grubHub Reviews

Name: grubHub
Rating: 1.13

1.1 Rating 1,396 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,396 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how grubHub made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

grubHub 1 star review on 16th February 2025

Sandra Nolff

grubHub 1 star review on 14th February 2025

Chud

grubHub 2 star review on 24th January 2025

Carol

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two separate orders for delivery never arrived. Over 4hours. Grubhub customer service is no help. They just type back preprogrammed response on the chat. The drivers are incompetent, can’t follow instructions to call on delivery.”

Helpful Report

Posted 1 week ago

“Very bad experience. Did not get my food or my money back”

Helpful Report

Posted 1 week ago

“If I could give zero star, I would. Worse delivery company ever. They allow you to place an order then after pushing your order back several times, you get a notification that your order was canceled and they can't explain why. Or my favorite, the one time the order actually went through someone randomly picked up my food and a second driver came, come to find out there is a delivery scam going on where drivers are being hacked. Took 2 hours to get my food because of this. I will no longer use Grubhub. Doordash will get my full support from now on.”

Helpful Report

Posted 1 week ago

“They delivered the wrong food last night and I placed and order tonight for delivery but it was tagged for pick-up. They would not change it to delivery. I cxld my account. I do not recommend Grubhub!”

Helpful Report

Posted 1 week ago

“Literally the worst delivery business out there. You order and then you never get your food but you'll get a message saying it's been delayed. Go with one of the GOOD services like Ubereats or Doordash. You'll save yourself the aggravation and you'll actually get your food.”

Helpful Report

Posted 1 week ago

“This is the once order I have ever received. I ask that my door be rung, it was not and my food was cold and disgusting when it arrived. I will never us GRUBHUG again.”

Helpful Report

Posted 1 week ago

“I placed an order as I always do with GrubHub. I received two separate emails with two different charges stating that special instructions were placed with the order and therefore an additional dollar amount was charged. This particular order I had placed before with the same instructions and had never been charged extra. When contacting customer service via chat, the representative did not offer any type of solution other than "perhaps look at the total amount before placing the order". This representative totally missed the point that the order was placed and approved and confirmed with the original amount that I agreed upon confirming the order. I expressed my disappointment and have decided to no longer use this APP and services in the future.”

Helpful Report

Posted 1 week ago

“If I could give it less than one star, I would. Happened two orders in a row. Each time I had placed my order hours prior to ensure that it would have an on time delivery. Both times, a driver was never assigned until the actual delivery time so it was predicted to be at least an hour late. I got online and chatted with a representative which apologized for the tardiness but ensured me that the driver was now on his way and that I would get my order. Once it got to be an hour late with still nothing, GRUBHUB just cancelled my order without checking with me first. They said that once an order is at least an hour late, the system will just automatically cancel the order. I called and spoke to a representative, they did not want to take any responsibility for the inconvenience, and said that it was a "system" issue which they have and couldn't do anything about it. Same issue twice in a row now. First time, I just let it go, but second time and worse experience, never ordering through GRUBHUB again. Door Dash and Uber Eats are much more reliable and on time.”

Helpful Report

Posted 1 week ago

“Everytime I order, my order gets pushed back, most of the time I don't have a driver, and they think a 5 dollar coupon is always the resolution. I need to switch companies, if I could give them no stars I would”

Helpful Report

Posted 1 week ago

“Grubhub driver ate half of my large fry, and ate a whole double fish filet I ordered leaving the empty box in the bag.”

Helpful Report

Posted 1 week ago

“Grubhub have to do better. When refunding back money for order that never made it to the location. Also be aware if the stores are even open for business. I already had to many bad experiences with Grubhub and how they operate. So far two bad experiences in the last two days. Sunday on the superbowl night my order never was delivered and Grubhub driver did pick up my order but never made it to my door. The second bad experience today on Monday I order a pick up order that I would pick up myself and so happens the fast food restaurant was closed. And now I have to wait for not one time but twice my funds to refunded to my account.. what kind of business is Grubhub is running? It’s not working out.. this is unacceptable!!!!!”

Helpful Report

Posted 1 week ago

“Stupid app they are spammers not sure how Amazon is tied up”

Helpful Report

Posted 1 week ago

“I have had 3 terrible experiences with GH in the last couple weeks. I know how it goes, the driver picks up other orders, and hopefully you get the food within an hour. All of my food arrived not fresh, or didn't arrive at all. I definitely don't recommend GH. Worst experience ever. I learned my lesson.”

Helpful Report

Posted 1 week ago

“I ordered thru grub hub and made a mistake in order at the wrong Location I communicated through chat immediately to let them know. I had ordered at the wrong location and that I wasn’t anywhere near the location that I ordered from GrubHub refused to give me my money back. This delivery service is a rip off and I will not be using it again. If I could write it a zero star they will definitely have it.”

Helpful Report

Posted 1 week ago

“I deliver for grubhub. In my area grubhub for me is cheap orders and slow. I gave a 2 star because I use to get some good orders. But all that has changed.”

Helpful Report

Posted 1 week ago

“Adds unreasonably high tip automatically without an option to cancel or modify it after.”

Helpful Report

Posted 2 weeks ago

“MY FOOD IS LATE 1 HOUR. WHEN TRYD TO CANCEL, NO MONEY REFUND. DON'T USE GRUBHUB!!”

Helpful Report

Posted 2 weeks ago

“Grubhub driver went to the wrong address twice even after I called him about the problem. It took the person at the wrong address to call me about getting my food. So I drove over there and got it myself. When I complained to Grubhub about getting some type of refund, they said no. So I'm cancelling their delivery subscription service. Grubhub is a fail! Madison, WI”

Helpful Report

Posted 2 weeks ago

“Place first order this evening, took an 1 1/2 hours to get delivered, payed extra for faster service, est time for delivery was 40 to 55 minutes 2nd order within 2 hours, for ice cream came little faster but 2 out of 3 items wasn't Good, ALWAYS CHECK YOUR ORDERS, GIVE DRIVER SMALL TIP UNTIL YOU CHECK YOUR ORDER, THEN YOU CAN ADD EXTRA TIP.IF NEEDED”

Helpful Report

Posted 2 weeks ago

“bait and switch these days. they say 30 min, ends up an hour cold food, multiple times.”

Helpful Report

Posted 2 weeks ago

grubHub is rated 1.1 based on 1,396 reviews