Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Sofology 1 star review on 3rd December 2024

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't even bother trying to get a problem solved. The customer service team is appallingly bad.”

Helpful Report

Posted 5 years ago

“I feel l was totally missed sd the accidental cover insurance when l stated to the sales lady that l had dogs. I was assured that l would be covered by pet damage....1 claim a year up to the value of the sofa. Castelan insurance have stated the damage to my sofa is not accidental but wear and tear and the sofology team state it's not wear and tear but accidental damage!!!! It's got to he one or the other.....my suite is just over a year old and cost 3k......l am not amused and have contacted the financial ombusman......do not take out this insurance.....its just robbery!!!!”

Helpful Report

Posted 5 years ago

“Absolutely disgusting company do not fool for the sales team no hassle friendly service they are just a mirage leading you into your nightmare. We purchased the Massini in the first few days we noticed the leather was going saggy also that we was sinking . We complained a technician came out in disbelief he asked if we had purchased a refurbished sofa although the sofa was now only 3 months old he told us we needed a new sofa.However when customer service emailed us stating it was booked in for repairs and that we only needed new fillers we stated we wanted our money back they said they had right to repair. We gave them that right we was told parts will take 5 weeks to get delivered and we had to take the delivery of the parts which we refused. They could not even give us a date that the repairs would be carried out four months later the technician was finally booked in then cancelled at five o'clock the day before he was due to come having booked the day of work. Ten days later we was rebooked the technician phoned at seven o'clock in the evening with emerdale blaring in the background to confirm he was coming two hours after he was due customer service called us to let advice us that the wrong parts had been delivered to them this has been going on for nearly five months now we demanded or money back they are now willing to do this but want the sofa back within seven days knowing we will be without a sofa for weeks while we look for a replacement . My partner has had five months of tearful and stressful phone calls we have been passed from piller to post not once have they contacted us we have done all the chasing this company has caused arguments in our houshold they are rude liars and uncaring please do your homework on this company before buying your sofa .”

Helpful Report

Posted 5 years ago

“The most horrific store I've ever been to. Bought in store, CASH transaction took one and a half hour to process!!!!!!! Ridiculous! Bought a chair, 26 Dec, it was available to be delivered there and then. Delivered end Jan, damaged, no power pack. Such a drama, emails, phone calls, no solution. NEVER go near this store.”

Helpful Report

Posted 5 years ago

“Awful customer service. Each person we spoke to passed the buck onto other employees. They also made it extremely difficult to make a formal complaint.”

Helpful Report

Posted 5 years ago

“Delivered sofa with a hole in, wouldn't let me reject delivery. After over 5 months of countless emails, phone calls and engineer visits, they have finally admitted they cannot resolve the issue.”

Helpful Report

Posted 5 years ago

“Terrible quality. After a battle I was not going to lose, I finally got a 'goodwill exchange' from Sofology, for the two sofas I purchased from them that literally fell apart one bit after another in the 18 months we had them. The replacements (which I paid 30% more for in the hope they were better quality), have been reasonable (still have some gripes but hey) until today when one of the seats has decided to collapse. No doubt another faceless communication will follow my email to them requesting an urgent repair, where they will not have the parts when they arrived, or, cant repair it as its 'structural' and require me to have another 3 days off unpaid to get it sorted........ My advice - go elsewhere, and pay a premium for quality, not this shoddy Chinese made rubbish.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Purchased a Parma 4 seater electric recliner sofa December 2018,,had them out a few months later,,because pins were sticking out of recliner foot area which I scraped my fingers on while cleaning,,...recliner mechanism stopped working 1 YEAR later!! Technician said motor has gone,,new one coming in 10-14wks!!,,,been a right eyesore over Christmas with recliner flapping,,,we paid a lot for the sofa,,& didn't expect this after 1 yr....I won't be recommending Sofology to any one,, very disappointed .... plus the seating area is getting saggy ,,,,but not complained about that,,because we do sit on it in the recliner seats,,,there's 2 of us,, so we are going to sit there,,but I know they'll say change places regularly,,,but after only a year??”

