Jack Wills Reviews

1.6 Rating 173 Reviews

12 %

of reviewers recommend Jack Wills

Company Reviews

Questions

Metrics

1.6

Based on 173 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Jack Wills deliver? How long does Jack Wills take to deliver? Does Jack Wills deliver on time? How is accuracy and good condition of items delivered by Jack Wills?

Returns

How is Jack Wills returns process?

Customer Service

How can I contact Jack Wills? How quickly does Jack Wills resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Jack Wills.

Visit Website

How long does Jack Wills take to deliver?

Helpful Report

(1 month ago)

Jack Wills normally delivers within 5 Days.

Helpful Report

(1 month ago)

55.56%

Industry Average

“ Adding to the long list of dissatisfied customers…also had problem with smaller sizing and when tried to generate a return, discover its a £5 charge…so that would be £15 in delivery if I want to reorder in correct fitting size. These charges are not transparent and are hidden. That’s against trading standards surely? ”

- Anonymous

“ £4.99 for delivery then £4.99 for returns? What a rip off ”

- Anonymous

“ Not only do you have to pay an extortionate £5 for delivery and £5 for returns. ”

- Emily Adair

Jack Wills Reviews

Delivery - Average