Jack Wills Reviews

1.6 Rating 171 Reviews

12 %

of reviewers recommend Jack Wills

1.6

Based on 171 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How is Jack Wills returns process?

(1 week ago)

Greater than 95% of reviewers feedback is Jack Wills returns process could be better.

(1 week ago)

7.69%

Industry Average

“ £4.99 for delivery then £4.99 for returns? What a rip off ”

- Anonymous

“ Not only do you have to pay an extortionate £5 for delivery and £5 for returns. ”

- Emily Adair

“ Poor returns policy! I advise to go elsewhere with a better returns policy. I won’t be spending my money with jw again. Thank you ”

- Adam