Jack Wills Reviews

1.6 Rating 171 Reviews

12 %

of reviewers recommend Jack Wills

1.6

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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Does Jack Wills deliver on time?

(1 week ago)

Greater than 44% of reviewers feedback is Jack Wills normally delivers on time.

(1 week ago)

55.56%

Industry Average

“ 99 delivery and wrongly assumed this would cover the return of one of the items as I clearly wouldn't want two. ”

- Anonymous