Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,564 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible and unprofessional experience with STUDIO. Order of over £400 on STUDIO PAY not received, been trying to contact them over 4 months to get to the bottom of this and all I get is ‘Please carry on with your payments and we will be in touch with you within 30 days’ and its been almost 5 months I’ve been waiting, the bill keeps going up but I will not be paying for something I haven’t received. The customer service is useless and they don’t want to help over the phone. Never buying from them again.”

Helpful Report

Posted 1 year ago

“I ordered 2 mattress toppers on 4th August and returned them on the 8th August as they were to big. I arranged returns through Studio and the courier did not take photos and left me with a blank sorry I missed you card HE PICKED THEM UP so he must have got them. I have tried ever phone number to contact them always cut off or told “go on line and it will be solved NO IT WONT I had not paid for the mattress toppers so they would be put on my account…… so my account should be nil NO it states I owe £45 how? as BOTH were returned, and if I had to pay anything it would be double the said amount as I ordered and received 2. No amount of trying to contact them I am blue in the face this is DIABOLICAL COMPANY if you are thinking of ordering DONT. You will never get any satisfaction if you need to return am item. It seems they only want your money. There is no phone number for their head office so you can’t talk to them , must be the same idiots as there customer service team , they can’t put you through to another department(it must be above their ability as they all seem like robots reading from a script. and most of them speak rather bad English. I could go on for hours about them but I won’t bore you with anymore details. JUST DON’T USE THE ROTTEN COMPANY IF you want to send a purchase back. My advice is DO NOT BUY FROM STUDIO”

Helpful Report

Posted 1 year ago

“their goods are seconds”

Helpful Report

Posted 1 year ago

“Can't get intouch with studio catalogue I have been blocked and I don't no what to do have filled form in on line to them and they have got my date of birth wrong this is from caroleshare@gmail.com”

Helpful Report

Posted 1 year ago

“I ordered a plastic Keter shed back in July. Shed never got delivered. I only found out by tracking my order via Arrows website that the shed had not been delivered due to damage. At no point have Studio informed me of this fact, and that it would not be delivered. Fast forward 3 months and I've only just received a credit back onto my account. Whats really amazing is that Studio has been charging me monthly payments for the undelivered item and I have also been charged a late fee for the pleasure. I've contacted several times though the awful webchat (really, no telephone number?!) and been told this issue would be resolved. I've now been palmed off to studio credit to try and get the charges reversed. I've probably wasted 5 /6 hours trying to get this sorted, all for an item that wasn't delivered. Shambles, avoid!”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FRIM THIS COMPANY MY ORDER HAS NEVER ARRIVED!!! I AM desperately trying to get a refund so they have blocked my account so I can't log on. So so upsetting customer service is terrible no further on with my refund £146 disgusting”

Helpful Report

Posted 1 year ago

“This has to be the most pathetic company ever ..i changed my email address last year and only been able to log in once or twice since ,it keeps saying we dont recognise your details and the incompetant idiots on customer service that they have working for them need sacking because they are useless ..i work in customer service and if i treated people the way they do i wouldnt expect to have a job .wont be long before this company goes under for good customers like me cant even order on line any more so what does that say and ive been a customer for years but no morev.enough is enough i have sent so many emails trying to sort this out and all i get is pathetic repeat messages back ...CUSTOMER SERVICE IS TOTAL RUBBISH THEY CANT EVEN CHANGE YOUR EMAIL ADDRESS AFTER MONTHS ITS GONE TO THE DOGS THIS COMPANY”

Helpful Report

Posted 1 year ago

“Sofa was damaged and poor quality. Waited 3 weeks for a collection on the 10th August. This was 3 weeks ago and still not received any further contact or a refund. Every time I contact them I am fobbed off with them saying 'its with the relevant department and they will contact you.' The customer service is useless, just canned messages to move you on to the next person without any help. I will never use this company again and warn others to use with care, everything might go well until you need to return a damaged item. Next step for me is a chargeback through my credit card company”

