap’s between branches. I followed the instructions and it still Looks like a Charlie Brown tree. Spent probably 4-5 hrs on it. Waste of money Home Depot has better trees for a lot less money Ready to throw it in the garbage.”

Helpful Report

Posted 3 years ago

“My tree came defective. Contacted customer service who was unable to help. I requested someone who knows about the tree construction to contact me. We corresponded via email but since I’m not a mechanic, all the videos they sent were useless. I just wanted to speak with a live person and they could not provide this. For the cost of the tree I was expecting to be wowed and not see a Charlie Brown Christmas tree. In addition, I’ve been trying to cancel the tree collar I ordered which after 2 weeks have not received. Been on numerous phone calls and emails to no avail. What a horrid company to deal with. I can’t believe you are still in business!”

Helpful Report

Posted 3 years ago

“Balsam hills products are wonderful. The customer service on the other hand is dreadful. They shipped me the wrong stand for my Christmas tree and refused to take it back and replace it with the correct one as I contacted them too close to Christmas. Will never buy from them again. Too many good alternatives now. So sad to treat customers so poorly.”

Helpful Report

Posted 3 years ago

“These trees are cheap Chinese plastic so bad Walmart trees are much better I spent 1700 boy did they screw me KEEP away junk and I mean junk”

Helpful Report

Posted 3 years ago

“Worst customer service experience of my life. Because of their extremely misleading website (you have to click behind tabs to see that only some trees have features that are advertised on the main page) I received a tree that did not have the "Easy Plug" feature. They sent me an email letting me know I could return that tree and they would send me another promising me that the "Easy Plug" would be included. They repeated over and over again that this tree i ordered "Always has an easy plug". I called them two times and responded in email that I was concerned they would send the wrong tree. The reassured me that it would have the "easy Plug" ....tree came, NO easy plug. they then told me I could pay an extra $300 to get the easy plug and they would give me....15% yes FIFTEEN percent off for my trouble. HOURS were spent on the phone with them HOURS and HOURS.... Then they sent me two shipping labels to return the two mistake trees.... telling me in emails I could call fed ex and they would schedule a pickup. Well I called fed ex, and they don't do pickups for this type of label. So now because Balsamhill messed up I get to ask a neighbor to use his truck so I can haul two huge tree to fedex to return. Sooooooooooooo....yeah beware.”

Helpful Report

Posted 3 years ago

“I ordered a tree and they said it shipped on 23 November. When I followed up they kept blaming the delivery partner. After asking customer service three times to look into the matter they kept just sending a standard reply. Nobody did anything. Now (1 December) they have told me they looked into it and the tree is ready to ship ...the same tree that shipped on the 23rd. It might get to me 8 to 10 business days after it ships. Whoever that occurs. Christmas is nearly here, I have spent many hundreds of pounds for what is supposed to be a premium product, and have no tree, no refund, and a company that simply can’t be bothered to help. Don’t order from them. You are just a number and they don’t care about your business at all.”

Helpful Report

Posted 3 years ago

“I ordered a very expensive 10' tree from Balsam Hill. In each of the three years we put up the tree it leaned a little more every year. When I used the tree in 2019, I secured it to the staircase railing because the tree had developed a 10 degree tilt. I contacted BH and was told they would ship a warranty-replacement tree closer to the 2020 holiday. End of October 2020, I confirmed my address with BH at their request. I heard nothing back from them. Around Thanksgiving 2020 I contacted BH regarding the warranty-replacement tree. I was on hold for well over an hour, both on "customer service" and on chat. The tree has traveled more than Santa's sleigh. It was shipped to my west coast city, then for reasons no one can explain all or some of it was shipped back to the east coast, then shipped back a couple of hours from my home where it has sat for a week. BH advised me the tree would need to be picked up, which I have no ability to do - the boxes are massive. If I can not pick up the tree it will be returned to BH after 5 days. Warranty replacement should not be this difficult, or this frustrating. It's December 2020. I have no Christmas tree. I have no idea if or when I will be receiving the warranty replacement. Avoid this company at all costs. The trees are nice. The warranty is useless. The customer service is non-existent.”

Helpful Report

Posted 3 years ago

“Would not recommend this company Ordered the tree nothing arrived. Sent email to track order and they sent an email back to say they were out of stick and in return sent me a 10% voucher to buy another one but much more expensive. con artist at their best.”

Helpful Report

Posted 3 years ago

“We purchased a 7 ft slim pre lit Frazier fir. It was nice the first year. After that the lights seemed to always be out. Very disappointing. We bought this cause we don’t like putting lights on. They didn’t help when we called customer service! Would never purchase a balsam hill trees again. Too pricey for what you get”

Helpful Report

Posted 3 years ago

“Second year we set up our tree the bottom section went out! Replaced over 50 bulbs before they would come back on. Many were smoke colored. I does stay lit after bulbs go out but it has a limit. So tree was great again after 2 hours of pulling and changing bulbs! Decorated and enjoyed for 2 weeks! Top went out! This year was going to order bulbs. Site said contact customer service if ordering more then 3 packs. I did they sent me a case#00988551 They said someone would contact me. I received an email in troubleshooting! REALLY! I called customer service. After holding for 25 minutes I left a call back request. DO NOT BUY!”

