FlixBus Reviews

Name: FlixBus
Rating: 1.13

1.1 Rating 143 Reviews

3 %

of reviewers recommend FlixBus

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1.1

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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FlixBus 1 star review on 8th October 2024

Svitlana

Anonymous

Mark

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Notorious for last-minute delays or cancellations. Moreover, they don't care for your baggage and they always lose your baggage and get no compensation for the same. Highly recommend not to use their service.”

Helpful Report

Posted 6 months ago

“To All Potential Travelers: Beware of FlixBus! Their negligent practices and lack of care for passenger safety and security are alarming. I hope my experience serves as a stark warning to choose your travel services wisely and avoid the distress and danger posed by FlixBus. I am writing to share a deeply distressing experience I had with FlixBus, which I hope will serve as a cautionary tale for all potential passengers. Due to their gross negligence and apparent theft practices, I urge you to think twice before choosing their services. A Journey Marred by Negligence and Reckless Behavior Incident Details: Date: May 6, 2024 Passenger: WP Booking Number: 3159768032 Route: N2471 Narrative: On May 5th, I boarded a FlixBus service from the Greyhound Terminal in Atlanta, GA, heading to the Greyhound Terminal at Union Station in Washington, DC. The departure time was scheduled for 1:45 PM, but the bus was delayed. During the journey, after a few scheduled stops to pick up and drop off passengers, the driver authorized a 20-minute stop for passengers to stretch their legs and/or purchase food. Despite being just six feet away from the bus during this stop, I was abandoned and stranded by the driver. This resulted in the loss of my backpack, which contained essential medications with prescriptions, my work computer, passport, important documents, and other personal items. The incident caused significant emotional distress, exacerbated my pre-existing health conditions, and led to further hospitalization. Additionally, my lost belongings were traced to locations in Brooklyn, NY, indicating theft or mishandling by FlixBus. Health Background: I had just recovered from severe health issues requiring hospitalization at St. Cloud Hospital and Orlando Hospital for rapid atrial fibrillation and asthma. My health necessitated the constant availability of my medications and essential documents. Reckless Driving: On May 6, I boarded a FlixBus from Atlanta, GA to Washington, DC. Despite the rainy conditions, the driver, of Chinese descent, drove recklessly and ignored my safety concerns. Stranded in Raleigh, NC: During an authorized stop scheduled by the driver, Raleigh, NC, the driver yelled 20 minutes break, for passengers to stretch their legs or purchase food, if need to. I briefly disembarked, as many other passengers did. Despite being just six feet away from the bus, the driver departed without any warning, leaving me stranded near a closing gas station. The driver did not honk or make any effort to ensure all passengers were on board before leaving. This negligent behavior is contrary to my consistent experiences with FlixBus drivers allowing passengers 10-20 minute rest breaks during stops. ### Efforts to Retrieve Belongings: Stranded and distressed, I attempted to contacted FlixBus’s emergency line multiple times to retrieve my belongings, including vital medications. Each call was met with indifference, and despite assurances, no effort was made to secure my belongings or communicate with the driver. I was eventually assisted by an agent in Richmond, VA, who arranged for me to catch the next bus to DC after recognizing the urgency of my situation. As every call made to their Emergency Line, I was reassured call after call, my property will be secured once it arrives at the final destination (New York, NY) off the bus I boarded in Atlanta, GA. Vital Items Lost: My backpack, containing my work computer, passport, important documents, and essential medications, was left on the bus. Repeated calls to FlixBus’s emergency line were met with indifference, and no genuine effort was made to retrieve my belongings. Arrival in New York City: Upon arrival, I was told my items would be processed through Lost and Found, despite assurances they would be returned promptly. My repeated efforts to recover my essential belongings was in vain. Stolen Items: When I went to the police, we traced my MacBook to two locations in Brooklyn, NY, indicating theft. Although, FlixBus only ask for 14 days to find your suitcase/belongings. The loss of my backpack, suitcase, and critical items has had a devastating impact on my life, leading to severe health complications and another hospitalization. Severe Consequences and Negligence Emotional and Financial Distress: The entire ordeal led to significant emotional, financial, and health-related distress. I lost a client and the possibility of making up to 75k in just one client, in addition my essential belongings, and important documentation, including my green card and passport, approximately costing me over $5,000.00, just to replace everything I lost. Hospitalization: The stress and lack of essential medications resulted in another hospitalization on May 15, 2024, at Montefiore Hospital in the Bronx, NY. a) Emotional distress by not having my medication needed for my chronic asthma and heart condition, resulting in another emergency hospitalization on May 15th. b) Emotional distress caused by the incident and the subsequent handling of my belongings. c) Financial losses, including costs to replace my green card, passport, and other essential documents. d) The value of the stolen or lost items, including my work computer and personal belongings. Thanks!”

