FlixBus Reviews

Name: FlixBus
Rating: 1.13

1.1 Rating 143 Reviews

3 %

of reviewers recommend FlixBus

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Metrics

1.1

Based on 143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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FlixBus 1 star review on 8th October 2024

Svitlana

Anonymous

Mark

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review is just about customer service, as I’ve not yet been on their bus. I gave only 3 out of 5 stars, because I don’t appreciate that there is no number to call (USA), or that I had to wait about 15 minutes after typing my first question to get a response (Greyhound responded immediately, and shortly afterward gave me their customer service number). However, once the customer service representative responded, everything went well. Mirjeta (the name used by the customer service representative) was polite and answered all my questions in a timely manner. I already knew that I wasn’t going to get any money back as I had read about this ahead of time, but was relieved to hear I would get all but $20 US of my fair in flixbus credits if I cancelled more than 3 days in advance. (I would have lost 25% (over $185 US) with Greyhound since there are less than 30 days before the trip). She (?) also let me know I have a year from cancellation to use the credit, which I expected. I asked about leaving a rating for her (?) and she (?) said I could do so after the chat ended, so I assumed I would be redirected to some rating survey. This didn’t happen though. Maybe I didn’t wait long enough, or maybe it’s because I was using my phone? Either way, since I didn’t get redirected I decided to leave my review on here. Thank you Mirjeta for your help! I hope I will be able to leave a positive review for the actual trip(s)…we’ll see!”

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Posted 1 year ago

“We were at the bus stop half an hour before departure time. Four more people were waiting along with us. The bus never showed up. We called customer service, and they said the bus had already left and that they would not return our money. The worst bus service ever. People should boycott this company so the company learns how to treat customers.”

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Posted 1 year ago

“Oh pls you couldn’t care less. Most uncomfortable ride ever, nearly thrown into the aisle of with every turn. Driver spawn of Satan. First due changing the bus time 3 x, he said not my bus and wasn’t going to let me board. Was sorry he finally did. I just had back surgery so when I stood with my cane and bag, he acted affronted I hadn’t put it in the hold yet. Then stood there and watched me struggle for five minutes. A prince. No bathroom breaks so wear adult diapers. Never again.”

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Posted 1 year ago

“Yeah dont book with Flix bus, if you cancel with them, your penalised, not issued a full refund & only a part of a refund as a voucher with them! Effectively stuck with & without any of your MONEY! POOR CUSTOMER SERVICE!!! 👎 Flixbus Uk”

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Posted 1 year ago

“Worst at their best the only thing they do is stealing people money I paid 58 dollars for my ticket they refused to reimburse me the government needs to shut them down bunch of crooks”

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Posted 1 year ago

“FlixBus....o companie care nu isi asuma nici o responsabilitate...soferi care au impresia ca sunt autocarele lor proprietate....si care sunt dispuai oricand sa te lase in statie si sa plece fara tine mai departe....nu exista nici un stop de unde iti poti cumpara o apa macar....o exerienta clara ce te lasa cu un gust amar...dupa o calatorie cu ei nu mai ai curaj sa circuli cu autocarul ....vorbesc un urma unei experiente peraonale....calatorie Amsterdam via Pisa unde au avut 3 stop 5 minute fiecare si in una dintre ele la Nurenberg era sa ne lase in statie si sa plece asta chiar daca au vazut ca suntem jos”

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Posted 1 year ago

“I found Flixbus to be sleazy and a garbage service. Flixbus cancelled my bus trip then included only the option on the web site to get a voucher refund rather than cash refund, which should be illegal in my opinion. I tried calling customer service to get a refund but was kept on hold with no estimate of how long I would continue to be on hold and no callback option. It feels like they deliberately make refunds difficult to keep more money.”

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Posted 1 year ago

“Bad experience!!!! I booked a ticket for the route, MIAMI- Fort Lauderdale. the bus was delayed 116 minutes and in order not to miss the plane I had to book an Uber ($40). after making a complaint on the Flixbus website I was told that I could not receive any refund, neither the bus ticket nor the Uber ticket, This will be my last booking with FLIXBUS!”

