Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,646 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company , Be warned you have to be a liar to work for this company was told it was 15 mins away from my home never turned up never meet as many Bull S......s in my life as I have at this company. Hope they go bust”

Helpful Report

Posted 3 years ago

“Do not use this company!!!”

Helpful Report

Posted 3 years ago

“Avoid the layla range absolutely rubbish, I'd be surprised if it last a year, need a smaller sofa for our conservatory, we picked the Layla range torn when delivered and the covers were made from off cuts of material with seams running down centre of cushions, very visible. Structure wasn't solid and the sofa dipped at one side. Getting through to customer service was near impossible queue s ranged from 27-87, and the time I did stay on line it took nearly 3 hours to get through and cost me £49 , on average it takes them over a week to respond to email. Will never never use this company again, I will stick with company's like Next at least if you have a problem you can speak to someone quickly and you get an option of somebody calling you back. Sofology should in my opinion stop spending money on A list Hollywood stars doing adverts and more on customer service operators.”

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Posted 3 years ago

“Avoid avoid avoid”

Helpful Report

Posted 3 years ago

“2 failed deliveries from sofology now, they report we are with the priority complaints team! We will be seeking to cancel the order and have our old sofa back that they removed 2 weeks ago. I have a poorly little boy very unwell having to sit on a bean bag to watch TV! This is appalling. Can't get through and they are useless. So sad they have ruined our Christmas. We have no sofa for our family to sit on........ they should be ashamed”

Helpful Report

Posted 3 years ago

“Bad customer service, order the sofa in store, have no communication from the team on the delay of the sofa, then they happen to loose the sofa in the warehouse and let you know half hour before the delivery. I would avoid purchasing anything from this company.”

Helpful Report

Posted 3 years ago

“AVOID! The sofa is poor quality, delivery takes over 6 months, the customer service is appalling! I had a DFS sofa that was as good as new even after 5 years, unfortunately this was the only company that did the size I needed for a new home but I’m gutted I wasted so much money on this rubbish!”

Helpful Report

Posted 3 years ago

“sofology called me last night to take payment of the balance of my bill. They then charged my credit 4 times!! My card is now over limit and I have no available balance for pre-christmas spending. gave up after 1 hour on hold this morning. website is still saying my account is unpaid. The most stressful 12 hours and no resolution in sight - this is fraud!!!”

Helpful Report

Posted 3 years ago

“After spending £5,000 on a sofa I cannot believe the level of customer service I received while having problems with delivery! As if being in a queue on the phone for over 3hours wasn't bad enough they then have the audacity to cut me off!! I'm absolutely fuming!! Will definitely be cancelling my order!!”

Helpful Report

Posted 3 years ago

“Still waiting to be delivered after 2 failed attempts and mistakes. Probably haven’t got a sofa for Christmas now, and it’s so hard to get through to talk to them! Where is the quality control, This really needs to be sorted out ! Having read the reviews I am now worried about quality before it even gets here!! Wish I had gone some the else!”

Helpful Report

Posted 3 years ago

“What went right padding on arms was thin wood digging in sides torn underside and then the leather peeled because our head caused it ????? Seriously”

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Posted 3 years ago

“Sofa 8 months old. Sagging in the seats Sofology say its normal setement and will do nothing about the terrible look of it. The seats are a hollow and they say if we want anything doing we will have to pay for it ourselves. ITS IS LWSS THAN 9 MONTHS OLD AND THEY GIVE A 20 UEAR GUARANTEE ......WHICH IS NIT VALUD ON THESE ISDUES. Terrible after sales and customer service. We are now going to continue to pay for a sofa for more than two years that we have had to take to the tip...UTTERLEY DISGUSTING.... AVOID SOFOLOGY”

Helpful Report

Posted 3 years ago

“My wife still cries from time to time over a year later at how much of our savings we lost on this furniture. Please think very carefully before buying from Sofology. Even one of their engineers who visited admitted they are terrible quality. The independent ombudsman apparently believes that 6 months is fine for the life of a £1600 3 piece suite. We have replaced a chair with a £30 one from the charity shop which is actually usable. How this company continues to operate is beyond my understanding.”

Helpful Report

Posted 3 years ago

“If I could I also would give you 0 stars. We have been waiting weeks for our sofa. Kept calling at shop and phoning. They always said we will get back to you at end of day. NEVER DID. I phoned once again and now said they have Lost our sofa how do you lose a three seater sofa. So for Xmas we have nothing to sit on. Please everyone do not buy any furniture from this despicable store. It is so upsetting and we can order another settee taking another 3 months. No I do not think so.”

Helpful Report

Posted 3 years ago

“If I could give zero stars i would. After months of chasing, going to store and calling our sofa never arrived. Each customer service assistant in the Enfield store all told us something completely different everytime. After many delays we got told it had arrived and we could pick a delivery date. Perfect delivery date is here to be told 25mins before the delivery it had been cancelled.....reason for cancellation of the delivery is because they LOST the sofa in the warehouse, what nonsense is that it is a massive sofa. How they are still operating as a business is beyond me.”

Helpful Report

Posted 3 years ago

“Wish I had read these reviews before we went to Sofology. I'm actually one of "lucky" customers who actually got their sofa but was the worst experience I've ever had. Finally, after 5 months my sofa was delivered but the side table's glass was broken. Was told by delivery guys that Sofology would contact me regards the side table and the care kit, too... Of course not heard of them in the last 2 weeks. And they are not ashamed to ask for a feedback!!! As someone already said, their customer service is non-existent. They don't answer the emails/chats, or if they do, it's an automated answer that I should try to call them. Which is ridiculous cause it's literally impossible to talk to someone over the phone.”

Helpful Report

Posted 3 years ago

“I ordered a chair and foot stall in May 2021 and was told it would take around 14 weeks. I was sent emails telling me about delays and given future dates which seemed to be pulled out thin air. When the dates passed, Sofology stopped sending emails and I had to check my account for the date that the furniture was expected. After seven months I tried calling and was on hold for four hours before getting cut off. I tried emailing using the email address on their website but it bounced back. I messaged them twice and received no reply. I then called again and waited for nearly three hours and my call was then answered. Seven months and no furniture and now waiting for a refund. If I could give less than 1 star I would.”

Helpful Report

Posted 3 years ago

“If you're desperate for a sofa, MAKE your own but DON NOT GO TO SOFOLOGY. It will be the most disgusting customer experience you've ever had in your entire life.”

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Posted 3 years ago

“The worst company have ever dealt with. Avoid like covid!!!!”

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Posted 3 years ago

“I WOULD LIKE TO START BY SAYING I WOULD NOT GIVE ANY STARS FOR THIS COMPANY SO MAYBE CHANGE IT SO PEOPLE CAN GIVE 0 STARS Ordered our 2x 2 seater in april 2021 said we wanted the sofas delivered 9th september end of august email postponed till 5th october then yes postponed again until nov 5th then once again no surprises november 29th so after phone call after call 90 mins waiting for a answer only to be told sorry,sorry,sorry so ring store in croydon ok we are very sorry i will email customer service will call me 3 to 5 days can you belive it then guess what no one rang so call croydon shop again oh were so sorry i will email them as we cant ring them direct what a joke it will take 5 to 7 days to contact me then guess what know 1 calls me i cancelled the order but i still wanted to speak to the manager,so got money refunded but no call no letter nothing what a load rubbish this company is went to another shop got another suite within 3 days and was told that any company knows what stock is coming from China yes china must be on a very slow boat from china very slow SORRY”

Helpful Report

Posted 3 years ago

Sofology is rated 1.2 based on 1,646 reviews