Handtec Reviews

Name: Handtec
Rating: 1.28

1.3 Rating 352 Reviews

7 %

of reviewers recommend Handtec

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Metrics

1.3

Based on 352 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	1.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Handtec 1 star review on 29th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish there was less than 1 star I wish there was less than 1 star. Awful. Sent in my phone 0 contact throughout it was me that chased them after a week then I got an email saying they will offer £90 LESS (60%) than what they promised. They then set about haggling with me. They are chances, un professional and the worst online experience I have ever had. Now I have to hope my phone comes back in the condition I sent it. DISGRACEFUL. AVOID AVOID AVOID!!!!!!!!!!!!!!!!!!! I am not the only one. Trust pilot cant be accurate. SCAM SCAM SCAM.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“SCAM and DISGRACEFUL company!!! How is there so many good reviews on trust pilot?! They have got to be fake testimonials!! They did the exact same thing to me. My Samsung S8+ was in perfect condition, I had a screen protector and leather wallet case (wraps the phone) whilst i had the phone, it was in perfect condition and EE (in store) offered me £130, and Handtec quoted £193.20 for the phone and after seeing the reviews on here, I was like result! Then i get an email quoting the following problems when they reviewed my phone: Engineer Report Notes: Other: cracked screen chips marks around the housing scratches on the back bleeding screen Glitching screen And they quoted me £25!!!! I was fuming and told them to send my phone back asap as I know what condition it was in when i sent it to them, then i get a reply, they now DOUBLED their offer to £50?!?! How the hell does that work that you double you offer within a few hours? so that set off another alarm bell and I demanded they return my phone. When i got it, it had everything they mentioned above, like it was deliberately done! I had sent it off via special delivery in the packaging provided by Handtec so no way it could have got damaged in the post. I went back online and saw on the other site people who have had the EXACT same problems and EXACT same error reports. DO NOT EVER use this company! You might get the odd few good reviews but to have this many is a joke and something fishy! If you don't believe me, look into Handtec and complaints and you will see how many other people have had the same issues. The most annoying thing is we can't do anything about it! How can you prove they didn't damage the phone?! Absolute DISGRACE of a company and for the sake of an extra £10-£30, just trade it in or sell it in store, at least that way you won't get conned. I got royally CONNED so I am hoping a few others read this and it saves you guys the headache and also money which is why we went with Handtec in the first place as they offered the most.”

Helpful Report

Posted 5 years ago

“SCAM and DISGRACEFUL company!!! They did the exact same thing to me. My Samsung S8+ was in perfect condition, I had a screen protector and leather wallet case (wraps the phone) whilst i had the phone, it was in perfect condition and EE (in store) offered me £130, and Handtec quoted £193.20 for the phone and after seeing the reviews on here, I was like result! I didn't even bother checking any other review sites because this is normally the place to go. Then i get an email quoting the following problems when they reviewed my phone: Engineer Report Notes: Other: cracked screen chips marks around the housing scratches on the back bleeding screen Glitching screen And they quoted me £25!!!! I was fuming and told them to send my phone back asap as I know what condition it was in when i sent it to them, then i get a reply, they now DOUBLED their offer to £50?!?! How the hell does that work that you double you offer within a few hours? so that set off another alarm bell and I demanded they return my phone. When i got it, it had everything they mentioned above, like it was deliberately done! I had sent it off via special delivery in the packaging provided by Handtec so no way it could have got damaged in the post. DO NOT EVER use this company! You might get the odd few good reviews but to have this many is a joke and something fishy! If you don't believe me, look into Handtec and complaints and you will see how many other people have had the same issues. The most annoying thing is we can't do anything about it! How can you prove they didn't damage the phone?! Absolute DISGRACE of a company and for the sake of an extra £10-£30, just trade it in or sell it in store, at least that way you won't get conned. I got royally CONNED so I am hoping a few others read this and it saves you guys the headache and also money which is why we went with Handtec in the first place as they offered the most.”

Helpful Report

Posted 5 years ago

“They promised me £180 for my Iphone X 64 GB. I have marked that it is broken. The day after i got this messageThank you for taking the time in sending your device. Unfortunately We cannot accept icloud /account and or password locked devices. How to resolve the issues: Please provide us with your passcode. Please respond within 5 (five) days on the day on which this email was sent. If we do not have a response within this time frame, these devices will be recycled at zero value. If you request the return of any iCloud/account or password locked devices we reserve the right to charge £30 for our administration and postage costs. Please refer to our terms and conditions for more information. I think my story will be exactly the same as yours.”

Helpful Report

Posted 5 years ago

“After looking for a price for my phone I was offered £135 online. I was asked 2 questions. Is the phone unlocked and does the phone work. I answered yes to both. At no point was I asked about the condition of my phone. I sent it off via the pre paid packaging that was sent to me and within 48 hours i received an email saying it had arrived. After that it all went down. I then 1 day later received an email stating “due to the condition of my phone we can offer you £76” this phone was in very good condition, it had been kept in a case for 2 years. They went on about the battery condition also, again this phone had been used however at no point was I asked about how the battery life was. I challenged this via email and low and behold they came back with another figure of £120. No answers however as to why they had not asked the questions in the first place. After reading these reviews I decided to cut my losses as I would only loose £15 and ask for the money to which now had been paid. I feel this company is very miss leading. I guess my moral of the story is don’t go for the best price without checking the reputation first. Previously I’ve always used mazooma and never had any issues. I will go back to them next time because I have ended up with the same price as they would if offered me anyway. My advice is stay clear of this company as not worth the hassle for an extra few pounds.”

