takealot Reviews

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Takealot deliver on time?

Helpful Report

(2 weeks ago)

Greater than 47% of reviewers feedback is Takealot normally delivers on time.

Helpful Report

(2 weeks ago)

52.17%

Industry Average

“ I ordered/paid/ no delivery, on app on delivery morning i check my app shows delivered?No rmail tracking to show it was delivered to me. ”

- fasigh

takealot Reviews

Delivery - Average