Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Studio made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AT ALL COSTS Took my money over 7 weeks ago Diabolical aftersales .ab nightmare trying to get hold of them and when you do keep saying same garbage ie it will get sorted And weeks later nothing Never had hassle like this from any company SHOCKING COMPANY”

Helpful Report

Posted 1 year ago

“If I could give 0 I would. Absolutely disgusting customer service. Purchased an item, paid in full with a card, no confirmation email received! As I did not set an account up I have no account number, no email so no order number so they still have my money. This was in November! I’ve been waiting for my ‘refund’ for almost a year. It’s not for a large amount but now it’s just principle I get my money off this thieving company!!!! AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 1 year ago

“Im still waiting for my order from 24 july”

Helpful Report

Posted 1 year ago

“I have tried to get in to my account for 3 months and no one is helping me to get back in to it and no one is answering my emails”

Helpful Report

Posted 1 year ago

“Very poor unhelpful rude no refund will not use again”

Helpful Report

Posted 1 year ago

“Awful company, i ordered a watch which is now out of stock, 5 times i requested a cancellation which has not happened , im sick of asking them on chat as this is the only way to contact them .”

Helpful Report

Posted 1 year ago

“Received a wardrobe on 11th july it is damaged i have emailed them messaged them been transferred to 3 different deparments not answering my texts or emails i want refund absolutely disgusting i am going to see a solicitor if this is not resolved”

Helpful Report

Posted 1 year ago

“Waiting for product for over a month, then when trying to cancel I keep getting told it is with their team and they can’t give confirmation that it can be cancelled”

Helpful Report

Posted 1 year ago

“Absolutely horrendous experience with this company. Had to keep chasing them to return faulty item and eventually had refund. No way to be transferred to different departments when you ring them just email . Offered discount for small issue with another product still chasing for that. All in all this is probably the worst company I've ever dealt with and I will never purchase from them again.”

Helpful Report

Posted 1 year ago

“I would have given the review NIL if I could have. Will NEVER use this Company again. RUBBISH SERVICE.”

Helpful Report

Posted 1 year ago

“Sent 2 items back to Studio. They arrived back on the 2nd of July i was refunded for one but not for the other. I have waited the 14 days and still no refund now they want me to wait longer as they can't find the item. I hvve already paie the £383.00 for the item. Funny how it's gone missing. I will be taking this to small claims court and closing down my account with them.”

Helpful Report

Posted 1 year ago

“I can't see my products I've got in shopping basket.”

Helpful Report

Posted 1 year ago

“horrid experience. I had ordered a mattress from this useless excuse of a company. i was on a time limit on delivery of the mattress it stated 5-10 day delivery. i even checked when ordering. I had call confirming delivery would be 15 days after ordering which did not suit my time limit. good luck trying to speak to anyone when you have an issue. i tried to get someone to help no luck the customer representatives couldn’t care less they are an absolute disgrace and then i asked them to cancel the order they couldn’t even do that. They wanted me to accept delivery of a mattress keep it here and arrange return. I am sitting here on the day of delivery and guess what the time slot has gone by over 4 hours ago. booked a day off work to get the mattress and nothing. Studio you are an absolute joke of a company.”

Helpful Report

Posted 1 year ago

“A warning to the public thinking of being a customer at studio this is a terrible company does not care about his customers just money I was a customer for many years until a mistake they turned on me and treated me like dirt and treated me terribly they say they rang me to try to help me with the problem but they did not play rang my phone two rings and then stopped they just don't care all I never told them about some of the product being terrible and bad quality white PVC shoes etc that spilt after 3 weeks and a electric kettle I sent back to them that leet water near the electrics so it's up the you but but be careful with this bad company !”

Helpful Report

Posted 1 year ago

“i requested that my parcel is cancelled, i sent 4 emails and made 3 calls. i was advised my order would be cancelled. Studio does not answer emails and my parcel arrived today. i was told to phone my neighbour so it could be taken in, i am at work and cannot do that. I asked to speak to a manager and was left waiting on the phone for ages, the solution was to arrange a return and i would have to be there, so studio gets a big thumbs down from me- no communication and bad customer service, staff are not trained properly as they gave false information. I am now out of pocket as i was on the phone so long and i have to take time off to return the item. Just hope it has not been stolen from my front door when i get home as there was nobody to take the parcel as i had been advised it had been cancelled.”

Helpful Report

Posted 1 year ago

“It's gone right up in price and their items a low end items. Not much quality there. Expect to replace the garden furniture very quickly. It will not last long”

Helpful Report

Posted 1 year ago

“Won't let me cancel my account or order even though they aren't set up or ordered yet. Plus customer service are rule following script reading robots who don't help with anything avoid lik a glass of warm vomit.”

Helpful Report

Posted 1 year ago

“AVOID THIS COMPANY DO NOT ORDER ANYTHING FROM THEM. Find someone else Placed and paid for a personalised item, that has arrived incorrect and in the wrong colour, called what I thought was customer service team who couldn’t be bothered and The customer service team is based in Kenya so don’t understand what your saying and just read things off a script. Taking legal advice now to raise a case against them and also in talks with trading standards. No wonder this company went into administration recently if this is the service they provide… DO NOT WASTE YOUR MONEY DEALING WITH THEM.”

Helpful Report

Posted 1 year ago

“complete muppets”

Helpful Report

Posted 1 year ago

“reply's to reviews complete rubbish. studio generated returns label, twice say had back but not addressed properly ? now saying was not a tv in box and refusing to credit account until we return an item we do not have. we have photos of pick up and documentation. have asked for deadlock letter and been refused on several occasions. see you in court when you issue a CCJ coz have physical copies of all documentation. no point giving number to customer service team as they are completely unable to deal with issues and send conflicting reply's. sent on behalf of my disabled wife I am her carer”

Helpful Report

Posted 1 year ago

Studio is rated 1.3 based on 1,549 reviews