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Posted 1 year ago

“Some of their operations are literally akin to a SCAM. False advertising combined with the most clueless, incompetent customer support team equates to probably intentional manipulation and theft of consumers by the higher-ups. Very unethical company in more than a few ways.”

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Posted 1 year ago

“Very bad service. Last Dec/22, we booked through my cellphone going from Vienna airport to Bratislava. At the exit followed Flixbus signs leading to Platform 3. No bus on this platform for more than 30 minutes. The customer service number listed at the platform did not attend our insistent calls. Asked other Flixbus drivers passing by who told us to go to platform 5. At the end the right bus left from another platform, so we missed it. We had to wait for another bus and pay for another trip directly to the driver. Answering almost a month later, Flixbus service did not want to reimburse the missed trip. So, my advice is to take a taxi/Uber or another bus company, as you end up paying less and have a better service than Flixbus.”

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Posted 1 year ago

“Worse customer service ever bad traveling company they buses leaves before the departure time and you won’t get a refund back i wish i can give a zero star Flix bus sucks sucks ❌❌❌❌❌❌❌❌”

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Posted 1 year ago

“They do not refund fees even if THEY cancel same day. The service fee to book the original ticket plus another cancellation fee is charged to you. Plus a secondary service fee to cancel! Crazy. One ticket cost me $22.98 but they will only give me back $12.99 if I request a refund. I have to rebook for same value and go through the anxiety of being cancelled again last minute.”

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Posted 2 years ago

“They publish a schedule, which they cannot meet. They do not mention that the bus has to cross a border, so the advertised time will not be possible to met And then when people lose flights/trips, they just apologize, but don't refund nothing.”

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Posted 2 years ago

“I would give flixbus zero stars if I could. I traveled from vegas to california. The bathroom was locked throughout the entire ride. It took a while to get the driver to know because I could only communicate with the assistant driver and she was asleep most of the ride! So we later stopped at the rest area nearly 2 hours later, where I thought we were going to get food and relieve ourselves for a bit. We didn't. The first male driver told us that he was leaving and another woman driver was taking over and if we got off the bus its are fault if she left us. Now I have a bladder problem and felt like I was going to explode from not being able to pee. Also light headed because I had no food and thought I would be able to get some. So I kindly asked the female driver and others did as well. If we could just have a minute to pee before we took off and she told me no! I was so surprised at how I was treated she even left a poor lady who didn't speak english and didn't know what was going on. We asked her to wait and she refused. I was so disappointed and still am because I reached out to flixbus by filing a complaint online and they still haven't got in contact with me about what happened. This was almost 2 weeks ago!”

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Posted 2 years ago

“Flix Bus should be avoided for their complete lack of professionalism, customer care and failure to follow up on serious complaints. On attempting to board at Bratislava for Vienna, I was verbally abused by a driver for no apparent reason other than asking to confirm the bus's destination shortly before departure. Despite making it clear I did not understand Slovak, he continued to shout at me for a prolonged time. Later, as the queue started boarding, I was again shouted at after presenting my ticket. Again not understanding the issue - and having left plenty of time for the driver to scan the QR code - I attempted to board, whereupon I was grabbed and physically manhandled off the bus. At this point, several other passengers intervened with the driver on my behalf. I asked one who spoke Slovak what the issue was, and was told "the guy just hates his job and is having a bad day". When I complained to Flix Bus customer support I twice received a generic copy/paste reply with a mealy-mouthed apology for "inconvenience caused" and that "your experience did not match your expectations". Both failed to address my complaint or request for disciplinary action against the driver. After this absolutely pathetic response by Flix Bus, and on reading multiple similar complaints by other customers, I will be avoiding them from now on.”

