takealot Reviews

2.5 Rating 569 Reviews

38 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.5

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Takealot take to deliver?

Helpful Report

(3 weeks ago)

Takealot normally delivers within 5 Days.

Helpful Report

(3 weeks ago)

48.00%

Industry Average

“ I ordered/paid/ no delivery, on app on delivery morning i check my app shows delivered?No rmail tracking to show it was delivered to me. ”

- fasigh

“ takealot has launched a subscription service and ever since then their orders take up to 3 weeks to be delivered. Even if it says 3-5 days for delivery after payment an email will be sent confirming your order with a delivery date that's 2 weeks or 3 weeks from date of payment. It almost a scam what they are doing ”

- Anonymous

“ I logged into my takealot account, saw a small credit only for the cracked screen protectors & if you shop on takealot regularly you'll know that above R500 is free delivery. ”

- Jana

takealot Reviews

Delivery - Slow