grubHub Reviews

1.1 Rating 1,562 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does GrubHub deliver on time?

Helpful Report

(2 weeks ago)

Greater than 17% of reviewers feedback is GrubHub normally delivers on time.

Helpful Report

(2 weeks ago)

66.67%

Industry Average

“ OUTSTANDING Customer Service After the order was placed to the wrong address the driver still delivered the order . I only really wanted to cancel the order, but grubHub refunded my money, so I gave the cost of the order to the delivery driver. ”

- James

grubHub Reviews

Delivery - Average