Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

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“Everything I order from Studio arrives broken or doesn't arrive at all. Customer service is shocking. Will not be using again!”

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Posted 5 years ago

“moved to very, keep away .loyal for years, asked for higher interest payments , no way rip off”

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Posted 5 years ago

“moved to very,”

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Posted 5 years ago

“Absolutely appalling! Ordered wallpaper in March which I never received. I sent complaint after complaint, made call after call and 7 months later they still haven't credited me! Even after telling me they would stop any interest being charged, they still charged me and had the cheek to charge me a late fee when I refused to pay for goods I did not receive. The items were tracked so they know I have not had them but still done nothing! AVOID AVOID AVOID!!!”

Helpful Report

Posted 5 years ago

“Where to start id say i was a decent loyal customer, but then started experiencing a few issues with online account payment service and automated service which resulted in further issues numerous calls to receive demanding txts calls an a few letters all my payments have been made but studios responce is that all my payments for the past 3 months are missing. Confusing as sin, iv now been told my account is being passed to a collecting agency an a default will be made against my credit file. Never in the past have i felt so insulted an belittled by a company that simply doesnt care. This issue is currently being taken further. Angry customer who wont use again once account is rectified. AVOID AT ALL COSTS.”

Helpful Report

Posted 5 years ago

“Really unhappy customer with no plausible reason I have had the interest on my account increased to an unacceptable amount and also the credit limit has also been increased I have been a good customer for several years never missing a payment and always paying above the minimum payment due account will be getting closed ASAP can’t belive you our saying good bye to so many customers through greed!!! I will be looking into the legalities and speaking with Martin Lewis money saving expert on this as it seems really unfair to move the goal post with out reason !”

Helpful Report

Posted 5 years ago

“I would AVOID this company at all costs!!! I have been a fabulous customer for a few years never missed a payment ALWAYS paid on time and above the minimum payment and like others have said on here they have increased the interest on the account and unbelievably increased the credit limit too! As others have said I won’t be shopping again with studio will be paying off the account and going elsewhere ! This company looks like they could be in trouble if they can afford to lose so many good paying customers as it seems they have done it to lots of there customers! I am financially stable and have never had this before with any of my creditors alarm bells are ringing with me with this company!!!”

Helpful Report

Posted 5 years ago

“Hi like the previous complaints I have never missed a payment and have been a good customer today I have received a letter saying the interest on the account is to be increased consequently I can not believe this money grabbing move so I have cancelled all orders and will close the account their loss.”

Helpful Report

Posted 5 years ago

“I am disgusted after 34 years as a reliable customer who has never missed a payment and brought them thousands of pounds in sales through myself and my friends, family and work colleagues I have had my interest increased for no reason I have paid off my account and cancelled it .”

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Posted 5 years ago

“i ordered stuff on the 22nd of august. i kept getting part of the order but it was never finalised. i have not received a refund to date and I'm obviously annoyed. i will not be buying from studio but for now i will pursue my refund. disgusting customer service”

Helpful Report

Posted 5 years ago

“Worst customer service I have ever encountered, 10 months on, and they refuse to acknowledge damage to my property on a large order delivery, I am now having to take to court to resolve.”

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Posted 5 years ago

“Worst customer service I have ever encountered, issue has been going on for 10 months, and I still can't get them to acknowledge damage caused to my property on delivery of large item, I now have no choice but to take them to court.”

Helpful Report

Posted 5 years ago

“I asked for my account to be closed as a fraudulent order was placed (billed to me but delivered to Ireland) Fraud team investigated and cancelled the order and closed the account Now today I’ve had another fraudulent order placed on this account to the same address as before! What an absolute joke. This company is full of liars and obviously have a lack of security on their systems. Avoid them like the plague”

Helpful Report

Posted 5 years ago

“I have just received an email saying they are going to increase my interest as I am now a risk I have never missed a payment as I always pay more than I need to or pay of in full phoned customer service all I heard was sorry this is company policy I have done nothing wrong after being with them two years I am now closing my account I am disgusted and have no answers why this has happened I am not willing for my interest to go up any higher so they have said I have no choice so much for being a good customer would never recommend to any one”

Helpful Report

Posted 5 years ago

“I have been a Customer for a couple of years now and had no previous issues . However please be aware that at any time they can increase the interest rate on your account , I have a balance on my account but I’ve always paid on time . Just last week they offered to increase my limit and like that they can also increase the interest . I am now in the process of closing the account . I never thought a company could just randomly do this but be assured that they can and the interest they were increasing it to was ridiculous .....50 something percent !! please be aware of this , like I say I wasn’t until now !”

Helpful Report

Posted 5 years ago

“I really have no idea where to start. Customer service is shockingly poor. No one can answer my question and just keep blaming the system. I've had problems with my account, with statements and postage payments for an order that got cancelled. Latest issue is they have informed me on my latest statement (24/8) I will be getting and credit limit increase yet today I received notification to say they were putting my interest rate up after a review because of an increased risk. If I was such a risk why increase my credit limit?! I haven't used them much but when I have its always been hassle and I've always swore I would never use them again. Well from today I wont be using them again and I certainly wouldn't recommend them to anyone else.”

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Posted 5 years ago

“Terrible customer service will never use this company again. Ordered unicorn dressing up for granddaughters birthday had a problem with it. Company is awful. No help at all”

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Posted 5 years ago

“Cancelled my order and items were obviously not delivered and delivery company said the items hadn’t left warehouse so I can get instant refund but studio won’t refund me as they are saying my items have been dispatched and I have to refuse them and wait for them to be returned but trying to explain to them that they are still in their warehouse and won’t be delivered is like talking to a brick wall. Still waiting for £380 refund and I will NEVER use company again.”

Helpful Report

Posted 5 years ago

“This is by far the worst customer… This is by far the worst customer experience i had had in my life. I waiting a month for an item that was ment to be sent to me with in 10 days. I emsiled about 6 times the ignored 2 sent 3 emails back talking about a different item and finally the six one was a bull#### reply with no real infirmation like they just copy and paste their answers. I stupidly paid for this item at the start of my order to get the payment out of the way. Any who reads ghis dont pay anything before you get the item. As asked for a refund by email. I have called 3 times lost track of how many emails. Its been 33 days still not received my refund. DONT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“This is by far the worst customer experience i had had in my life. I waiting a month for an item that was ment to be sent to me with in 10 days. I emsiled about 6 times the ignored 2 sent 3 emails back talking about a different item and finally the six one was a bull#### reply with no real infirmation like they just copy and paste their answers. I stupidly paid for this item at the start of my order to get the payment out of the way. Any who reads ghis dont pay anything before you get the item. As asked for a refund by email. I have called 3 times lost track of how many emails. Its been 33 days still not received my refund. DONT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

Studio is rated 1.3 based on 1,537 reviews