Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To start my husband ordered a mobile phone on the 4, the website shows it was dispatched on the 7 and shows the following information : Parcel reference: 0856579315611634 Parcel despatched on 07/02/2019. The parcel will be delivered on or before 13/02/2019. Because we didn't receive the parcel we called and texted on Facebook page. On the Facebook chat from the moment I mentioned I wasn't happy with the service received they just stopped responding to my messages. The lady on the phone said to my husband that we will have to wait another 15 days and told us to track the parcel, however the tracking number is invalid... The costumer service is rubbish... Seriously... They lost the parcel and can't even tell us.. It's unacceptable....”

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Posted 5 years ago

“I have been on to studio for about a week now trying to change the delivery address. AS it would be easy for them but no the item is still coming to my address. I noticed that the order has just been despacted today what are they doing its so simple to change a address. of course if they employed people who understand the english language it would help”

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Posted 5 years ago

“Always amazing clearance deals and quick delivery. ..”

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Posted 5 years ago

“Customer service is absymal. There is absolutely no "service" involved. Rude unhelpful staff.”

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Posted 5 years ago

“Purchased a 8kg washing machine from studio, 7 months later it breaks down, I've had numerous amounts of attempted fixes from engineers. Parts ordered, parts delivered broken. Left without a fully working machine, I have a family of 5... Laundrette fees were mounting up. Emailed studio billions of times, I just wanted them to take the machine away, but nope if it was repairable than it was getting fixed. 8 weeks I was messed about, until they decided I could have it taken away and reorder another one, plus delivery charge, free of charge. I've complained to their complaints team, and I've been to the cab, as they are trying to charge me £34.99 on my account for something, no idea what. And also £16.80 interest. I've been through so much nonsense with these people they can not organize anything, or themselves. They are rude incompetent and should be shut down. I've now had to take it up with the financial ombudsman and I don't feel hopeful and the interest on my account each month is going to put me massively in debt until it's investigated. Nobody at studio seemed to care about my concerns. And Daewoo 0800 repair team phoneline manager was extremely rude when I asked who's responsible for the laundry fees, and she said it was my choice to go there. And I wouldn't get compensation. I have kids that need school uniforms, a partner that needs clean work clothes. Whilst this is all happening I'm still paying studio my installment plan. It's a joke DO NOT SHOP WITH Studio!!!!!!!!!”

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Posted 5 years ago

“Ordered a Wedding ring on December 18th 2018 still hadn't received it by January 11th 2019 so emailed customer service who told me Hermes received the parcel damaged and therefore could not deliver it. I asked for my account to be refunded for the price of the ring+postage so I can buy another ring but this has not happened. I have emailed customer services twice and telephoned customer services twice to be told I need to "be patient" I have been more than patient. My account is now accumulating interest on a balance I DO NOT owe and minimum payments are being requested for a balance I DO NOT owe! Asked to speak to a manager and was told there was not a manager available, asked to be put through to the complaints department and was told it was not possible as they are busy! With such awful service I am not at all surprised the complaints team are busy!”

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Posted 5 years ago

“Customer service is really bad on the phones, returns take a lifetime to processes so you have to pay for the item or get charged interest. Then you end up going into credit on your account once they have processed it and forced to spend it with them. So in fact you never get your money back on an item. Very poor accounting practices. They also re labelled an item and tried to palm it off as a better product very different to the Item pictured.Closing the account now..”

Helpful Report

Posted 5 years ago

“So I orded off studio. In September 2018 I orded some personalised elf’s for the Xmas tree an a bag!! Delivery wasn’t an issue as this was for Christmas!! So it’s jan 2019 I have looked at my bank statement and £15 a month has been takin out my bank since September!! This was through studio buying on line!!! I apparently have clicked a button for compleat savings membership somethin that I did not want!!! I’m a single mum and provide for my children alone on a part time wage!! Hence me buying in advance!!! For them to be taking £15 and giving my bank details to someone else is completely disgusting!!! Please warn your friends an family!! As they coned me for 5 months!!! £75 money that I don’t have!!!! Check your bank statements is £15 exact and comes up with a free phone number!! Please be aware don’t buy off the studio!!!”

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Posted 5 years ago

“Worst mistake trying to place a order with studio after nearly 6 weeks nothing arrived so messaged them they reordered the wrong items then expected payment disgusting customer service AVOID”

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Posted 5 years ago

“If I could give them no zeros that would certainly be the case! Having ordered a 4 pieces bedroom furniture set 10 days ago it has been delivered today. The pack was supposed to of included 2 bedside cabinets, 3 door wardrobe and a set draws - All in oak. What arrived instead was a sliding, grey wardrobe, No bedside cabinets, 1 set of draws and box full of random bits of wood - Which wouldn't of built anything given the shapes and sizes of them. I then contacted customer services, Which is offshore so the lady didn't understand my full complaint, For it then to be esculated to a UK based contact centre for them to tell me it would take 14 days for someone to pick up the parcels to take them back!!! So instead of this they said 'they would contact the courier company and hopefully get it collected by Friday' Never known a company to constantly get orders always wrong!!!!! NEVER AGAIN.”

