Fashionnova Reviews

Name: Fashionnova
Rating: 1.97

2.0 Rating 2,834 Reviews

23 %

of reviewers recommend Fashionnova

Company Reviews

Metrics

2.0

Based on 2,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Fashionnova made you happy

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Fashionnova 1 star review on 22nd August 2023

Anonymous

Fashionnova 1 star review on 28th February 2023

Ms Madaf

Fashionnova 1 star review on 27th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Besides this experience I would rate Fashionova 4.8. Usually the shipping is on point for Fashionnova for me but not for this transaction. I ordered earlier in the pandemic and the tracking was still way accurate than this. TDLR: The tracking info is not working. My package is later than the estimated delivery date and still not delivered. The following is my experience. Nov. 23: ordered clothes. Spent about $83.00 Nov. 23: say the clothes shipped; estimated delivery Dec. 3 Nov. 28: email with estimated delivery for Nov 29 Nov.: 29: tracking number stops giving updates and the package's last location is Tennesse. Dec. 2: messaged them about not getting any tracking info 7 Dec. 3: they give some generic message about how lots of packages are delayed because of Black Friday. I message them back and tell them I bought it a week before Black Friday. Dec. 4: send them another email about how I ordered before Black Friday and that the tracking info is not updating Dec. 5: another email about Black Friday shopping when I told them I did not order on Nov. 27th or later Currently: No idea when my package will arive, if it will arrive. Idk whats up.”

Helpful Report

Posted 3 years ago

“I’m so mad with Fashion Nova. I ordered one item from them and the estimated delivery date kept changing and I chose expedited delivery. This was for my 16th birthday and now I can’t wear it.”

Helpful Report

Posted 3 years ago

“Don’t ship on time and take money”

Helpful Report

Posted 3 years ago

“I ordered my package on November 26, 2020. Says it takes up to 5-8 days it’s been 9 days. And it says my package is still in Elizabeth NJ. That’s literally across the state I live in, I’m in california. Very unhappy”

Helpful Report

Posted 3 years ago

“Never got my package it says it’s in Elizabeth NJ When I live in California. It’s literally across the country waiting for someone to email me back or help me get a refund. Very unhappy”

Helpful Report

Posted 3 years ago

“This evil disgusting company. that likes to steal people's hard earned money. there clothes is garbage anyway. my package was stolen BEFORE it even set foot in my city. What kind of bs is that? and fashion nova wont disclose any information. I cant wait for this company's business to go into bankruptcy with their cheap under sized clothing. I hate them so much!”

Helpful Report

Posted 3 years ago

“I am completed disgusted with the processing of 3 of my orders missing And over 10 calls 8 emails and being sent to over seas reps with no updates. I am appalled that my money has been taken 3times yet not one person who represents this brand can contact me to resolve these issues. All overseas reps read off a promoter and have the same information thst I can find my self. The carrier for UDS is also upset and wants to repost Fashion Nova for having all your customers callin them on packages which they do not deliver outside of their state. This is insane if there is no one in the US to Recify issues with long time loyal customers. 25% off does not justify the chaos I have endured! Additionally I was informed by one rep call one of the California retails. She was rude at Montebello saying they are advised not to help online customers when I’m sure online sales are their bread and butter. YOUR BRAND YOUR RESPONSIBILITY NOT THE COURIER. If you can’t have a person or team responsible for the US complaints and sales then Fashionnova should be boycott. I rep them on IG with a large following and will start a #FashionNovagottago hash if my stuff is not resolved. 3 orders since Nov 4 with zero communication!!!”

Helpful Report

Posted 3 years ago

“Still waiting although I have a delivery confirmation email of Nov 26th (Order placed on Nov 22nd). No package came. Tracking number through USPS yields no updates since the 26th. No contact from Fashion Nova at all. Almost starting to feel like a covid scam”

Helpful Report

Posted 3 years ago

“Who else says their package is still stuck in NJ when you live somewhere else??? I placed order mid November and still waiting for my order stuck in Elizabeth NJ. Haven’t hear from them at all.”

Helpful Report

Posted 3 years ago

“Who else says their package is still stuck in NJ when you live somewhere else??? Worst company I ever ordered from. I was a loyal customer for years idk what happened...”

Helpful Report

Posted 3 years ago

“I ordered with them several times and although I do not agree with their return policy, I continued to purchase. The last two times I purchased with this company they did not apply the promised discount code, one was "BOGOFREE", I have screenshots of the before and after purchase where it shows that the purchase was discounted. I contacted "customer service" in which Jose was less than helpful. I am truly disappointed in the way this business is run. Not applying a promoted discount is fraudulent and a complete breach of a promise you make to your consumer. Fashion Nova utilizes social media influencers for advertisement to the working class people that are currently under a lot of stress and PRESSURE! I am a frontline EMERGENCY DEPARTMENT healthcare worker that cares for people that are suffering through this pandemic as I am. The only thing I wanted was to purchase a few items of clothing to make me feel more human at a time like this. I am also a single parent with a single household income, this company is shameful.”

