Soufeel Reviews

Name: Soufeel
Rating: 3.70

3.7 Rating 847 Reviews

68 %

of reviewers recommend Soufeel

Company Reviews

Questions

Metrics

3.7

Based on 847 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Write Your review

Tell us how Soufeel made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Soufeel 5 star review on 20th January 2025

Sara

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a personalized moon lamp with picture on December 14th. It's now almost Jan. 1st and I still don't have my order. I was promised 3 to 5 days on production as stated on their website and I choose the 2 to 4 day ship method to receive this item by Christmas. That didn't happen obviously. I've called to complain numerous times and you never get anybody to answer in customer service. When you finally do it's always the generic reply of "thank you for your patience we are doing everything in our power to expedite orders". These people don't care about their customers. They lie to us and say they can get packages to us by the holiday when we need them then string us along all to make a quick buck. They don't answer calls or emails. They absolutely suck. Their website says they are based out of the New York fashion capital what a joke I researched them myself they are based out of Hong Kong. Don't order from this company. Finally after numerous complaints I was promised a refund as compensation for the delay. $23.95 compensation which was the cost of the 2 to 4 day shipping. They told me this over 10 days ago and still no refund. I am on a mission now to personally make every negative comment I can about this company. Horrible customer service, delayed orders and I'm sure poor quality products I will be the judge of that if I ever receive my order. But according to all these other reviews on this website I'm expecting nothing but the worst construction of a moon globe lamp that there is lol.”

Helpful Report

Posted 5 years ago

“Ordered a chtostmas gift and paid $100 for it on dec. 6th its was supposed to ship on dec. 17th but they kept pushing that date back everyday. Here it is dec. 28th andni still havent recieved my package. This company is thw worst i have ever had to deal with. Customer service isnt very helpful either. I mean seriously people...i have gotten things from across the world faster than this. Smh😠”

Helpful Report

Posted 5 years ago

“Horrible, horrible company. I ordered a personalized lamp for my wife's Christmas present. I placed this order on December 9th, after following very carefully all of the information about how long it would take to fulfill my order (up to 5 business days). I purchased an expedited 2 day delivery to make 100% sure it arrived on Christmas. It is now December 27th, and the order has not even been shipping yet. The estimated ship date has been continually pushed back day after day after day after day. What's worse is the customer support during this time (that is, during Christmas time, when everybody obviously wants to know exactly when their orders will arrive). I tried their Support chat and waited for 5 hours for someone to respond -- nothing. I sent emails and waited days for someone to respond -- nothing, until about 4 days later. The reply was a generic, stock message that tells me absolutely nothing. Just like the stock reply they'll leave to this review and the ones below it. Worst company ever. The BBB should shut them down ASAP.”

Helpful Report

Posted 5 years ago

“I wish I could give them 0 stars I wish I could give them 0 stars. HORRIBLE company. AVOID THEM...DO NOT BIY FROM THEM. They are scammers ripping people off. I ordered some underwear for my BF for Christmas from myfacesocks.com (yes, same people). I ordered early and paid for VIP service to ensure Christmas delivery. Their website said I'd get it before Christmas. Time was running out so I emailed. 4 emails and several days later I got a response saying they would refund the VIP money. I asked when I could expect my order since I didn't get the service I paid for. The next day they said they weren't processed yet and it would be Christmas before they were done. THEN it would be another 5-8 days before I got them. I IMMEDIATELY told them to forget it. I didn't want them and to cancel my order. I expected a full refund. The next day I got ignored. So I sent another email. They then told me there would be a restocking fee because now, magically, they were in production. I said absolutely positively not acceptable. I do not want the underwear. They chose to ignore my email and if I didn't get a full refund immediately, I would be filing a complaint with PayPal and my credit card company as a backup. They finally said they would issue a full refund. That was 2 days ago and they haven't issued it yet. Since I paid through PayPal a refund would show instantly. Well, I am forced to file that complaint with PayPal. DO NOT buy from these people. They will try and rip you off.”

Helpful Report

Posted 5 years ago

“It’s a shame I couldn’t give them 0 stars. DO NOT PAY FOR EXPEDITED SHIPPING!!!!!! The total for my order doubled when I paid for expedited shipping, so that I could have it before Christmas. It’s Christmas day and my order still hasn’t shipped. They word things to beat you on a technicality. Definitely disputing the charges with PayPal. Unfortunately, I can’t give a review on the product, BECAUSE I STILL DON’T HAVE IT!!!”

Helpful Report

Posted 5 years ago

“They deserve 0 stars! Rip-off thieving company!! I ordered 3 pairs of custom socks in mid-November as a sentimental gift for my daughter for Christmas. Several attempts with “customer service”, a single response (finally) asking me “from which site I placed order on”. I responded. Then SEVERAL more attempts to find out the status of my order with ZERO response since. Infuriating!!”

Helpful Report

Posted 5 years ago

“First, I ordered a necklace for my girlfriend for Christmas two weeks in advanced. I was told processing would take, at most, 5 business days, and an additional 5 business days for shipping. While this was somewhat cutting a little close, I assumed this would be a decent amount of time. Given that it was also Christmas, I also assumed they would increase their effort by at least 1% to fulfill orders. I was wrong. Processing took 8 days, and got to the USPS facility two days ago and has sat there since with no updates. I acknowledge this is partly USPS failing to uphold their end, but if Soufeel didn't take 3 days longer than I was told to just make the necklace, the chance of me of the necklace right now would be far more likely. Absolutely awful, sloppy, incompetent business. Plus, the necklace was overpriced, but I could have easily dealt with that if I got it even slightly close to on-time.”

