“I shop in the Wandsworth store branch (0158).I was served by a lovely member of staff called. Natalie ,as she helped me find a love pair of shoes for my 50 birthday, excellent customer service 😀 😊”
“I love Office shoes, I’ve shopped their for over 25 years and have always been happy with every purchase.The staff are always friendly and very helpful.”
“Ordered a pair of Ugg boots and when I received delivery 21/01/23 I opened the box up to find amongst tatty paper no Ugg boots! They were a similar style boot but not uggs the label inside said dream pairs?!? I went into Leeds white rose store the following day and took the boots in to show them I had been sent incorrect ones and the assistant said we don’t even stock these boots! So quite clearly someone has pulled a fast one and due to incompetence of whoever packed my order ready for shipping they haven’t been checked to make sure everything was as it should be before sending out. The assistant in store phoned customer services and was asked to take photos of the boots. I was told to take the boots home and that they were going to check cctv in the warehouse and I would receive an email from Adam H the following day. I never heard anything from Adam H or anyone else from office so I returned to the same store 24/01/23 and spoke to the same assistant. She phoned customer services again and this time it was Megan C who was going to deal with things and promised she would be in touch with me by 3pm that same day. I didn’t hear anything from Megan C either but I had been given an email address for her so I emailed her the following day. Still not had any acknowledgment of that email or any correspondence from office at all. So I thought I would try messaging on social media so sent a message through Facebook messenger outlining the issue. Someone on there replied to confirm my billing address and then said they will investigate. Not heard anything back so I messaged a few days later asking for an update. I got a reply the following day simply saying yes we are investigating. This is absolutely appalling customer service never getting back to me when you say and constantly fobbing me off. I know my rights and I have the right to receive the item I ordered or a full refund. Why am I having to chase everything when office is supposedly a reputable business? I trusted them with my money but they are a set of crooks. I’m sure £145 is a drop in the ocean to them but it’s a lot of money to me and I don’t even have anything to show for it now. Avoid them at all costs and spend your hard earned money else where.”
“The customer service help chat is terrible, I’ve tried to contact multiple times and each time have been waiting in the queue for over an hour! I bought shoes a month ago and they were never delivered and sent back to Office. Office have been awful at helping and trying to resend the shoes. Never order online with these people!!”
“I received a dispatch notification and estimated delivery date shortly after placing order - Great I thought..... could not have been more mistaken.
The delivery date came and went and then the tracking details did not update. I contacted Office via their online chat - the only way to reach out to them. It can take several hours to make contact and I had to use a laptop as never got an answer via the app even after 3 hours waiting. I was condescendingly told to "be patient" (having spent hours waiting to speak to them) and to give it a few more days because of the bad weather they had a backlog with the delivery company. Nothing arrived and the tracking didn't update so after a few more days I spent another hour plus trying to contact them to be told they will "raise the issue" with the delivery company. Nothing proactive from Office at all to keep me updated or show they were taking any steps at their end.
No one contacted me yet again so I spent another hour waiting for a chat agent to be told the item had been "lost" and they would need to send me a replacement but would do so with next day delivery - already cutting it fine for Xmas but accepted as that was the best they could offer in the circumstances.
No further updates or dispatch email so once again spent 1 hour waiting for another Office chat agent who said I need to give it 5-7 working days for the replacement to be dispatched! This is well past Xmas and complete contradiction to what their website that was advertising - to order now for pre Xmas delivery!
No further help from their online support and just given a generic email to raise a complaint which has a 5-7 working days response time according to their website so not expecting much.
Overall a useless company with zero customer support, false advertising and an incredible drain on your personal time when trying to contact them. AVOID!
UPDATE - contacted them using the email provided in the reply to my TrustPilot review. Did not get a response. Reached out to them again on the 31st of December to be updated. Told that my order has been cancelled due to “stock issues” - bearing in mind that the original order was placed on the 9th of December this is beyond a joke.
I genuinely feel this company has all the hallmarks of a failing business. They are taking orders (and your money) when they know they will never be able to fulfil them - probably in the hope of demonstrating some sort of cash flow for their accounts.
I’m now going to begin the undoubtably lengthy process of getting my money back. At least I paid on the credit card so there are some assurances.”
“Absolutely disappointing services. I ordered a pair of shoes for a Christmas present on the 20th December as they had advertised next day delivery. Only to be told on the night of the 22nd (at 8:12pm) that the order was cancelled "We are very sorry but due to limited stock availability the below item(s) could not be dispatched to you". Given this was a present, I will now be empty handed and this is EXTREMELY disappointing.”
“Extremely awful experience purchasing something online! My order never arrived and they never contacted me about not having it redelivered and just plan to give me a refund.
So basically I waited something that I paid for nothing. They said they will contact courier for redelivery options but they didnt”
“Placed an order 15/11. Money taken from account but no order number sent or confirmation. To date I have no goods
Unable to contact. Sent emails no response. Can’t get past no 10 on the live chat I want my money back please 😡😡”
“I bought a pair of black converses in Oxford Street from Tianna on 16th September and found them to be uncomfortable at the back when I tried them on at home, on a wooden floor, once, only walking a few steps across my sitting room floor. I have just gone to the Richmond branch of Office to return them, to be told by the manager Priscila that they have been worn. I have not worn them! She has refused a refund so I have been seemingly tricked by Office. I will never shop in their store again and the customer service is terrible. I am really shocked to be treated like this. Perhaps I was sold a display pair without being informed, but as a very honest person these shoes have not been worn by me.”
“I ordered some shoes on line, still waiting 9 days later, they were despatched a week ago and still nothing, spoke to office live chat who are absolutely rubbish, I can’t claim my money back from my cc for another 9 days, I don’t even want the shoes now but I can’t get a refund until there delivered and that’s if they ever are delivered. I will never order from office again, they’re an awful company”
“Hi,
Just a little comment to say a huge thank you to Simona.
She was alone at the shop but managed very well every customers in the shop and she was very helpful, smiley and kind with everyone.
I just had a bad experience from another shop (S***t d****t, Northampton Town Center) but when I came to Office Shop Northampton Town Center, it was absolutely great customer service. Simona was an angel.
I bought 2 pairs of shoes at the end.
Thank you Simona, good luck in your career.”
“From the minute we walked in we were greeted with good morning.. lovely to see people who enjoyed their job. Offered to help straight the way.. Yasmin who I believe was training could not have been more helpful .. found the perfect shoes..”
“Absolutely horrific customer service, my order was apparently delivered to my next door neighbour as according to the terms and conditions you agree to this when you place an order, the only problem is it is not my next door neighbour they have delivered to, and after complaining was literally told to drive round and look for somewhere that looks similar, they will not release GPS data so I can try and find my items so now I am left with no order and a photograph of a white front door. Every single customer service advisor I’ve spoken to has an abhorrent attitude and could not care less that I am now without product or money and no way of finding out where my items actually are. AVOID AT ALL COSTS”
“Such a happy salesperson in the Cabot Circus store. His name was Adam and he was really helpful and if anyone knows Simon Cowell then tell him to sign this young man up!… he’s a great performer 🤗”
“just spoke to one of store staff on the phone on your westfield stratford branch ( think the persons name was Lydia if i heard correct ) with a stock enquiry to save me making a journey for no reason and i could not have been left happier , they was extremely helpfull , polite , professional and accommodating , please kindly pass my feedback on to them , a credit to your company .”
