grubHub Reviews

1.1 Rating 1,143 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Helpful Report

Asked by B (4 months ago)

Yes, it’s the only way to get a refund sometimes. Their score is abysmally low, but who’s surprised?

1 Helpful Report

Answered by Ian Arruda (2 months ago)

Has anyone else found that on their order Grubhub charges sales tax above what they are legally allowed to collect. I have discovered that in all my orders GH has chawed about 11.2% instead of the legal percentage here in Los Angeles of 9.5%. This has happened on all my orders over that past 3 and a half years.

1 Helpful Report

Asked by elbe (3 years ago)