Helpful Report

Posted 6 months ago

“They said that they can't sell me seat reservation on my trip, then some folks appeared during boarding who had seat numbers and moved me around the bus like cattle. Scam company.”

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Posted 6 months ago

“On April 28, 2024, I traveled from Paris (Bercy Seine) to London (Victoria Coach Station) via a FlixBus service, with a departure time of 10:15 (Paris time) and an arrival time of 18:55 (London time). My booking reference number for this particular trip is 315 443 4163, route 700. Unfortunately, upon my arrival in London, I realized that I had inadvertently left my suitcase in the luggage compartment of the bus. The suitcase in question is a medium-sized black one with four wheels, displaying some minor scratches, and branded "Newcom." Immediately upon recognizing my mistake, I hastened back to the station within a mere 10 minutes, only to find that the bus had already left. Despite my swift actions to retrieve the suitcase, which included visiting the station on the evening of April 28 and again on April 29, as well as lodging a report with FlixBus's lost and found department (report reference number: 37302145), there have been no updates or leads regarding its whereabouts. It has now been more than two weeks since my first contact with the lost and found service. The inability to find my suitcase, which was left in the luggage compartment of your bus, for such an extended period is unacceptable. This lack of professionalism on your part is simply unacceptable. I vividly remember the driver who operated the route and have provided all relevant details. Despite suggesting the possibility of contacting the bus driver, FlixBus declined to do so, citing privacy concerns. While I acknowledge my own error in leaving the suitcase behind, I am profoundly dissatisfied with FlixBus's approach to resolving this matter. I believe the company's actions—or lack thereof—could be construed as negligence. Consequently, I am considering taking legal action to address this situation.”

Helpful Report

Posted 6 months ago

“I recently had an extremely disappointing experience with FlixBus that I feel compelled to share. Despite expecting a reliable and comfortable journey, my trip was riddled with issues that made it unpleasant. Firstly, the seats were incredibly uncomfortable. This was not what I expected from a service that markets itself as a convenient and comfortable travel option. Additionally, the washroom was poorly maintained, with no toilet paper available. This basic amenity should never be overlooked, and its absence was both inconvenient and unhygienic. It reflects poorly on the company's attention to passenger needs. No WiFi! Lastly, the bus was operated by a different company, with no FlixBus signage or route number displayed. This caused significant confusion among passengers, as it was difficult to identify the correct bus. Overall, my experience with FlixBus was far from satisfactory.”

Helpful Report

Posted 6 months ago

“STAY AWAY!!! Deceptive practice with upselling prime seats with seat chart!!!! You will not get your extra paid seat and this is why! You will walk on and the first row is blocked off. The driver is blocking the seats so they are not caught smoking while driving!!!!!! My seat was suppose to be the best seat 1C unobstructed view but instead 1C will either be the opposite side and depending on time of day it may be first row but mostly 2nd row. I paid extra for 1st row and got 2nd row opposite the side I wanted. The company is completely aware of this practice and said they may block off for safety reasons. Well this trip compromised my safety and health after I can see the reflection of the driver smoking. I was wondering why my throat was scratchy and my allergies started to flare. This is not in the customers best interested and not only was I charged more but I received second hand smoke in the process!!! Also WIFi does not work and power outlets do not either.”

