takealot Reviews

2.5 Rating 569 Reviews

38 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.5

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Takealot deliver?

Helpful Report

(3 weeks ago)

Takealot delivers items by Courier and Own Driver.

Helpful Report

(3 weeks ago)

48.00%

Industry Average

“ I am a takealot customer for years, and the one consistency with them is the unreliable delivery processes. ”

- Inaayat Abdool Satar

“ However a few days after delivery when a man stood up to get up from the couch, the arm rest collapsed from a little bit of weight pressed on it. ”

- Tegan

“ Not at all happy that takealot have removed the free delivery option for over R500! I now look on other online platforms to make a purchase. takealotMore is not the answer for everyone. Both options should be available. ”

- Anonymous

takealot Reviews

Delivery - Slow