takealot Reviews

2.5 Rating 569 Reviews

38 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.5

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How quickly does Takealot resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 45% of reviewers feedback is Takealot takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

82.35%

Industry Average

“ We order a lot from takealot online store. Very prompt & quick service have never ever not received an item that we ordered & paid for, also done some returns and my basket was promptly credited. Very happy customer ”

- Regina

“ Best service I've ever experienced! I bought 2 tablets. On receiving them I saw the one's screen has a crack. I asked for a replacement on the 19th of July. The broken tablet was picked up on the 21st also is the replacement tablet delivered ! thank you Takelot of such good service! ”

- Joylinda

“ As a first-time buyer, I'm impressed with the excellent service & speedy delivery from takealot. ”

- Carina

takealot Reviews

Customer Service - Good