Sofology Reviews

Name: Sofology
Rating: 1.21

1.2 Rating 1,647 Reviews

4 %

of reviewers recommend Sofology

1.2

Based on 1,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sofology:

Sofology - Leather & fabric sofas, sofa beds, corner suites in hundreds of exclusive designs at low prices Feel at home on a sofa you love with UK

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a sofa after 2 years the frame went and they sent someone out to repair it within a week it was the same fault, rang up customer service whom very kindly give us a credit note to go and pick a new sofa. Went to the local store with my 8 month pregnant wife and 2 year old staff very pleasant at first and willing to help, until they found out we had a credit note, now not helpful at all. Got home rang customer services again who offered us some vouchers for the inconvenience, personally I'm not interested in vouchers I just want a sofa that is fit for purpose. Placed my order with customer services over the phone and waited 4 weeks for it to arrive, it turned up the wrong colour and the wrong side (right hand not left hand) Rang customer service again who asked for pictures and said they would call back, sent the pictures straight away not call back, rang the following day and spoke to someone different who said it could be a picking error and would come back to us by 8pm.........guess what! Still no phone call. I would recommend looking at other competitors as this company clearly isn't interested all they want is your money after that you are on your own. Customer service is shocking. Stay clear!”

Helpful Report

Posted 5 years ago

“We spent over £2,000 on an armchair and sofa to find that the interior foam in the cushions was really poor quality, it was even described by one of their own technicians as similar to the foam that you'd use in your bathroom. It was uncomfortable to sit on and offered very little support. Sofology's after sales is awful, you will end up speaking to a call centre who will stick rigidly to the script of, there's nothing we can do. There's so much information out there about the way Sofology operate, not least on "Watchdog" and "Rip Off Britain", if you do any kind of research on them, you won't make the mistake we did and steer well clear.”

Helpful Report

Posted 5 years ago

“I bought a 3 and 2 seater sofa just over a year ago, avoid this company at all costs. The cushions on the sofa need plumping very day the one cushion particularly sagged after being told to plump and do a figure of 8 to stretch and re shape cushions the cushions are looking lumpy i hate the quality of the sofa. before this i purchased a saxon leater sofa chesterfield design it was still in wonderful condition after 12 years in fact pristine. what a disgrace the afterservice is what poor quality products. AVOID”

Helpful Report

Posted 5 years ago

“Purchased Maddox 3 and 2 seater Sofas. And my experience is This is the worst company I have ever dealt with, do not be fooled by showroom service and superior products on display. This is where customer service starts and ends. Our sofas have sagged after 6 weeks, customer service service said I required to leave a further 12 weeks to customise for temperature etc. A further 3 month passed after umpteen hours phone calls and emails with customer service; given different operators and given so called tickets (not called complaint). The service ended with Technision coming tried to distribute surplus un ser ported leather, and finished by using a heat gun to shrink the leather this remedy lasted 2 days. Customer service now say engineers report found no fault. And any further visit is charged. Do not make the same mistake by visiting there showroom”

Helpful Report

Posted 5 years ago

“Looking for a sofa I looked on Sofology website at their Linara range in sizes below;. 2 seater sofa = 192cm 3 seater sofa= 218cm 4 seater sofa = 243cm long. Notice how they are 25/26cm wider that the one before. So when I went to store I was going to order the 2 seater/corner/1 terminal 281cm long, but at least minute I figured that I had more than 26cm spare so went for the 3 seater/corner/1 terminal It wasn’t until several days later that I happened to be online and notice that it’s actually 50cm longer than the one before. Therefor too big to fit in room and would have been more accurately described as a 4 seater/corner/1 terminal. I rang the store and was told to go online, went online and found a number, which when I dialed was told was a website error and I would need to use website live chat. It took over an hour for first reply and all it said was................. "Good morning, as the goods are already at the supplier ready to be manufactured, this product is already coming into the depot. If you were to change it at this point, we would need to charge 30% , which would be £749.70 to change this at this stage. " Anyway, after a week or two of wasting my time they refused to acknowledge any issue with the wording/descriptions on their website. Insisted on 30% to cancel order or finally came down to 20% to allow me to amend the order. Final result is that I lost the £500, do not (and never will) have a Sofology sofa, Sofology made the sofa and sold it to some other unfortunate soul at full price as it appeared in their “preconfigured for express delivery" with a countdown to availability that was my delivery date, and they’ve never acknowledged any issue on their part. I wish had reviewed this company and their products online as I’d of known to avoid this company like the plague!”

