Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A warning to the public thinking of being a customer at studio this is a terrible company does not care about his customers just money I was a customer for many years until a mistake they turned on me and treated me like dirt and treated me terribly they say they rang me to try to help me with the problem but they did not play rang my phone two rings and then stopped they just don't care all I never told them about some of the product being terrible and bad quality white PVC shoes etc that spilt after 3 weeks and a electric kettle I sent back to them that leet water near the electrics so it's up the you but but be careful with this bad company !”

Helpful Report

Posted 1 year ago

“i requested that my parcel is cancelled, i sent 4 emails and made 3 calls. i was advised my order would be cancelled. Studio does not answer emails and my parcel arrived today. i was told to phone my neighbour so it could be taken in, i am at work and cannot do that. I asked to speak to a manager and was left waiting on the phone for ages, the solution was to arrange a return and i would have to be there, so studio gets a big thumbs down from me- no communication and bad customer service, staff are not trained properly as they gave false information. I am now out of pocket as i was on the phone so long and i have to take time off to return the item. Just hope it has not been stolen from my front door when i get home as there was nobody to take the parcel as i had been advised it had been cancelled.”

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Posted 1 year ago

“It's gone right up in price and their items a low end items. Not much quality there. Expect to replace the garden furniture very quickly. It will not last long”

Helpful Report

Posted 1 year ago

“Won't let me cancel my account or order even though they aren't set up or ordered yet. Plus customer service are rule following script reading robots who don't help with anything avoid lik a glass of warm vomit.”

Helpful Report

Posted 1 year ago

“AVOID THIS COMPANY DO NOT ORDER ANYTHING FROM THEM. Find someone else Placed and paid for a personalised item, that has arrived incorrect and in the wrong colour, called what I thought was customer service team who couldn’t be bothered and The customer service team is based in Kenya so don’t understand what your saying and just read things off a script. Taking legal advice now to raise a case against them and also in talks with trading standards. No wonder this company went into administration recently if this is the service they provide… DO NOT WASTE YOUR MONEY DEALING WITH THEM.”

Helpful Report

Posted 1 year ago

“complete muppets”

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Posted 1 year ago

“reply's to reviews complete rubbish. studio generated returns label, twice say had back but not addressed properly ? now saying was not a tv in box and refusing to credit account until we return an item we do not have. we have photos of pick up and documentation. have asked for deadlock letter and been refused on several occasions. see you in court when you issue a CCJ coz have physical copies of all documentation. no point giving number to customer service team as they are completely unable to deal with issues and send conflicting reply's. sent on behalf of my disabled wife I am her carer”

Helpful Report

Posted 1 year ago

“I purchased a mud kitchen, which seems lovely and of suitable quality, but it's arrived without the brackets to hold up the shelf. We contacted Studio, but were advised that they aren't able to provide these parts, so were left having to scrabble around to find an alternative at the last minute. We were offered £10 credit, but as we don't currently have any plans to buy from Studio, it's now just sat on my account and has not helped towards the cost of the alternative at all. I then left a review on their website advising of this issue and received a response stating that they had tried to contact me to discuss this but I had not answered their call. I had been home all day, with WiFi calling and had not received any missed calls at all. Looking at other reviews, this seems to be a standard copy and paste response to make it appear that they are dealing with issues, rather than actually dealing with them.”

Helpful Report

Posted 1 year ago

“there are levels of stupid in regard to customer service but these guys take it to a whole new level. at point where return not credited after 2 months where I have told them take me to court, I will win on evidence I have and will be asking for financial returns for stress expences and anything else I can think of Gary Fleming”

Helpful Report

Posted 1 year ago

“Online payment site doesn't work. I've now been charged with two late payment fees and it has lowered my credit rating. It's disgusting as I suffer with severe disability and order online for that reason. I've tried to set up a direct debit, with no help from studio. Just settled the whole account, don't trust their reasons when I've tried to pay and will never NEVER use an account with the company again”

Helpful Report

Posted 1 year ago

“Beware of Studio. Their business model is clearly setup to trick customers into being charged interest. I cleared my account within the 3month interest free period but because one of the payments wasn't specifically allocated to the 'repayment plan' I was charged interest. I even contacted them after my final payment and was told all was fine but this was clearly a lie and part of their wider objective to make more money off me. I've asked for my account to be closed. Stay away from Studio.”