Helpful Report

Posted 3 years ago

“Paid for fast shipping and still haven’t received my items after a week and no updates from the tracking number”

Helpful Report

Posted 3 years ago

“THERE IS NO COMMUNICATION BETWEEN FASHION NOVA AND THE SHIPPING COMPANY THEY USE WHO ARE JUST AS RUDE AND UNWILLING TO RESOLVE ANY ISSUES MY PACKAGE WAS LOST/STOLEN WHILE IN TRANSIT NOBODY AT FASHION NOVA OR LASERSHIP THE SHIPPING THEY USE IS WILLING TO HELP RESOLVE THIS ISSUE YOU CANT EVEN SPEAK TO A LIVE PERSON AT FASHION NOVA I PAID FOR PRODUCTS AND GOT NOTHING IN RETURN NO ONE WILL EVEN RESPOND TO MY EMAIL ABOUT MY COMPLAINTS....CLOTHES ARE CUTE BUT NOT WORTH THIS STRESS ESPECIALLY WITH THE HOLIDAYS EVERY FASHION SITE YOU VISIT WILL HAVE THE SAME ITEMS AS FASHION NOVA BUT WITH MUCH BETTER CUSTOMER SERVICE”

Helpful Report

Posted 3 years ago

“I ordered from fashion nova on 3rd November.On the 20th November,I got a call from courier office to pay for custom fees .. I was quite shocked coz I didn’t order that much which was gonna charge custom fees so I call at the courier service to clear things up and the main reason of problem and after talking with them I found out that this company put the wrong information( I paid 223$ and they put 372$)on the shipping bill because of that I am going to pay extra money to the courier.. I emailed them so many times but no reply .. they scammed their loyal customer 😡😡”

Helpful Report

Posted 3 years ago

“I wish i could give fashionova negative star. Customer service is the WORST!!!. I order a package November 16,2020 it is now December 1 and there is no update on what’s going on with the package. The phone contact does not work I’ve sent multiple emails but no response. Its a shame a big company like that has suck a disgusting customer service.”

Helpful Report

Posted 3 years ago

“Do not buy from Fashionnova, many of their clothes are not made to the usual sizes. If you return any of the items you bought from them, they will not refund you nor give you their store credit. They will hold your money. I have not received my refund/storecredit and its over 1month they received the items which I returned to them”

Helpful Report

Posted 3 years ago

“delivery was supposed to be the 21st of November. it's December 1, and still no movement on the tracking since the 23rd”

Helpful Report

Posted 3 years ago

“Placed a order November 26 and received tracking number with Usps the same day and the link hasn’t updated since , today is November 30 .. I ordered using quad pay .. being charged for order never received and number doesn’t work or chat 💬 service , stop giving fashion nova your money .. never got my clothes”

Helpful Report

Posted 3 years ago

“True, they have stylish clothing, the quality is okay and so are the prices. But..the customer service is horrible!! There is no live person to speak with. It will give you multiple choice problems to choose from, forcing you to fill out a form that might not even have the reason you need on it. Then, the live chat box that is offered is robotic, if you get a live person, consider yourself lucky. My package was delivered to the wrong address, it was confirmed to me by the shipping carrier, I notified FN & was told that they would have to submit a claim to see what happened, to allow 7-10 business days for this to happen. Well, its been almost 20 business days, I have yet to hear from anyone! There are no phone# that customers can call to get an update on the process, only the same BS that you have to go thru originally. Also, if you send something back, instead of them crediting your account the full price of what you paid, if any discounts were given perhaps 50% off, they will deduct that from the one item that you send back, causing it to be pointless to send back! If the total order of 5 items were $100.00, & you send back one item that would have been $20.00 normally, instead you would only be credited $10.00, because they will take off the complete discount from any item returned. I hate to send anything back. but the size chart is not accurate at all...some items are true to size and follows the size chart, while some items do not. I used to love FN, but now I have decided not to do any more business with them, because it does not value its customers once they have made your hard earned money!”

Helpful Report

Posted 3 years ago

“I had 5 packages not sent to me!! You guys are thieves!!!! I’m suing though!!! Raisin my blood pressure!!”

Helpful Report

Posted 3 years ago

Fashionnova is rated 2.0 based on 2,834 reviews