Helpful Report

Posted 5 years ago

“Well after seeing the watchdog programme about Sofology I should've taken note. Showroom experience at Lakeside was great Great selection of sofas and excellent staff. This however is where it falls short. Sofa arrives in 3 weeks (was told 7 weeks at least) so I thought great. HOWEVER.. Sofa arrives damaged and missing legs. Delivery driver makes sexist remarks when delivering the sofa saying 'did you measure this or your husband'..this maybe been acceptable in 1980 but not now mate. He's lucky i wasn't at home or he'd been told to do one. Sexist delivery man reports the damage directly to Sofology. this was confirmed in November 2018. I was told 6 week to wait. I wait until March 2019...still no repair. I ring and wait for 1 hour 13 mins before speaking to someone. They tell me the order was lost (thanks for letting us know)....not a re order is made and repair is sent. The repair was made but surprise surprise...no missing legs. Even the repair man rolled his eyes!! the legs then arrive which I fitted myself. I complain where I get a reply telling me that they are willing to offer 50 quid lovetoshop vouchers for the inconvenience. 50 quid!!!!! These people are a joke. I told them this and surprise surprise....no reply I can see that Sofology will be out of business the way they are going. I feel sorry for the people who work for them.”

Helpful Report

Posted 5 years ago

“My sofas have only lasted just over two years. I be I believe the leather to have sub standard panels. This was a large purchase for me and I am appalled at Sofology’s lukewarm response to me to date.”

Helpful Report

Posted 5 years ago

“Bought sofa from sofology,3 seater and two chairs,the armrest filling on one has slumped so much you can feel the frame in the armrest,technician came out today to resolve the issue,not much difference and sofology customer care have washed their hands over it,saying it's a plumping issue and not manufacturing,you would expect if you spend over £3000 pounds on it,that it would last,the product is not Fit for purpose,keep away from sofology this bank holiday”

Helpful Report

Posted 5 years ago

“Very up set customer, although I pacifically ask about discounts at the time of purchase and was told they don’t do discounts. I was sure they did, as I had seen it advertised at work, I’ve found out they do 5% for NHS workers, as we spent over £4,000 in the store this is worth having. BUT NO we can’t have the discount because it wasn’t applied at point of sale. How is this my fault SOFOLOGY I expected better from a company like yours.”

Helpful Report

Posted 5 years ago

“Bought two sofas and a chair in December 2014 took out extended warranty, springs on one off the sofas have gone on one side, cousions are going flat, i have Sofashield also, have just phoned and got a lovely person who said yes you are totally covered for everthing and sent me details over my phone to fill in and send which i did right away. Another lovely lady( not very rude ) phoned me back and it was like getting blood from a stone just to get the springs done for which she said at first said i didnt have them on mysofa just the cousions! So when she finally accepted there are srings on my sofa she is insisting that im am not coverd for anything else!! When i purchasted these sofas and chair i took out the extended warrenty i was told i was covered on everything from haveing it cleaned if it gets accidently marked, cushions replace only onces if they go flat. Its strange how one person tells you onething and another rude person tells you another. ( yous really need better customer service training). Paid nearly £3000 in cash ( not that that should make any diffrence to one who pays monthy). But for anyone thinking off buying from Sofolgy i would really think about as for my next sofa purchase i will be going elsewhere.”