Helpful Report

Posted 5 years ago

“Terrible customer service, a complaint that could have been rectified over a phone call took over a month and an engineer visit. Would not but anything from this company again.”

Helpful Report

Posted 5 years ago

“Shocking. Purchased a rehome me sofa with declared faults which happy with. On delivery, Sofa not installed properly and identified lots more faults which weren’t disclosed. Reported faults same day. Technician came 3 weeks later, literally ripped sofa apart and could see how cheap the wood and fabric is! Technician said manufacturer fault. Yes sofology agreed refund or credit note but had me over a barrel unless i paid double price for another sofa! Rude customer service, nightmare to get through to and they just don't care. Reluctantly agreed a pathetic resolution as we were At stalemate 7 weeks later and to just cut all ties with this ‘company’, so NO i would never ever buy from them again or recommend them. Avoid at all costs!!!!”

Helpful Report

Posted 5 years ago

“Would actually give them ZERO stars!! Purchased a 2 and 3 seater sofa off them 20 months ago and they are appalling quality and poorly designed (a furniture technician sent out by them said this)! He said the best thing for them to do would be to replace both sofa's but they have emailed us to say they have ordered parts for the 1 sofa and not the other even though it has exactly the same problems and the wait for the parts is 10-14 weeks. I then rang them to ask why they are only going to repair the 1 sofa and just got fobbed of with 'we're really sorry you're not happy with your furniture'. The operator said this to every question I asked her and wouldn't discuss replacing them or refunding us. They are the most expensive sofa's I have ever purchased but once Sofology have your money they couldn't care less and their Customer Service is shocking. I'm left with 2 rubbish sofa's that are an embarrassment and are only worth throwing away. DON'T PURCHASE ANYTHING FROM THIS COMPANY.”

Helpful Report

Posted 5 years ago

“Wow guys, thank you all so much for taking time to write reviews on Sofology. I’ve literally just read the first ten or so, and there isn’t a single good review! It’s all hassle, poor quality, bad service and rubbish sofas! I’m so glad I’ve read about your experiences before parting with my money. I need to finally change my 30yr old Multiyork sofa but I will make sure I drive straight past Sofology! Sorry to hear you’ve all had such a terrible time of it 🙁. Sofology need to get their act together!”

Helpful Report

Posted 5 years ago

“Customer service is beyond appalling. The store are always helpful but it doesn’t count when you have a problem and have to deal with customer service. They won’t admit their mistakes or when they have lied - you hit a stone wall with customer services and they refuse to help. Stay away from this company because if you have a problem, there is a closed shop at customer service and nowhere higher to go to complain about them. I will never buy from them again.”

Helpful Report

Posted 5 years ago

“Purchased from sofology in November 2018 the staff in the show room were very helpful and polite. We received our new suite in April 2019 with 25 years guarantee on the frame and 2 years on the filling/seats. In October 2019 I made a call to sofology as I was not pleased as the seating had started to sag and gather, they ordered for a technician 😂to come out in a few weeks. The 'technician😂 turned up and the outcome of his visit was it's because you are sitting in it too much ( REMEMBER 6 MONTHS OLD) was told to keep moving seats ( remember you set your TV in certain places for good viewing) as he said sofology will not do anything as he found it not to be a manufacturing fault and would report back as this. Sofology gave me a call a few days later and said they would send out a new inner as a gesture of goodwill but this is where it ends. Their 'technician 😂 is due out to fit this inner '15 jan 2020 let's hope this lasts longer than 6 MONTHS. . What ever you do DO NOT fill in your feedback till you have had your suite/sofa for a few months. I WOULD NEVER RECOMMEND SOFOLOGY TO ANYONE. All they are interested in is taking lots of money for something that looks old in 6 months, because as we was told (DON'T SIT IN IT) HOW MANY OF YOU REARRANGE YOUR ROOM TO SIT ON YOUR SUITE 🤔 THINK BEFORE YOU BUY! By the way no kids or pets and out at work!!! So you can tell how robust their products are 🤔”

Helpful Report

Posted 5 years ago

“Sagging of leather cussion on both chairs after 15 minutes of use, complained waited for tech chap, who said leather does that? Not after 15 minutes of use it shouldn't Ok so he packed it out with foam, that is when I saw the very poor wood they use to make these chairs & sofa plywood and cheap soft wood, staples & nails. Stick to your guns take these people to a small claims court, you will soon see a change of heart in how they treat you. Also pay by credit card only that way you can get your card involved if you have issues which you will. Best advice is avoid at all costs in the first place.”

