grubHub Reviews

1.1 Rating 1,143 Reviews

2 %

of reviewers recommend grubHub

Company Reviews

Questions

Metrics

1.1

Based on 1,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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How does GrubHub deliver?

Helpful Report

(1 week ago)

GrubHub delivers items by Own Driver and Courier.

Helpful Report

(1 week ago)

68.18%

Industry Average

“ Price was fair, delivery was extremely fast, food arrived as ordered and was delicious! Easy to track delivery. ”

- Anonymous

“ I ordered from grubHub and Keishyra was my delivery driver.she was so sweet and so polite.she even wished me a happy easter.its really nice to have such a sweet lady deliver to me. ”

- Jen

“ I just wanna do a shout out to Erin in Alton IL! I typed the wrong address in and she was amazing and understand and even delivered my food when I messed up! The most amazing delivery driver! She went beyond what I would expect from a driver! Thank you!!!!! ”

- Sabrina Farmer

grubHub Reviews

Delivery - Average