Helpful Report

Posted 5 years ago

“Company is set up to trap low income consumers into debt. By offering you credit at one rate, and then increasing your spending limit, to encourage you to spend thinking interest rate is manageable. They they hit you with a 19% interest rate rise per month!!!! On top of what you pay already, with hidden charges such as late payment fees which are £12 plus interest on top of late fees. Everything this company does is to trap consumers and maximize profit. When you complain or ask for your credit agreement, studio will ignore you, and will refuse to freeze interest while they investigate. They will drag out the complaint for months and months and months, in order to keep claiming interest, and even when you complain to the ombudsman, they will require you make a payment plan outside your credit agreement, instead of actually honoring their original credit agreements. They lie, manipulate, and have usurious practices. I would advice everyone with this company to request there credit agreement, and account information under the LEGAL SARS request, you can find a template online google. Look at all monies you have paid, and the invoices and add up charges, and compare with your credit agreement. Also if they deny you your account information outside of 8 weeks, which they will do, complain to the ombudsman and Information commissioner. With enough complaints, about how this company treat its customers, it will come be held accountable.”

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Posted 5 years ago

“I spent £46.51 and paid £40 00.a week before payment was due then on next statement I still owed £8.08 not £6.51 so where did extra money come from.A absolute disgrace .hidden extras the catalogue will go straight in the bin.stuff I bought was no good after wash so still paying for load of rubbish”

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Posted 5 years ago

“Iv always liked shopping with studio that was until before Christmas where I ordered quite a few things which where either damaged didn't arrive & had the wrong personalized name. After sending back the wrong or damaged items there now charging me for them items & the items I never received on top of that adding late payments. I will not use them again!!”

Helpful Report

Posted 5 years ago

“Avoid This company needs to be shut down, I have ordered once and it was fine after spending over 400 in a month or so..this is where the problems began! I paid straight away online for items for my daughter for Christmas and was in stock when i ordered, time was going on and I didn't receive anything to my surprise, it had money available to spend I wouldn't have known this if I didn't go on the account to track items, I ordered my daughter a personalised puzzle to be told it was no longer in stock so I called to complain this was 4 items I paid for in stock wasn't actually in stock.. livid I was.. Then knock on the door 4 days later yes middle of December I received a personalised puzzle...to a male name not my daughter's name, well this made me angry some poor child with this name now doesn't have one maybe he got my daughter's name! So I went on to customer services yet again! To be told I will be given my money back I offered to send back the puzzle with the male name they said i can't return it why? Huh. I have been waiting since the 7th December for a refund of a few items and all I keep being told even tonight after speaking to a manager it is with another department awaiting for the refund to be done,I said I was disgusted and the manager told me the reason it's taking so long is because they have a lot of refunds to be done.. Wish I read all these reviews before even placing one order angry is a understatement!! Fuming... How can this company get away with all this???”

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Posted 5 years ago

“Terrible customer service didn’t refund money they took out for unavailable item after a few weeks of me ringing weekly they done it the after I closed account sent me red letter demanding payment for money they owed me complete joke don’t touch them”

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Posted 5 years ago

“Ordered a Christmas Tree during their black Friday deal Nov 25th it said delivery within 10 days. Hermes sent a notification on day 3 of ordering, they had the tree and aimed to deliver in 48 hrs. No tree arrived. Called Studio they told me to wait until Dec 11th then file lost item report. Ive emailed numerous times for refund and they are refusing to refund and just respond with it was sent to Hermes.”

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Posted 5 years ago

“Ordered a battery powered ride on on the 28th October, to put away for my 3 year old for Christmas. Opened it at christmas and the lights and sound didn't work. Contacted customer services today, whom said they would arrange to collect the faulty item. I asked if they would send out a replacement, I was blatantly told no, I would have to reorder it and they would issue a refund within 30 days of receiving the faulty item!! I was told it was out of the 28 day period, but surely at christmas time they would extend this, clearly not!!! Terrible service considering it was for a 3 year old from Santa. No Christmas spirit with studio!!!!”

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Posted 5 years ago

“It's a scam, you have to subscribe to a monthly cost to buy anything”

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Posted 5 years ago

“Dont order from this rubbish company!! Ordered a Christmas present 2 weeks ago they said it would be here before Christmas but its not!!! Absolutely appalling. Angry is a understatement”

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Posted 5 years ago

“bought a few ladies coats,very happy with them half the price of other catalogues.”

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Posted 5 years ago

Studio is rated 1.3 based on 1,537 reviews