grubHub Reviews

1.1 Rating 1,143 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How long does GrubHub take to deliver?

Helpful Report

(1 week ago)

GrubHub normally delivers over a month.

Helpful Report

(1 week ago)

68.18%

Industry Average

“ OUTSTANDING Customer Service After the order was placed to the wrong address the driver still delivered the order . I only really wanted to cancel the order, but grubHub refunded my money, so I gave the cost of the order to the delivery driver. ”

- James

“ grubHub is not the worst delivery I have ever gotten. ”

- PattiR

“ Wanted to give a great thanks to grubHub for the numerous perfect delivery to my home during this terrible time. I, also wanted to say April who delivered to my Phoenix home today is fantastic- even sent me a picture of the food at my front door. Thanks again to grubHub and crew!! ”

- Anonymous

grubHub Reviews

Delivery - Average