Helpful Report

Posted 3 years ago

“My experience with Balsam Hill has been an absolute nightmare. We were so excited to receive our first tree. We opened the box to find a dusty ripped bag. Once opened we found it had another shipping label in it, they shipped us a tree that had previously been returned. No problem, we can get a new bag and understand that sometimes people just return perfectly fine items. Well we set it up and half the top portion lights don’t work. One that does is backwards (green on white setting and white on color setting). We call and start the exchange process. The agent was nice enough and we were able to print the label, re-box the tree, call fedex and return it. Second tree arrived, we go to set it up and the fancy base is broken. We realize this stuff happens and call, they offer a replacement base. We aren’t thrilled to have to replace a base on a $1500 tree. We go along with it. Next day, we call as we see the tree is now $1200 vs $1500. Since we have had such a poor experience we hope they will price match. The supervisor chose not to, so we decided to return the broken tree and get a refund. We do the whole return process again. A week after still no refund, I call and they have no record of a refund that needs to be processed. Over $1500 I spent and I have had hours of time returning, emailing, chatting and calling. They now want me to send the shipping label proof, etc. I just can’t even. I’m in a dispute process with PayPal- avoid them at all freaking costs. Oh and the tree wasn’t even that nice. We bought a nicer looking one for $300 at sams. No fluffing needed and great return policy. Merry freaking Christmas.”

Helpful Report

Posted 3 years ago

“Sorry to hear that you had a bad experience with Balsam Hill, What went wrong? Help future customers by talking about customer service, price, delivery, returns & refunds. I’ll talk about it. Believe ALL OF THE NEGATIVE REVIEWS. When you invest $1200 for a tree, you shouldn’t have problems that start in year one and continue to get worse. Terrible customer service. Terrible product. There should be repercussions for such a TERRIBLE. and DISHONEST company.”

Helpful Report

Posted 3 years ago

“DO NOT BUT A TREE FROM BALSAM HILL!!! Wanted to give ZERO stars, but this was not a choice. I can echo all of the reviews concerning lights. This is year three and the frustration is real. We have had light issues since the first year, and now with year three we have 3 complete sections of non functioning white lights and several limbs of no color light sections. PLEASE TRUST THESE REVIEWS AND DO NOT WASTE YOUR MONEY!!!! I purchased my mother in law a tree from Lowe’s the same year I purchased our tree and her tree is up and beautiful in her home with NO LIGHT ISSUES. Disappointing is not even a fair review. More like DISGUSTED.”

Helpful Report

Posted 3 years ago

“Do not buy a tree from Balsam hill. Trouble with lights year three and customer service said it was not their problem. Now year 4 and three sections of lights out. This tree is only a source of complete frustration and a total waste of money. Paid $1200 thinking we would have a ten year tree. What a horrible product and company that takes advantage of their customers. DO NOT BUY!!”

Helpful Report

Posted 3 years ago

“Purchased 7’ balsam hill tree with lights. Three years later, after warranty runs out, most of the lights do not work the day we unpack the tree from its original packing which we repack every year. Balsam hill will do nothing about it and didn’t even offer an apology. Will never purchase from them again. Hundreds, if not, thousands of complaints about this company. Shut this company down. Terrible product.”

Helpful Report

Posted 3 years ago

“half the lights don't work year 3, they no longer sell my style of replacements. also, were no help after 50 minutes on the phone with customer service.”

Helpful Report

Posted 3 years ago

“Disappointed that such an expensive tree uses the same cheap Christmas lights which when one blows out, the whole strand goes dark. It's been over an hour and I'm still looking for the dead light. and it appears I have at least three dead strands. This would be the fourth season it has been used.”

Helpful Report

Posted 3 years ago

“Wish I could enter a negative star. I spent a lot of money on a 10 Foot Balsam Hill Tree with permanent white incandescent lights about 5 years ago. It sets-up and takes down easy but every year the lights have progressively gotten worse. When I set is up this year (Nov 27 2020) only two spots on the tree lit-up the rest of the tree was dark. Trying to figure out the issue with the lights is like trying too fine a needle in a hay stack. I bought this tree to avoid this issue. Unfortunately it has proven to be a bigger exercise in frustration than having a regular tree! Now I have to go out and buy half a dozen strands of white lights to cover the tree. I feel like I have been taken to the cleaners by Balsam. Their trees are way-over priced but might be worth it if they were reliable year after year. Unfortunately, that has not been my experience. What ever you do save your money and don't buy any tree from Balsam. You'll regret it.”

Helpful Report

Posted 3 years ago

“Awful trashy tree for 800$ and they refused to refund us our money and argued and told us to keep it. And they are rude horrible people with terrible customer service”

Helpful Report

Posted 3 years ago

Balsam Hill is rated 1.3 based on 424 reviews