Helpful Report

Posted 5 years ago

“Bought a new sofa before Christmas... the sales guy in the shop was DETERMINED that we buy the extra insurance and scotch guarding treatments etc... refused to have any of these - and just paid for the sofa. It arrived on time and without hassle. That was until I sat on it. It absolutely stank of noxious chemicals. To the point whereby I physically couldn't sit in the same room as it. The smell hasn't gone away - its still extremely strong. Called up to arrange to return it - and now told they can take it back will will cost me 30% of the purchase price as a re-stocking charge. Utter disgrace. Won't be using them again. Wish I'd seen these reviews before I parted with my money.”

Helpful Report

Posted 5 years ago

“I paid almost £3000 for a leather suite from these horrible people but when it was delivered it looked nothing like the display model, the leather on the arms of chair didnt match the rest totally different texture ,the back of the chair moved about an inch ,later found the mounting bolts were cross threaded, i went through the complaints procedure but they just fob you off every time ,my advice is to steer clear of these chinese tat sellers”

Helpful Report

Posted 5 years ago

“After buying the Heritage suite from these people and complaining endless times .of how uncomfortable it, is.they said it will improve,it has not after one year the floor is more comfortable.or one of those plastic garden chairs,its time to try and sell it ,waste of money.they will write a reply ,saying get in touch .we can help .what a joke they are...”

Helpful Report

Posted 5 years ago

“Just as the reviews directly below - Online advertising stated pre-Christmas delivery, called up and ordered over the phone and the words were that they guarantee to have it there before Christmas. 2 weeks ago, given a slot to be delivered on the 19th, on the 18th I was given a 4 hour slot between 10:45 and 14:45. At 4 it wasn’t delivered, called up and phone went dead, called up again and informed they spoke to the driver but couldn’t hear very well. Didn’t turn up... Called in 8:30 20th to find out what was happening and like below I was told it went to the wrong depot and was never with the courier.... Told it was going to be 23rd but didn’t receive a 4 hour slot, called up numerous times today (23rd) and reassured me every time it was going to be there 100%, the drivers number was input as zero so they can’t get hold of them, the system that generates the 4 hour slot is down, apparently they were informed to tell all customers it would 100% be delivered by 8pm and it’s rare to be delivered outside these hours. Nevertheless, I would get a call an hour before they arrive. 8pm now and no phone call, no email like I was always promised and I wonder if the zero phone number is code for its aint happening’ the system for eta’s sound like boloney too as no driver is trusted these days to be given their jobs for the day and not be tracked. One customer service asked if I had spoken to a Scottish girl, but what difference was that going to make when they can’t make internal calls - only external to drivers and supervisors mobiles. What are they going to do as the £80 delivery fee they already offered doesn’t seem to be anywhere near the level of compensation I think I’m owed baring in mind my wife has had 3 days off and I’ve had 2 half days. Not even a call back, just sounds like they are given a load of stock replies. I can’t believe a company of this size can sell sofas until 10pm, their delivery drivers are delivering until 8pm, customer service closes at 6:30 but the delivery team close at 5:30 - come on, post sale is important you know - or you not bothered about repeat customers (3rd purchaser). I would want deliveries to run like clock work, access the tracking system etc. Come on Sofology, we want some answers!!! I’m sure all of us with an issue here are only reporting due to the lack of communication and the fact we will be without a sofa for Christmas!!! Answers please....????”

Helpful Report

Posted 5 years ago

Sofology is rated 1.2 based on 1,647 reviews