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Posted 2 years ago

“Worst service ever . NEVER USE THIS SERVICE- I had my ticket checked hy the driver twice , and verbally asked him where the bus was going when I got on on Finchley Road earlier , and the bus number matched the time on my ticket . I got on bus only to find it wasn’t going to my destination - Leicester - it was in fact going to Birmingham . I should have been back in Leicester at 8. I am still in Brum waiting to get train , then connecting taxi as my car is now locked in at Fosse park . Flix just said literally “tough you got on the wrong bus -it’s your fault “ and left me here stranded. Update - they just called me 1.5 hours after leaving me stranded in Birmingham saying “give customer services a ring “ No help . No compensation. Not even contact for 1.5 hours . Appalling. On the way down from Leicester to Finchley Road, we took and interesting detour via WATFORD. To change drivers. Making everyone on bus late The lady next to me on the bus had her bus moved back 4 times , she was supposed to leave London at midday , she left at 6pm”

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Posted 2 years ago

“Price to high driver did not know where she was going 20 minutes late flat tire lost and supposedly 8hours and 55 minutes 1 hour in a half late due to flat tire 😳 terrible no customer service just want to take your money”

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Posted 2 years ago

“I had terrible experience as a result of travelling from New York to Toronto. The bus was broken 3 hours drive for New York at 12 am. First, The bus drivers told people that mechanic is coming to fix the bus. In 1 hour, they mentioned that a bus from Toronto is coming in 6 hours. The drivers kept pouring water on the bus. I appalled when a rude bus driver refused to give water to the person who was a diabetic . No bus arrived in 6 hours. I spoke with the bus driver , and he refused that the bus driver would come in 6 hours. The bus drivers continued sleeping in the bus, and refused to cooperate . I had to call to 911, the police came . The police officer forced the driver to call to management, and the bus came in 30 min. The customer service is absolutely impostures. There were children, people with diabetes in the bus. We did not have access to food, water , medications for almost 12 hours. The customer service kept telling us “We understand your frustration , but we cannot do anything “. I absolutely don’t recommend to travel with the Flixbus. It is more advantageous to spend slightly more, but save your time , energy and don’t destroy your health .”

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Posted 2 years ago

“Awful experience. Before the trip I received an email that the bus will be late for 24 minutes. So, I went inside the bus station. I came back in 15 minutes, but the bus has already gun.”

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Posted 2 years ago

“SCAM SCAM AND SCAM. PLEASE RUN AWAY FROM THIS COMPANY. ORDER #3010787233. MY TRAVEL TIME WAS 11.40 AM AND FLIXBUS CANCELLED MY TICKET AT 11:44 AM. INS'T IT FUNNY? I HAD TO BOOK THE TRAIN AT THE LAST MOMENT AND IT COST ME A-LOT. I REQUESTED REFUND FOR THE CANCELLATION THEY MADE AND THEY HOLD £1.00 BOOKING FEES. SO, IF IT IS 60 SEATS COACH, £60 HAD GONE STRAIGHT INTO THEIR POCKET WITHOUT PROVIDING ANY SERVICE. THIS SHOWS HOW MUCH PROFESSIONAL THEY ARE IN LOOTING PEOPLE. (PROFESSIONAL THEIF) NOT ONLY THIS, WHEN FLIXBUS GET DELAYED FOR MORE THAN TWO HOURS AT THE ARRIVAL DESTINATION, THEY WILL STILL REFUSE TO REFUND YOU AND WILL MAKE EXCUSE THAT THERE WAS NOT 2 HOURS DELAY AT THE DEPARTURE POINT. ONE MORE THING, PLEASE DON'T USE PAYPAL FOR PAYING THIS COMPANY AS PAYPAL WILL REFUSE YOUR CLAIM NO MATTER HOW MUCH EVIDENCE YOU PROVIDE TO THEM. USE YOUR BANK CARD INSTEAD. AND LAST THING, IF YOU WANT YOUR JOURNEY TO BE RUINED COMPLETELY THEN GO WITH FLIXBUS AND ENJOY THE WORST JOURNEY OF YOUR LIFE.”

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Posted 2 years ago

FlixBus is rated 1.1 based on 143 reviews