Helpful Report

Posted 1 year ago

“If I could give it a zero I would! Do not buy anything from this company! Worst company I have every dealt with! We ordered a Lancaster 4 piece bedroom unit, it arrived at the wrong time! We were given a delivery slot 3 times for 5-7pm to be then contacted by the driver at 1:30pm while we were at work to say they were 20 minutes away! They drivers were brilliant (different company not studio) and stayed until 3:30 when someone could get there. They then informed my parents who had got to ours that they don’t work past 5 on so to get a 5-7 delivery slot was totally wrong! We then put up the wardrobe, which had a chip on the corner but it was at the back on the inside so thought it’s fine, drawers went up fine but then it came to the bedside tables and they were both scratched and had the corners of the tops crumbled in so look a mess and couldn’t be put up! I emailed studio immediately and they emailed straight back asking for photos, I thought brilliant, they then emailed back and said they could offer me 10% back to keep them or collect the whole 4 piece item for a refund. I said I just want 2 bedside table replacements or just the damaged parts replaced. I got told that wasn’t an option it was the whole thing collected or 10% discount. I said that wasn’t acceptable, I was then told that the instructions tell you to check every item before you put it up. I informed them that instructions would have been great there were none in the box and I had to download them off b and qs website to be able to put them back together! They then offered me 15% off, I said that still wasn’t acceptable. So they said they would collect the item. I said can you not just replace the item, I got told no. They said they would put me through to their complaints team, who are brilliant at reading from a script and are not based in the uk! I asked multiple times to be put through to a manager as they were incapable of telling me why a replacement could not be given. I even told them to bring a replacement and they could collect the damaged bedside tables and we would leave the boxed wardrobe and chest of drawers in exchange, they told me they couldn’t do that but wouldn’t explain why. They then offered me 20% back to keep them which I told them was not enough as it wouldn’t be able to purchase 2 replacement bedside tables that match with that amount of money. After a 45 minute conversation of them refusing to put me through to a manager and then repeated the same lines from their script I told them to refund me but keep my complaint open. Today they have rang me again, telling me they were closing my complaint as I am not accepting their resolution! Which is 20% back or the whole units collected ( they also told me if I had it collected we would need to take down the wardrobe beforehand because it’s too big for them to collect) they refused to offer any compensation for the inconvenience of this either. I asked again to be put through to a manager which the lady on the phone then declared to me she was the manager of my complaint: I said I want to speak to her manager not the manager of my complaint someone who can actually resolve my problem. She put me on hold for 5 minutes to return and reread her script to me. They have also told me it takes 72 hours for the money to return to my account. She told me she we closing the complaint because I was not accepting the resolution! We would never have bought this item if we’d have known that if it came to us damaged then we are left with an imperfect item, or no item at all! I still have no idea why a replacement cannot be sent as it is still available on the website! Do not ever buy from this company! They have managed to ruin my little boys first big boy room and put a pregnant lady under a lot of undue stress!”

Helpful Report

Posted 1 year ago

“JUST DONT DO IT TO YOURSELF!!! The endless problems I've had with these people. On month 3 and my complaint/refund STILL NOT RESOLVED. The WORST customer service I have ever experienced. The absolute WORST”

Helpful Report

Posted 1 year ago

“I buy a shed and the quality its none ,flimsy ,broken in a few places, different pieces of wood and at first sign of wind the door was wide open ,needed 3 padlocks to be a bit secure, anyway a metal bar going to be put across the door to finally secure it ,do not buy its a waste of money, i needed it so its was been fixed and put together ,but its not worth the money spend on it and after. Very disappointed indeed”

Studio 2 star review on 12th February 2023

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Posted 1 year ago

“Money never ever goes down while trying to pay off they keep adding more and more on top !! Stay away or you will get caught in a cycle all they care about is money”

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Posted 1 year ago

“If I could I would give them 0 stars there customer service is beyond a joke I worked in delivery industry for 32 years so I know how it works I'm missing 2 parcels and all I get is wait longer and they are definitely on the way even though Evri still says they are waiting to receive them they will not give refunds or send replacements they basically will not admit they have lost them”

Helpful Report

Posted 1 year ago

“Absolutely dreadful customer service. Ordered a 4 piece furniture set and built the wardrobe and 2 bedside tables. Opened the chest of drawers to find 2 pieces snapped. Tried to call them to ask if they could replace the 2 snapped pieces or the chest of drawers to be told that we either have to dismantle everything and return the lot or have a 10% discount! Have tried to speak to them on the phone but as soon as you put in your account number they hang up on you. Trying to submit an online complaint which takes up to 56 days! So we cannot discuss our issue or get anywhere. Will not be making any payments and will refer to the financial ombudsman when they request the payment.”

Helpful Report

Posted 1 year ago

“I ordered 2 gold rings as Christmas presents 1 initial A and one with the initial J plus a window blind all of which were not received even though it says accepted by the carrier on 11/12/22 it is now 18/1/2023 and have heard nothing from studio.i checked the order details and it's showing both rings are an initial A.i suspect fraud by staff and the ridiculous lack of customer service is atrocious.definitely dodgy af and I doubt I'll use this so called company again.”

Helpful Report

Posted 1 year ago

“If I could, I wouldn’t even give them a quarter of a star! My daughters Nan purchased the personalized table so I bought the chair to match. On the 8th of Nov I order the chair, on the 10th of Nov the money was taken from my account, no confirmation of order was sent, so I gave them a call. They stated that I’m yet to pass clearing. I was confused as I didn’t ask for a payment plan, I just wanted the chair and the money had been taken from my account. Till now Sun 15th Nov I’m yet to get a refund, only a promise of one which never materialized. I’ve sent proof of transactions! I’ve been told on numerous occasions that my issues has been elevated to the relevant department and that it’s been flagged as important. They took my money out of my account, if I had never of noticed they would have just kept it. Is this something they do?! Either way this has been the worse service I have ever experienced and I will it be letting up on them.”

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Posted 1 year ago

“Returned an item over a month ago which was broken on receipt. After 3 lengthy phone calls and several emails I still haven't had my refund. They said they never received it even though I have the receipt from the parcel shop. They never reply to your emails or call back. Terrible company and customer service. Will never use them again.”

Studio 1 star review on 1st January 2023

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Posted 1 year ago

Studio is rated 1.3 based on 1,537 reviews