grubHub Reviews

1.1 Rating 1,314 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does GrubHub deliver?

Helpful Report

(2 weeks ago)

GrubHub delivers items by Own Driver and Courier.

Helpful Report

(2 weeks ago)

68.45%

Industry Average

“ grubHub app is misleading. Beware. The app allows a person to "make additions" to am order before said order has been completed; however, you WILL PAY DOUBLE in delivery fees!!!! Same driver, but double delivery price! ”

- Anonymous

“ grubHub has the best drivers and service! They are the only delivery company, it is my pleasure, to use. They are a pleasure to work with and the inspirational notes they write are absolutely heartwarming. Thank you grubHub. Pam Healy ”

- Pam Healy

“ Price was fair, delivery was extremely fast, food arrived as ordered and was delicious! Easy to track delivery. ”

- Anonymous

grubHub Reviews

Delivery - Average