Helpful Report

Posted 5 years ago

“Well I have just looked up the price of my phone and was quoted £76. However after reading these reviews I won't be touching these guys with a barge pole. So glad I checked them out before sending off phone. Thankyou for the advice.”

Helpful Report

Posted 5 years ago

“Promised a payment on the Friday, not received, promised payment again on the Monday and again not received, not responding to my e-mails, when I call they keep saying I will receive my payment later that day, and then no payment made. shocking for a Business to operate like this.”

Helpful Report

Posted 5 years ago

“I sent a phone which was in immaculate condition (had glass screen protector and case for duration of use). I sent it to these guys and they first said that they would off £72 (down from the £176 quoted on the original order) claiming it was scratched and the screen had "excessive burnin" (the screen was perfectly fine and wasnt the I checked the serial number and this phone never had any burn in issues . i then requested it to be sent back, but then after reading the reviews on this site i realised i realised that they will probably throw the phone about in a desparate attempt to show that the phone was damaged. I ended up negotiating to a price of £150 and left it at that. Thes guys are SCAMMERS. DO NO TRUST!”

Helpful Report

Posted 5 years ago

“Sent off my iPad pro in good condition only ever had it in case, offered me £280 online and then when it had been checked they came up with all these reasons why they could only give me £62 I asked for evidence of these apparent things that needed replacing, never got them surprisingly, I declined this ridiculous amount and then they said they had someone else look at it and they could give me £120 I said no again, then they apparently had a manager look at it and the final offer they could give was £140, on the website it says they don't do up to offers like other companies and that as long as it's as described they give the money within 24hrs, it was as described because I never said it was new and it wasn't broken so it was working so the website is a complete lie a scam and false advertising not sure how they get away with it but they are clearly going against consumer rights, extremely misleading people, I did look at the review's but I thought I'd try it because you can't always believe reviews but shouldn't have bothered they've had my iPad for over a week because it's been slow back and forth with emails I reply straight away they take a few days conveniently, so don't be scammed by them they rely on people's stupidity!”

Helpful Report

Posted 5 years ago

“BEWARE - told iPhone has 'chips on screen' yet I had the screen replaced by another company only TWO WEEKS AGO!!!!!! The screen still has a protector on from then! Very suspicious!!! Quote revised from £152 to £100 because marks on back, the battery has 500 cycles?? TRY SOMEWHERE MORE REPUTABLE!”

Helpful Report

Posted 5 years ago

“No communication, original offer £80 for phone actually got £30! Very underhand as I never received emails they said I did and when responding to text I got no reply from them! Would never recommend!!”

Helpful Report

Posted 5 years ago

“Sold an iPad to them. Received an email confirming condition and quote...same as original offer. Received an email at 18.09 on Friday confirming payment would be made into my bank account within 24 hours. More than that later still no credit to my account, and after checking with my bank they confirmed no pending credit either. Attempted to discuss this with their online chat - Kirsten. Who advised she could not help as she did not have access to the sales accounts. The only way this could be dealt with is by sending an email which wouldn’t be read until Monday. She informed me not to worry about the nearly £300 owed as the company “was 100% legit and really good”! That answer says it all really. Wish I’d read these reviews before sending my device to them.”

Helpful Report

Posted 5 years ago

“I have been waiting four weeks for my phone DO NOT USE this company I have been chasing and been ignored they chose to knock down the valuation on my phone which was valued at apple the same they said it was not as described which was rubbish they have not paid me or sent me back my phone no matter what do not make the mistake I did !!”

Helpful Report

Posted 5 years ago

“Complete scam. Send you out a label which is only covered for £100, not a tracked service. And I have to wait 28 days to see of royal mail will pay even though handtec is liable. Spoke to a supervisor who just laughed at me. Best go to a reputable company”

Helpful Report

Posted 5 years ago

“Purchased iPhone 6plus in December 2018. Camera developed fault in may 2019. Despite many emails no answer received from support group despite so called 12 month guarantee. Nobody should purchase a phone with a none existent guarantee.”

Helpful Report

Posted 5 years ago

“Do Not Use -Dishonest -Poor communications -Lied to me on a number of occasions -My device was broken and they offered me half when I posted under the same conditions I was made the offer. -Toke 3 weeks to get any payment -Struggled to get any communication. Pure con artists”

Helpful Report

Posted 5 years ago

“Delivery of refurbished/good condition phone went smoothly.the phone I received was faulty and looked in pretty bad shape, sent it back same day and it had taken them after making a few calls to refund the full amount back to me. I could speak to someone easily and got my refund but I was a bit worried after reading the reviews. Got a phone from Music Magpie for less money and better spec and it was in great condition.”

Helpful Report

Posted 5 years ago

“Sent them my phone & they stole it. Put a used pregnancy test in there & sent it back to me. Con artists.”

Helpful Report

Posted 5 years ago

“Handset posted to them excellent condition tried to halve offer price saying scratched then upped twice to near offer price when refused and asked for phone back. Phone arrived with fresh damage on back where they have deliberately thrown it across concrete floor more than once . Dishonest avoid them like the plague.”

Helpful Report

Posted 6 years ago

Handtec is rated 1.3 based on 352 reviews