Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the Richmonde 4 seater sofa and large footstool and had it delivered February 2018, with in 3 months the seat cushions were very flat and saggy giving no support at all. After numerous unanswered emails and constantly waiting for our calls to be answered we got through and was told to take photos to send to them. We did this and had a reply email saying they could see no problem!! I said if they didn't replace the cushions I wanted a refund, and surprise, surprise I was told they would send replacement cushions. These came about a month later and were fitted. 3 months on again and the cushions are just as bad as the previous ones very saggy with no support at all (even though they said these were improved ones). The inside is basically an inch depth piece of foam and is wrapped in what looks like a 4.5 tog quilt!! We got back in touch and again after numerous emails, phone calls we were asked again to take photos. We were then told that we should be opening up the cushion covers and pulling the fibers around to re plump it daily, this is impossible as the fibers are incased in fabric and I'm not prepared to rip or cut the fabric to pull the fibers! Plus I've never had to do this to any of the other sofas I've had before from better companies. They are refusing a refund and are saying we have had the sofa firstly 15mths, then 1 year but we've only had it since Feb this year. We are now waiting on homeserve to send out a supposedly independent technician to no doubt tell us there's no problem. Avoid like the plague, worst customer service I've ever had the misfortune to deal with.”

Helpful Report

Posted 6 years ago

“SHOCKING, AVOID AVOID AVOID AVOID AVOID. Paid £3000+ for our funiture, Promised one delivery on 25th, nothing. Complained and then promised a call back with answers, nothing, Ignored. Chased it again and told it would be another 3 weeks. GUTTED. AVOID like your life depends on it. flash showroom but nothing after. Will never entertain this company again. IF I COULD GIVE -5 it would still be to generous !!!!!!!!”

Helpful Report

Posted 6 years ago

“1 star is the lowest I could go. Furniture rejected on delivery, not what we saw and purchased in store. Furniture ombudsmen somehow agreed with sofology. I had to chase up cancelling the finance agreement as Sofology neglected to inform them of the cancellation. Two months payments had been debited from my account. Refund agreed by there Twitter team pin the deposit paid. Once contacted they had gone back on there word. Avoid! Avoid! Avoid!”

Helpful Report

Posted 6 years ago

“There after care is disgusting that the only way to get after care is by email is awful. Not everyone has a email address. I will never buy from them again. I've had my sofa 7 months and had nothing but trouble with it. Never again I will stay well clear.”

Helpful Report

Posted 6 years ago

“If I could give -5 I would. Absolute shambles of a company. They took a double payment from me and have denied receiving any money at all. Subsequently I have been waiting a month for the finance manager to get back to me after their so-called investigation. Guess what, still no phone call and they are ignoring all of my emails and are un-contactable via phone. Avoid at all costs!”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Not even worth 1 star, so unhappy with our sofa, customer service is shocking, wrote emails, phone calls, got nothing back, had ours for nearly 2 years now and they won't send anyone out, I have to plump up cushions at least once a day, it's looks awfull as soon as somebody has sat on it, I would never buy from sofology again”

Helpful Report

Posted 6 years ago

“Had to put one star in order to place my review, trust me this company doesn't deserve one star! Sofa is 6 months old and the stitching has come apart on one of the seams apparently this falls under accidental damage and to have it fixed will cost me £98 (the technician can establish this from photos they ask you to send) Be prepared for a long wait when phoning customer services and don't fall for the we will call you back, because they won't! Will never buy from this company again...............”

Helpful Report

Posted 6 years ago

“I would give 0 if I could. The quality of the sofa is shocking do not buy from them. The customer service is shocking and we have been in touch with them for over 6months. We are now having to take it further to the furniture ombudsman. They will not replace the sofa Cushions which have bobbled and they look disgusting. They promised us that it would last we now have to have throws over the sofa to cover up how bad they are. Customer service won’t do anything! DO NOT BUY FROM THEM”

Helpful Report

Posted 6 years ago

“Customer services continually close down complaint without doing anything. “You didn’t answer your phone on one occasion so we will close down your complaint” “The reason your sofa has faded is because you have been wearing harsh clothing” You have to visit the store before anyone will speak to you from customer services as they turn off complaints to meet KPIs. Had to bet the Ombudsman involved as Sofology don’t want to know.”

Helpful Report

Posted 6 years ago

“Hi I've also had bad experience new suite came15th October badly creased was told would come out couple days. Not to be went to shop where I ordered to be told they do not deal with it on 19th October had to go online. What a nightmare from the start customer care appalling sent e mails no response phone calls 55mins no reply.insisted they were sending an engineer out for a suite that was 3weeks old on 5th Nov,I told them I wanted it uplifted as I was within my rights 30days for a refund. Was so stressed and upset.paying thousands of pounds for something you want to enjoy and no respect for customer.ie ignoring and no feedback they all saw e-mails I sent.eng came out couldn't fix as it was not transit.ive to get a new one choose a different one £200 more wouldn't waiver it for all the stress I've been through. Only reason wouldn't had anything to sit on for 12 weeks.”

