Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items ordered where delivered very quickly and were at great reduced prices”

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Posted 7 years ago

“Great company”

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Posted 7 years ago

“Brilliant prices brilliant quick delivery service easy to order online”

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Posted 7 years ago

“Ordered some Christmas bits and pieces. Had to set up an on-line credit account which I didn't really want but went with it anyway. One week later there had been no communication at all from Studio so I logged into my account. My application was still being processed so I called them to cancel the order as it was going to arrive too late. Advised that because my details were still being processed, I was unable to cancel the order or my account. I've just got to wait for them to get round to opening my account and then sending me goods they know I don't want....but according to them its no problem because I can just send the goods back. Never mind the hassle of returning them and the fact that I've paid for a delivery I don't want. I have never experienced customer service like it and will avoid them in future.”

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Posted 7 years ago

“horrible approach to business - unhelpful and rigid attitudes, non responsive to messages and calls-not respectful of data protection requirements - no way to cancel or abort a transaction prior to delivery (which takes many days if not weeks) this contravenes distance selling regulations also. I'd avoid like the plague. in my view sharp practice bordering on illegal”

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Posted 7 years ago

“Delivery an issue but website was good”

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Posted 7 years ago

“They're service was clear and aim's to please all which they did. Good quality, big brands and doesn't kill your bank account”

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Posted 7 years ago

“They are a first class service and offer excellent desls”

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Posted 7 years ago

“always delivered within days at good prices”

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Posted 7 years ago

“Ordering is easy,Staff always efficient and courteous. Hugh choice of goods for house and family. Fast delivery.”

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Posted 7 years ago

“Very good value products. Lovely for both essentials and gifts”

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Posted 7 years ago

“You order things from there catalogue and they let you pay it up every month”

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Posted 7 years ago

“I recently placed first order with Studio - received one item but not the other due to delivery issues, delivery company then returned item to Studio. Six weeks later the value for returned item is still showing on my balance, even though I have contacted them several times to query this, and being assured that the issue will be resolved, nothing is done about it. I have been told that the reason it has taken so long to take value of returned item off of my balance is due to the upgrading of their computer system, which to me is a weak excuse. No other company I have ever dealt with takes 6 weeks to take cost of an item which has been returned to them off of a customer's balance. They don't seem in any way interested in resolving matter, are quite happy to continue charging someone for something which they didn't purchase, and they don't seem especially keen to provide a service which supports the customer or fosters any sort of trust in them whatsoever. I will never be shopping with them again due to this issue, it has been the worst experience I have had with online shopping and also the most abysmal customer 'care' I have ever experienced. A one star rating is too high, but unfortunately you can't give zero.”

Helpful Report

Posted 7 years ago

“I placed an order for the first time over 2 months ago. I then received a letter in the mail 3 weeks later telling me I needed to pay the balance upfront before they dispatched my order which I called and paid over the phone. The payment was processed and then the company cancelled my order. I found this out when again calling 3 weeks later to see where my order was. The woman I spoke to then said she’s not sure what happened, it was a mistake and she would refer it to accounts for a refund. I have now called an additional 2 times in the past 2 weeks to only be told that it’s been referred to accounts to be refunded and they can’t tell me anymore, insistence that the careline team does not have a way to transfer me to accounts and in fact they do not have a phone number for them or any way to contact them! I still do not have my refund. I would beware of this company as it seems to be a scam or amazingly incompetent, I’m not sure which!”

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Posted 7 years ago

“Fast delivery good customer services”

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Posted 7 years ago

“good items, but poor customer service”

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Posted 7 years ago

“My account was hacked by someone and the company does not care at all. Full details below: So I made two orders last week for some Christmas stuff (table cloth, etc) as it was a good value. Everything seems ok until yesterday. My advise is STAY AWAY from this company as I had my account hacked yesterday and someone made three purchases (two apple headphones and a perfume) totalling £397.94 on 11/11/2017, 23:01 in my name on my account. I have only set up my account last week and did not tell anyone - so I find highly suspicious how someone got into the password protected account. Anyway, I right away phoned the costomer service on 12/11/2017 - 8am to report this and told them to cancel the orders and block the account. They would not send me any confirmation email that they done it...further, promised to call me as a matter of urgency but no one phoned yet. I have now reported this to the Fraud Agency. So guys, this company is not worth the trouble. Go shop elsewhere where your data is better protected and where they actually care about their costomers. I am giving this company 0 starts out of 5.”

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Posted 7 years ago

“Items are good quality and price is great only if you pay and not put it on an account with ridiculous APR rates.”

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Posted 7 years ago

“Good selection of goods and very reasonable prices. Delivery very prompt and goods of good quality for the price.”

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Posted 7 years ago

“I am disappointed in the service I received having been a studio customer and I have placed orders that I have received, the first time I had size issues but still had hope that on my next order they would deliver so I placed an order over a month ago and was told my order was processed, I followed up on my order 2 weeks go and was told that my order was in progress of getting delivered after not receiving anything I gave them a call to find out where my order was only then to be told there was a technical issue and that my order was not processed but my personal account however was charged, no one had got in touch with me and I had to chase them several times, this was my first call and was told my order will be processed soon, after not receiving my order again I placed a second call and was told that my order could not be seen, after spending what seemed to be an eternity on the phone with a customer service assistant who could not understand me, she then placed the order again which was a process of me giving 9 order numbers as she said she couldn’t see my order on their system and to my not so surprise she sent it to the wrong delivery address I was then told that they are unable to ammend the address even though I had told the CSA that I wanted a different delivery address, also to add on to my disappointment meant they had charged my personal account again and I was charged and left with only £50 in my personal account limit from a £600 one, the call was then escalated to their complaints department and the disappointment continued, I was informed that there is nothing he can do about the delivery address and that the company was experiencing technical difficulties so therefore they would not be able to advise a suitable time when all things will be resolved, to add insult to injury he offered me £30 on my account however I am going on holiday in a few weeks and still no delivery and I have been double charged on my account. To anyone that’s going to order with Studio I would say be very careful, the prices are good but the customer service is poor and to be honest after today I’m not sure is worth the hustle, even after an hour on the phone I have no resolve”

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Posted 7 years ago

Studio is rated 1.3 based on 1,549 reviews