grubHub Reviews

1.1 Rating 1,314 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How long does GrubHub take to deliver?

Helpful Report

(2 weeks ago)

GrubHub normally delivers next Day.

Helpful Report

(2 weeks ago)

68.45%

Industry Average

“ I ordered from grubHub and Keishyra was my delivery driver.she was so sweet and so polite.she even wished me a happy easter.its really nice to have such a sweet lady deliver to me. ”

- Jen

“ I just wanna do a shout out to Erin in Alton IL! I typed the wrong address in and she was amazing and understand and even delivered my food when I messed up! The most amazing delivery driver! She went beyond what I would expect from a driver! Thank you!!!!! ”

- Sabrina Farmer

“ OUTSTANDING Customer Service After the order was placed to the wrong address the driver still delivered the order . I only really wanted to cancel the order, but grubHub refunded my money, so I gave the cost of the order to the delivery driver. ”

- James

grubHub Reviews

Delivery - Average