Jack Wills Reviews

1.6 Rating 177 Reviews

12 %

of reviewers recommend Jack Wills

1.6

Based on 177 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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Does Jack Wills deliver on time?

(2 months ago)

Greater than 47% of reviewers feedback is Jack Wills normally delivers on time.

(2 months ago)

58.33%

Industry Average

“ Not only do you have to pay an extortionate £5 for delivery and £5 for returns. ”

- Emily Adair