Helpful Report

Posted 5 years ago

“Terrible quality sofa. Terrible customer services. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“i would like to give less than 1 star but not possible simply the worst company customer service i have ever had to deal with took my furniture back the promised refund not yet arrived at the moment i am £2000 poorer and sitting on a deck chair shameful service avoid like the plague”

Helpful Report

Posted 5 years ago

“Well I was worried after reading all these comments, but then every furniture review site I went on had terrible reviews, I guess people in general make more effort when they have something negative to say I guess that's human nature. I just wanted to post this so someone can read another side to make their decision whether to buy from them or not. I can honestly say my experience was just wonderful. We have had the Darcie corner suite for a few months now, no sagging like a lot of people have said, amazing customer service throughout and the delivery people were so conscious of not scratching our floor, gave great advice for looking after the sofa, and were really professional. it's The sofa is cream and is absolutely immaculate. My boyfriend is the very first person to complain about the smallest of things and even he was impressed we cannot fault them. Oh and the fab Irish lady in customer service who helped us was so kind and made the experience really effortless and easy. Thanks!”

Helpful Report

Posted 5 years ago

“GOOD PRICES NO HARD SELL & DELIVERY DRIVERS SO GOOD VERY NICE AND HELPFULL”

Helpful Report

Posted 5 years ago

“Sofa shield is the biggest scam going they have an answer for everything stay well clear paid 200 pound for sofasheild and you can't claim for fuck all disgusting service. There slogan should be feel at home on a sofa from sum where else”

Helpful Report

Posted 5 years ago

“I bought Savanah Safari Midnight Mix 3 and 2 seater and foot stall £4020 worse thing I every bought, 1 and 1/2 old just me and my husband and all the seat have gone flat and have gone so thin,after so many emails and photos and 2 of there guys coming out and trying to tell me I need to put apart the fribers inside and puff up the cushions every time I seat on them, NEVER again will I buy from this shop every time I look at it i get upset and it’s so uncomfortable, do not buy from these people”

Helpful Report

Posted 5 years ago

“Bought corner unit in Oct 2018, Delivered Dec 2018, in a room where the TWO of us seldom go into, after only 4 months and very little usage we noticed the seating was not returning back to it's original position and sagging. Only today 06/04/19 contacted the store we purchased from, paying £2500, with footstool £3k almost, they told us this was nothing to do with them and contact the head office. This store staff were as nice as pie when purchasing the products but sounds like they don't give a toss once sold. I then rang customer service who read everything off a screen obviously to fob us off. Then we are asked to produce a picture so their so called trained staff can assess over next few days. Within 2 hours we received an email telling us basically to sit in differnet areas of the seating and keep plumping the cusions for the next 4-6 weeks.............. Never heard such dribble in all my life. It sounds to me that we are about to start a ping pong game of email arguments. I ONLY wish I had read these comments before purchasing this poor quality item for sofology. I will press for a full refund in the next few days and if not will take this shoddy outfit to court.”

Helpful Report

Posted 5 years ago

“Thank you for your reviews. We will certainly not be buying our new sofas through this company.”

Helpful Report

Posted 5 years ago

“Don’t bother with the insurance they have a clause to get them out of everything waste of money ,and they cleaning kit a waste of money too”

Helpful Report

Posted 5 years ago

“I would not recommend buying the Etienne sofa, the seat cushions sag in the centre after sitting on them for less than 45 minutes, its like sitting on a donut as the filling migrates to edge of the sat cushions, leaving a recess in the centre, despite being re dressed twice a day. They're only sat on by two people for no more than 2-3 hours maximum. Their technician said he couldn't identify a fault, redressed the cushions, and the filling moved within minutes of sitting down. The sofa looks great, has nice fabric but the seat fillings are not fit for purpose and its only a few months old. Sofology insist there is no fault and to re dress the cushions when they've been used, which is EXACTLY what we've doing since it arrived. This sofa is a costly £2,000 mistake as the seat fillings are extremely poor and NOT fit for purpose.”

Helpful Report

Posted 5 years ago

Sofology is rated 1.2 based on 1,647 reviews