Helpful Report

Posted 6 months ago

“I am currently sitting on a bus from Windsor Ontario Canada to Toronto Ontario Canada. The driver is very clearly anti-smoking as he is ensuring that he centres me out in front of the other passengers when I asked him if I had time to have a quick smoke on a stop. Even worse, I just went to use the washroom and it smells horrible! The lock is busted and when anyone opens the bathroom door, the whole bus reeks. I have taken many rides with this company and only one hour in to a 5.5 hr trip..I am disgusted.”

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Posted 7 months ago

“Just run away from these guys .. never trust .. they gave me a useless voucher for €265 instead of returning my money after cancellation. They can return the money as I did not and could not use their services. But their policy is only to give voucher”

Helpful Report

Posted 7 months ago

“terrible experiences with Flixbus in France unprofessionnal drivers who often don't speak French unconfortable buses, no wifi, no toilets in buses tickets became so expensive I will never take Flixbus again”

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Posted 7 months ago

“just want to say don't book bus with them if you don't want yourself to be in an embarrassing situation. Not kidding but we really had to spend a night roadside, Infront of their office because of their own mistake.”

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Posted 7 months ago

“This company is a scam. Busses don't run on time. The company advertises and sells things that aren't real like reserved seats and wifi on busses. The busses are in various states of disrepair. Some of the drivers look like they just got out of bed. 100% unprofessional.”

Helpful Report

Posted 7 months ago

“I went on a trip from London to Vienna and it was an absolute nightmare. For context, I am a 20-year-old female student, and I was solo travelling with a transfer on both the outbound and return journey. My outbound journey was to stop at Cologne, and was delayed for 3 hours at departure. I was to miss my transfer in Cologne, and no attempt was made to contact me in regards to booking me onto the next available bus, as stated on the help page. I ended up having to look for my own alternate form of transport, which was significantly more expensive than my originally planned ticket, and was stranded overnight in Cologne with no food or water. Mind you, I was later made aware that I was not to receive compensation for my delayed journey as I decided to take it anyway, and rather than refunding my more expensive alternative bus to Vienna, my original ticket was to be refunded, which was appalling enough as is. I thought the nightmare was over, but my journey back proved to be significantly worse. Once again, my bus was delayed, and I was going to miss my transfer, this time in Belgium. Once again, I had to book my own alternative transport, as no attempt was made by Flixbus to rectify their own mistakes. This time, however, I was stranded overnight for a whole 12 hours, and had to organise accommodation myself. I would like to remind you that I am a female student and felt incredibly unsafe and abandoned in an unfamiliar city, and was lucky enough to even find room in a hostel that I had the funds for. My subsequent transfer suffered only a minor delay at departure, but missed the ferry, due to which we were stuck at the port for ages - once again, no opportunity to get food or water, absolutely boiling in the bus. While I did manage to get home (fast-forward 48 hours, for both journeys), it was already nighttime by the time I arrived, so once again I was left incredibly vulnerable. I feel the only fitting description of my experience with Flixbus is Murphy's Law: 'Anything that can go wrong will go wrong'. I am shocked at just how uncooperative the company was, and even at the state of the delays of the buses, and I can safely say I will never be taking ANY journeys with Flixbus again.”

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Posted 7 months ago

“I will never book on Flixbus again --- I sent my mom to Orlando after her brother passed away. On her way back home she was dropped off that the train station and the driver watched my mom stumble all over a concrete floor and didn't even bother to help her!! She had a sprained wrist, sprained elbow a nasty scratch and a semi concussion. The driver all he did was pick up her suitcases placed them on the bench and told her she can now call her child (me) and that "Maybe tomorrow you will have a bruise on your face" got back on the bus and kept driving to the next destination. Did not bother to call 911 or even their supervisor to see what can be done. Left her on the concrete. We've taken many buses to Orlando but this one right here WE WILL NEVER USE!!!”