Helpful Report

Posted 6 years ago

“I have had my corner sofa for just 5 years ,i took out cover but it ran out 12 weeks ago ,i have a small rip on one of the seats ,i asked the tchenical team to see if i could get the same matereal so i could get it fixed ,they said it is discontinued after just 5 years ,i paid 3,000 pound for this sofa ,your after care sofoligy is disgusting and i would never buy a sofa again off you ,i cant believe you cant get the metirial after just 5 years,i would like a reply from this .”

Helpful Report

Posted 6 years ago

“Just watched watch dog on bbc1 ( 14 November) seems I'm not the only one having problems I'm sick of phoning them and not being able to get through the only way for them to communicate is through email the after care is worse than the shabby furniture”

Helpful Report

Posted 6 years ago

“Worst sofa I've ever had.had it 3years now and it's peeledtwice and it's very baggy and out of shape.have to cover it with a blanket on seats as keeps peeling.carnt do anything else.carnt wait to finish my payments to get another sofa not from sofaoligy.”

Helpful Report

Posted 6 years ago

“no delivery . had refund . you must pay on credit card.”

Helpful Report

Posted 6 years ago

“I am not sure where all the customers who gave Sofology a good review went. I would say that purchasing our sofa was good BUT BUYER BEWARE !!! Apparently before you buy a sofa from Sofology you should do your research. In other words you should go in and look at the various sofas they have, ask what it is made of, how it is made, where it is made, how long is the life expectancy of the sofa you are thinking of buying. Look underneath, check the back, check the filling. Then make sure you ask " How do I care for my sofa? Should I dress the sofa every day? Should I clean it every day? Should I sit in a different seat every night? Because if you don't after a few months your sofa will sag and look as though t is 90 years old. In fact my mother is 93 and she looks better and less worn than my sofa which is NEARLY ONE YEARS OLD. So we did what any customer would do and contact customer services .Well be warned there is no such thing as customer services at Sofology. Basically they say its tough and there is nothing wrong with your sofa. We did contact the ombudsman but there is a catch !! They send an expert who is independent BUT who does a lot of repairs for sofology. Which means you don't really get an independent point of view . He told us there was nothing wrong with our sofa . Well if you saw it you would not agree with him and neither do we which is why we are not giving up. IT IS APPALLING THAT THEY ARE ALLOWED TO SELL SUCH POOR QUALITY FURNITURE AND BE ALLOWED TO GET AWAY WITH IT.”

Helpful Report

Posted 6 years ago

“Sofology - I'm lost for words - the standard of sofa is appalling we've had this sofa for over one year and it's had limited use - we both work full time are of average build and there's just the two of us. I've followed the instructions to the letter daily "plumping" swapping cushions etc. And this is what we are stuck with!!! Sofology sent insulting emails (pre set emails) saying all it needs is some "TLC", and to open the Zips on the cushion to allow the air to circulate - I bet their are glad they aren't going home to sit on it. They even wanted to charge me to send out a technician - what a joke And are now trying to tell me it's perfectly normal.We are no further forward with any resolution and all they want to do is close the complaint and have even had the cheek to send me a experience survey - my advice avoid this company at all cost. They are also trying to tell me I'm the only customer in the country to have a problem - I Find this really hard to believe!!!!!!!”

Helpful Report

Posted 6 years ago

“I did not even get as far as ordering and still feel I need to review them. I popped into a local store for the first time and was hit with the scripted spiel by three separate employees. All about them sending the details for anything I like so I can view it later etc etc. I decided to give this a try and he took my email address, but also asked for my phone number. He said they won’t call or text, it’s just needed to populate the form he was filling out. I naively gave it. I went home, clicked on the email and had to set up an account to view the stuff he’d sent. However, it was all in my ‘basket’! £10,000 worth of furniture from two entirely different ranges. I looked and removed them. But, since then I’ve had about 5 phone calls a day, a load of texts and some emails saying I’ve left some items in my basket and to check out etc! I have blocked them now and won’t be going back!”

Helpful Report

Posted 6 years ago

“Delivery caused damage to brick pillar. Company not willing to take this on stating that my brickwork was old. Spent my last large amount of money with Sofology due to poor customer services. Customer always wrong approach.”

Helpful Report

Posted 6 years ago

“Ordered 2 suites 1 turned up, was rebooked a 2nd delivery for missing suit, nothing, lost a days wages, have called 8 times with a promise each time of a call back, not once have called back, they have my money and my suit, starting small claims court proceedings today.”

Helpful Report

Posted 6 years ago

Sofology is rated 1.2 based on 1,647 reviews