takealot Reviews

2.5 Rating 569 Reviews

38 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.5

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Returns

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Customer Service

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How is Takealot returns process?

Helpful Report

(3 weeks ago)

Greater than 92% of reviewers feedback is Takealot returns process could be better.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ So, now I'm out of pocket because apparently, takealot needs glasses when it comes to reading returns, and the reason returns are logged. ”

- Juan-Quinn Reyneke

“ Finally, we were told that the suspension was because of "too many returns". ”

- Jacs Bate

“ You pay the order is yours, if anything is wrong, you schedule Returns online or call 0873628000✓ I pay R2117✓ Open the boxes to my horror. ”

- Order 113086376

takealot Reviews

Returns - Difficult