Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ORDER WITH CAUTION!!! Ordered desk & few items, all in stock. 2 days later, told there was no desk but they REFUSED TO LET ME CANCEL REST OF ORDER EVEN THOUGH NOT DESPATCHED. That was 9 days ago, still waiting. EShould have gone to Argos first as they managed same day delivery on a better desk.”

Helpful Report

Posted 3 years ago

“Awful returns its taken weeks to apply back to my account as soon as they do I'm cancelling abysmal customer service fobbed off everytine I ring don't understand why they can't just add it why such a delay pointless”

Helpful Report

Posted 3 years ago

“I tried to order a mattress from studio using cash. The website and the original email for the order stated "please allow 3 days for delivery". The money has been taken from my account so I assume everythings OK. I get an email 2 days later stating my order has been accepted and "please allow 5-10 working days for delivery" I was not happy with this so I contacted customer services through the email. Another 3 days later I get an email telling me my order is not being accepted as I don't meet the criteria for an account and if I want to make an order I should go to the website and make a cash order. ABSOLUTE FARCE, NO IDEA HOW TO RUN A BUSINESS, I HOPE THIS COMPANY IS SOON A CASULATY OF THE CURRENT ECONOMIC CRISIS SO IT CAN BE WIPED FROM HISTORY FOREVER, ABSOLUTE JOKE! I'm still waiting to see if I get my order or a refund.”

Helpful Report

Posted 3 years ago

“items ordered constantlynot in stock..charged for items never received. items arriving broken. customer service not local and agents hang up on you when they don't understand your problem”

Studio 1 star review on 27th November 2020

Helpful Report

Posted 3 years ago

“Their call centres in India so you can’t speak to anybody in English also you have nowhere to email on your site and your phone number is 13p a minute not happy with my product shan’t be ordering from you again cheap nasty”

Helpful Report

Posted 3 years ago

“My disabled mother ordered a wardrobe, we made sure her grandsons were there on delivery day to assemble the wardrobe as my parents property is very small. We opened one box and it was smashed to smithereens. Told me they would collect this item 3 days later no one turned up I’m trying to explain to them my mother is sleeping her in chair because she can’t get to the stairs lift no one cares at all rude disgusting people one asked my “why your mother here if she can not walk” it’s taken me 5 weeks to sort this mess out. I finally have a email this morning saying they have finally refunded my mothers account and guess what it’s not showing I would not recommend studio to anyone.”

Helpful Report

Posted 3 years ago

“have had to wait 22 days for a chair and waiting still, rang then to find they are not in stock no email or phone call to tell me, then i see the same chair for 40 pound off selling on their website for black friday, i have cancelled my order wont bother again. wish i could do no stars”

Helpful Report

Posted 3 years ago

“This was he review i tried to leave on their website but was advised it didn't meet their criteria! I wonder why?? Ordered game was advised 3-5 days for delivery. Had an email that said delivery w be would be late. In the meantime I’d be given a free delivery code for being a new customer which didn’t work. Was told they would refund my delivery charge which was £4.99, that never happened after being told by two different people it would. The game still didn’t turn up by the “latest day” I was advised it would come, so called to cancel item. I called on several occasions and couldn’t get through, then was told they couldnt hear me. Then when I finally did get through (at a cost of 13p per minute!!!) was told order cancelled but refund would take 14 days. Waiting for my refund to be processed and then a week later the game arrives! By this point I had ordered and had delivered the same game from another company! The worst service I have experienced in a long time! I’m surprised they have any customers at all! Unless you have absolutely no other alternative, avoid this company!!!”

Helpful Report

Posted 3 years ago

“Promised delivery of a television set. Used Hermes as courier. No delivery was made although Hermes claims it was. Contacted foreign call centre at premium rate charge that were no help. Studio suggested buying the television again and wait for possible refund which could take up to 30 days!!!!! Would never buy from Studio again and would actively avoid any retailer that uses Hermes as their courier of choice. Terrible service but don't just take my word for it. Read the reviews below for more insight into this company.”

