iD Mobile Reviews

Name: iD Mobile
Rating: 1.19

1.2 Rating 467 Reviews

4 %

of reviewers recommend iD Mobile

Company Reviews

Questions

Metrics

1.2

Based on 467 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how iD Mobile made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

iD Mobile 1 star review on 2nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever,54 days and still waiting for my refund.”

Helpful Report

Posted 2 months ago

“Can't log in to account.Now ongoing for months.Tell me a onetime code will arrive within minutes " never comes" will leave ASAP 😡😡🤬”

Helpful Report

Posted 2 months ago

“Customer service awful was told old contract was cancelled ended up paying 2?contracts for 3 months wish I’d never touched them”

Helpful Report

Posted 3 months ago

“Absolutely useless customer service, that's now web chat only”

Helpful Report

Posted 3 months ago

“Abysmal service, network goes down, no notification from them and trying to contact them is like pulling teeth, just go round in circles with the chatbot. Don't go near them”

Helpful Report

Posted 3 months ago

“Terrible: I have 3 phone contracts with them and cannot access them because the app doesn't work properly. No option to speak to an adviser, AI cannot help”

Helpful Report

Posted 3 months ago

“Poor coverage despite coverage checker being good. Impossible to cancel, scammers. Avoid company”

Helpful Report

Posted 3 months ago

“Had phone for 7 months and put up with really poor Internet connection, texts taking hours to get to recipients, calls not connecting etc. Initially thought it was a home and work issue as iD coverage checker was still advising excellent coverage (for these postcodes). Eventually contacted customer services and latterly complaints as unhappy with the poor connection etc. Sent a new SIM to me to try, and then had to try another phone but problem still occurred. Now at deadlock stage - they offerred 2 months refund (even though they've confirmed in their deadlock letter reception is poor). They've included the Ombudsman address in the deadlock letter so will contact them within the month and will also take them to the Small Claims Court.”

Helpful Report

Posted 3 months ago

“Existing customer. Ordered a new phone for next day delivery for my daughters birthday. Got a generic email saying I'd failed a credit check...I had not! Fearing identity theft I signed up with a credit reference agency who confirmed my rating was Excellent and that there was no credit check performed by iD Mobile anywhere near the date of my order. I relayed this info to iD Mobile via a webchat agent who confirmed that you can take out 2 contracts within a six month period so not sure why a second credit check was even necessary. They were unable to resolve so transferred me to the complaints department (before cheekily asking if I wanted to upgrade my existing contract). The complains department were equally unhelpful, when I suggested leaving them due to their poor service I was threatened with a hefty early termination fee. I left the conversation with the 2nd agent confirming that they were unable to resolve the issue and my daughter without the new phone I ordered for her birthday.”

Helpful Report

Posted 3 months ago

“Big big big mistake getting on 24 months contract, I’m lucky if I can get the network working..Do not touch this company.”

Helpful Report

Posted 3 months ago

“Somehow scammed by this company. Not sure how, but they have taken money fraudulently. I have no phone or correspondence and can't get any joy out of them. My emails have bounced back. Beware as I have no memory of signing up.”

Helpful Report

Posted 3 months ago

“Id mobiles lack of security caused me significant damage! Got hacked and id mobile cant offer any extra security, if you use 2 factor Authentication by SMS do not have it linked to an id mobile number! It's very dangerous and id just shrug it off! My complaint has now been brushed to the side as they are refusing to help further !”

Helpful Report

Posted 3 months ago

“Id never more rubish network 4-5g working only when you not needed ID is worst network in the world trust me I never have worst network like is ID”

Helpful Report

Posted 3 months ago

“No network, data doesn’t work. Stuck with them on a 2 year contract. Rubbish. Avoid!”

Helpful Report

Posted 4 months ago

“Bunch of incompetent cowboys. Misled by "customer service" chat person, asked to cancel the order - nothing happened. Had another chat - same story. They trained customer service to be obstructive. Deserve to be treated as hostile organisation. Be careful of touching - smell comparable to the skunk, difficult to treat.”

Helpful Report

Posted 4 months ago

“Absolutely useless network, the worst customer service I've ever experienced. Avoid at all costs, these guys need to be put out of business it really is that bad”

Helpful Report

Posted 4 months ago

“Can't contact support easily, I have received a SIM with a number that's no good. Got strangers ringing it constantly. Calls cut out and unstable mid conversation. No taking the agreed amount direct debit either. Awful service.”

Helpful Report

Posted 4 months ago

“not honest company with the customer”

Helpful Report

Posted 4 months ago

“Gradual loss of coverage and now the new app does not recognise me and changed my data allowance to half of what it was… previous plans are not available in the new app so apparently there is no proof that I was getting the allowance that I have been for a very long time! Time to move, absolutely shocking service”

Helpful Report

Posted 4 months ago

“took money from sons account then put it straight back then sent threatening recovery message imposable to contact”

Helpful Report

Posted 4 months ago

iD Mobile is rated 1.2 based on 467 reviews