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Posted 8 months ago

“dirty bus,drivers don't stop for toalet breaks, i was in the bus for 4 hours ( for the trip 5 hours and 30 min ) with our stop”

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Posted 8 months ago

“I booked a FlixBus from OKC to Tulsa and back to OKC…what I got was a very dirty, rundown Greyhound bus with a filthy bathroom both ways. I asked the person in OKC where the FlixBus was and she said this was a FlixBus…very deceptive and disappointing.”

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Posted 8 months ago

“I have received the worst customer service of my life - would never travel with Flixbus. My partner and 7 other passengers were abandoned outside Belgium at a service station - in what I believe was a racist incident with their driver. All passengers left behind were black and brown. The driver left 8 people after he looked them in the eye, one person was waiting to get on board and asked the driver if he could go and get his brother and friend. The driver said yes and drove off regardless. One person left behind had his sister and disabled mother on board the bus and the driver ignored their pleas to wait for them. I have been on the phone 7 times this morning to get to the bottom of the issue with my partner on one phone and the customer service on the other side. Every customer service representative has made a different excuse after excuse as to why they can’t help in 4 instances I was hung up on. When asking to speak to a supervisor I was told that there is no one else to speak to. This treatment in 2024 is disgusting and I will never be travelling with Flixbus again. This is a scam company. I am appalled and saddened to have wasted my time whilst 8 people have been left stranded in the middle of nowhere and have incurred more costs to get an Uber to the next city. The only direct update I was given was that Flixbus won’t be paying for this Uber because the don’t know where their driver stopped, how long for or what was communicated. Completely unacceptable!”

Helpful Report

Posted 8 months ago

“I had a booking from Las Vegas to Los Angeles on 26th Mar 2024. 8.55 am. They cancelled the service and I had to call them and be with them for 20 mins. Rebooked to a 9.55 am service. Cancelled that too. And third time too they were offering a rebooking but cannot assure it won't be cancelled. Horriblest of all that I have ever witnessed. I come from India and our local bus services are by miles better on schedule and services. I am amazed these guys even survive in the US. They should be booted out of the USA for such pathetic services. Never ever again I am travelling with them.”

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Posted 8 months ago

“Very bad company to deal with. Stay away buying tickets from them. All they care about money. No refund policy even if u are late by - minitue. If you ever have have issues write to the consumer affairs to protects ur rights.”

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Posted 8 months ago

“Was travelling from Paris to Amsterdam (Bus: X800). It was not a FlixBus company bus they outsource to another company. The bus was really bad and uncomfortable for 8 hr of journey. There were no Wi-Fi. Seats were really narrow. The bus stopped somewhere close to Belgium border for Dinner. Driver declare a 25 mins break. I was 30 seconds late (urgent toilet situation that I could not avoid). The bus left me in the middle of nowhere in a gas station, and it took all my belongings. My passport, Visa, my luggage! Overnight it made me illegal (in a foreign country without passport and Visa). I called for some help (professional by paying money) in Amsterdam. Book Uber (around 500 Euro) to run behind the bus to get my documents. Nothing works because the Uber and Bus rout did not match. And the Bus did not stop to the right FlixBus stop in amsterdam. All hope gone. Talked to FlixBus customer care. I have talked to at least 5 people. All of them says sorry but can not help. I have raised a lost and found request. For 5 days status says "We found something need to double check of this is of your"! What the hell, its my passport and Visa with my personal data, why can not they identify me immediately! I am illegal in Europe now and no hotel or hostel giving me accommodation. My Visa Expiring soon. I can not go back to my country without passport and Visa. Flixbus has no service that can give me priority or there is no way even to talk to lost and found department. Careful! Worse bus service in Europe! They made my life literally miserable.”

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Posted 8 months ago

“Poor customer service and discrimination towards reduced mobility passenger (despite website claims, and proper ticket paid for wheelchair plus extra seat).”

FlixBus 1 star review on 18th March 2024

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Posted 8 months ago

FlixBus is rated 1.1 based on 143 reviews