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Posted 3 years ago

“I have to say had no problem, always recieved on time ,and had a lost parcel credited straight away , nothing but a good experience”

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Posted 3 years ago

“If zero stars were an option !!!! Returned goods that they delivered completely smashed to bits 6 items in total They refunded 1 item only ! People u speak to have no customer service skills talk over u Try and mug u off Managers just the same and their always busy ( wonder why eh?!) Disgusting Never order from these people”

Helpful Report

Posted 3 years ago

“1. I would give no stars if I could. 2. Studio rip you off. 3. I paid my bill in advance 4. I have still received a bill ignoring my first payment. 5. I have paid over the cost of my items as I have had problems with Studio previously. 6. Their call charged are exhorbitant. 7. My account balance on their website does not correspond to the paper statement I received. 8. Interest date is the same as the statement date and I received the statement four days after that date. 9. I shall not be buying from Studio again and shall take the to the Ombudsman if I need to. 10. Such fraudulent organisations should be shut down.”

Helpful Report

Posted 3 years ago

“No order confirmation, no delivery, poor customer service. But of course, they take the payment immediately and don't refund it. Avoid this company at all cost. Calling customer service is expensive with a surcharge. When messaging them on social media the responses are slow and inconsistent.”

Helpful Report

Posted 3 years ago

“I bought a coat, the sizing was smaller than expected despite the reviews. I had to wait for call centre in Philippines to sort a return with Hermes or I'd have to pay. Hermes still didn't show. Got tired of calling studio & waiting I paid for a Hermes return, they lied about coming to collect as I was in all day. I'm now off to th3 post office to pay again for a return. I will not be shopping with Studio again. And have warned family about them.”

Helpful Report

Posted 3 years ago

“Usual story , ordered item , received email from Courier saying delivered, we were home , never rang bell and no item on doorstep ( you guessed it -Hermes ) . Raised issue with Studio, one of drop down boxes for query is :- item delivered by carrier but not received , does that tell you something . Many emails with Studio , little response ( eventually) and was pathetic . Issued claim through courts , they did not pay , CCJ issued , still no money , still pursuing. I expect there are happy customers , but customer service is also about how you solve customer problems as well. We are merely a drop down box on the computer with no desire to solve . ABSOLUTELY DO NOT BUY FROM THESE COMPUTERS .”

Helpful Report

Posted 3 years ago

“Absolutely ridiculous company still havent received items! The call handler was totally incompetent and tried to get me to open a credit account with them. Which I did not want to do!!! She was not listening to my query of where was my items? Told me 3 different answers to me wanting to no where my parcel was! I asked several times to be transferred to someone else..which she would not do! In the end I had to hang up the phone of 45mins trying to find out where my parcel was and her keep repeating the line please allow longer for delivery and were awaiting your item in stock! Which one is it? She had no idea?! Reading these it doesn't seem like its going to be easy getting a refund either. DO NOT WASTE YOUR TIME USING STUDIO”

Helpful Report

Posted 3 years ago

“Terrible dodgy company made a one-off order for robe with his name for 12.99 plus delivery totalling £16.99 which left my account, says delivery 5-10 days, called them waited 12mins told to call back in 2 hours system down and I cannot trace item either still waiting. Horrendous can't even give half a star rating rubbish.”

Helpful Report

Posted 3 years ago

“I ordered the wrong thing, asked for a cancellation which was confirmed by your team. The product still arrived and I was charged. I asked for a return. I had to exchange about 10 emails (all of which were replied to in 3-5 days) I sent the product back a month ago and I still do not have a refund”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Reading all these reviews something has to be done as we have all had money stolen from us, A Facebook page, Studio Scam page should be set up and taking to watchdog. I'm looking in to options. We need to fight to get are money back. If you have Facebook keep an eye out for it.”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,537 reviews