Helpful Report

Posted 1 year ago

“Hisense 43A6BGTUK 43 inch 4k uhd smart tv with dolby vision hdr Bluetooth and wi fi 2022 This is a large purchase for me and a lot of money we threw my old tv out , expecting a brand new one to work looked fine until you plug it in, the screen looks broke inside I've been told it could be 14 days before courier picks it up I have know idea how long before I get a tv or refund I have to children and no tv for weeks then you will refund me when there's no sale on I'm disgusted with the service 5he television came broke and should be replaced straight away its not on credit I paid full purchase price. I want somebody To sort this out the item arrived broken that's your responsibility. I saved to get the money and I've no money and nothing to show for it, yor ripping off people on benefits who can't afford all this messing around. I will post this on every blog or site i can find so people who don't have a lot of money dont shop with scamming catalogue Studio refuse to help even though it'd there fault £249 was everything I had Danielle whitford”

Helpful Report

Posted 1 year ago

“Awful company. I ordered a garden chair and they accused the delivery company of losing it. Their customer care told me to re order for another one which I did. In the mean time the original one was delivered. However I have every day either emailing or on their online chat to get my £200 refund back from the second chair. I am not going down the legal route. They need to be named and shamed on forums.”

Helpful Report

Posted 1 year ago

“I returned an item but studio seemed to think i still have the item and need confirmation from another department that i returned it. its gone on for 3 months now and I'm getting really fed up. Absolutely dreadful customer service. I have sent countless emails. every email i send i get another back from someone different saying the same thing. phone calls that were of no help.spoke to someone who said to ring another number to get to speak to someone that could help but every time i got through the call kept cutting off. and really bad line..I am never going to order from them again and it is a wonder they have any customers left the way they treat people returning items.”

Helpful Report

Posted 1 year ago

“Never buy from this company.. Absolutely appalling customer service & products. I think they must be seconds or returned damaged goods! After sending about 20 emails I finally got a refund & this has been going on for several weeks.. No use phoning as you just get cut off.. Customer service hardly reply to an email & when they do they keep wanting the same information e.g Name. Account No. Date ordered etc.. I think its their ploy is to wear you down. I've done some research & they are owned by Fraser Group as Studio went into administration in 2022.. Steer clear at at all cost..”

Helpful Report

Posted 1 year ago

“AVOID AT ALL COSTS Took my money over 7 weeks ago Diabolical aftersales .ab nightmare trying to get hold of them and when you do keep saying same garbage ie it will get sorted And weeks later nothing Never had hassle like this from any company SHOCKING COMPANY”

Helpful Report

Posted 1 year ago

“If I could give 0 I would. Absolutely disgusting customer service. Purchased an item, paid in full with a card, no confirmation email received! As I did not set an account up I have no account number, no email so no order number so they still have my money. This was in November! I’ve been waiting for my ‘refund’ for almost a year. It’s not for a large amount but now it’s just principle I get my money off this thieving company!!!! AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 1 year ago

“Im still waiting for my order from 24 july”

Helpful Report

Posted 1 year ago

“I have tried to get in to my account for 3 months and no one is helping me to get back in to it and no one is answering my emails”

Helpful Report

Posted 1 year ago

“Very poor unhelpful rude no refund will not use again”

Helpful Report

Posted 1 year ago

“Awful company, i ordered a watch which is now out of stock, 5 times i requested a cancellation which has not happened , im sick of asking them on chat as this is the only way to contact them .”

Helpful Report

Posted 1 year ago

“Received a wardrobe on 11th july it is damaged i have emailed them messaged them been transferred to 3 different deparments not answering my texts or emails i want refund absolutely disgusting i am going to see a solicitor if this is not resolved”

Helpful Report

Posted 1 year ago

“Waiting for product for over a month, then when trying to cancel I keep getting told it is with their team and they can’t give confirmation that it can be cancelled”

Helpful Report

Posted 1 year ago

Studio is rated 1.3 based on 1,564 reviews