Shein Reviews

Name: Shein
Rating: 1.92

1.9 Rating 1,544 Reviews

20 %

of reviewers recommend Shein

Company Reviews

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Metrics

1.9

Based on 1,544 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shein 1 star review on 12th January 2025

Tatiana E

Shein 1 star review on 9th December 2024

Myracler

Shein 1 star review on 25th November 2024

Mavs

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its really not good.”

Helpful Report

Posted 3 years ago

“The prices are great but it takes forever to get what you ordered and most of the time its not what you really ordered. They just send what they want to send, then you can't get ahold of anyone to resolve the issue. Be careful! I've had great times and then I've had terrible times ordering.”

Helpful Report

Posted 3 years ago

“I am trying to return a dress. I have followed instructons but the web site says to keep the dress and they will give me refund anyway as a gift. I do not trust that I will get a refund because they are not giving me a return address. As our valued customer, we are happy to provide you with a priority refund for this return. You are welcome to keep the item without returning it, no return label will be sent. （Note:Please do not cancel this return, otherwise, the refund will be cancelled. One time chance only. this is randomly selected by our system and is not applicable to all.） The refund will be issued back to your SHEIN Wallet within 24 hours or to your original payment method (processing time will depend on your card issuer). Thank you for your support to SHEIN, Please accept our little gift : Limited Time Offer: use code: TRY15 for 15% off your future purchase (no minimum!) This coupon is valid thru November 3, 2021 and can only be used once. Thank you and have a nice day!”

Helpful Report

Posted 3 years ago

“I ordered a blue corduroy military jacket, and it was unfinished (no lining inside), bad sowing, no structure, fake pockets and a terrible fit. Simply TERRIBLE! Stay clear!!”

Helpful Report

Posted 3 years ago

“I have ordered 8 items. Well when I got my parcel I was extremely happy rated everything before even opening it because I thought I can trust them... big mistake. When I got home opened the parcel one item was missing. Dont they double check the order before dispatching it? I'm extremely disappointed and I was hoping I'd order more in the future.”

Helpful Report

Posted 3 years ago

“I hesitated to purchase as it is for an upcoming birthday which I was unsure items would arrive on time but ordered anyway. Order was placed 4 days ago and just received it today! The items I purchased are pretty much in line with what I expected and saw online. Last of all, each item was placed in a separate bag which was a very nice touch! Thank you Shein for better than expected delivery and I am absolutely delighted with the products and the prices!”

Helpful Report

Posted 3 years ago

“this place really does sucks. I paid for express shipping from this company and not once but twice this place has not delivered my package on the estimated date. SHEIN kept insisting I call the logistic myself to urge the package, here to find out. SHEIN was who was at fault they made my shipping label late causing late delivery. just disgusting, all I ask for was refund of my shipping express of $12.99 now I'am waiting for a standard delivery with express shipping on an order over $230!”

Helpful Report

Posted 3 years ago

“I made 9 orders with Shein over the past 4 months and spent around 600 CAD dollars. Overall, I'm happy with their "Plus Curve" line. I noticed a lot of reviews are saying the clothes are too small. Each item has a sizing chart, so you need to order based on the sizing chart. For example, my bust is 126cm (around 48 inches). Most of the time, I order 4XL at Shein which is listed as a bust around 135cm. In North American sizing, I fit into 2x or 3x, US size 22 and UK size 26. It's also possible that you could be a large in North American sizes but be plus size at Shein. For example the 0XL in the plus curve section has a bust roughly around 110cm. I need to stress that every single item of clothing has its own sizing chart. The 135cm number I mention above for 4x is commonly the bust measurement. However, the bust measurment can be higher or lower in some cases. Out of my 9 orders, they made a mistake with one of my orders where they sent the wrong item. All I did was go online and use the automated system which asked for a picture of the wrong item. Then it connected me to a person who said they would resend the right item. The entire process took about 5 minutes. All 8 other orders were perfect. The fastest I have received an order is within 10 days. The longest I've waited is 3 weeks. Most often it is 14 days (2 weeks). The reason why I only gave 4 stars out of 5 is because the site can be hit or miss. I've had a lot of success using the size charts and reviews for each item (especially the reviews with pics of people about my size wearing the clothes on their site). Out of the 41 items I ordered, I was only unhappy with 2. So around 95% happy. Lol. Good luck”