Helpful Report

Posted 5 years ago

“I ordered personalized wrapping paper and stickers on December 3 for Christmas (through "CustomFaceStickers"), with express service which stated processing and delivery in 7-10 days. On Dec. 12, I received a shipping notice. Today, Dec.23, the only thing in the shipping system is Dec. 12 an electronic notice in Fremont CA. I'm on the east coast. There is no package in shipping anywhere. The company only responds with a canned note that if I ordered too late, it will be too late to receive for Christmas, otherwise, check the shipping number. I keep writing there is nothing in the shipping system after an electronic notice on Dec. 12, nothing physical. End of story. No wrapping paper, no stickers, no gift.”

Helpful Report

Posted 5 years ago

“Make sure you plan in advance, and don't believe the shipping times they advertise. I ordered my item in early December to make sure there was enough time for it to arrive by Christmas. I decided to order it since they claimed it would take 5-7 days for production, then 5-7 days for shipping. I didn't receive notice that the item even was going into production until 10 days later, so I immediately tried to cancel my order before they started it. Now, they are telling me that I have to pay 30% of my order if I want to cancel. Go f*$%^ yourselves.”

Helpful Report

Posted 5 years ago

“I was a bit concerned after reading reviews and my item took longer to arrive than I expected, but it did come in time for Christmas and is a nice quality wallet with lovely picture of grandson”

Helpful Report

Posted 5 years ago

“Ordered an engraved key chain on 12/6 and I was informed it would be delivered before Christmas. Today is 12/19 and it’s not getting shipped until 12/20. I’ve left msgs and sent emails, no response. The shipping date has been extended 3 times. When placing the order, I was advised it was going to take 3 to 5 days to for them in production, which means, by now I should have what I paid for. I do not recommend this company, poor service, lack of communication and they don’t deserve any business from people. I can’t answer most of the rating questions because I haven’t received the product and they are not returning my calls or emails. I’m getting my bank involved so I can get my money back. I’ve cancelled the order as of today, just have a feeling they wont accept it. TERRIBLE Company.”

Helpful Report

Posted 5 years ago

“Wish I could give no stars. This is a horrible company. Believe all the bad reviews you see on this company. Placed an orderb3 weeks ago, still say in production and keeps changing shipping dat with no explanation and will not refund my money. HORRIBLE HORRIBLE HORRIBLE. BBB HAS THIS COMPANY RATED AS AN F. Please dont order from this company. Save yourself some heartache.”

Helpful Report

Posted 5 years ago

“wish i could give no stars as this company is a complete con AVOID!! do not trust the great reviews this company promises the world and delivers disappointment! 4 weeks for my delivery not to turn up and no communication thats English”

Helpful Report

Posted 5 years ago

“The product is cheap and nasty...cost over £60. The photo is distorted and the writing at a strange angle. Soufeel say this is a quality product..what a joke ..don't waste your money”

Helpful Report

Posted 5 years ago

“Product (socks) was not delivered as promised within 8 working days - right now I'm waiting for about 20 days and did not get anything delivered yet.”

Helpful Report

Posted 5 years ago

“I ordered an overlapping heart name necklace and it's been over a month with no sign of it coming. Very disappointed with this company. No real way to contact them or track my package.”

Helpful Report

Posted 5 years ago

“If I could give this company a -5 star review I would. This company is a sham. They are money hungry and don’t care about their customers. I ordered a necklace with a personalized name and the original shipping took over a month. They tried to tell me that I had a bad address when I know I do not considering I get mail here and packages almost everyday. After contacting them about the situation they made me pay a $7.99 re shipping fee which is completely not my fault so I don’t see why I had to pay that. But I just wanted my necklace so I paid it anyways. Here we are 2 months later and I still have no necklace and now they’re trying to say my package was marked delivered. The customer service is terrible. I just wanted my necklace but now I just want my money back. A full refund of my almost $90 order. Please do not trust this company with your money or your time. They will also not let you speak to a manager or HR.”

Helpful Report

Posted 5 years ago

“I ordered a photo watch for a very dear friend of mine in another state a few months ago. I did not visit her until recently and I was very distressed to see the watch she received was not the watch I ordered. Soufeel has refused to do anything about it and told me it was too late. Their customer service is horrible and they refuse to correct their mistake and provide the watch I ordered and paid for. Do not trust this company because they dont stand by their product. They told me my only option was to pay for another watch and since I dont trust them that they will provide the one I ordered I will not pay for another. All I want is the watch I ordered and paid for and they refuse to do that or to correct their mistake. Save yourself the stress and hassle and dont use this company.”

Helpful Report

Posted 5 years ago

“Soufeel has amazing customer service and solved my query quick and efficiently. I’ll definitely order again!!”

Helpful Report

Posted 5 years ago

“Ordered a personalised photo mens wallet as a gift, ordering was easy and item arrived on time and I am extremely happy with it, thank you, also a great price.”

Helpful Report

Posted 5 years ago

Soufeel is rated 3.7 based on 847 reviews