Jack Wills Reviews

1.6 Rating 177 Reviews

12 %

of reviewers recommend Jack Wills

Company Reviews

Questions

Metrics

1.6

Based on 177 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Jack Wills deliver?

Helpful Report

(2 months ago)

Jack Wills delivers items by Courier.

Helpful Report

(2 months ago)

58.33%

Industry Average

“ Ridiculous delivery costs at £4.99 and then £4.99 to return per single item. Has put me off buying from this company again. ”

- zara

“ APPALLING IN SO MANY WAYS - I will NEVER buy from Jack Wills ever again! - really poor quality items - appalling customer service - website is misleading and return policy is unclear - customer service is appalling I placed 2 orders through Jack Wills and made sure I checked the delivery & return information before I ordered (I always do). ”

- Anonymous

“ I placed an order 2x size 6 snug boots had no email confirmation no tracking number but they’ve taken the money!! Talk about frustrating trying to contact them - I have sent 2 emails to customer service AVOID and the delivery and return costs are a rip off aghhhhhhh ”

- Anonymous

Jack Wills Reviews

Delivery - Average