Helpful Report

Posted 3 years ago

“I got my order. I ordered a large rather than medium yet both dresses did not even go over my shoulders. I tried to return and as a prior customer said the app. Does not let u complete your return after 2 days trying. I called Customer service and it kept ringing and then the call is dropped. I’m reporting them to Facebook as there seems to be many complaints like mine and I spent good money and I want it returned.”

Helpful Report

Posted 3 years ago

“PROS: I knew I was getting into choppy waters with SHEIN but I found a cute (cheap) skirt and some adorable silk-like scarves (they’re polyester). CONS: SHEIN hides all reviews under 4 stars. That’s so sketchy to me. I honestly think that alone could dissuade me from shopping there. Just read comments from here though and now I’m worried about the items I’m returning... hope they don’t get lost...”

Helpful Report

Posted 3 years ago

“Carnt return as online won’t complete the return form.”

Helpful Report

Posted 3 years ago

“I ordered $85 worth of items. NONE of them fit and I spent weeks trying to get the system to process my return for a shipping label and it NEVER worked. You are criminals!!!”

Helpful Report

Posted 3 years ago

“Their customer service is SHOCKING! They ignore all queries and tickets, and never get back to you. I ordered a dress for my girlfriend, and it was supposed to arrive in 1 week. It arrived in the country 3 days after I should have had it, but then disappeared. I have never heard from them, and the tracking company just said it's in the country. I tried contacting Shein, but I could only speak to chat bots. There was no way to speak to a person to check what the issue was. I have never seen the dress and just wasted my money.”

Helpful Report

Posted 3 years ago

“Super happy with 6 blouses as well as Sheins reports throughout the process. Neatly packaged in separate ziplock bags. Received in 3 days after paying courier fee.”

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Posted 3 years ago

“Their customer service is EXTREMELY POOR. It's been about a week now and no response to my query. I tried opening another ticket but their app won't let me. I tried contacting them in Instagram on their main page and she glam account but nothing. Just IGNORING THE HELL OUT OF MY CONCERNS!!!!!!!”

Helpful Report

Posted 3 years ago

“Iam in South Africa Potchefstroom.ordered On 21 March 2021 never receive my order!no option to get hold of them!!i just want to know how do we go about it.do I have to check with the post office or do they come deliver at my door?iam worried it has been very long now!please help.”

Helpful Report

Posted 3 years ago

“I have ordered from shein for the past three years and I have never had a problem with them. I love their clothes and they fit great. Their prices are great. I have gone to local stores and they carry the same merchandise much more expensive. You just have to see the measurements of clothing your selecting. Not all clothing have the same measurements. As for deliveries and returns as of yet I have never had an issue. I once had a problem with a delivery but it was the post office fault. I have made multiple returns with no problems. You must also make sure item you are ordering is non refundable. Their point program is great too. I love shein!!”

Helpful Report

Posted 3 years ago

“The clothes are cheap because they are cheaply made, when you try to return the items you don't want they lose your package and do not get refunded. Don't waste your time and money.”

Helpful Report

Posted 3 years ago

“Excellent service, good quality clothing including plus size. Delivery time is reasonable considering where its coming from, and the returns process is straight forward and free of charge. What's not to like!!”

Helpful Report

Posted 3 years ago

“I ordered a jacket which I never wore. I dry cleaned it as I do all new clothing. The black dye on the collar bled into the body of the jacket which is light pink. This speaks to the poor quality. I tried to return it, and Shein declined it. Shein also does not accept negative reviews on their products and my review of the product never populated on my order.”

Helpful Report

Posted 3 years ago

Shein is rated 1.9 based on 1,544 reviews