grubHub Reviews

1.1 Rating 1,143 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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How do I contact GrubHub?

Helpful Report

(1 week ago)

You can contact GrubHub by Telephone, Live Chat and Email.

Helpful Report

(1 week ago)

69.81%

Industry Average

“ OUTSTANDING Customer Service After the order was placed to the wrong address the driver still delivered the order . I only really wanted to cancel the order, but grubHub refunded my money, so I gave the cost of the order to the delivery driver. ”

- James

“ Daniel my food on time even though it was icy roads, He was polite and professional. Great Service! ”

- Anonymous

“ So that their customers are pleased with their service and would be willing to order from them again. ”

- PattiR

grubHub Reviews

Customer Service - Average