grubHub Reviews

1.1 Rating 1,143 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does GrubHub resolve customer queries?

Helpful Report

(1 week ago)

Greater than 68% of reviewers feedback is GrubHub resolves customer queries within an hour.

Helpful Report

(1 week ago)

69.81%

Industry Average

“ First time I used grubHub. Food was being delivered to our friends and they both loved the food from Bella Cucina delivered on time at 5:30 pm as per my request. The driver texted me when the food was delivered. Thank you grubHub for a prompt an professional service. ”

- Dolly

“ Customer service is excellent ”

- Joanie

grubHub Reviews

Customer Service - Average